Iberostar Parque Central

The hotel is well located near everything. The breakfast was gorgeous. The pool on the rooftop along with the view is just amazing. The room was good too. Well cleaned. All the staff was very friendly but the reception desk. That's why I don't give 5 stars, I didn't like the way I ve been welcomed. However, the cleaning ladies and the rest of the staff was very helpfull. A bit expensive for what it is too... Read less

Iberostar Parque Central is, by any measure, a fantastic hotel. First of all, it's ideally located to explore the city - from the hotel you can start exploring Havana Vieja and Centro Havana in no time. You'll see yourself located within walking distance of landmarks like El Capitolio, Floridita (to enjoy your Daiquiri), Plaza de Armas, Museo de La Revolución (and Granma Memorial), La Catedral or Bodeguita del Medio. Furthermore, if you want to experience riding a 1950's car through Havana you won't need to go far as they concentrate on Parque Central, just outside the hotel's door. The hotel staff is really helpful and welcoming. The rooms are really spacious (we've stayed in the colonial building. Please bear in mind that the hotel is split over two different buildings) and the beds follow through - not only are they big, but really comfortable as well. I've slept like a baby. Breakfast is very good with a wide variety of juices, different types of bread freshly baked, cakes, you name it. The pool, at the top of the hotel, has as amazing view over the old city and over Capitolio, acting as a great setting for some photos. On top of it all, the bar is constantly offering some kind of activity with some interesting bands playing and for the cigar aficionado you'll find a helpful Sommellier that will help you chose your puro! Really recommend staying in this charming hotel! Read less

The hotel is located in the center of Old Havana, we were welcomed by very kind front door staff in the magnificent building, Check in went very smooth and we were directed to the room, we choose a room in the old part of the hotel. A very nice room, king size bed, tiled floor which we like over carpets, bathroom with a shower and a bath.There is a coffee/tea pad machine free to use, the room has a locker and a TV with ample choice of channels. We booked the half board, so in the evening we went to the restaurant we could find on the ground floor, we were not to friendly received there because we were not "on their list'. We sorted out the problem with the reception desk and we after some discussion could have dinner. The next day, we mentioned this to our travel agent representative, who passed the complaint immediately to the PR / Customer Service desk. During the day, we received an apology letter with a Chilean red Maipo wine in our room, not that we are the complaining type of customer to get something in return or free, but of course the gesture was well appreciated. The travel agent representative explained us the procedure for the half board system, you can eat at different locations in the hotel, and before 11AM you can indicate your preference in an office on the 1st floor, if not, they will assign you to a restaurant for which you will get a letter in your room during the day. We feel the procedure should have been explained to us while checking in. After not having been welcomed too friendly at the restaurant, we chose to avoid this restaurant, and went to the restaurants in the new section of the hotel and the top floor of the old part. In the new section we got the buffet, the food in the buffet not warm enough to our liking, but on the other hand, you have the option to have fish or flesh freshly baked by the cook, we went there twice. We preferred the top floor restaurant in the old section, which offered options for dinner closest to our preferences and as extra a nice view. The staff at the top floor was also super friendly. The pool and service at the pool is excellent, I got a bit sick unfortunately, on 2 occasions we got a telcon in the room to enquire how I was doing, which was highly appreciated. A very nice hotel with Top Class PR/Customer service desk, they take it personally in this B to C environment and of course also have a heart for the company, well clear. Till Iberostar Anthelia in december ! Read less

We are staying at the hotel until tomorrow and have had a wonderful stay. We are in the Colonial part of the hotel and it is great. The staff are so friendly and attentive. We have had breakfast twice and it is well laid out and plentiful. We ate in the restaurant last night to a string quartet. Very elegant and wonderful atmosphere. The food and service was once again great. Our first visit to Cuba and your hotel has certainly made this visit one to remember. Read less

Nice 4 star hotel in a great location, we sayed in the colonial building the bedrooms are very comfortable, the breakfast buffet i excellent, the roof top pool gives you a wonderfu veiw of a fascinating city, the only criticism was the tipping i will always tip well at the end of my stay but the constant hand out policy had the adverse affect, if you go to Havana this is a superb hotel. Read less