Jumeirah Dar Al Masyaf

This was the sixth time we have holidayed at Dar Al Masyaf and once again we had a near perfect experience .Facilities,cleanliness & service all at the top of their game. We stay in an Arabian Summer House and there the ‘butlers’ were terrific - special mention to Nabina whose smile and speed of service was exceptional . Similarly on the beach ,Nasool looked after us and he was brilliant all week - it was lovely to see familiar faces like Rasool,Moses & Lucky . Makes the ‘welcome back ‘ message feel more real. Would (and have ) recommend Dar Al Masyaf to anyone with a family -just the perfect destination . Read less

While I agree this has 5* facilities and the front of house staff from porters, concierge, beach and restaurants go above and beyond. I feel very let down on this last trip to DAM and will most likely be my last. I travel frequently to Dubai and try to stay loyal to the Jumeirah chain but I feel they are now lagging behind other hotels in the region. Let's face it this is not a cheap hotel even by Dubai standards and as such the service should be the best in the area but it's not. A few examples. I booked directly with DAM and asked for a few things to make sure our holiday was a success with baby twins at 10 months of age. I advised the hotel at the time of booking that we require two baby cots, it was our anniversary during our stay and also requested that we have a villa closer to the beach due to not being able to use the Arba or buggies with our double stroller. To double check they received this (I never received my requests confirmation) I emailed the hotel directly and was advised that all had been noted. What did we receive. 1 baby cot in the room, a villa at the back of the resort a(we could not get any further to the back) and no acknowledgement of our anniversary. This is shocking for a Dubai 5* hotel. Now I understand that villas are subject to availability but when speaking with other couples in the resort they advised that their summer houses were half empty and this was also very evident from the private pools, we had to walk to ours because it was not close by. If anyone is planning on staying in DAM with a stroller, especially a double. You have to be very tactical to how you get around the resort. We was very close to the Souk but to get there meant we had to climb up and down various flights of steep steps so had to walk around about 15 mins to nip to the shop. It was actually amusing asking staff how we can get to various places in the hotel without steps and they generally did not know. The biggest disappointment for me was the baby high chairs. When we arrived we requested 2 for our room to feed the twins. I'll just let you look at the photo and no explanation needed really. That is not the service you expect at the DAM. Secondly the cleaner high chair was broken. The middle section to stop the baby from falling through the gap was broken. It was an accident waiting to happen. When we showed the concierge they replaced it within 12 hours again not great. The hotel has staff sweeping sand off the beach, polishing bridges and cleaning your sunglasses but the things that matter (to me anyway) was seriously lacking. I have been a member of the Sirrius loyalty program now for a few years now but think this may have been my last stay with the Jumeirah group. Read less