Hotel Inglaterra

Havana, Cuba

The hotel

Every bit the gilded old-world glamour you’d hope for in Havana, Hotel Inglaterra first opened its doors back in 1875. Since then it’s welcomed the rich and famous, drawn in by its authentic colonial styling, its legendary roof terrace (which features a grill bar for good measure), and its unbeatable location — facing Parque Central and just steps from guidebook favourites like the Capitolio, Gran Teatro, and the pedestrianised San Rafael boulevard. As well as the rooftop grill, there’s the breakfast venue El Colonial, the chilled-out La Sevillana café bar, and Gran Café el Louvre, a sidewalk sanctuary whose bohemian collection of patrons past have ranged from musicians to poets, and where today you can listen to live music as you watch Havana’s hubbub outside from one of its old cast iron seats.

Amenities

  • Bar
  • Room Service
  • Safety Deposit Box
  • Games Room
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In a central location, opposite Parque Central, and ideally placed for exploring Old Havana. Close to the sights, bars and dining of Havana’s colonial district. Transfer time from airport: 30 minutes.

Hotel information

83 rooms on 3 floors with 2 lifts. All with views of Parque Central or the courtyard, air-conditioning, TV with satellite channels, radio, telephone, safe, bathroom with shower only and hairdryer. Standard Rooms have 1 king-size bed or 2 twin beds, sleeping maximum two adults, with internal or external window.

Please note: the Hotel Inglaterra is an iconic and historical hotel and each room varies in size and locale. Some Standard Rooms are in the interior of the hotel with internal window. 

Half Board option: available at a supplement.

Please note: Half Board supplement is mandatory over 24 Dec and 31 Dec.

Standard Rooms with balcony have 1 king-size bed or 2 twin beds, sleeping maximum 2 adults. Standard Balcony Rooms have a external window.

Superior Rooms sleep maximum 2 adults.

El Colonial Restaurant (breakfast, lunch and dinner), La Sevillana (bar, café), rooftop terrace (with bar and grill) and Lobby Bar.

Jacuzzi. Games room.

Room service*. Gift shop.

* Denotes local charge.

Please note: this is an adults-only property, guests over the age of 16 years permitted only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (366)
  • Very good (866)
  • Average (511)
  • Poor (209)
  • Terrible (169)
Image of the Tripadvisor rating doorman is very rude there

Mar 31, 2020 bryanmills Paris, France

Usually doormen are not very friendy in Cuba but the worst must be at hotel Inglaterra and this is unacceptable for such a hotel. I bought a wifi card at the desk then wanted to sit down in the lobby for 5mn and at this time of the morning there was nobody and no other guests there. As soon as I sit down the doorman came to me and said if I m not… Read more
Usually doormen are not very friendy in Cuba but the worst must be at hotel Inglaterra and this is unacceptable for such a hotel. I bought a wifi card at the desk then wanted to sit down in the lobby for 5mn and at this time of the morning there was nobody and no other guests there. As soon as I sit down the doorman came to me and said if I m not a guest I couldnt stay there I told him I will stay only 5 mn and I wasnt disturbing anybody anyway but he insisted and was very arrogant. How do you sell wifi cards at the desk and having a wifi that everybody can access and then treat customers like that? I was having drinks and meals at the terrace of this hotel before but since then never again Teach your doorman how to behave please! Read less
Image of the Tripadvisor rating Beautiful hotel with lively patios

Mar 26, 2020 sherylbL5787JC

Every time we are in Havana , this is our go to spot..lively patio in beautiful hotel.. For a more intimate time..i suggest the hotels London bars outside side patio...or the rooftop terrace bar . Food and drinks are excellent and oh what a view..
Image of the Tripadvisor rating Rude Staff, Food Quality So-So

Mar 16, 2020 aewitmer Toronto, Canada

We did not stay as guests at this hotel but stopped in once for a beverage on the rooftop terrace and then for a meal. We'd heard about the salsa dancing on the terrace and enjoyed the lively music. But our server was quite rude. The next visit was to the covered patio at the entrance to the hotel. Again, our server didn't seem to be interested… Read more
We did not stay as guests at this hotel but stopped in once for a beverage on the rooftop terrace and then for a meal. We'd heard about the salsa dancing on the terrace and enjoyed the lively music. But our server was quite rude. The next visit was to the covered patio at the entrance to the hotel. Again, our server didn't seem to be interested in giving even mediocre service. The meals, when they arrived after nearly an hour of waiting, were dry and not appetizing. Dine elsewhere, there are lots of choices nearby. Read less
Image of the Tripadvisor rating Theft from room safe at Hotel Inglaterra

