Magdalena Grand Beach & Golf Resort

This hotel made us very welcome, we got the twin room we requested. Staff at reception could not have been more helpful, especially Judy the customer services manager, and Pamela who was on duty in the buffet and also the open air restaurant. We did not have any hot water for the first two days of our stay which was a little disappointing for a 4 star hotel, but on the third day it came on so problem sorted. The food was great....too much for me. I think it could do with an update, but it didn’t deter from us enjoying our holiday. Read less

I recently went to tobago for the first time ever visiting the beautiful country for my co workers wedding. I booked a deluxe double room ocean front room which was suppose to fit 4 individuals (but it does not, the beds are full size). The wedding party took up most of the "available" occupancy in the hotel. Ill explain why i put available in quotation marks in a second. Now keep in my i travel and stayed in many hotels all over the world, but this hotel has got to be one of the worst hotels ever. I dont even know where to begin, but ill start by saying the only nice thing about the hotel is the amazing view from the main pool overlooking the ocean and some of tobago. However that did not make up for the trouble i occured throughout my stay. Now keep in mind i came there with a large party (maybe 100 guest) in which i believe we all use the group code provided for us when booking the room so you would think the entire wedding party would of been on the same floor or close to each other but this poor hotel management team spreaded us out all over this large resort. My assigned room was at the far end of the resort, in which we damn near begged up until the last 2 days to move us closer, and was giving a response that there is nothing available, even with the multiple issues with the room. The hotel provided little golf carts to drive us to the rooms when needed, but was hardly available going and coming from the room. Next one of the man big problems i had with this resort is there was ABSOLUTELY no hot water thee entire stay, not to mention the water pressure out the shower and sink was extremely low. And when i complained about the situation, i was told there was a water man break on thursday (the day i arrived), there is no hot water anywhere in tobago, and its being fixed. But that wasnt the truth. They shut the water off overnight on friday claiming to fix the issue, however the water continue cold the entire stay. I was literally heating up hot water in a coffee pot in the hotel room to have hot water to wash with. And when i did suck it up and bathe in cold water i was literally showering under small drips of water out the shower head. I spoke with another hotel guest who was there over a week before i arrived and she didnt have hot water her entire stay there, and that Vinod, hotel manager was lying about it being because of a water break. I even ask locals if they had hot water run and they replied yes. I know this is late but i also then looked at old reviews online of the resort which also started resort has no hot water. So why sell these room and host this wedding without alerting us that you have a problem with hot water. I guess as long as you collected our money spent on the resort, it didnt mater. Complaining to the hotel manager Vinod was absolutely useless, he did nothing but say im sorry and offered one day refund from your stay, while i demanded for half off everynight i didnt have hot water. I definitely was not satisfied after all the issues i experienced. Another issue was when asked for a folded bed/cot because it was three single people who stayed in this room and the beds were full size beds, not big enough for 2 people, i was told it could not fit in the room and they dont have none available which was a lie. Besides the hotel not having hot water and bedding issue we i did notice that most of the entire resort was under construction, and renovations was being made. Why not close the hotel to renovate the entire place or one side of the resort, instead host a wedding party to deal with these poor accommodations and view the demolition of your resort. Pictures posted shower the issues we had as well as the fold bed provided to something who checked in after i did. I DO NOT RECOMMEND this hotel to my worst enemy and will NEVER do business with them again. Read less

On checking in, we really weren’t impressed by the service at the front desk. We expected the staff to be more welcoming. However, the bell hop really made up for that and the other front desk supervisor who we dealt with at check out was also far more cheerful. The view of the beach from the room is beautiful. The bathroom and the linen were clean- most important thing. The floor felt a tad sticky but the room felt clean otherwise. Unfortunately, we had a tonne of issues with lighting in the room as both of our lamps had to be changed and the main light in the room was not working. The sea blast caused the entire lighting fixture on the outside balcony to rust. Again, getting service at the front desk to get the lights fixed felt like a chore on our holiday but the engineer who came to the room was nice. We were advised that they are getting a new type of fixture that would be more resistant to the sea blast, so hopefully this shouldn’t be a problem for future visitors. There were issues with the hot water throughout the hotel because the water heater wasn’t working. Apparently, it hadn’t been working for a while but for their sake, I hope this issue is a passing cloud. The breakfast buffet was just okay. The omelettes and pancakes were great, but the Danish pastries and sweet breads were dry and hard. The selection of fruits was limited. Otherwise, the drinks at the hotel were good, especially the rum punch. The pool was nice. The spa was amazing and their prices are great. Overall, not a bad stay but it wouldn’t be our first choice for hotels in Tobago. Read less