Dubai Beach, Dubai Beaches and beyond
292 rooms and suites. All rooms with Westin's exclusive Heavenly beds, most with balcony/terrace, air-conditioning, satellite TV, WiFi access, telephone, mini-bar*, iron and board, bathrobes and hairdryer. Deluxe Land View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age).
Half board dine around: includes breakfast, with a choice of lunch or dinner per day. Guests may choose from the a la carte menu, one starter, one main course and one dessert. Dishes with a supplement charge are highlighted on the menu. Mini bar, in-room dining, Atrium and Latitude are not included in the half-board dine around, and will be charged to the guest room upon consumption. Participating restaurants: Mina's Kitchen, El Sur, BABA, Sui Mui, Bussola 'fine dining', Bussola pizzeria, Fish, Latest Recipe, Barasti, Bounty Beets, Horizon, pool bars. (Bussola Mare is not included).
Deluxe Sea View Rooms offer views of the Arabian Gulf, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age).
Executive Land View Rooms have city views with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age).
Executive Sea View Rooms have sea views with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age).
Executive Suites have sea views and are larger with open-plan living room, dining table, private bedroom and bathroom with dual vanities. Suites with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age).
When booking an Executive Room or Suite customers are entitled to the below benefits;
Please note: children are not allowed in the Club Lounge after 6:00pm.
Please note: 3rd adult occupancy is on request only. When 3 adults share a room 2 of the adults will be expected to share a queen-size bed.
Interconnecting rooms available with all room types, Club Superior Rooms interconnect with Club Sea View Rooms.
Interconnecting rooms available with all room types, Deluxe Suites interconnect with Executive Sea View Rooms.
Rating summary
Excellent service from Xavier
May 22, 2022 jamilaa771
Excellent service from xavier
May 22, 2022 Olena777777
Excellent service as always, repeat visitors
May 22, 2022 Lester W Dubai, United Arab Emirates
Another awesome pool day
May 22, 2022 185dannyi
Best family friendly hotel in Dubai by a country mile
May 22, 2022 natashah635
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
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Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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