Being that it was our first time in Havana, we (my mother, sister and myself) were a bit worried going since we not only did not know anyone there but we had not heard much about traveling there and knew little about the country or how anything from money to traveling to internet to customs or culture worked. With that being said i can not stress enough if you go to Havana you MUST stay at La Victoria! The staff was beyond exceptional, each person we met was nicer than the last and each offered so much information. We felt not only at home with the staff but because it is a smaller hotel it felt more personal, which we loved! We booked this trip last minute and did not plan much before going except for visiting Varadero (which we highly recommend too because beaches are exceptional) but as soon as we got there Javier Cabrera was instrumental in helping us plan our seven day stay in Havana! The hotel also offered to exchange dollars to C.U.C (Cuban currency) since American Credit or Debit Card do not function in Cuba. This was a large concern of ours since we did not know how much to bring but everything turned out fine. The hotel also offers wifi cards available which were great for checking emails and streaming movies on a laptop or cellular device and were super easy to use. Also side not add the breakfast option because it was one of the best buffet breakfast spreads we had, which included fresh local fruits, an omelette station and a delicious and wide variety of pastries and meats and the plus was the champaign for daily mimosas! Javier planned our PERSONAL day trips in the classic Cuban cars (our car was a beautiful blue my favorite color!) with a guided tour guide (Tony was awesome!) we went to all the hot tourist spots of course but we also saw the beautiful country side and even went as far as Hemingways house! Javier also helped book any taxies to make sure we were not getting ripped off, and told us to ask before getting into taxis how much they would charge and gave us estimates of how much things should cost which really helped throughout the entire trip because we really knew little about how the pricing and currency worked. The staff who always made themselves available to us and able to answer all our question and boy did we have many questions! Javier also advised us places that were a must see/ visit before leaving. We really felt like we were seeing all of Havana and what it has to offer from old architecture to history and we saw the beginning of celebrations since 2019 is its 500th foundation anniversary! When we usually returned mid day we relaxed pool side with drinks of course (unless it rained we took to our rooms for siestas!), until dinner where we were recommended to great restaurants (walking distance) and again each one better than the last. Being it was our first time we were a little skeptical about going out late but we went to a jazz club at night and it is something you definitely need to do its incredibly safe at night and lively! Out of the ten days being in Cuba we heard live music everywhere in the hotel every day and in the streets, in restaurants, it was really beautiful because the music brought smiles, dancing and overall people together. Definitely planning on going back with friends to show them Cuba and all its beauties is continues to offer and I will definitely be staying at the NH La Victoria again, no doubt about it! Read less

I travel quite often and Ive been in many hotels from 3 to 5 stars. For the former visits to La Habana, I stayed at a big hotel, but this time my colleagues said they were using Victoria and recommended to do so... Now I know Why. The service is unique, they make you feel at home. Nice room, many options for lunch / dinner. If you get to do it to the pool, Rey "The King" and Dayana at the bar, Ale and Yoel will make you have a great time. I highly recommend this place... You won't regret. Read less

Nice people and very clean. The place is beautiful the brekafast is not included but for few bucks was excellant. The area was very safe, they had a phone available for us to use. Only thing is no wi-fi, but honestly, I di'dnt care because everything else was just so great. I would def stay there again.. Now lets see when Americans can go back. Read less

During our 5 day stay the staff at the Victoria were outstanding! From all cleaning ladies, who were friendly, discrete and able to inform us about anything we asked to the door-man and security, with whom we shared a laugh. The waiters in the restaurant were very polite and effective while both, the receptionists and the concierges helped us with great advice and nice chats. The breakfast was super nice - while we did not try out the lunch. Its great to be able to use the pool - as well as the partner hotels rooftop pool and the gym and their breakfast! Nice and secure area with good connection to local traffic - which I prefere to the expensive taxis in Cuba! Give it a try! Read less