Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momo restaurants, sleeping maximum 2 adults.

Walk Out Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults. 

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and The Grand at Moon Palace Cancun.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1556)
  • Very good (168)
  • Average (38)
  • Poor (16)
  • Terrible (13)
Image of the Tripadvisor rating Enjoyable

Apr 6, 2021 CoolNEguy13 Nebraska

As an avid traveler in general, but specifically to the Yucatán and Baja California Sur, in Mexico... we enjoyed our stay. In hopes of answering any questions specific to your needs I’ll share the following: Reception- we’ve had better. Keep in mind this is a very urban/city location.. it’s quick not elaborate entrance/arrival.. they were not as… Read more
As an avid traveler in general, but specifically to the Yucatán and Baja California Sur, in Mexico... we enjoyed our stay. In hopes of answering any questions specific to your needs I’ll share the following: Reception- we’ve had better. Keep in mind this is a very urban/city location.. it’s quick not elaborate entrance/arrival.. they were not as accommodating as we are used to/would have hoped but lots of smiling faces - my feedback to the staff is remember as travelers from the US it has been a long trip especially with kids and if you notice we may have come from a colder climate make accommodations to increase comfort.. I want minimal conversation and don’t want to book anything special until I have eaten and changes into more appropriate attire.. Rooms - neat and tidy, well stocked fridge, great views, lots of energy. All the utilities function well other than phone and TV. But your on vacation so hopefully it using them much. Phone for ordering room service and well the menu is now on the tv so when it didn’t work it was a little inconveniencing. The food is good - I’ll get there. **if you like to watch tv, May want to bring a Roku stick or maybe hdmi to see if you can input to the tv.. we used a laptop to watch movies and had no cords. Everything on tv was in Spanish and no Netflix/streaming options. **walls are a little thin. Light sleepers will wake to the loud doors or nearby rambunctious children. We didn’t mind as we have two of our own, so if a family and occasionally noisy feel at peace — if sensitive to that kind of think may want to ask for room not near kids if they can do that kind of thing. Room service is on point, towels always stocked and fridge/snacks always replenished- can ask for specific drinks too if you catch them. As for drinks (made to order/bar) Recommend: iced or hot cappuccino (very well made every time), Moscow mule, purple rain, iceberg Food: go book hibachi right away (reservations are limited especially for non members - inside cafe Del Mar @ momo) **if not motivated by the entertainment you can order off menu the hibachi food (steak, shrimp, fish, chicken) this was our favorite- the last entree of the menu was very cool/good too: itchyachi or something. Cook your own beef on a hot stone at table. Italian food fans.. the Italian restaurant was great too for dinner. Petite filet was excellent with asparagus & mashed potatoes Between the two above 5 dinners of 7 were there. Cafe Del Mar and the outdoor dinner areas are fine just didn’t have the flair with the food/service that the other two offered. Pools are great clean and perfect temp. Lots of activities and attentive staff. The birds can get a little overwhelming when you order food poolside so don’t let your guard down... they are watching. Tours/membership sales.. honestly not too pushy. We are already interval members/other hotel group so we’re prepared and open. We did spend some money to get weeks but felt like we could have walked away and they had a lot of confidence in their product. You can start very small if you were ever curious and certain you would use/book the travel... you can always upgrade so start small if cautious. The benefits are there. Spa was delightful- keep in Mind spa credits have limited services and there are plenty of add on costs. Book your own tours. AVOID- Selvatica.. go to XCARET or XPLOR for cenotes- zip lines - those activities. Stay on top of transportation if you have it included book in advance There’s an OXXO across the street. Spend money there instead of at the on site shops for Misc stuff.. energy drinks, sunscreen, ect.. mall right there too for everything else.. Starbucks if you can’t deviate but the resort coffee products are not a downgrade in my opinion. Read less
Image of the Tripadvisor rating Palace Resorts never disappoints!

Mar 29, 2021 socyrdo Minot, Maine

Another great trip to a resort in the Palace family. After the last year, it was great to escape and get back to traveling. Playacar Palace certainly helped us relax. Due to an abundance of caution due to COVID, we spent most of our time right at the resort, and only ventured off property once or twice. We were certainly able to enjoy… Read more
Another great trip to a resort in the Palace family. After the last year, it was great to escape and get back to traveling. Playacar Palace certainly helped us relax. Due to an abundance of caution due to COVID, we spent most of our time right at the resort, and only ventured off property once or twice. We were certainly able to enjoy ourselves. The service was great, especially at poolside. Daniela was absolutely phenomenal taking care of us by the pool, and we sought her out daily. She would ensure that we always had what we needed, whether it be food or drink. Before she would go on lunch break, she would bring us extra beverages so we had plenty in her absence. She went above and beyond, and made our stay extra special. Thank you Daniela and Palace for an awesome stay. We are leaving tomorrow, but the memories will last years! Cannot wait for our next Palace vacation! Read less
Image of the Tripadvisor rating It's like visiting family each time we visit Playacar Palace

