Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Children's Pool
  • Bar
  • Spa
  • Volley Ball
  • Restaurant
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Room Service
  • Swimming Pool
  • Kids Club

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momonohana Restaurants, sleeping maximum 2 adults.

Honeymoon Suites are spacious with 1 king-size bed and seating area, sleeping maximum 2 adults.

Sand Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

  • Booking bonus: book by 31 Jan '20 and save up to 32% off the accommodation cost for travel between 7 Jan–23 Dec '20, minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 29 Feb '20 and save up to 15% off the accommodation cost for travel between 1 May-23 Dec '20 when staying 5 nights or more.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book a Resort View room and receive a complimentary upgrade to a partial Ocean View, or book a Partial Ocean View and receive a complimentary upgrade to an Ocean View. When staying between 4 Jan–31 Mar '20 and 4 Jan–31 Jul '21 for a minimum stay of 3 nights. Book by 31 Jan '20. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 29 Feb '20 and save up to 15% off the accommodation cost for travel between 1 May23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), MoMoNoHaNa (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1365)
  • Very good (144)
  • Average (33)
  • Poor (13)
  • Terrible (10)
Image of the Tripadvisor rating Really Nice Place!!

Jan 22, 2020 jas0nbartlett Calgary, Canada

We were very impressed with the hotel and the strong level of staff customer service!! Very nice rooms and excellent location, beach and ocean. Ocean bottom was great with no rocks. Asian restaurant was super good!! Was also nice to be close to shopping and the Ferry.
Image of the Tripadvisor rating Great time at Playacar Palace

Jan 20, 2020 trobec357 Mahtomedi, Minnesota

First time to Playacar Palace. Property was nice, but not a wow as we had hoped, from an appearance standpoint. The lobby was plain, the rooms were basic looking, but very clean. Where the facility was lacking the staff in many ways made up for it. Eder, pool concierge, was outstanding! He was so helpful and cheerful everyday. He took… Read more
First time to Playacar Palace. Property was nice, but not a wow as we had hoped, from an appearance standpoint. The lobby was plain, the rooms were basic looking, but very clean. Where the facility was lacking the staff in many ways made up for it. Eder, pool concierge, was outstanding! He was so helpful and cheerful everyday. He took really good care of us and our friends. Thank you!! The Palace concierge/planner team were good to work with. Paola, Tania and Elvita - between the three of them helped us get everything arranged. Tania did a great job of welcoming in my husbands celebration of his recent retirement. If you want a well made drink and lots of fun options, make sure you find Ezequiel. While we were there he was in the lobby bar for the week. He even got me to try fried grasshoppers! But ask him to make you a bumblebee as they are the best! A great shot to finish wrap up a day out in the sun! If your looking for good insight on the restaurants and what they offer and what to plan for - find Dionicio, he is a waiter that works breakfast and lunch. I had a holistic massage with Nidia, as my massage therapist, she was wonderful. She has a firm but soft touch, her hands just new what my body needed! The food at all the restaurants was excellent! Good selections, presentation was always fun to see. The desserts were great. Loved the 10 course special mayan dinner. Read less
Image of the Tripadvisor rating We had a wonderful 10 days at the Playacar.

Jan 19, 2020 AnnaB14035

The staff and the service we received was excellent. We especially liked the Bocelli Restaurant. We went there several times and loved the food and our service staff, Ricardo and Selena. The beds were very comfortable and our room had a nice view of the ocean.
Image of the Tripadvisor rating Holiday at Playacar Palace

Jan 17, 2020 Ackchew

We had the most wonderful experience at the Awe Spa today!! Sarah was my massage therapist and what a treat that was!! Next was Nidia and Dulce, they were attentive, funny and provided us with our pedicures and manicures making us feel completely relaxed and pampered!! We can’t wait to return!! Rhonda Jondreau Alberta, Canada 🇨🇦
Image of the Tripadvisor rating Mayan Delight!

Jan 16, 2020 golfvaca

At a recent stay at Playacar Palace, our group had dinner at the Lana Restaurant. Our Waiter Cesario was fantastic and each course was beautifully prepared and artfully arranged by chef Karla Duran. This small restaurant only serves 12-14 at each seating and is worth the trip!