Mar 10, 2020 juliewT2262ZK

There are good and bad things about Hotel Inglaterra - I’ll get to the good later but the bad is very bad. 1. First, there’s a thief on staff. Below is a brief summary of our experience - the full report has been sent to Transat Vacations (we booked through them). My mom and I stayed at Hotel Inglaterra in Havana and cash was stolen from our… Read more
There are good and bad things about Hotel Inglaterra - I’ll get to the good later but the bad is very bad. 1. First, there’s a thief on staff. Below is a brief summary of our experience - the full report has been sent to Transat Vacations (we booked through them). My mom and I stayed at Hotel Inglaterra in Havana and cash was stolen from our safe within the first day of our visit. I didn’t report it right away because I expected they would deny it and didn’t want to ruin our vacation. I reported the theft 2 days before we left. They showed me a report showing that only my key card opened the safe. I asked about the override key and was told it’s not possible that was used - there’s only one key and the manager had it. No one would use the key because it’s for exceptional circumstances. The next day we contacted Alicia, our Transat rep, who talked to the public relations manager, Ania, and the hotel manager, who both showed us the same report and told us of the internal investigation they conducted - talking to employees and looking at security camera footage. (They hadn’t kept us updated because they thought we found the money). They also insisted it was not possible, wondered why we hadn’t reported it when it happened and didn’t seem to believe that we wouldn’t have wanted to go through this farce at the beginning of our vacation. They said that we seemed happy with everything else at the hotel, as if we would have taken our anger out on the wonderful breakfast or housekeeping staff. During all of this, Ania and the manager kept insisting that this has never happened before. I took them at their word and thought that even though their internal “investigation” was incomplete and rather laughable, that they sincerely were not aware that a member of their staff is a thief. Imagine my surprise when the day after we arrived home I decided to search for “Hotel Inglaterra theft” and found four previous reviews reporting theft from the in-room safe. Below is a list of Tripadvisor reviews (I can't add links) which shows that Ania, who looked us straight in the eye and said this had never happened before, was indeed aware that this had happened before. She’s been the public relations manager there for over 23 years. Perhaps she was not aware of the Tripadvisor reviews before 2016, but she did reply to the last one, so she lied to us. Ania will probably reply to my review as well, with something along the lines of, “we were happy with everything else so the theft could not possibly have happened”. May 31, 2010 - review by Peter B titled "The safe isn't safe !!!!!!!!!!!!!" March 11, 2015 - review by Mallory H titled "Quirky Cuban Charm" April 12, 2016 - review by 325babs titled "Avoid at all costs" March 6, 2019 - review by Lizmag11 titled "***BEWARE THE SAFE IS NO MORE THAN A CUPBOARD***" to which Ania replied and mentioned the police report There are many documented reports of security flaws in room safes, particularly ones that use key cards. If you stay at this hotel, do not use the safe. Lock up all your belongings in your suitcase and lock the suitcase to some furniture. I do not expect housekeeping would take anything, and they only have one room open at a time when they clean so another hotel guest can’t simply enter the room. These thefts are perpetrated by someone with access to the override key, or with access to make key cards and read/run reports. The reports would also show them which guests are using the room safe and thus which rooms to target. 2. Reviews have stated the hotel offers the same currency exchange rate as the bank, and the rate card on their front desk shows the same bank rate. When we went to exchange money we were told that is only the bank rate (at the time it was 0.7128 for CAD$) and the hotel rate is 0.67. Since were already bilked of money at the bank (that’s another story) we exchanged it anyway. No receipt. The man who exchanged it for us was tall and thin, with short grey hair and dark-rimmed glasses. No idea if the hotel does indeed charge the bank rate or a minimum 4% fee. 3. Customer service is erratic. At the front desk there are one or two people who are pleasant and helpful, the rest seem unhappy to work there. At breakfast, the two people in charge are very happy and helpful and greet you with a smile each morning. I even saw them humming or singing along to the piano player! The rest of the breakfast staff again seems unhappy to work there. The doorman usually opened the door, but quite often was in conversation with others and forgot about his job. Very rarely did they great us, even as we greeted them. We went to other hotels and saw that this was not the norm - customer service at the Inglaterra is particularly bad compared to the surrounding hotels. As a matter of fact, when we left and struggled with our luggage, they literally let the door hit us on the way out. 4. Rooms facing the square are noisy, as previously reviewed - but with earplugs most nights it’s not noticeable. 