Playacar Palace

Playacar, Mexico

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

201 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with satellite, WiFi access, telephone, clock radio, iPod docking station, coffee maker, mini-bar, spirits optic, safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners. Deluxe Rooms have resort views, balconies with 2 chairs and a table and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All rooms are non-smoking.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children.

Concierge Level Rooms with ocean view, pillow and aromatherapy menu, Apple TV, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, DVD/CD player, iPod dock, upgraded liquor brands in room dispenser, L'Occitane bath amenities, two 25-minute massages, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service from Bocelli and Momonohana Restaurants, sleeping maximum 2 adults.

Honeymoon Suites are spacious with 1 king-size bed and seating area, sleeping maximum 2 adults.

Sand Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

  • Booking bonus: kids aged 17 and under stay free between 4 Jan '19-23 Dec '20. Minimum 5 nights stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 30 Nov '19 and save up to 45% off the accommodation cost for travel between 4 Jan-23 Dec '20, minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking bonus: book by 30 Nov '19 and save up to 15% off the accommodation cost for travel between 11 Oct '19-3 Jan '20, minimum stays apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), MoMoNoHaNa (dinner only, Asian with Sushi bar and Tepanyaki), LAHNA (dinner, gourmet Yucatecan dishes. Reservations required). Cielo Bar and Lounge, Aqua Bar and Wet Bar (swim-up pool bar), Luna Lounge (serving Thai hors d'oeuvres 6:00pm-11:00pm).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkeling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1274)
  • Very good (135)
  • Average (28)
  • Poor (12)
  • Terrible (9)
Image of the Tripadvisor rating Girls Trip 2019

Nov 13, 2019 ElizabethSzentes Greenwood, Indiana

Our trip planning began with the wonderful Diamond Concierge, Paola Mavel Bautista Nuñez and continued when we arrived and during our stay. She had all of our dinner and spa treatments schedule and it made our trip very relaxing. Eder, the pool concierge had a prime spot for us at the pool or beach each day. He confirmed our dinner reservations;… Read more
Our trip planning began with the wonderful Diamond Concierge, Paola Mavel Bautista Nuñez and continued when we arrived and during our stay. She had all of our dinner and spa treatments schedule and it made our trip very relaxing. Eder, the pool concierge had a prime spot for us at the pool or beach each day. He confirmed our dinner reservations; all while training David, the new pool concierge for Cozumel Palace. As I have said before the addition of pool concierges has been wonderful and very member friendly. I LOVE IT! Spa services were top notch and here are ladies who went above and beyond: Margarita (massage & facial), Isidra Basto (facial) and Ruth (Refreshing facial and massage). All these ladies were very focused on making my treatments relaxing while being professional and very pleasant. Also, Adela led a wonderful stretch class along with energizing activities by and in the pool! Kudos to the following servers and restaurants: Cafe Del Mar: Breakfast waiter - Dionicio was funny and energetic plus by the end of the week he had memorized our drink order. Momo Teppanyaki Table: Carlos provided a great wine recommendation and Ivan was a fantastic and entertaining chef. Shabu Shabu @ Momo: We loved this new experience. I highly recommend this dining experience; great food. Miguel, our waiter was helpful and very friendly. Momo restaurant: Can you see the theme? Momos is great. Pablo and Ivan were fantastic waiters plus Ruben, the chef came to our table to discuss what we wanted for dinner. He didn't disappoint. All the food he prepared was amazing! It was great to chat with him about our dinner options. Bocceli: The lasagna is the BEST! Love this size of this resort (no need for a golf cart) and great to take the ferry to Cozumel and shopping in the village. The view is OUTSTANDING and the beach was great this trip. Read less
Image of the Tripadvisor rating Lahna restaurant at Playacar Palace

Nov 12, 2019 pjargilan South Mills, North Carolina

Pastor was our very attentative waiter. Jose,of Mayan decent, was the chef. He prepared 10 excellent courses. Here are a few. You have to walk outside to the side of the resort to enter the restaurant. It was raining when we went but so worth a little rain! If you stay at Playacar Palace you must eat at Lahna!
Image of the Tripadvisor rating Playacar Palace

Nov 12, 2019 Denise B

The most beautiful beach, lovely staff, gorgeous rooms. The resort is clean and smells wonderful. The winds off the ocean blow through the lobby and halls of this pristine location.My favorite place. Have been 4 times.
Image of the Tripadvisor rating Wonderful

Nov 11, 2019 Tracy I Sault Ste. Marie, Canada

We have stayed at this resort 5 times and each time gets better. The service is above and beyond any other place we have stayed. Josefina, Juan at the swim up bar, Mara, Ignacio to name a few we’re absolutely amazing. The standout for us is Silvia. She is a very kind lovely lady who took care of us every day by the pool. Tracy, Frank Marina and… Read more
We have stayed at this resort 5 times and each time gets better. The service is above and beyond any other place we have stayed. Josefina, Juan at the swim up bar, Mara, Ignacio to name a few we’re absolutely amazing. The standout for us is Silvia. She is a very kind lovely lady who took care of us every day by the pool. Tracy, Frank Marina and Dave say hello and because we love this place so much we are coming back in January. The Chefs dinner is a must if you stay here. The food is excellent at all restaurants. The rooms are beautiful and the the views are wonderful. Read less
Image of the Tripadvisor rating Amazing Family Vacation..First Time in Mexico

Nov 10, 2019 monalishas0128 Minneapolis, Minnesota

We went with our kids (3 yrs old and 7 months old) to have a relaxing vacation and it was beyond fabulous! Everything was just perfect. -Staffs were all very friendly and helpful throughout. Big shout out to Yesenia, Israel and Abner from Cafe Del Mar. Our daughter even wanted to bring Yesenia home along with us :) - Food and drinks were… Read more
We went with our kids (3 yrs old and 7 months old) to have a relaxing vacation and it was beyond fabulous! Everything was just perfect. -Staffs were all very friendly and helpful throughout. Big shout out to Yesenia, Israel and Abner from Cafe Del Mar. Our daughter even wanted to bring Yesenia home along with us :) - Food and drinks were amazing.. - Great nightly shows.. - Resort and the beach was very clean - Location is right on beach convenient for a ferry to Cozumel All in all it was a beautiful experience and would definitely recommend! Read less