This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.
- Swimming Pool
- Kids Club
- Children's Pool
- Room Service
- Safety Deposit Box
- Evening Entertainment
- Fitness Centre/Gym
- Laundry Service
- Internet Access
Where is itIn the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.
201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.
All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.
Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.
Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.
Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momo restaurants, sleeping maximum 2 adults.
Walk Out Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults.
Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).
Regular programme of daily and evening entertainment.
Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.
24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and The Grand at Moon Palace Cancun.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.
Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.
Please note: child ages are up to 17 years.