Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momo restaurants, sleeping maximum 2 adults.

Walk Out Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults. 

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and The Grand at Moon Palace Cancun.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1539)
  • Very good (165)
  • Average (38)
  • Poor (14)
  • Terrible (13)
Image of the Tripadvisor rating Playa Car Palace is Slipping

Jan 17, 2021 pulleanjb raleigh

My wife and I have visited Playa Car Palace many Times and have always been pleased with the resort and employees. We have also frequented many of the Palace Sister resorts for many years . We are here now and are not impressed with the condition of the room specifically . The room feels small, old , over used and dirty. The service items are… Read more
My wife and I have visited Playa Car Palace many Times and have always been pleased with the resort and employees. We have also frequented many of the Palace Sister resorts for many years . We are here now and are not impressed with the condition of the room specifically . The room feels small, old , over used and dirty. The service items are lacking and staff doesn’t seem to be helpful as we are used to . It is my hope that the visit will Improve as the week moves forward or we will not be back for another visit . Read less
Image of the Tripadvisor rating Amazing Visit with Friends

Jan 2, 2021 tagreen60 Castle Rock, Colorado

We came to Playacar with some friends that were celebrating some milestones (birthday and anniversary). From the very beginning, we could tell that Playacar Palace was back and had the same amazing feel, making you feel like you are the most important person there. Thoughts on our trip you might be interested in: 1)Activities - these were… Read more
We came to Playacar with some friends that were celebrating some milestones (birthday and anniversary). From the very beginning, we could tell that Playacar Palace was back and had the same amazing feel, making you feel like you are the most important person there. Thoughts on our trip you might be interested in: 1)Activities - these were somewhat muted as they couldn't get out in the ocean to paddleboard, but we had a blast with Fania and the team. It really did make a difference when Fania organized the event and we enjoyed hanging out with her and appreciated her checking in on us and making sure we were enjoying our time at the resort. For the most part, the pool was busy but not crowded and we never really saw a time that there were an unsafe level of people crowded together. It really was great. 2) Food - it was disappointing for Terraza to not be open, but with a day trip to Moon Palace and Cozumel, we really didn't ever feel like we were having the same restaurant over and over again. Bocelli, the Italian restaurant, is amazing. The food was fantastic and some of the old favorites were back. Sommelier wasn't very good but that was the only downside. Portions seemed larger as well. The Buffet and staff were amazing - loved the cook fresh for egg scrambles and tacos or even my special hamburger and rice dish they cooked for me! We had been to Jamaica Palace and they didn't have buffet, so we were very happy to see it open at Playcar. Food was amazing as always. We visited Momo twice, once for hibachi and once in the restaurant. Both were amazing and the food was great. I recommend the steak and cooking it on the hot stone - really great. We sat outside most of the time and got the best service from Dionisio, Sotero and Fernando! They rocked the entire time we were there. 3) Pool area - the pool bar staff is amazing; from making special drinks concocted by my wife, to Daniella keeping us well hydrated at the pool deck. She was amazing and would always take and clean our Palace Yetis to use for our Lime daiquiri's... don't laugh until you've had one stay cold for an hour. 4) Spa - while the amount of people allowed in was limited, the spa never felt limited and remained as amazing as always. If you can, ask for Sara - she is amazing massuese. 5) Guest Services - from our welcome, to setting up our week with friends and organizing all the activities, the staff was friendly and on point. Even the presentation people were not pushy when we chose not to go. Big props to Abigail who has been a great part of every stay at Playacar over the last 6 years and to Isabella and Natalaya who helped us out. If there was anything to note, it is that the beach was more crowded over the holidays and with the prior erosion from the hurricanes, the space was limited. But that is a minor issue and after the weekend, it got less crowded. Also, the hotel was in continual repair after the hurricanes but you never felt it impacted the stay, just something you noticed as to how hard everyone was working. You won't be disappointed if you go! Read less
Image of the Tripadvisor rating Gem of a Resort

Dec 30, 2020 pamv1028 Lincoln, Nebraska

We were guests at this resort in early December. Although we had stayed at this resort a number of years ago, we had forgotten what a wonderful gem this place is. We've stayed at other Palaces in-between and enjoy them all, Playacar's service is what makes this place a step above all the others. We enjoyed being greeted with a smile and after a… Read more
We were guests at this resort in early December. Although we had stayed at this resort a number of years ago, we had forgotten what a wonderful gem this place is. We've stayed at other Palaces in-between and enjoy them all, Playacar's service is what makes this place a step above all the others. We enjoyed being greeted with a smile and after a day or two, greeted by name. We thought the food was excellent and never tired of eating our evening meals at the two open restaurants. We did the buffet for breakfast and lunch. We were especially grateful for Isabel's assistance when my husband left his sandals at Cozumel Palace and for helping me with the Palace app. Edar (pool concierage) and Ignacio (lifeguard) were very helpful, Juan and Pedro (servers) learned what our favorite drinks were, and we had a great time with the lobby bar servers, Roger and Herlin and their co-hort. Thank you, everyone, for a wonderful vacation! Read less
Image of the Tripadvisor rating Relaxing week in the sun

Dec 29, 2020 788cherithd Grand Rapids, Michigan

Room was beautiful and the service was top notch. Edar, the pool concierge was always there with a towel. Ignacio, (sp?) the lifeguard, was always there to help move a chair or umbrella. Our pool servers, Ana, Pearla, Gabby and Sylvia were the best! Service with a smile and always around to bring a drink or food. Speaking of food...it was… Read more
Room was beautiful and the service was top notch. Edar, the pool concierge was always there with a towel. Ignacio, (sp?) the lifeguard, was always there to help move a chair or umbrella. Our pool servers, Ana, Pearla, Gabby and Sylvia were the best! Service with a smile and always around to bring a drink or food. Speaking of food...it was delicious. The poolside snack menu was just right and Bocelli and Momo were delicious. Be sure to get the sushi! Will definitely be back! Read less
Image of the Tripadvisor rating Best family vacation at Playa de Carmen

Dec 20, 2020 317aprilk

Took two weeks break from US during pandemic. We were kind of worried about the safety at first but surprised to see how hotels taken caution and how wonderful the staffs provided warmers and greatness service to make our everyday happy. It’s the home from home and we will be definitely back again once pandemic is done! All the stuff from Playacar… Read more
Took two weeks break from US during pandemic. We were kind of worried about the safety at first but surprised to see how hotels taken caution and how wonderful the staffs provided warmers and greatness service to make our everyday happy. It’s the home from home and we will be definitely back again once pandemic is done! All the stuff from Playacar Palace you ROCKS!!! Thank you Thank you!!!!😁😁😁😁😁 Read less