Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.
Can I pay from my building society account?
Yes, you can use either a bank or building society account.
What are the payment dates?
Payments are collected on the 1st of each month, or the following working day if this falls on a bank holiday.
How much do I have to pay?
You decide, as long as the amount is above £25 and full balance is paid at least 12 weeks before you travel.
Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly. Alternatively, you can log onto Manage My Booking to view all the payments made on your booking so far.
Do I have to pay the whole of my balance by Direct Debit?
No. Any outstanding balance must be paid to us by another method at least 12 weeks before you travel.
How can I pay any remaining balance?
Payments can also be made by bank transfer, credit card or debit card.
What restrictions are there?
There aren't really any! Just set up your Direct Debit at least one week before you want the first payment to be taken.
What happens if the cost of the holiday is reduced and my Direct Debit pays you too much?
Please email accounts@virginholidays.com and they will arrange a refund.
What if I cancel the booking?
Please email accounts@virginholidays.com and they will arrange a refund.
What happens if the cost of my holiday is increased?
You can either amend your Direct Debit plan by emailing accounts@virginholidays.com or pay the additional amount by credit or debit card.
What if I want to cancel my Direct Debit instruction?
Let us know as soon as possible by emailing accounts@virginholidays.com and we will cancel any future transactions.
What happens if one of my Direct Debit payments fails?
Our accounts department will contact you to discuss the situation.
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