We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.
As Dubai addresses go, you can’t get better – with neighbours including the sands of Jumeirah Beach and the yachts of swanky Dubai Marina, Habtoor Grand Resort, Autograph Collection rubs shoulders with attractions like Sky Dive Dubai, The Walk, and Souk Madinat. Habtoor Grand Resort, Autograph Collection is packed to its sky scraping rafters with luxurious features being its Elixir Spa, infinity pool, children’s water slide pool; and its huge swimming lagoon, set to a backdrop of tropical greenery and iconic Dubai high-rises. The 13 bars and restaurants are just as show-stopping – crossing the globe with a poolside Italian, South African steakhouse, Cuban bar, and countless other international dining experiences, until you reach The Underground Pub – which transports you straight to London with its pool table, big-screen TVs, and British menu.
Amenities
Bar
Spa
Swimming Pool
Families
Kids Club
Children's Pool
Babysitting service
Night Club
Room Service
Safety Deposit Box
Fitness Centre/Gym
Surfing
Where is it
Located on Jumeirah Beach. Close to visitor attractions including the Mall of the Emirates and Dubai Marina Mall and walking distance to the JBR shopping and dinning strip. Transfer time from Dubai International Airport: 30 minutes.
Hotel information
446 elegant rooms and suites. All with 42" flat-screen TV, telephone, tea/coffee-making facilities, writing desk, mini-bar*, complimentary bottled water, safe and hairdryer. Resort Rooms with 1 king-size bed or twin beds, sleeping 2 adults or 2 adults and 1 child.
All Inclusive option: includes one set menu consisting of starter, main course and dessert in the below outlets. Range of alcoholic beverages are served from 12:00pm-11:00pm.
Al Dhiyafa Grand Kitchen
Al Basha
Luciano's
Al Manara
Polo Bar
Pool Bar
Please note: à la carte restaurants require advanced reservations and are subject to availability. On the day of check-out, the All Inclusive package is valid until 12:00pm only.
Half Board option: includes buffet breakfast and dinner in Al Dhiyafah (buffet) or set menu for dinner in Luciano’s Italian, Al Basha Lebenese or The Grand Grill South African. Half Board inclusions are not available for Christmas Day lunch and Christmas Eve dinner.
Full Board option: includes buffet breakfast, lunch and dinner in Al Dhiyafa or a set menu in Al Basha and Luciano’s.
Beverage package: includes a range of house brand alcoholic drinks and soft/hot drinks, served between 12:00pm–11:00pm in the below outlets.
Al Dhiyafa Grand Kitchen
Al Basha
Luciano's
Al Manara
Polo Bar
Pool Bar
Tower Rooms with partial ocean views and 1 king-size bed, or twin beds, sleeping 2 adults or 2 adults and 1 child.
Tower Oceanfront rooms with 1 king-size bed, or twin beds, sleeping 2 adults or 2 adults and 1 child.
Tower Family rooms with living/sitting area and partial ocean views, with 1 king-size bed or twin beds, sleeping 3 adults or 2 adults and 1 child.
Club rooms are situated on the higher floors, with partial ocean views and include Club Lounge access. Rooms have 1 king-size bed or twin beds, sleeping 2 adults or 2 adults and 1 child.
Club Oceanfront rooms are as above but enjoy oceanfront views, sleeping 2 adults or 2 adults and 1 child.
Tower Suites with 1 king-size bed or twin beds, sleeping 2 adults or 2 adults and 1 child.
Al Dhiyafa Grand Kitchen (International; breakfast, lunch and dinner), Al Basha (Middle Eastern; lunch and dinner), Luciano's (Italian; lunch and dinner), The Grand Grill - Steakhouse Dubai (lunch and dinner), Andreea's International Fusion Cuisine (lunch and dinner), Polo Bar (International), Salamar (South American; dinner only), Al Manara Beach Bar (International), The Underground Pub (English: lunch and dinner), Pool Bar (breakfast, lunch and dinner), Horizon Lounge - Pool Deck Bar (International; breakfast, lunch and dinner), White Lounge (International; dinner only). Acacia Lounge Coffee House. XL Dubai Night Club. 3 pools including kids' pool. Whirlpool. Spa*. Fitness centre. Water sports including sailing*, surfing* and water-skiing*. Volleyball. Tennis. Kids Club. Complimentary WiFi throughout the resort. Complimentary shuttle to Mall of the Emirates. Laundry service*. Babysitting*. 24-hour room service*.
* Denotes local charge.
Based on 5478 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3282)
Very good (1229)
Average (470)
Poor (251)
Terrible (246)
Great place amazing service
Jan 24, 2021307noraa
A memorable place . Large and spacious grounds with attentive staff . Thankyou Aktar, Jeffrey, (pool side). Great management team and guest relations (Thankyou Karolina and Mohammad )
Location : is on the beach , with spacious facilities such as kids club with a shaded park , tennis courts , spa , cabanas by the beach , various warm pools to…
Read more
A memorable place . Large and spacious grounds with attentive staff . Thankyou Aktar, Jeffrey, (pool side). Great management team and guest relations (Thankyou Karolina and Mohammad )
Location : is on the beach , with spacious facilities such as kids club with a shaded park , tennis courts , spa , cabanas by the beach , various warm pools to name a few. Also has ample restaurants onsite must try the Japanese and theItalian Lucianos on site which is Great for kids and families.
