Will never come back
Apr 8, 2021 TJfromLA0099 Bangkok, Krung Thep, Thailand
During COVID19 hotels in thailand discount signficantly but not for this hotel i think we paid like 7-10,000 per night as there were 8 of us and we couldnt all get the same rooms which btw all had NO OCEAN views (where our friends stayed at a sofitel for 3,500 per night - also no view). We stayed here because a friend told us the hotel had…
Read more
During COVID19 hotels in thailand discount signficantly but not for this hotel i think we paid like 7-10,000 per night as there were 8 of us and we couldnt all get the same rooms which btw all had NO OCEAN views (where our friends stayed at a sofitel for 3,500 per night - also no view). We stayed here because a friend told us the hotel had great service.
This is what happened. We arrived late at night and it was raining. One person came to us and put us at a dark library room. They proceeded to do the check in for us in that room and took approx 50 minutes. I got several mosquito bites bc it was so dark i had to go around the room and find the aircon and so i opened it. I also had to find the light switch and opened the lights for us and closed the doors so that were protected from the mosquitos. Then finally when the guy came back with the keys. He said he will take one person at a time to our room as it was raining and the walk which is exposed to the rain is about 100-200 meters.
I asked him where is the reception lobby and cant u get more ppl to help take us to our room without waiting to go one at a time? Can we have towels to clean off the rain? Why is there only 1 person checking in? Isnt there more ppl at your reception to help? The guy then made a very annoyed face at me and walk up to the reception to get help. Then after about 10 mins another 1 person came down. And she said she was on the phone and thats why she didnt come down. I guess her call lasted 50 minutes!!!!!
I was so angry and tired i asked to speak to the GM. The guy made another very annoyed face and proceeded to make a call. He was talking to someone but refused me to talk to that person. I said pls let me talk to the GM. The guy then told me he couldnt contact the GM bc the phone was off or no answer....whatever i knew he was lying bc he was on the phone with someone who obviously told him to not let me talk to them.
The next morning during breakfast someone came to our table to apologize and said that they knew we had dinner at another hotel and didnt know when we would be checking in. Which was a complete lie because the their hotel van picked us up!!! The staff in this hotel are trained to lie to explain whatever they needed to explain to the visitor. Btw the breakfast was so horrible we didnt even bother having breakfast the 2 morning.
Unbelievable and never had experienced such bad service.
And they had the audacity to call themselves a 5 star hotel. Shame on them.
We will never come back or go even close to this hotel again.
Read less