5. The hotel needs maintenance. There was mold in the bathroom, and water leaks from the toilet and shower handle. 6. There is no concierge service. When we asked to phone our vacation rep, the front desk staff told us to call from our room at our cost. We eventually had the Hotel Parque Central’s concierge desk contact her. 7. The security is flawed. The safes can easily be opened by any member of the staff, either with access to the master key or with access to create the key cards and read/run reports. There are no sensors on the safe doors to record access with the master key. The only security camera I saw was in the lobby, and not in the hallways leading to the rooms. They told me that they don’t run reports showing which key cards have accessed the room. Now for the good, and there’s a lot of good. 1. The location is fantastic! Walking distance to the Malecon, and to Centro and Vieja districts. We walked everywhere and were always able to head back to the hotel for a quick break before continuing our explorations of Havana. 2. Housekeeping was wonderful! The woman who looked after our room did a great job - the room was very clean, she left us heart-shaped notes and elaborate sculptures on the beds with towels and blankets. And when she saw that we took tea bags from breakfast to use the following morning in our room (we didn’t like the in-room coffee pods), she brought us black tea pods for the machine for the remainder of our stay. She saw that I had ear plugs on my night stand and left a package for my mom. Just absolutely wonderful! I can’t make out her signature on the notes, but part of it is Ae__ys. 3. The hotel lobby, restaurant, and lounges are beautiful. People were always taking photos. We had a beer from our mini-fridge and sat in the lounges in the hallway on the first floor and enjoyed the ambience and architecture. 4. There was much more variety at breakfast than we expected - two kinds of eggs, rice, beans, fish and other meats, lots of fresh fruit and juice, yogurt, cereals, breads, cold meats and cheeses, pastries, etc.. There were three different piano players during our stay, and they all played beautifully. What a wonderful way to start the day! 5. The meal prices are competitive with places on Obispo, and drinks are among the cheapest we found. 6. The bathroom in the lobby was clean, and free to use. 7. The music on the streetside patio was amazing. Some nights we listened to it as we fell asleep without earplugs. We spent an evening up on the rooftop terrace listening to the music and watching salsa dancing. 8. Our room was quite large with two large twin or full beds. We were in room 112 with a balcony overlooking Parque Central. It was noisy but a great room. There was a mini-fridge, coffee maker, desk and small table, and a closet. We had plenty of room. And the bathroom was also quite large. Stay here for the ambience, history, and location. But expect theft. I wish we could rate front desk and housekeeping service separately. Our housekeeper was amazing - I hope she got our last tip. Read less
Image of the Tripadvisor rating Excellent location but the rest needs a lot of work!

Feb 9, 2020 YiannisEatz Athens, Greece

Upon entry the hotel lobby looks very luxurious and like it came out from a movie but that's only the surface. After a few hours there you start noticing that almost nothing is clean apart from the toilets and bed sheets. Juices in the minibar were expired for some months and most reception staff were unaccommodating and some of them… Read more
Upon entry the hotel lobby looks very luxurious and like it came out from a movie but that's only the surface. After a few hours there you start noticing that almost nothing is clean apart from the toilets and bed sheets. Juices in the minibar were expired for some months and most reception staff were unaccommodating and some of them rude. Restaurant: Cutlery and plates were dirty in many cases and we had to double check every time. Given that food and taste standards are pretty low in Cuba and you have very limited options, the hotel's breakfast buffet and lunch/dinner menu is slightly bland but ok if u are starving from running around all day. P.S: Whether you book a casa or a hotel in Havana do not expect the quality you might be used to back home - just go out, walk, enjoy the city and try not to have things like the ones mentioned above ruin your mood. We do not recommend Hotel Inglaterra BUT other hotels might be similar so do your research. Read less