We’ve always got you and your dream holiday in mind. By setting up a Direct Debit, you can spread out the cost of your holiday over the months up until your final balance is due. You can sit back and relax knowing that trip you’ve always dreamed of is all yours.
Payment plan for families
| Family holiday to Florida, travelling in 22 months | |
| Total holiday cost | £3802 |
| Deposit amount payable at time of booking (per person) | £175 |
| 20 monthly payments collected by Direct Debit (per booking) | £156 |
Payment plan for couples
| Couples holiday to Barbados, travelling in 20 months | |
| Total holiday cost | £2330 |
| Deposit amount payable at time of booking (per person) | £175 |
| 17 monthly payments collected by Direct Debit (per booking) | £118 |
Simply select the direct debit option at checkout when booking your holiday online. Our holiday experts are also on hand to help you in one of our stores or over the phone.
Your holiday is confirmed with payment of the deposit by debit or credit card. Your Direct Debit can then be set up to pay off the rest of your holiday, spread out over the months leading up to your final balance due date.
Just give us a call or visit us in store to set up Direct Debit. Tell us your booking reference and we’ll do the rest.
You can check your payments and remaining balance any time by visiting Manage My Booking.
Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.
Can I pay from my building society account?
Yes, you can use either a bank or building society account.
What are the payment dates?
Payments are collected on the 1st of each month, or the following working day if this falls on a bank holiday.
How much do I have to pay?
You decide, as long as the amount is above £25 and full balance is paid at least 12 weeks before you travel.
Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly. Alternatively, you can log onto Manage My Booking to view all the payments made on your booking so far.
Do I have to pay the whole of my balance by Direct Debit?
No. Any outstanding balance must be paid to us by another method at least 12 weeks before you travel.
How can I pay any remaining balance?
Payments can also be made by bank transfer, credit card or debit card.
What restrictions are there?
There aren't really any! Just set up your Direct Debit at least one week before you want the first payment to be taken.
What happens if the cost of the holiday is reduced and my Direct Debit pays you too much?
Please email accounts@virginholidays.com and they will arrange a refund.
What if I cancel the booking?
Please email accounts@virginholidays.com and they will arrange a refund.
What happens if the cost of my holiday is increased?
You can either amend your Direct Debit plan by emailing accounts@virginholidays.com or pay the additional amount by credit or debit card.
What if I want to cancel my Direct Debit instruction?
Let us know as soon as possible by emailing accounts@virginholidays.com and we will cancel any future transactions.
What happens if one of my Direct Debit payments fails?
Our accounts department will contact you to discuss the situation.
Let’s get started. Please choose an option below.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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