Good overall but refused to call me by my name and title
Apr 22, 2024 Angela S
Good overall. Precious was super helpful when I had an issue with dine in room service and Brenda gave me a room with a view and balcony! Thanks Brenda! I was there for a conference so I had to use room service when I was working in my room and the burger was not good. I stuck with the garden salad and that worked out! My title is Dr. and it was…
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Good overall. Precious was super helpful when I had an issue with dine in room service and Brenda gave me a room with a view and balcony! Thanks Brenda! I was there for a conference so I had to use room service when I was working in my room and the burger was not good. I stuck with the garden salad and that worked out! My title is Dr. and it was on my reservation but everyone renamed me as Ms. It was Stephen (I think ) when I was checking out that called me by the title on the reservation. He said that I worked hard for it and apologized I was not called by the title and name on my reservation. It is amazing how deeply bias is engrained. The staff was not mean, Brenda is a woman and Precious is a Black woman -- and it was a man that called me by my title. so sometimes bias is not intentional I hope they get training to call people by the name and title on the reservation and the impact of microaggressions. That is why Black women doctors are often unseen because people refuse to address them as such. We exist and since we are in such small numbers it is even MORE important to call people by their title. It is always cool when a little girl hears my title and knows she can also grow up and do the same. Even cooler when a little boy also hears the title! ( sorry for any typos)
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