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A pristine white pearl located on one of the most iconic locations in Dubai, Waldorf Astoria Dubai Palm Jumeirah offers its own unique blend of elegant luxury, unforgettable experiences and unparalleled service. A range of world-class facilities include two temperature controlled swimming pools, a private stretch of pristine white beach with an abundance of water sports activities for the whole family, Coco's Kids' Club and the Waldorf Astoria Spa. There are also plenty of shaded spots and private cabana’s in which to simply relax, enjoying culinary delights from the bar and restaurant. Guest rooms are also sublime, featuring magnificent views of the Arabian Gulf and beyond that, the glittering skyline of Dubai. Upgrade to a Pearl Club Room and you’ll enjoy exclusive access to The Pearl Club, a private oasis in which to enjoy breakfast plus drinks (non-alcoholic throughout the day), coffee and tea throughout the day; afternoon tea, a selection of hot and cold canapés and cocktails (selected alcoholic beverages) served in the evening. The Waldorf Astoria Spa is second to non, a tempting menu combines traditional philosophies with contemporary techniques, ensuring bliss every step of the way! Dining options are 5-star – Social by world-renowned Michelin Chef, Heinz Beck, brings a novel approach of authentic Italian dining to Dubai. It’s a must-visit along with LAO, serving Vietnamese cuisine in an innovative manner. Treat yourself to a classic Waldorf Astoria Afternoon Tea at Peacock Alley, named after the famous tea lounge in New York City and for live entertainment and cocktails, the Serafina Bar is the place in Dubai to see and be seen!
Amenities
Bar
Spa
Swimming Pool
Kids Club
Babysitting service
Room Service
Safety Deposit Box
Fitness Centre/Gym
Laundry Service
Internet Access
Beachfront location
Tennis
Where is it
Located on the East Crescent with views overlooking Dubai’s iconic Palm Jumeirah island and Dubai. Transfer time from Dubai International Airport: 45 minutes.
Hotel information
319 rooms and suites. All with views of the Dubai Skyline, Palm Jumeirah or partial sea views, air-conditioning, balcony, satellite TV, telephone, high-speed Internet access, mini-bar*, tea/coffee maker, safe, hairdryer, bathrobes, slippers, iron and board. Deluxe Skyline Sea View Rooms showcase stunning views across the Arabian Gulf and world famous Dubai skyline from the private balcony, with 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Half Boardincludes: breakfastk and lunch or dinner in the main dining restaurant Mezzerie. Guests who choose to dine in any other outlet will be credited with an allowance which will be confirmed upon check in.
Full Board option: includes breakfast, lunch and dinner in the main dining restaurant Mezzerie. Guests who choose to dine in any other outlet will be credited with an allowance which will be confirmed upon check in.
Deluxe Palm Sea View Rooms with views of the palm and either 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Pearl Club Sea View Rooms with access to The Pearl Club Lounge and either 1 king-size bed or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Deluxe Suites with master en-suite bedroom with 1 king-size bed and separate living room, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Pearl Club Suites with access to The Pearl Club Lounge, which includes complimentary Continental breakfast, a selection of refreshments throughout the day, afternoon tea and drinks in the evening. With a master en-suite bedroom with 1 king-size bed and separate living room, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Waldorf Astoria Suites with access to The Pearl Club Lounge, have a master en-suite bedroom with 1 king-size bed and separate living room, sleeping maximum 3 adults or 2 adults and 2 children (aged 0–11.99 years).
Royal Suites have a lavish living space with a lounge and dining room, 2 exquisite bedrooms opening to a generous balcony with breathtaking views of the Palm Jumeirah or Dubai Skyline, 1 bedroom with 1 king-size bed, 2 bedrooms with 2 queen-size beds, sleeping maximum 4 adults and 2 children (aged 0–11.99 years).
Mezzerie (main dining restaurant offering international buffet), Social by Heinz Beck (authentic Italian cuisine), LAO (Vietnamese cuisine), Palm Avenue (poolside restaurant and bar), Peacock Alley (tea lounge). Serafina Bar. Private beach. 2 swimming pools, 1 toddler pool (shaded). Waldorf Astoria Spa*. Fitness centre. Water sports*, including snorkelling, scuba-diving, wind surfing and sailing. Tennis court* with Tennis Pro services. Kids' club* with outdoor playground. Babysitting* (on request). Complimentary WiFi access available. Laundry/dry-cleaning service*. 24-hour room service*.
5 nights between 27 Dec-2 Jan.
* Denotes local charge.
Dress code: a casual dress code applies during the day to Mezzerie, Peakcock Alley and Palm Avenue. Evening attire is smart casual (no shorts, no open shoes are allowed). This applies for dinner at all our restaurants; Social by Heinz Beck smart elegant, Palm Avenue casual. Ladies sheer clothing is not allowed in any of the outlets.
Based on 8782 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (7453)
Very good (841)
Average (272)
Poor (110)
Terrible (106)
Really poor service and lack of options.
