Dubai Beach, Dubai Beaches and beyond
319 rooms and suites. All with views of the Dubai Skyline, Palm Jumeirah or partial sea views, air-conditioning, balcony, satellite TV, telephone, high-speed Internet access, mini-bar*, tea/coffee maker, safe, hairdryer, bathrobes, slippers, iron and board. Deluxe Skyline Sea View Rooms showcase stunning views across the Arabian Gulf and world famous Dubai skyline from the private balcony, with 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Half Boardincludes: breakfastk and lunch or dinner in the main dining restaurant Mezzerie. Guests who choose to dine in any other outlet will be credited with an allowance which will be confirmed upon check in.
Full Board option: includes breakfast, lunch and dinner in the main dining restaurant Mezzerie. Guests who choose to dine in any other outlet will be credited with an allowance which will be confirmed upon check in.
Deluxe Palm Sea View Rooms with views of the palm and either 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Pearl Club Sea View Rooms with access to The Pearl Club Lounge and either 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Deluxe Suites with master en-suite bedroom with 1 king-size bed and separate living room, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Pearl Club Suites with access to The Pearl Club Lounge, which includes complimentary Continental breakfast, a selection of refreshments throughout the day, afternoon tea and drinks in the evening. With a master en-suite bedroom with 1 king-size bed and separate living room, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Waldorf Astoria Suites with access to The Pearl Club Lounge, have a master en-suite bedroom with 1 king-size bed and separate living room, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Royal Suites have a lavish living space with a lounge and dining room, 2 exquisite bedrooms opening to a generous balcony with breathtaking views of the Palm Jumeirah or Dubai Skyline, 1 bedroom with 1 king-size bed, 2 bedrooms with 2 queen-size beds, sleeping maximum 4 adults and 2 children (aged 0–11.99 years).
Rating summary
Perfect family Easter holiday
Apr 14, 2021 JulesVerne72 Danderyd, Sweden
Value for money
Apr 14, 2021 abdullam0hammad Dubai, United Arab Emirates
Family Holiday
Apr 12, 2021 aniag20212021 Frankfurt, Germany
Very crowded, low security
Apr 12, 2021 Zerockg Er Rabie, Lebanon
Food service
Apr 11, 2021 lardenk Hanoi, Vietnam
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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