Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momonohana Restaurants, sleeping maximum 2 adults.

Honeymoon Suites are spacious with 1 king-size bed and seating area, sleeping maximum 2 adults.

Sand Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

  • Booking bonus: book by 23 Dec '19 and kids aged 17 and under stay free between 4 Jan–23 Dec '19. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), MoMoNoHaNa (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1016)
  • Very good (106)
  • Average (22)
  • Poor (11)
  • Terrible (9)
Image of the Tripadvisor rating Spring break vacay

Apr 22, 2019 ABurnsThomas73 Ithaca, New York

Just returning from our first visit to Playacar Palace with our family of 2 parents and 11 yo and 13yo. 11 yo said of the pool experience, “if you need something, they have it.” That sums up my feelings about hotel. We had a great waiter for breakfast every day in Porfirio. He was kind and welcoming and encouraged our efforts at Spanish. Merecedes… Read more
Just returning from our first visit to Playacar Palace with our family of 2 parents and 11 yo and 13yo. 11 yo said of the pool experience, “if you need something, they have it.” That sums up my feelings about hotel. We had a great waiter for breakfast every day in Porfirio. He was kind and welcoming and encouraged our efforts at Spanish. Merecedes gave me a wonderful massage that I booked with resort credits - the whole spa experience was lovely. We went to Dolphin Adventure, Mayan Adventure for snorkeling and cenote swimming, and took the ferry to Cozumel and explored the beaches for one day. All were great experiences facilitated by Gladis at Playacar. Two special shout outs: to Dalia at the front desk who helped me track down my missing prescription sunglasses at Cozumel Palace and to the waiter at Momo who was so helpful and accommodating when my daughter got sick and had to leave our teppanyaki reserved evening (his name might have been Arnold or Armand). We’ve never done a trip like this but really loved it and felt well cared for. 13 yo said “there wasn’t anything I didn’t like” and we agree! Read less
Image of the Tripadvisor rating Playacar Palace Mexico

Apr 21, 2019 Pauline W

We had a lovely last meal at the Playacar Palace tonight Special thanks this evening to Antonio Auila Romiro and Oscar and to hostess Arlette and Manager, Olivia. All the staff at the Playacar Palace have been exceptional especially the bar staff at the pool and in the Luna Bar and buffet restaurant too. We would recommend this hotel to families… Read more
We had a lovely last meal at the Playacar Palace tonight Special thanks this evening to Antonio Auila Romiro and Oscar and to hostess Arlette and Manager, Olivia. All the staff at the Playacar Palace have been exceptional especially the bar staff at the pool and in the Luna Bar and buffet restaurant too. We would recommend this hotel to families looking for a great holiday - all inclusive with exceptional food. Well done Playacar Palace Read less
Image of the Tripadvisor rating Entertainment staff cain and fania

Apr 21, 2019 oramasj2004

I love Cain and Fania and Laura and Pancho. They’re the best. Quality entertainment. Always including guests and making our nights the best. They’re all so fun. The shows are very nice and fun and I enjoyed attending them every night.
Image of the Tripadvisor rating Entertainment staff cain and fainia are the best

Apr 21, 2019 Hunter J

Cain is the best at playa car palace and he’s the best. fainia is the best dj and the bartenders are the best. And the lobby bartenders Pancho and Laura are very good and nice and ye food is really good.
Image of the Tripadvisor rating Bocelli Waiter Excellence

Apr 21, 2019 nathanieldeforest Rio Rancho, New Mexico

I have never been so impressed by Pedro's supreme service. His sunny disposition was a welcome surprise while providing excellent customer service. He was quick to attend to our every request and need.