This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!
Amenities
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Where is it
West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.
Hotel information
169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.
Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.
The Garden Grille and Bar (temporarily closed). Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.
One person must be aged 18 years and over in each room.
*Denotes local charge.
Based on 2648 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1162)
Very good (990)
Average (294)
Poor (109)
Terrible (93)
Great check in
Apr 12, 2024general n
We had a complicated reservation for a large family and Terrence C was a champ. He took the time to find the best options for us to make our stay wonderful. It made all the difference after a long day of travel. The rooms were clean and very nice. Thank you!
Great base for a stay in New York!
Apr 11, 2024DH2004_12The Hague
Decent hotel in a great location. The hotel is a bit threadbare but clean. We were with 4 adults and had 1 king room and one room with 2 queen beds and stayed for 1 week. Beds were comfortable, towels & amenities replaced daily. We had a room overlooking the back so it was quiet at night. Staff were very kind & helpful. It is billed as a 3 star…
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Decent hotel in a great location. The hotel is a bit threadbare but clean. We were with 4 adults and had 1 king room and one room with 2 queen beds and stayed for 1 week. Beds were comfortable, towels & amenities replaced daily. We had a room overlooking the back so it was quiet at night. Staff were very kind & helpful. It is billed as a 3 star hotel and this is accurate.
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Terrible- don’t stay here
Apr 8, 2024allison A
Terrible. We had booked two nights but left after one night. The front desk staff were extremely rude and unhelpful- seemed disinterested in the guests and unhappy. The double queen room was tiny and barely accommodated our family (2 adults and 2 kids). The location is terrible - super busy neighborhood and not a good spot for families with kids.…
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Terrible. We had booked two nights but left after one night. The front desk staff were extremely rude and unhelpful- seemed disinterested in the guests and unhappy. The double queen room was tiny and barely accommodated our family (2 adults and 2 kids). The location is terrible - super busy neighborhood and not a good spot for families with kids. The only bright spot was the folks that worked in the breakfast area -kind and helpful. We moved to the Marriott on 59th and were much happier. Dont stay here. I’m sorry we even wasted one night. If I could give zero stars I would.
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My Hilton Gardens/Chelsea Experience
Apr 2, 2024CYNDI T
I spent four nights at this hotel and I must applaud their associates, particularly Kim T and the gentlemen who assisted with my luggage and all my needs. They were so welcoming and knowledgeable. They ensured all my questions were answered and that I was ckear with their instructions. Beautiful individuals. Even though this establishment is in…
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I spent four nights at this hotel and I must applaud their associates, particularly Kim T and the gentlemen who assisted with my luggage and all my needs. They were so welcoming and knowledgeable. They ensured all my questions were answered and that I was ckear with their instructions. Beautiful individuals. Even though this establishment is in an older building, I was very comfortable wit/h my room. My room was spacious, very clean, well kept, and had a large tv set with premiums channels, refrigerator, microwave, and complimentary coffee brewer. My only disappointment was the absence of an operational resturant serving hot breakfast, etc., although a continental breakfast (cold) was available in the a.m. only. On another note, the train/subway # 1) is a half block away. This #1 takes you through the city from lower to upper Manhatten and it is a life saver. I will def return!
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5/5
Mar 17, 2024Altynay U
I liked everything! The hotel is clean and comfortable! I would especially like to thank Terrence Conseillant for his friendliness, help and politeness! Immediately greeted with a smile and prompted any questions! I will be back here again!