Wonderful family holiday
Jul 21, 2019 Suzie F Stonehaven, United Kingdom
Arrived early in the morning, following an overnight flight from the UK (airport transfer kindly provided by the hotel). Did not expect room to be available that early in the morning, but luckily we were offered the choice of two rooms (high floor on construction side or lower floor, with balcony, on Wild Wadi side). We looked at both and…
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Arrived early in the morning, following an overnight flight from the UK (airport transfer kindly provided by the hotel). Did not expect room to be available that early in the morning, but luckily we were offered the choice of two rooms (high floor on construction side or lower floor, with balcony, on Wild Wadi side). We looked at both and accepted lower floor room, which we were glad we did as it was a great location and very well appointed, plus the balcony was enjoyed by us all. Ariel our room attendant was absolutely lovely and everything was kept immaculately clean and tidy. We looked forward to returning to our room each day to see what towel creatures he had created....his crocodile (with opening mouth) was a masterpiece and he left us little gifts every evening, ranging from dates, nail,buffers, fans, phone case holding rings, etc (a lovely touch). We booked Club Room package, with Half Board, and I would highly recommend this as the dining options are very varied and extensive, across the Jumeirah hotels, plus use of the Club Lounges at the hotel (with drinks and snacks etc) are extremely handy and we used them almost daily. Sreedhar and his team (level 24) were just exceptional and took such good care of us....we cannot thank him enough. What a lovely man. The Club Room package also allowed us use of the Executive Pool (which is easily reached by golf buggy) and we used this every day. Again, Earl and his team were kind and attentive and looked after us very well on a daily basis.....much appreciated. Attended Wild Wadi (free entry for hotel guests). Seems a little run down in appearance so would not rush back but it's a handy and close addition. Breakfast at Kitchen Connections was always great. We never left it too late to head down in the morning as it could get rather busy after 10am. Staff all attentive and hard working in there. Would have liked Beachcombers to be open daily as it was a nice alternative breakfast option. Never tried D&A for food...there seemed far better dining options along at Souk Madinat area which again was easily reached by golf buggy (plus the water abras there are another great way to get around). Would highly recommend Italian Trattoria, Mexican, Noodle House and American Smokehouse - huge platefuls of delicious food. Found Souk itself expensive! La Perilla on floor 25 was lovely (supplement to pay). Scape at Burj Al Arab was a little disappointing and not cheap (again supplement to pay) so would not return there......menu choices very limited, but glad we saw inside the Burj. Lack of evening entertainment was a disappointment - no music, nothing. Think this needs to be addressed. Not much for teens to do either, so perhaps a Teen Club area should be looked at also. Construction work/noise caused us little or no impact at all....only heard it about 3 times during our 2 week stay. Overall we had an amazing family holiday, with nothing major to complain about at all. All staff at JBH we encountered were polite and happy to help.
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