The Westin Harbour Castle

This stay was seven nights and for a conference. The three issues I had were with regard to housekeeping and the level of cleanliness and the promptness (or more so lack of promptness to room issues I had), On arrival to my room (late Friday evening) I unfortunately had my bags delayed and so had minimal toiletries, so I thought that's fine I shall use the mouth wash provided to find it was opened and half used by a previous guest!! So I called and asked for a replacement and dental kit to aid my lack of delayed luggage, this took almost an hour to arrive and two further calls to followup on it. Second issue with room cleanliness was the attention to detail, no sheet changes just a making of the bed (it only does once during my seven nights) and garbage not taken on day number four and on day number five the room was not even cleaned, it seemed they just forgot. When I called to housekeeping I was told I could have a change of towels, but after insisting that no I wanted the room cleaned it was promptly done. This shouldn't have been something that happened, and no I didn't leave the do not disturb sign out accidentally. Third issue the key lock wouldn't open on evening number five, I went to reception, new keys given, no success returned to reception, another new set of keys, no success returned a third time and was advised engineering would look at the issue and to sit and wait in the foyer, after 30mintues I re approached the reception area and again went through the whole story (now the fourth person on the reception desk to assist) and was advised needed security, who then broke into my room and then had to reconfigure the door lock. This took almost an hour. My delayed luggage was delivered and for the delivery to the room I was charged a package handling fee of $16.95, with no explanation of why. Overall as a Marriot member this hotels service and cleaning was substandard and for $500p/n not what I was expecting. Everyone when approached was friendly however the room locked and housekeeping issues when raised almost seemed as though I was an inconvenience for asking for help? I wouldn't stay at this hotel again due to these issues, some of which were only evident due to the length of stay Read less

My stay got off to a rough start due to a broken heater that kept me up all night with its constant rattling. However, the hotel staff were accommodating and moved us to a new room, though a few small items were inadvertently discarded in the process. Despite these initial hiccups, the overall experience was satisfactory. I want to express my gratitude to Gerardo Coria, whose exceptional friendliness and helpfulness greatly enhanced my stay. The hotel's location was convenient, with enjoyable walks right outside the door, and the Sweet Room offered a pleasant view. Read less

Hi. i Stayed at this hotel in March for 3 nights. I loved it, it was very clean, good service.The Uganda receptionist was super amazing and check in was super quick, but the elevator issue is a menace when theres an event, people had to queu,however am glad i didnt have to because i was a resident... also kindly refund my security deposit, i was told it takes 5 days, it has now been 2 weeks...which email adress can i adress this? Read less