Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 704 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with five restaurants and five bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool and FlowRider wave simulator, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

704 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, iPod docks, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with balcony located in the South building, have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (0-3 years). 

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)
  • Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)
  • L'Occitane bath amenities
  • WiFi access
  • 24-hour room service 
  • Two 25-minute massages at the beach/spa/treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in (subject to availability)

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

  • Double whirlpool tub
  • Private terrace with hammock
  • Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)
  • Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)
  • In-room snacks
  • Exclusive beach bag
  • Pillow menu
  • 24-hour room service and turndown service

5 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities at lunchtime. Coffee shop. 5 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub. 

Nightly entertainment.

4 swimming pools and 1 children's pool. FlowRider® Double Wave Simulator. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3361)
  • Very good (868)
  • Average (324)
  • Poor (168)
  • Terrible (178)
Image of the Tripadvisor rating Summer vacation

Jul 2, 2022 182nathaliab

This is my second time and I got nothing buy five star 🌟 service thanks to the door men and the buffet staff Devoy thank you my friend always helping us with great choice of food and drinks always a welcoming place can't wait to go back
Image of the Tripadvisor rating 7 Night family Stay - Moon Palace Jamaica

Jul 1, 2022 jeremybeagles2022 Edmond, Oklahoma

Our family of four had a fabulous 7 night stay at Moon Palace Jamaica. From the moment we arrived, to the daily we sadly had to depart, we lived every moment of our stay. The rooms were spotless, the various restaurants were excellent, and the other accommodations, including the spa, were phenomenal. Lastly, but not least, the staff really made us… Read more
Our family of four had a fabulous 7 night stay at Moon Palace Jamaica. From the moment we arrived, to the daily we sadly had to depart, we lived every moment of our stay. The rooms were spotless, the various restaurants were excellent, and the other accommodations, including the spa, were phenomenal. Lastly, but not least, the staff really made us feel like family, absolutely beautiful people. We can’t wait to return again very soon. Thank you Moon Palace Jamaica! Read less
Image of the Tripadvisor rating Destination Wedding & Resort Overview

Jul 1, 2022 vickyyxo San Bruno, California

This resort is one of a kind we had an amazing life changing experience with Jamaica that we will cherish forever ! We flew in from San Francisco Ca. for 8 days as a group of 30 ppl for my destination wedding ! My palace wedding coordinator Renardo Campbell did an amazing job putting together my dream wedding. He was very knowledgeable and gave me… Read more
This resort is one of a kind we had an amazing life changing experience with Jamaica that we will cherish forever ! We flew in from San Francisco Ca. for 8 days as a group of 30 ppl for my destination wedding ! My palace wedding coordinator Renardo Campbell did an amazing job putting together my dream wedding. He was very knowledgeable and gave me advise on the entire process. Planning a destination wedding was hard but he really got us through it and we are so very thankful for him! Renardo’s friendly customer service was prompt and attentive. Communication was easy and we got everything we wanted without any issues. I hope We can one day come back for a vow renewal and work with Renardo again he’s truly THE BEST at what he does! Our dj , photographer & videographer for the wedding also made our day so seamless and easy no complaints! My husband and I were also gifted a spa hydro therapy treatment after the wedding and it was so relaxing and definitely something I have never ever experienced before ! The dry sauna / ice treatment had us rejuvenated instantly. The massage was good kinda rough but felt good afterwards lol ! The room was beautiful we were upgraded to an ocean view and enjoyed room service each night. The lobby bar night crew Jerome & Odain were so nice they automatically connected with us and made the best drinks ! The loud bar and club noir was poppin ! They welcomed my cousin who is a rap artist to perform 2 songs and showed so much love ! In the day at the pool and beach we were takin care of mostly by Abigail, Jason, Jayden, David, & Omar. 10/10 customer service ! All great assets to the resort. We did 2 excursions the Duns river catamaran and Mystic mountain! I recommend doing both it was really fun to get out and explore the ocean and land outside of the resort. My favorite restaurant was Gondola! The pastas and deserts were so delicious my second favorite was the cafe , I was Addicted to those Frappuccinos & guava bars ! The water activities were not to busy and we got on anything we wanted with no wait. The inner tube ride is worth charging to the room I screamed the whole time but it was hella fun ! Nighttime activities were so cool loved the cultural show and karaoke the most ! To wrap up this review I can Honestly say I had an unforgettable trip at the moon palace Jamaica! 5 stars !!! I will Recommended this resort to anyone & everyone I know! Until next time moon palace I hope we can come back soon ❤️ Read less
Image of the Tripadvisor rating Three Days in Paradise.

Jun 27, 2022 Eventful1 Landover, Maryland

Upon our arrival we were told that our reservation wasn't until June 2028, the travel agent got our days incorrect on the reservation and we were a room short. Brian at the front desk who upgraded our room after we waited nearly 4 hours for the agent to correct the mishap was so helpful and pleasant. He made the transition seamless. Brian and… Read more
Upon our arrival we were told that our reservation wasn't until June 2028, the travel agent got our days incorrect on the reservation and we were a room short. Brian at the front desk who upgraded our room after we waited nearly 4 hours for the agent to correct the mishap was so helpful and pleasant. He made the transition seamless. Brian and Na'Kita we're both problem solvers, they actually saved our 3 day vacation. The whole staff in fact was very friendly and always helpful with a smile. Carol "rooms 10202 and 10204" in house keeping took very good care to make sure we had everything we needed. The resort is beautiful with lots to do and lots to eat. This is a very active resort; there was excitement, parties and weddings going on late into the night. Right outside the resort is walkable shopping and eating. We made our way to Miss T's with Carol's recommendation. It was a little longer of a walk so we got a ride from one of the cabs on the property. It was worth going to. Check out was seamless as well. Read less
Image of the Tripadvisor rating Had fun & Great Time

Jun 26, 2022 armandou625 Dallas, Texas

Let's start from the top. The moment we arrived, the bell desk was very friendly, welcoming and polite. It was nice to be greated with that island vibe. I will break down this review into food, rooms, and beach/pool area. Food in my opinion was where this hotel did not live up to Moon Palace name. We have stayed at Moon Palace in Playa &… Read more
Let's start from the top. The moment we arrived, the bell desk was very friendly, welcoming and polite. It was nice to be greated with that island vibe. I will break down this review into food, rooms, and beach/pool area. Food in my opinion was where this hotel did not live up to Moon Palace name. We have stayed at Moon Palace in Playa & Cancun and Ocho Rios was not up to par food wise. The Buccaneers buffet had very limited, options and very bland taste. The staff however is very friendly. The Gondola was also ver bland but service was great. Momo’s in my opinion was very good. Deshaun at Buccaneers was such a delight and very good with our kids. Like I said food was ok but not great. Rooms where a bit dated but the beds are super comfortable. We slept like babies. The star of the show for us was the pool and beach area. Water was super clean, calm and swimmable. The pools were very nice and drinks were great. The staff also was very friendly. I would say all around out of every 10 staff members 7 were amazing and 3 were not happy to come to work. All in all, we would return. Also the Dolphins Cove was AMAZING!!! Much better then Cancun. We also love how kid friendly resort is. Read less