No free breakfast and $300 on ubers
May 15, 2022 princess t London, United Kingdom
This was our second visit to this hotel - first being Feb 2020 , back then things were great ( apart from minor issues with the shuttle bus but nothing major to stop me confidentiality booking this hotel again ) but with covid times have changed.
We arrived and was greeted with a lovely / warm welcome. Reception inform me they no longer offer…
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This was our second visit to this hotel - first being Feb 2020 , back then things were great ( apart from minor issues with the shuttle bus but nothing major to stop me confidentiality booking this hotel again ) but with covid times have changed.
We arrived and was greeted with a lovely / warm welcome. Reception inform me they no longer offer free breakfast but it's available to buy near the bar / lounge area. Local supermarket opposite had closed down so the next morning I went to buy breakfast at the bar - muffins $3 each , apples $2 each etc etc , Ok if your wanting to just grab a snack but these will add up if staying longer than a few days. We later found a Walgreens down the road where we purchased essentials like bread etc. The little shop the hotel has next to reception is very expensive , one morning we had run out of bottled water so brought from there to see they buy a multi pack but sell individually to make more $$$.
The shuttle bus - where do I start with this !! The first two days we was unable to book a seat because it was full , so that was 4 trips there and back with Uber.
Other times we had the same problem , no seats available , one seat available , not available for a certain park = Uber , Uber and more ubers.
When we did manage to book a seat we was told in the morning to get to our spot at 6:20pm for pick up , we got there at 5:45pm and waited until just after 7pm , no bus arrived - so another Uber.
One morning we got picked up at 7:10am for volcano bay , arrive at universal to see it doesn't open until 10am.
In total over $300 was spent on ubers - unfair as the package I paid for included the cost of the shuttle bus service which I wasn't able to use due to no fault of my own. I wouldn't come to this hotel again purely for the stress / hassle / extra cost this caused.
Swimming pool area was very nice , never too busy and somewhere to relax after a busy day.
Children's games room which we used a few times.
We was room 319 and only one evening we was kept awake by loud noise but didn't bother us too much.
Icon park opposite was great , places to eat and lots to do - Orlando wheel , Madame Tussauds , sealife , British fish and chip shop , sugar factory etc.
5-10 minute when you walk left out of the hotel there's McDonald's , Walgreens etc.
Walking right you have pirates cove crazy golf course which my kids loved , TGI Fridays , another Walgreens although smaller and lots of restaurants.
Location is perfect but as a returning guest I remember how it was before and this time wasn't the same. It was so much stress / hassle I wouldn't ever return.
Also still waiting on my deposit that's not been returned , so keep an eye on your account to make sure you have it back.
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