Waldorf Astoria Jerusalem

Jerusalem, Israel

Virgin rating

The hotel

As well as the superb service, snazzy décor and tasteful touches you’d expect from a Waldorf Astoria, you may just agree that this hotel tops them all. It’s historic and classy. It’s timeless and relaxed. And even though you may be keen to explore the Old City and all that’s happening just outside, why not grab a fresh coffee first and take in its loveliness from the glass-roofed atrium. If you’re feeling peckish, the food is inspired, from huge breakfast buffets to tasty afternoon teas. In summer, head up to the leafy rooftop garden for al fresco tapas – the views from up here are something else.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Close to City Centre

Where is it

Steps from the Old City, within the heart of Jerusalem. A short distance to Mamilla Mall and city attractions. Transfer time from Ben Gurion Airport: 1 hour 25 minutes.

Hotel information

226 rooms and suites. All with air-conditioning, 46" HDTV, complimentary WiFi access, bathrobes, complimentary pillow menu, bathroom in-mirror TV, safe, coffee machine, newspaper, telephone, welcome amenity, bathroom amenities, mini-bar* and hairdryer. 

Deluxe Rooms are 430 sq ft and have 1 king-size bed or twin beds, sleeping maximum 3 adults. 

Deluxe Rooms with Balcony are 430 sq ft and have a private balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Grand Deluxe Rooms are 452 sq ft and have floor-to-ceiling windows, with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Grand Deluxe Rooms with Balcony are 452 sq ft, and are located on the higher floors,  with 1 king-size bed or twin beds, sleeping maximum 3 adults.

Superior Rooms with Balcony are 398 sq ft and have a private balcony and crystal chandeliers, with 1 king-size bed, sleeping maximum 2 adults.

Terrace Rooms are 430 sq ft and have a private furnished terrace, with 1 king-size bed, sleeping maximum 3 adults. 

Family Studio Rooms are 538 sq ft, and feature a living/dining area with sofa bed, and 1 king-size bed, sleeping maximum 4 people.

Junior Suites are 538 sq ft and are located in the historic part of the hotel, with crystal chandeliers, a living and dining area with sofa bed and 1 king-size bed, sleeping maximum 3 adults.

Grand Family Interconnecting Rooms are two connecting rooms, each with either 1 king-size bed or twin beds, sleeping maximum 2 adults and 3 children. 

One Bedroom Suites are 678 sq ft and feature a living room with dining table and sofa bed, and 1 king-size bed, sleeping maximum 3 adults.

Tower Suites are 753 sq ft and are on the 5th–7th floors, with floor-to-ceiling windows, crystal chandeliers, a separate living room with sofa bed and a walk-in closet, with 1 king-size bed, sleeping maximum 3 adults.

The Palace Restaurant (open for buffet breakfast and a la carte dinner). King's Court (casual dining and afternoon tea). Garden Terrace Restaurant (fourth floor outdoor terrace, open seasonally for tapas and cocktails).

SPA Guerlain* with indoor swimming pool, treatment rooms, sauna and fitness centre. Saphira Beauty Salon*. 

Complimentary WiFi access. Concierge. Room service*. Self-parking* and Valet parking available*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1459)
  • Very good (209)
  • Average (94)
  • Poor (69)
  • Terrible (59)
Image of the Tripadvisor rating Nice Hotel

May 13, 2022 David T

The rooms were little bit outdated but in a good maintenece. Overall huge hotel with nice and welcoming Lobby area. Perfectly located just in a few minutes from the old town. Stuff was very polite. I liked very much that many Armeninans were working in this hotel and they were doing their best to show a real armenian hospitality. Breakfasts could… Read more
The rooms were little bit outdated but in a good maintenece. Overall huge hotel with nice and welcoming Lobby area. Perfectly located just in a few minutes from the old town. Stuff was very polite. I liked very much that many Armeninans were working in this hotel and they were doing their best to show a real armenian hospitality. Breakfasts could be better. Overall the hotel was good but for sure not worth the price. Read less
Image of the Tripadvisor rating Outstanding

May 6, 2022 msmarri

The hotel is located in the holy city of Jerusalem very close to the old city. The hotel staff are friendly and welcoming From check in to check out Breakfast is outstanding The only minor pitfall is the relatively high price
Image of the Tripadvisor rating 5 Stars is not Enough

Apr 27, 2022 dec342 Aventura, Florida

If I could add a few stars I would. I just returned from a 12-day stay. The service is 10 stars. They are all so helpful and kind that I feel like I am family with them every time I go back. It was my third stay and it was magical. Ihab the manager was superb in every way, Jerry the dining room manager made sure I was taken care of daily, and… Read more
If I could add a few stars I would. I just returned from a 12-day stay. The service is 10 stars. They are all so helpful and kind that I feel like I am family with them every time I go back. It was my third stay and it was magical. Ihab the manager was superb in every way, Jerry the dining room manager made sure I was taken care of daily, and Aaron was the best waiter every morning. Mamoun made sure I had the table and location just right for each meal over the holidays, All the concierge help including Matan were above and beyond, Yael a manager in housekeeping could not do enough for us, Achmad who did my daily room service was the nicest and so pleasant to work with. Adnan the doorman was so warm and helpful and always with a smile. The food was delicious, and the flowers in the hotel were stunning. Paul gave a wonderful hot stone massage. The views from my balcony were breathtaking. All in all, it was wonderful and I look forward to going back. Thank you all!! Read less
Image of the Tripadvisor rating Amazing stay during passover

Apr 26, 2022 Jessica N Westport, Connecticut

I just spent 4 nights at the Waldorf over Passover. This is the nicest hotel I've ever stayed in Israel and one of my faves ever in terms of comfort, decor, and service. Our room was beautiful and classy while modern. Bathrobes, slippers, feather duvets, bottle water and chocolates. The service at this hotel was incredible. They called just to… Read more
I just spent 4 nights at the Waldorf over Passover. This is the nicest hotel I've ever stayed in Israel and one of my faves ever in terms of comfort, decor, and service. Our room was beautiful and classy while modern. Bathrobes, slippers, feather duvets, bottle water and chocolates. The service at this hotel was incredible. They called just to make sure everything was ok and to wish us a good holiday. They randomly came up with snacks, chocolates and souvenirs. I highly recommend staying here - and it is across the street from the Mamilla mall and in walking distance to the old city. Read less
Image of the Tripadvisor rating My recent stay

Apr 19, 2022 Louis W

I’ve been staying at the Waldorf since it opened average twice a year. I Allways complemented hotel management for their great service however this last stay was not the regular Waldorf stay. On 10 Tevet a fasting day Arrangements were made instead of breakfast room service will send sandwiches after sundown however it took more then an hour and… Read more
I’ve been staying at the Waldorf since it opened average twice a year. I Allways complemented hotel management for their great service however this last stay was not the regular Waldorf stay. On 10 Tevet a fasting day Arrangements were made instead of breakfast room service will send sandwiches after sundown however it took more then an hour and half to arrive. If they would have told me in advance that they are short staffed I would have made other arrangements to break my fast. No operator was reachable after 10.00 pm It took hours to have someone pickup my shoes for a shoe shine Slippers were not supplied in the room I requested and did not receive it No shoe horn brush etc. pen quality went down down The beautiful Waldorf shopping bag was not supplied. In general this was not Waldorf service at most like a 2 star hotel. I loved the hotel and sincerely hope they will make the WaldorfGreat again Read less