Burj Al Arab Jumeirah

Part 1. Introduction. My name is Dinmukhamed Kuziev. For more than 10 years, every year (except 2019) I fly to Dubai on vacation and always stay in the Madinat hotels. I have stayed in all Madinat hotels. In 2021, I decided to stay at the burj al arab hotel for the second time (the first time I stayed at the burj al arab was in 2015). Many friends told me that after covid-19 the service in Madinat hotels became terrible, but I have never stayed in any other Dubai hotels for 12 years, so I did not listen to anyone and went to burj al arab between March 30 and April 8 ... Part 2. Living in Burj. P.S. I am writing this review from the first day of my stay, as I want to outline every day of my vacation and at the end to sum up the results of my stay at the Burj al arab hotel, where the cost of living the ranges from 1800$ to 3000$ per night. 1. 30.03.2021.: We (me, my wife and daughter) came to Dubai around 13.00, at 14.20 we already arrived at burj, at the reception we were asked to wait a little, since according to the standard check-in is at 15.00, in connection with which we were asked to wait in a restaurant after eating free dinner. I didn't argue, because I understand everything perfectly, but I already planned that at 15.00 my family and I would check in, and by 16.00 we could go to the beach and swim. We waited at the restaurant for almost 2.5 hours! Several times we went to the reception, where they asked to wait a little longer, but at the same time none of the employees could say exactly how long to wait! We were offered to check into another room, wait there, and then move to our main room, but I did not want to move from one room to another. At the same time, the day before arrival, the guest service wrote me an e-mail, in response to which my wife additionally informed that we would be at the hotel at 14.00. As a result, they made an upgrade to us, gave us a room on the floor above, but the check-in time was about 17.00. My family and I did not have time to go to the beach and pool. I have a question: why no one at reception can clearly say how long it takes to clean the room? Is there really no timing? 2. 31.03.2021: we went to swim at the executive pool. I want to say that the service was terrible. I ordered coconut juice for my daughter 4 times (11.30,12.00,12.30,13.00) and in the end they still didn't bring it to me (served by a girl). After bathing, when I came to the room, I could not understand whether cleaning was carried out there or not, since everything seemed to be cleaned, but at the same time house keeping for some reason did not turn on the air conditioner to refresh the room and also did not put new masks (only boxes remained from old masks). The concierge on our floor is gone for the second day. Let's see further ... 3. 1.04.2021: I went to the executive pool at 9.40 in the morning. waited for the buggy at the reception for 15 minutes! At the same time, I was not waiting alone, but next to me was a family who waited even longer! I have a question for the hotel: why can't you always have one buggy at the entrance? There is no concierge on the floor .... even if it was removed for the duration of covid-19, then why not contact the concierge through the whats app? 4. 5.04.2021: ordered a parcel with delivery, indicated the hotel, room number and my last name. The deliveryman brought the parcel at 13.30 to the hotel and left it at the concierge near the lobby of the burj hotel. at 18.00 I asked to bring this parcel to my room. We searched for the parcel for almost 1.5 hours. at first concierge said that there was no parcel, then when I clarified in detail the time of delivery of the parcel from the delivery man, concierge said that they had found it. although the delivery man wrote my room number and surname right on the package. 5. 8.04.2021: I'm leaving today. I called the reception, asked to send someone to help with the suitcases, waited 10-15 minutes, called the second time and asked again. the concierge had already called and said that a car was waiting for me below, so I asked for the third time to send me someone to help me with my luggage BONUS: all 12 days the top of my room was undergoing renovation, and the sound of the drill was heard as if it was being drilled in the next room. the sound lasted 20-30 minutes every day for all 11 days. Part. 3 Conclusion: I would like to say that it is a pity that this year the service in Madinat, and in particular Burj al arab, disappointed me very much. I decided that I would start traveling to other countries and watch, as I realized that after the coronavirus infection, Madinat hotels need time (several years) to restore the level of service and comfort that they provided to their guests ... Best regards, Kuziyev Dinmukhamed Din.bent@mail.ru Read less

First impression:Day called for hotel board line to reserve a table shockingly the lady hanged up the call while I was talking,called again was promised u will get an call back from manger which I didn’t got so I had to call again,called three times just to make an reservation! Secondly felt welcomed when arrive to hotel from lobby Me and friends went for evening tea in lobby lounge . Staff was polite yet no attention with guests ... Again shockingly coffee served before the meals. I felt like I’m not at all in burj al Arab ,there were no vibes at all . Unbelievable found flies on table pictures attached I do have videos too ! Read less

I was wondering what makes a hotel 7 stars.....now I know....it is perfection. Everything is perfection. From the moment you walk in and are greeted by several people waiting for you to the moment you check out, everything is considered and implemented perfectly. The room takes your breath away. We had a King room, and it was two stories with an abundance of space and a floor to ceiling breathtaking coastal views on both stories. The bed was exceptionally comfortable, the bathroom was very large with a hug jetted tub and large shower with multiple jets and the room offers all the electronics and gadgets you would ever think of. The staff consider everything for you - a porter showed up to get our bags when we checked out before we even called. The staff at the Skyview bar were so friendly and eager to please. Even though some of the restaurants and stores were closed due to COVID, you never once felt like you were missing anything. Actually, it was quite nice to feel like you have the place to yourself. It was quiet and peaceful. I was originally hesitant because of some of the recent reviews, but our stay exceeded all of my expectations and I would encourage anyone to go!!! Read less