Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with French balcony located in the South building, have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 2 children.

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- L'Occitane bath amenities

- WiFi access

- 24-hour room service 

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow menu

- Exclusive concierge phone service

- Private check-in (subject to availability)

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox in the room

- Selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow menu

- 24-hour room service and turndown service

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities. Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4311)
  • Very good (1045)
  • Average (410)
  • Poor (214)
  • Terrible (296)
Image of the Tripadvisor rating Great time

Apr 25, 2024 Olga F New York City, New York

Had a great family vacation. Our kids (5&7) loved going to the playroom for a few hours a day, didn't want to leave a few times. Thank you to Setirah and the other wonderful ladies who take such great care of the kids. Parents were able to hang out and shoot some pool. Entertainment was also great at night and by the pool during the day. Food… Read more
Had a great family vacation. Our kids (5&7) loved going to the playroom for a few hours a day, didn't want to leave a few times. Thank you to Setirah and the other wonderful ladies who take such great care of the kids. Parents were able to hang out and shoot some pool. Entertainment was also great at night and by the pool during the day. Food and drinks are great and always plentiful, never left us wanting for anything. Read less
Image of the Tripadvisor rating Moon Palace Jamaica 2024

Apr 25, 2024 Cathy A Boyertown, Pennsylvania

We had a wonderful time at Moon Palace Jamaica. The weather was a bit windy for our first 5 days or so. But the breeze feels good when the air temperature is around 90 in humid. But you're in the tropics, so it's supposed to be warm. Sunshine everyday except one, which was only briefly in the afternoon. Service was fabulous, our pool concierge… Read more
We had a wonderful time at Moon Palace Jamaica. The weather was a bit windy for our first 5 days or so. But the breeze feels good when the air temperature is around 90 in humid. But you're in the tropics, so it's supposed to be warm. Sunshine everyday except one, which was only briefly in the afternoon. Service was fabulous, our pool concierge Nikki and Shawn are the best! Our Diamond concierge George Seagal was outstanding! Many others but here are a few Pedi Sasha Gaye, Manicure Kesha, TANEIL, hydrotherapy Zonie, SPA, Jason, Wine connoisseur. Brenda took care of our room with perfection. George surprised us at our Special dinner on the beach with balloons and cake to celebrate our Anniversary and Birthday. Room was decorated with a special touch, balloons and towel art. We had a fabulous week. Just a few hic cups...Husband wanted to use and guide the wind surfer as we did in 2021 but was told noone can do this now a guide must do this. Very disappointing as he is extremely experienced. This was mentioned to our DC. This was a big draw for us to come to MPJ. Our AC kept turning off. Door was closed and locked and it would still turn off randomly. Maintenance was called, something major needs to be done with the door as it didn't meet the sensor at times causing the AC to shut off. Our DC was aware of this. Resort is beautiful but could use some cosmetic updates. Read less
Image of the Tripadvisor rating Perfect Caribbean Getaway

Apr 24, 2024 Nilaja Y New City, United States

We had an awesome time and the staff was extremely professional, polite, and accommodating. We’d like to give a special kudos to the entertainment staff, Tashika, Toni-Ann, Sherana, and Christopher, as they kept everyone engaged for the entire day and were super friendly and personable. Last but not least, the pool waitress, Tamika, who was… Read more
We had an awesome time and the staff was extremely professional, polite, and accommodating. We’d like to give a special kudos to the entertainment staff, Tashika, Toni-Ann, Sherana, and Christopher, as they kept everyone engaged for the entire day and were super friendly and personable. Last but not least, the pool waitress, Tamika, who was very attentive to our family’s needs and comfort everyday that we sat by the pool. She’s definitely an asset to the Moon Palace team. Kenny & Nilaja Read less
Image of the Tripadvisor rating I had a terrible time.

Apr 22, 2024 Angella S

I had a terrible time. Their air conditioning was not working. The ceiling had collapsed and they would not give me another room. The customer service was very rude and not accommodating. The food was not bad, but they asked for tips for just standing around I Would not book there again.
Image of the Tripadvisor rating Kids Love the Kids Playroom

Apr 19, 2024 Jenna S

Loved the resort. Lots of great activities for the family. Beach volleyball was a family hit. Everyone was friendly. The person that stood out the most was Sefirah. She was very welcoming when we brought our daughter to play in the Kids Playroom.