Jan 14, 2021ChimeraCovenantDubai
It's an older and tired property but the service really let's it down.I recently stayed for two nights and the total cost was around AED 5500. I wasn't informed at any point that there was construction going on at the hotel. There is only one outlet open for lunch and it resembled a building site with painting, drilling and lots of noise going on…
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It's an older and tired property but the service really let's it down.I recently stayed for two nights and the total cost was around AED 5500. I wasn't informed at any point that there was construction going on at the hotel. There is only one outlet open for lunch and it resembled a building site with painting, drilling and lots of noise going on whilst we were trying to eat. I asked if they could stop but was told no. I asked if there was anywhere else to eat and was told to try another hotel! I also raised the issue at reception but nothing was done. I then raised a complaint via the Hilton App and nothing was done during my stay. I followed up several times afterwards (via Hilton corporate)and have been offered 5000 points (which might be enough to get a coffee). I have rejected the offer and still no one from the hotel has contacted me to actually apologise. There are many other better hotels on the Palm such as properties run by IHG, Marriott or more professional chains. I'd suggest you try somewhere that actually acts like a hotel.
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Great hardware and views. Poor service and hygiene. (Diamond member)
Jan 9, 2021suitesmileSingapore, Singapore
Like a lot of the recent reviews, I absolutely hated my stay. Service was really poor for the Waldorf brand.
Unlike all other 5-star hotels in Dubai, there was still open buffet here and guests were picking pastries with their bare hands. Yuck..
Stayed at W Dubai Palm immediately after this and the difference was MASSIVE! Take your money there…
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Like a lot of the recent reviews, I absolutely hated my stay. Service was really poor for the Waldorf brand.
Unlike all other 5-star hotels in Dubai, there was still open buffet here and guests were picking pastries with their bare hands. Yuck..
Stayed at W Dubai Palm immediately after this and the difference was MASSIVE! Take your money there instead.
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We loved loved it!!
Jan 9, 2021Rehana M
We were a bit hesitant to book here after reading the most recent comments but im so glad we decided to give it a try. Our stay was amazing!! Rooms were huge, the bathroom was stunning, the resort is clean and there were plenty of sun loungers available .
And we couldn't understand why all the negative comments regarding the breakfast. The area…
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We were a bit hesitant to book here after reading the most recent comments but im so glad we decided to give it a try. Our stay was amazing!! Rooms were huge, the bathroom was stunning, the resort is clean and there were plenty of sun loungers available .
And we couldn't understand why all the negative comments regarding the breakfast. The area was spacious, there was an amazing variety of food for everyone and it wasnt crowded at all. We loved our stay so much we tried to extend but unfortunately they were overbooked:(
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Overall lovely visit
Jan 8, 2021Tiggyb123
We had an extremely enjoyable stay. We particularly thought that all the staff were very friendly and kind. A special mention to victor and his colleague from the Philippines who worked on the beach. They were so friendly and were always there to offer drinks, food and water - even when you didn’t ask!
The Worst Check In Experience of my Life
Jan 8, 2021Rodrigo SParis, France
A hotel brand is made of its facilities (room comfort, pool, etc) and its services.
For the facilities this is a great hotel, although it is situated too far in the Palm Jumeirah to get to other places in Dubai (4km from the Atlantis, for example), which makes it mandatory either to have a rental car or get used to overpriced luxury limousines to…
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A hotel brand is made of its facilities (room comfort, pool, etc) and its services.
For the facilities this is a great hotel, although it is situated too far in the Palm Jumeirah to get to other places in Dubai (4km from the Atlantis, for example), which makes it mandatory either to have a rental car or get used to overpriced luxury limousines to go to other places.
But a hotel brand can be ruined by a poor check in experience, and this is what happened to my family. My check in experience was a disaster.
As a Hilton Honors' member, I made my reservation more that 3 months in advance, for a Junior Suite for 4 people (one couple with 2 teenagers). I arrived at the hotel with my family at 3PM, after a 5 hour flight. I was informed that my Junior Suite was not ready and was recommended to wait in the pool bar. My initial plans for that day were to check in the room and go to the city for a tour. But 2 hours later, at 5PM, the room was still not ready. Lots of empty excuses (standard check out was at noon and check in at 3PM-3 hours are more that enough to clean and disinfect a room). When we finally got it, around 5:30PM, we found out that there were no beds for our children, which was answered by the staff as "sorry, we will check what we can do, but we are out of roll-in beds-we may give you just one bed today". Completely unacceptable. This forced us to go back to the counter and request to see the manager, Mark, who was very accommodating and said he would solve our problem. And he did , 20 minutes later we had the 2 beds in our suite. This disastrous check in experience prevented us from enjoying our afternoon in the city, which is a big thing if you are visiting it for 3 days only. Not what I would expect from a so called 5 star experience.
One additional frustration was the lack of preparation of the hotel staff to give directions to obtain PCR tests done. We needed them for our flight back home 3 days later (as 90% of guests these days), and the hotel said they had 2 names of doctors for that but "sorry, they are fully booked". Knowing that this was mandatory for us to board our flight to go back home, the answer "sorry" just does not cut it. The hotel said that someone would call us to provide information of what to do, which never happened. We had to go after the info ourselves and got the tests done at the American Hospital, which was the recommended place from Emirates Airlines.
As a comparison, the hotel where we stayed in the week before in another city arranged PCR tests to be collected in the hotel.
The Personal Concierge is also something that seems not to work there. I contacted them 2 weeks in advance to ask for information about desert tours, and never got an answer. I would expect prompt replies for something that is intended to customize our experience in the hotel.
In my family's opinion, the Waldorf Astoria Dubai Palm Jumeirah provides great facilities, room comfort and breakfast experience, but there is a lot of service issues to be fixed to call this a 5 star hotel.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
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Really poor service and lack of options.
