Discover three amazing theme parks...
Take your holiday to the next level at Universal Orlando Resort. Immerse yourself in the next generation of blockbuster entertainment at Universal Studios Florida. Journey through legendary worlds of incredible heroes at Universal’s Islands of Adventure. Enjoy the thrills and relaxation of a tropical paradise like no other at Universal’s Volcano Bay water theme park. With three amazing theme parks, eight spectacular hotels offering a range of accommodations, and the dining and entertainment of Universal CityWalk, it’s days and nights of endless fun for every member of the family.
Book your holiday today and add those tickets on to secure the best rates in advance - the holiday will come around before you know it!
If you're visiting Universal Orlando Resort, don't forget you can get a Universal Orlando 3 Park Explorer Ticket2 for the price of a 2 Park Explorer Ticket1. Valid for admission up to and including 31 Dec 2024.
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Immerse yourself in the next generation of blockbuster entertainment at Universal Studios. Meet Illuminations’ mischievous Minions and join forces with the TRANSFORMERS Autobots as you unleash your imagination at Universal Studios Florida, where heart-pounding, cutting-edge attractions bring your favourite movies, television and more to life.
Step into a world where heroes, villains, myths and legens are brought to live as you journey thorugh Jurassic Park™, The Wizarding World of Harry Potter™, Skull Island: Reign of Kong™ and Marvel Superhero Island™.
At this tropical island water park, you'll find both action and relaxation. From the mighty Ktakatau™ Aqua Coaster to the Kopiko Wai Winding River™,there's fun for all ages.
Please note: Universal Volcano Bay is closed on select dates during the autumn and winter seasons. Guests should check here for updates.
Universal's CityWalk
Kick back after an action-packed day with a delicious meal or a drink at one of the many clubs and restaurants, it's an entertainment district like no other.
This is where it all comes together. The one place where the dining tastes of every member of the family and entertainment everyone can enjoy all intersect. It's everything you're looking for. And anything but ordinary. Universal CityWalk, The Epicentre of Awesome.
1Purchase and first use must be on or before 31/12/24. Additional Restrictions Apply.
2The Universal Orlando 3 Park Explorer Ticket entities one (1) guest admission to Universal Studios Florida, Universal's Islands of Adventure, Universal’s Volcano Bay Water Theme Park, and select live entertainment venues at Universal CityWalk (“CityWalk”) on all days during a fourteen (14) consecutive calendar day period which includes the first day any portion of the ticket is used. To receive the full fourteen (14) consecutive calendar days of admission, the ticket must be used by the first use date printed on the ticket. The ticket will expire in full on the expiration date printed on the ticket. Unused days shall be forfeited.
The above Admission Media is non-refundable, non-transferable, and must be used by the same person on all days. Valid only during normal operating hours. Parks, attractions, or entertainment may: close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort (“Universal”). The above Admission Media specifically excludes admission to separately ticketed events at any of the Universal theme parks or within any of the CityWalk venues. Some CityWalk venues require ages 21 or older for admission. Does not include admission to Universal Cinemark or Hollywood Drive-In Golf™.
Additional restrictions may apply and benefits are subject to change without notice. Unless otherwise stated, parking is not included and there are no discounts on food or merchandise. Valid Photo ID required.
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s22)
© 2022 MARVEL. Fear Factor TM & © 2022 Endemol Netherlands B.V. MEN IN BLACK and ALIEN ATTACK TM & ©
2022 Columbia Pictures Industries, Inc. Curious George ®, created by Margret and H.A. Rey, is copyrighted and
trademarked by Houghton Mifflin Harcourt Publishing Company and used under license. Licensed by Universal
Studios Licensing, Inc. Woody Woodpecker’s Nuthouse Coaster TM Walter Lantz. © 2022 Lyons Partnership, L.P. The Simpsons™ & © 20th Television. Minions and all related elements and indicia TM & © 2022 Universal Studios.
TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission.
© 2022 Hasbro. Jurassic Park and Jurassic World TM & © 2022 Universal Studios and Amblin Entertainment, Inc.
Dr. Seuss properties TM & © 2022 Dr. Seuss Enterprises, L.P. Rocky and Bullwinkle and Friends TM & © Ward
Productions, Inc. Popeye © 2022 King Features Syndicate, Inc. TM Hearst Holdings, Inc. TM & © Universal Studios
and Amblin. Hollywood Drive-In Golf and associated logos are trademarks of Adventure Golf Design & Development, Inc. Bubba Gump Shrimp Co. TM & © 2022 Par. Pic. Jimmy Buffett’s ® Margaritaville ® Jimmy Buffett. The Cowfish and all related logos TM The Cowfish Sushi Burger Bar, LLC. Pat O’Brien’s, Hurricane Glass logo, Have Fun and Iron Grill Design ® Pat O’Brien’s Bar, Inc. © 2022 Pat O’Brien’s Bar, Inc. ©2022 Voodoo Doughnut, LLC. TM & © 2022 NBCUniversal Media, LLC. © 2022 Universal Studios. ©2022 Cinemark USA, Inc. Century Theatres, CinéArts, Rave, Tinseltown, and XD are Cinemark brands. “Cinemark” is a registered service
mark of Cinemark USA, Inc. Hard Rock Hotel, Hard Rock Cafe, Hard Rock Live ® Hard Rock Cafe International (USA), Inc. Aventura Hotel TM & © 2022 UCF Hotel Venture IV. Cabana Bay Beach Resort TM & © 2022 UCF Hotel Venture II. Portofino Bay Hotel and Royal Pacific Resort TM & © 2022 UCF Hotel Venture. Sapphire Falls Resort TM & © 2022 UCF Hotel Venture III. © 2022 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.
2The 2022 Universal Orlando 3 Park Explorer Ticket entities one (1) guest admission to Universal Studios Florida, Universal's Islands of Adventure, Universal’s Volcano Bay Water Theme Park, and select live entertainment venues at Universal CityWalk (“CityWalk”) on all days during a fourteen (14) consecutive calendar day period which includes the first day any portion of the ticket is used. To receive the full fourteen (14) consecutive calendar days of admission, the ticket must be used by the first use date printed on the ticket. The ticket will expire in full on the expiration date printed on the ticket. Unused days shall be forfeited.
The above Admission Media is non-refundable, non-transferable, and must be used by the same person on all days. Valid only during normal operating hours. Parks, attractions, or entertainment may: close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort (“Universal”). The above Admission Media specifically excludes admission to separately ticketed events at any of the Universal theme parks or within any of the CityWalk venues. Some CityWalk venues require ages 21 or older for admission. Does not include admission to Universal Cinemark or Hollywood Drive-In Golf™.
Additional restrictions may apply and benefits are subject to change without notice. Unless otherwise stated, parking is not included and there are no discounts on food or merchandise. Valid Photo ID required.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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