Flamingo

Upon arrival the bed was made but with set in stains of some kind. The rooms carpet did not feel cleaned at all and the restroom shower, toilet, and sink area was filled with hair from the previous guest. When we first checked in the front desk asked us if we wanted housekeeping and we said yes, but it never happened. Even though I paid resort fees, our room was never visited by a housekeeper. On the third day I called them and they said I had to request housekeeping because it was complementary. That has never happened before at a hotel stay I ever been. I told them I didn't need clean up since we only had one more day left and they actually honored that request but did not refund the resort fees. We did enjoy the Flamingo garden area. It was very relaxing. Food was ok but very expansive. Most of the staff was not friendly at all with the exception of few. I guess our stay at the Flamingo was mostly disappointing. We hope to do better next time we visit Las Vegas. Read less

This is my fifth time in Vegas and my first stay at the Flamingo. What a disappointment. Check in lines were long, with not enough staff on. It took a very long time to check in. The room we had was terribly outdated and it was filthy. There were stains on the walls, stains in the bedding, splatters all over the bathroom, and the pull out mirror was covered in gross debris. We complained and they offered to change us to a new room. The room was equally as disgusting. Stains all over of the walls, paint peeling off the door, crack in the ceiling, mould on the roof of the bathroom, and a nipple pasty in the bed. There answer was to clean our original room and send us back there. No apologies and a $50 credit. I called to the front desk to ask for the manager's name and was told they don't know it. I asked them to find out and have been placed on hold for 7 mins. The manager couldn't be bothered to come out and speak to us when we were at the front desk. Priscilla the clerk at the counter was terrible to deal with. The manager Patricia was equally as awful. It's really unacceptable. We have now had to move rooms 3 times wasting an hour plus of our vacation. Don't stay her! Read less

I will start by saying I stayed at the Flamingo exactly one year ago and loved my experience; this time, however, was incredibly frustrating due to the flat-out rude staff members. This was my tenth time in Vegas, the only review I've ever written because it was so awful. We booked direct back in January- 2 queen, executive room, non-smoking. At the time, only two of us were going. Our flight got changed, so we showed up at 11:50PM. I had done the pre-check in online earlier in the day, indicating our arrival time. We got to the property, approached the desk and the girl working barely said hello, looked at us, gave us our keys and we left. At the elevator, none of the keys worked. We went back, she reprogrammed them, we got to our room and discovered it was a king bed only- she did not mention this upon check-in. We hauled all of our things back down, approached the counter, and she had this sarcastic smile on her face. I showed her my reservation and she said, "If you'd read the fine print, you'd see your room is only a suggestion, not a guarantee." I proceeded to tell her how I'd never experienced this, checked in online earlier and she said they were sold out. I asked for a roll away bed, she said they didn't have any. Another guy came over and said the same things, sarcastically laughing the entire time. I asked to speak with a manager. They ushered us over to the side to wait for her. While waiting, four of the workers got in a circle and were looking over at us, snickering and laughing. We truly had no idea what we did to upset them. We waited 15 minutes until the manager came out, she politely said she was sold-out out of queen bed rooms but would have a roll-away bed brought up right away. We thanked her for being professional and said all we wanted was a second bed, so thank you. One hour passed, we were in the king room. I called down (it's 1:30 AM at this time), and it turned out they never put in the order for the roll-away bed. 15 minutes passed, I called again, no answer. I decided to call a generic Caesars # and the NICEST woman came on the line, saying she could see we were priority number 14! She was able to move us to the top of the list from her remote location. Needless to say, the rollaway bed arrived at 2:30AM and with the time change from where we traveled, it was 4:30AM our time. SO FRUSTRATING. We love the Flamingo, but will not be back. No comps offered either. Read less

Used check in kiosk. Went smoothly. Was not happy with view from room. Higher card reward member and had stayed there multiple times over the years. Booked under birthday offer and was given a room on 5th floor with view of wall and roof. When we went to put our money in safe discovered it did not work. We were informed we needed to stay in our room until “engineer” came to fix it. We went to put on tv and discovered that there was not a tv remote. So we called for a remote. The next morning I went to dry my hair and discovered that there was no hair dryer. I then went to iron my top and there wasn’t an iron or ironing board. I contacted guest services to complain about all of these issues. I was given a $75 room credit. I guess what really made me upset is that you have to pay a $50.96 resort fee and had to deal with all of these issues. Read less