Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momo restaurants, sleeping maximum 2 adults.

Walk Out Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults. 

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and The Grand at Moon Palace Cancun.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1479)
  • Very good (159)
  • Average (35)
  • Poor (13)
  • Terrible (10)
Image of the Tripadvisor rating Service couldn’t be beat

Jul 4, 2020 Jack N Washington DC, District of Columbia

From the moment we arrived until our departure five days later, service was Fantastic! We ate delicious food, drank flavorful cocktails, enjoyed the poolside and the beach. Referrals for guided tours were of high quality. The room was a beautiful, very comfortable accommodation with a great view. And I cannot forget to mention the varied nightly… Read more
From the moment we arrived until our departure five days later, service was Fantastic! We ate delicious food, drank flavorful cocktails, enjoyed the poolside and the beach. Referrals for guided tours were of high quality. The room was a beautiful, very comfortable accommodation with a great view. And I cannot forget to mention the varied nightly entertainment. Read less
Image of the Tripadvisor rating playtime at playacar!

Jul 2, 2020 Sagiventurer

This was my second Palace Resort experience. My previous experience at Beach Palace in Cancun was delightful. First and foremost: location, location, location!!! The resort is literally a few steps to 5th Avenue (downtown district) out the lobby. It also neighbors the ferry dock with viewing access of the service to/from Cozumel. The open… Read more
This was my second Palace Resort experience. My previous experience at Beach Palace in Cancun was delightful. First and foremost: location, location, location!!! The resort is literally a few steps to 5th Avenue (downtown district) out the lobby. It also neighbors the ferry dock with viewing access of the service to/from Cozumel. The open air lobby is refreshing. The resort is large but not exhausting. The walking distance from the rooms to the amenities is reasonable. The property's spacious rooms with balcony and in room jacuzzi is a great Palace signature touch. The staff is friendly. I enjoyed the pool bar and huge jacuzzi. The poolside entertainment and music selection could be better. More contemporary music would help. The combination of the red algae and rocky beach provided no beach time. The red algae is rare and the rocks are in small patches. The cuisine was delicious with plenty of dining options. My favorite was hibachi. The food there was really good, better than most hibachi restaurants I've been to. The resort lacks kid activities (no kids pool, empty kids club), but the kids seemed to be satisfied with the main pool. Playacar Palace is an overall great option for your all inclusive Playa del Carmen vacation. Read less
Image of the Tripadvisor rating The Gem of Playa Del Carmen

Jun 4, 2020 Gary T Mansfield, United States

This was the perfect resort for us to reintroduce yourselves to the concept of "couples only vacationing" (i.e., our son went away to college). And as such, we attempted to take advantage of as many Diamond-level amenities as possible, including having our assigned concierge involved in the decision making process. Throughout our vacation… Read more
This was the perfect resort for us to reintroduce yourselves to the concept of "couples only vacationing" (i.e., our son went away to college). And as such, we attempted to take advantage of as many Diamond-level amenities as possible, including having our assigned concierge involved in the decision making process. Throughout our vacation experience, we were not disappointed in the least. We definitely recommend the Playacar Palace to "kick-back", have fun, make new friends, and relax ... in no particular order. Read less
Image of the Tripadvisor rating Playacar Palace

Jun 3, 2020 ABatch11735 Farmingdale, New York

Great hotel. Service by Gabby was excellent. Had a Beach Access room and since we were so close to the mall, did shopping at the mall for anything we needed. Water was crystal clear and the property was kept clean and pristine.
Image of the Tripadvisor rating Relaxing vacation

Jun 3, 2020 maryrecycles Greeley, Colorado

We loved the food, the spa, but most of all the staff at this resort. We spent most of our time at the pool and appreciate the variety of dining options. Our favorite was the Italian restaurant. We had so much fun!