Very clean and spacious hotel we had a great time here with the children . Our friends also visited us and really enjoyed they’re time here .
Look forward to visiting again soon.
Read less
NY holiday
Jan 23, 2021BakerSouthWalesSouth Wales
Little review of our experience
Reception staff (Maria) very helpful.
Lots of sanitation stations throughout property, your temperature is taken when you enter Reception, masks must be worn when walking around hotel and grounds.
Club Room 15th floor, nice decor, little dated, beautiful view of beach and pool area, very small balcony, no…
Read more
Little review of our experience
Reception staff (Maria) very helpful.
Lots of sanitation stations throughout property, your temperature is taken when you enter Reception, masks must be worn when walking around hotel and grounds.
Club Room 15th floor, nice decor, little dated, beautiful view of beach and pool area, very small balcony, no chairs or table to sit out.
We were early checking in, was allowed to use Club Lounge for refreshments, were given our keys sooner than we were supposed to, so good news there.
Nice shower room.
Very comfortable bed.
Lots of wardrobe space.
We found food not up to standard, long queues, cold food, very shirt staffed, which resulted in us not going down to buffet restaurant.
Club Lounge breakfast was dismal, tiny portions, cold, queues, 1 person serving.
Beautiful views from Terrace.
Set Menu in Steak Restaurant was really nice, good atmosphere, good service,
Italian Restaurant not good,
Japanese Restaurant was really good, but was not part of hotel, had to pay separately.
White Lounge was beautiful, but no 1 using it.
Underground Pub we found smokey, scruffy, dirty tables, noisy.
Pool bar was OK, nice service.
Sunbeds very bad, thin broken mattress, too close together,
Towels Frayed and had holes.
Beach was OK, beds spaced out nicely,
Beach bar ok, nice service.
Very loud Beach club next door Zero Gravity.
Andreas Beach Club, was really good, could dine there as part of HB package,food really good, lots of choice on set menu, , staff we found to be really friendly and great service. Would recommend for atmosphere and comfort
Had a problem with NY Gala, which Mr Phillipee dealt with the following day, so many thanks to him.
House keeping were good, very polite and helpful
To sum up:::
The Hotel was in need of a major makeover, its lost its charm over the years, which is a shame as excellent location, that didn't spoil our holiday, as we found people friendly and most staff were happy and wanted to help if they could.
Would return if it was renovated to a true 5 star.
We had an excellent price for our stay, which we felt was reflected in the hotel.
Hope this helps
Read less
Very helpful stadf
Jan 21, 2021pgramoliClaye Souilly, France
I arrived very late due to delay in flight (3:15 a.m.) and was pleased to find helpful staff quickly taking me to my room!
Great staff throughout my stay.
I also was upgraded free of charge to be near family members who had arrived before I did.
Service was great
Jan 20, 2021Diego-La-RoccaDublin, Ireland
We arrived on the 31st of December at 10pm after a long trip.
Marco at the reception went the extra mile for us. Being a Bonvoy member he offered us an upgrade. The upgraded room was good but close to the pool and therefore the music. We wouldn’t have been able to sleep.
Marco listened to our concerns and did all he could to find another room for…
Read more
We arrived on the 31st of December at 10pm after a long trip.
Marco at the reception went the extra mile for us. Being a Bonvoy member he offered us an upgrade. The upgraded room was good but close to the pool and therefore the music. We wouldn’t have been able to sleep.
Marco listened to our concerns and did all he could to find another room for us, this time in the Tower. We were able to see the fireworks from our room too.
The hotel is good with pools, a big beach and many facilities. All staff members are very careful and willing to take care of customers.
There are various restaurants and we could pick a bed and breakfast deal which was very convenient.
Dubai is very safe and everyone wears a mask and same goes for the hotel staff. Everything was cleaned and rules and all precautions were taken by the hotel whilst keeping the stay very enjoyable.
Read less
very busy and large hotel resort
Jan 20, 20211712RRLondon, United Kingdom
ok, so we prolonged our stay in dubai and checked into the Habtoor Grand Ressort.
the reception staff was very helpful to find 2 rooms att the same floor, but annoying as a goldmemeber to get a room without a balcony and you can't open a window.
no espresso machine in the room, we had also to ask for towels, slippers, shower gel, soaps and so on.…
Read more
ok, so we prolonged our stay in dubai and checked into the Habtoor Grand Ressort.
the reception staff was very helpful to find 2 rooms att the same floor, but annoying as a goldmemeber to get a room without a balcony and you can't open a window.
no espresso machine in the room, we had also to ask for towels, slippers, shower gel, soaps and so on. rooms are sometimes till 3pm not cleaned, don't ask me why.
the sink in the bathroom as well as the toilet itself are so slow that for a tall person like. myself it was hard to use them.
room service itself is efficient as the concierge desk is.
annoying when you go to the pool area you will be immediately targeted by one of the salespeople of the luxury life style club to sell their overpriced sharing program.
Very busy hotel even now. staff is not controlling the mask wearing enough.
the breakfast room is a disaster, very tight with narrow ways to go through, real distancing doesn't work at all here.
kids attraction like the slide is opened.
a real fantastic thing is that the have a meddoctor facility in-house where you can get your par test for 200 Dirham and the result and certificate 24h later!
its definitely not a 5 star,
Read less
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Great place amazing service
