Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, satellite LCD TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony with 1 king-size bed, some with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • L'OCCITANE bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Exclusive beach bag (one per room, per stay)
  • Aromatherapy menu
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children.
Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule
  • Booking bonus: kids aged 17 and under stay free between 4 Jan–23 Dec '19 and 4 Jan-23 Dec '20. Minimum 3 night stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: kids aged 17 and under stay and eat free between 24 Dec '19-3 Jan '20, minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (Pan-Asian, open for dinner), and Pier 8 (Seafood à la carte, open for breakfast, lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools, 1 children's pool, FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Awe Spa*, fitness centre and daily activities.

Complimentary WiFi throughout the property.

*Denotes local charge.

Dress code: Wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2553)
  • Very good (709)
  • Average (263)
  • Poor (126)
  • Terrible (117)
Image of the Tripadvisor rating Great resort

Dec 11, 2019 MarieM8361020

I loved the feeling of the resort, this was my 3rd time to Jamaica, but my first at moon palace Jamaica, me and some friends decided to try it after seeing all the good reviews, lets just say the trip was well worth it, we loved the service that was experienced, shout out to FrontDesk staff George, great staff! We had resort credits but didn’t use… Read more
I loved the feeling of the resort, this was my 3rd time to Jamaica, but my first at moon palace Jamaica, me and some friends decided to try it after seeing all the good reviews, lets just say the trip was well worth it, we loved the service that was experienced, shout out to FrontDesk staff George, great staff! We had resort credits but didn’t use any so we if we return in a year we can still have those, which is great. Read less
Image of the Tripadvisor rating Poor service

Dec 10, 2019 V1582XTjessicac

We made our reservations in February of 2019 in preparation for a wedding we’d be attending in November. We reserved one of the nicer rooms with a balcony and double beds as it was my fiancé and I along with our 12 year old son (who is about my size). When we arrived we were told they were sorry to start my vacation off on a negative note but they… Read more
We made our reservations in February of 2019 in preparation for a wedding we’d be attending in November. We reserved one of the nicer rooms with a balcony and double beds as it was my fiancé and I along with our 12 year old son (who is about my size). When we arrived we were told they were sorry to start my vacation off on a negative note but they unfortunately do not have any rooms with double beds, they only had a king size bed. How does this happen when you make reservations almost a year in advance? I was never given any explanation for how this happened. They expected the 3 of us to share a bed for a week. I remind you, my son is not a toddler, but rather the size of a small adult! Absolutely nothing was done to try to correct this issue, I was offered the option to upgrade my room for an additional $1800!! When I declined I was offered another room at an additional $1500! The end result was that they brought us a cot that had to be placed in front of the balcony I had paid extra to have!!! Most businesses would take a percentage off your bill, given a discounted upgrade or done something for service recovery. They offered nothing. The man who checked us in went and talked to his manager who apparently informed him we might be able to change rooms later in the week but it wasn’t likely. The manager never even bothered to come out and speak to us. After finally getting checked in we were shuffled over to another representative who tried to set us up for a breakfast the next day with a salesman so they could sell us a time share!! Like we wanted to buy into this place?! We finally get to our room and decided to get dinner.... we waited over an hour and a half for our food in a restaurant with about 5 tables filled. Again no apologies. I’m giving 2 stars rather than 1 because the rest of our interactions with staff were great, and there were lots of things to do. Outside of our first day, multiple calls trying to get us to meet with time share salesmen and our rooming situation, we had a good time, disappointing for the amount of money we spent though. Read less
Image of the Tripadvisor rating A Treat from my daughter

Dec 10, 2019 gloriaparcellano North Chicago, Illinois

So pleased to receive a Birthday/Christmas gift from my daughter. She wanted me and my husband to experience a real relaxing vacation😍 Moon Palace was really a beautiful place with good amenities and beautiful service! The food in various restaurant in the resort was amazing! Wish I was able to try everything😎 The Jamaican breakfast buffet was… Read more
So pleased to receive a Birthday/Christmas gift from my daughter. She wanted me and my husband to experience a real relaxing vacation😍 Moon Palace was really a beautiful place with good amenities and beautiful service! The food in various restaurant in the resort was amazing! Wish I was able to try everything😎 The Jamaican breakfast buffet was sooo good! It was so good to have tried what were offered. The drinks was the thing I enjoyed the most!!! The SPA service was very good. It was sooo relaxing!!😍 The daily nightly entertainments they offered was also entertaining! So nice to learn the Jamaican history and culture. The place was so safe to walk around even at night time. Inside the palace the smell around was so good! Wish I was still there vacationing 😊. Our week vacation was highlighted by a “Romantic Dinner” of lobster and fillet minion❤️! Having dinner by the oceanside was really romantic and an experience of a lifetime❤️ I will really encourage anyone to visit Moon Palace. The reason why I rated this with 4 stars because I was so disappointed by the Resort Credits provided to us! Like using it in their gift shop, you could hardly use it. They provided a rack where you can use your credit but they raised the price by 300%😂! A dress with a tag of $59 US was tagged $200 US dollar plus 16% tax!!!! Forget about it! It was a rip off! But over all we all had great time with our vacation! Will do it again and Jamaica is just a great country ❤️ Read less
Image of the Tripadvisor rating Take me back!

Dec 10, 2019 PatricaNewman05

Great stay, the fun never stopped at Moon Palace, the hotel was grand in so many ways, the ambience was just perfect for vacation, relaxing and energetic when needed, this is my first time here and I have to great first impression, thank you to George at front desk for all his kindness and assistance, great appreciated, we also loved the pools and… Read more
Great stay, the fun never stopped at Moon Palace, the hotel was grand in so many ways, the ambience was just perfect for vacation, relaxing and energetic when needed, this is my first time here and I have to great first impression, thank you to George at front desk for all his kindness and assistance, great appreciated, we also loved the pools and beach, great areas to kick back and unwind, the food was great too, different variations to pick from. Read less
Image of the Tripadvisor rating Fun in the sun!

Dec 10, 2019 brendant378

My Girlfriend and I have had the best week at Moon Palace Jamaica. The Water Sports team especially have given us memories to last a life time. We want to both take this opportunity to thank Genroy from the water sports team for his excellent service, one love Genroy!