Mar 28, 2021 TSMills Carterville, Illinois

Visiting Playacar Palace is like going home to visit family. Everyone is so welcoming and friendly, and that is why we always return. When we arrived, Carmen at the front desk was very helpful in assigning our room, and then Leonardo helped us to get settled in. Christina welcomed us and opened up our credits. Each day for breakfast, Yaasnia and… Read more
Visiting Playacar Palace is like going home to visit family. Everyone is so welcoming and friendly, and that is why we always return. When we arrived, Carmen at the front desk was very helpful in assigning our room, and then Leonardo helped us to get settled in. Christina welcomed us and opened up our credits. Each day for breakfast, Yaasnia and Raul were friendly and so nice. At guest services, Fabiola worked with us to set up our spa reservations where I got a pedicure from Carmen, and we had facials and massages with Sara and Margarita. We spend our days at the pool, where Brenda, Jorge, Alexander and Xiomara always provide great entertainment. Gaby is amazing and always made sure to check on us to make sure that we had everything that we needed. Perla was also great. We enjoy seeing Benito at the bar each time we visit, and Juan is great at making fun cocktails. Anaclesio was a new face at the bar for us, but he certainly made sure that we were taken care of, even remembering my favorite drink. We ate at the Italian restaurant a few times where Ricardo waited on us, and at Momo's where Ivan took care of us several times. We loved Enrique and his amazing work at the sushi bar. After dinner, we would head down to the lobby bar where the two young men (I can't remember their names) made drinks for us while we watched the shows. One note: I would recommend paying extra for private transfers, because it is 45 minutes from the airport, and by the time we picked up/dropped off other people, it took us 2 hours to get from the airport to Playacar Palace, which was disappointing. We love visiting, and we will be returning in June! Read less
Image of the Tripadvisor rating Playacar Paradise

Mar 26, 2021 896tammyh North Port, Florida

We experienced a week of pure relaxation at Playacar Palace over our anniversary. We had a beautiful view of the beach. The water is amazing, three shades of blue. The food and service were absolutely amazing! A special thank you to Silvia who took such great care of us at the pool with food and drinks! Also to Eder, our pool concierge, for… Read more
We experienced a week of pure relaxation at Playacar Palace over our anniversary. We had a beautiful view of the beach. The water is amazing, three shades of blue. The food and service were absolutely amazing! A special thank you to Silvia who took such great care of us at the pool with food and drinks! Also to Eder, our pool concierge, for such great service all week. We also want to thank Paola and Tania, our Diamond concierge, Perla and Basilio at the pool, Fernando and Porfirio at breakfast, and Ivan and Miguel at Momo. There were so many others that made our trip so perfect. Read less
Image of the Tripadvisor rating Unless you're a Palace member, STAY AWAY

Mar 22, 2021 James P Denver, Colorado

Do not stay here unless you have bought into the Palace membership system. We aren't Palace members, and staying here we felt like third-class guests. We had a lot of trouble getting 2 rooms next to each other to accommodate the fact that we have small children - despite the fact that the resort was allegedly at lower capacity because of COVID.… Read more
Do not stay here unless you have bought into the Palace membership system. We aren't Palace members, and staying here we felt like third-class guests. We had a lot of trouble getting 2 rooms next to each other to accommodate the fact that we have small children - despite the fact that the resort was allegedly at lower capacity because of COVID. When we asked to pay to upgrade, we couldn't because we weren't members. We had severe problems with reservations at the spa and restaurants because we had to wait until we arrived at the resort to make them, rather than having a member concierge make reservations before we arrived. We couldn't get decent chairs by the pool because they're all reserved for members, and often aren't even used. The premium restaurant options and poolside chairs sit empty all day because the members book them and never show up. The hotel made mistakes with airport transportation and resort credits, but offered us no recourse because we didn't have the member concierge. We just had to fix the hotel's mistakes ourselves. The reason I gave it two stars instead of one was that the hotel staff are very well trained and highly committed to the guests. The spa staff, bartenders, restaurant servers, entertainers, etc., were talented, friendly and helpful. We were clearly second-hand beneficiaries of the Palace chain's member-oriented service program. If you are willing to buy into the Palace's membership system, which seems absurdly overpriced, you will probably have a 4-star or 5-star stay. Otherwise, avoid the Palace. Read less