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Setting up your Direct Debit

When booking your holiday

If you choose to pay the minimum deposit or other amount today, you'll be able to set up a direct debit for the remaining balance once your booking is confirmed. Just log into Manage My booking and add the relevant details.

Manage My Booking

Book today. Pay it your way.

We’ve always got you and your dream holiday in mind. By setting up a Direct Debit, you can spread out the cost of your holiday over the months up until your final balance is due. Then you can sit back and relax knowing that trip you’ve always dreamed of is all yours.

Florida holidays

Payment plan for families

Representative example:

Family holiday to Florida (travelling in 16 months time) £2,772
Deposit £175 pp £700
   
Balance due 12 weeks prior to departure  £2,072
11 months direct debit (per booking) £188.36

Florida from £2772

Price based on two adults & 2 children (aged under 9 years) travelling on the 11-Nov-24, staying at the Coco Key Hotel & Water Park on Room Only and sharing a Standard Room for 7 nights. Price includes return Economy Classic flights from London Heathrow to Orlando and include all applicable taxes and fuel surcharges which are correct at time of publishing (date 23 Aug 23) and are subject to change. Bookings are subject to availability and standard terms and conditions apply. Virgin Atlantic Holidays reserves the right to (i) withdraw the promoted price (ii) cancel or change the advertised price, (iii) amend these terms and conditions at any time if circumstances make this necessary and without further notice. For full Virgin Atlantic Standard Terms and Conditions please visit https://www.virginholidays.co.uk/customer-support/terms-and-conditions 

Barbados holidays

Payment plan for couples

Representative example:

Couples holiday to Barbados, travelling in 20 months  
 Total holiday cost  £2330 
 Deposit amount payable at time of booking (per person)   £175
 17 monthly payments collected by Direct Debit (per booking)  £118

 

Direct Debit FAQs

Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.

Can I pay from my building society account?
Yes, you can use either a bank or building society account.

What are the payment dates?
Payments are collected on the 1st of each month, or the following working day if this falls on a bank holiday.

How much do I have to pay?
You decide, as long as the amount is above £25 and full balance is paid at least 12 weeks before you travel.

Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly. Alternatively, you can log onto Manage My Booking to view all the payments made on your booking so far.

Do I have to pay the whole of my balance by Direct Debit?
No. Any outstanding balance must be paid to us by another method at least 12 weeks before you travel.

How can I pay any remaining balance?
Payments can also be made by bank transfer, credit card or debit card.

What restrictions are there?
There aren't really any! Just set up your Direct Debit at least one week before you want the first payment to be taken.

What happens if the cost of the holiday is reduced and my Direct Debit pays you too much?
Please email accounts@virginholidays.com and they will arrange a refund.

What if I cancel the booking?
Please email accounts@virginholidays.com and they will arrange a refund.

What happens if the cost of my holiday is increased?
You can either amend your Direct Debit plan by emailing accounts@virginholidays.com or pay the additional amount by credit or debit card.

What if I want to cancel my Direct Debit instruction?
Let us know as soon as possible by emailing accounts@virginholidays.com and we will cancel any future transactions.

What happens if one of my Direct Debit payments fails?
Our accounts department will contact you to discuss the situation.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.​

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

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Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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