Not a five star hotel, bad service.
Mar 20, 2020 trinelisej2015 Oslo, Norway
Booked 9 nights, Fairmont Signature room with breakfast for two trough The ALL Accor app and as an Accor ALL member.
Don’t know where to begin, broken aircon freezing 17 degrees in our room, repairs Several times, in and out with different people, problems with the electricity in our room, strong sewage odor in our room, the safe broke down…
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Booked 9 nights, Fairmont Signature room with breakfast for two trough The ALL Accor app and as an Accor ALL member.
Don’t know where to begin, broken aircon freezing 17 degrees in our room, repairs Several times, in and out with different people, problems with the electricity in our room, strong sewage odor in our room, the safe broke down twice. All reported several times. Was offered to change room first time I reported the first problem, but they said they would fix the aircon and I was happy to stay if that was fixed. The room was very nice after all. Beautiful view and a huge terrace!
Well when I totally had it with all problems and the strong sewage odor topped it all off, I finally asked for a new room. Well, now I was told I had been offered a new room and already declined upon the offer. Sorry the hotel is now full. I actually gave up this hotel right then, service is something you should take pride in. A room should have normal temperature approx 20 degrees, not freezing, we should have light in our room, no strong sewage odor and if a safety box is offered, it should be able to open and lock.
Important to mention that our room attendants did an outstanding job with keeping our room nice and clean. Thank you so much Dayan and Farman. This complaint is to the management that obviously is not putting pride in running this hotel with a five star service. I can go on, not enough clean glasses or plates at breakfast, we where lucky to get coffee before we had finished breakfast, pool bar staff not attending, empty cups flying around in the pool area, ordered pizza for lunch at the table in the pool restaurant. Got it in a pizza delivery box. Well if I wanted having pizza in a takeaway box I would not have sat down at a table ordering wine at the same time. Dirty towels lying around at the floor in the women’s toilets, toilet paper on the floor. Come an...
And one more thing: still awaiting your reply on my question at front desk, by phone and the email I sent regarding my earlier checkout cause of covid-19 and situation with closing boarders in our country. Yes, you probably guessed the issue. I had prepaid our stay... Not a word from the hotel back yet and now 5 days since I checked out.
Will I return, yes to Ajman I will return, but not likely to this hotel.
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