Waldorf Astoria Jerusalem

Jerusalem, Israel

The hotel

As well as the superb service, snazzy décor and tasteful touches you’d expect from a Waldorf Astoria, you may just agree that this hotel tops them all. It’s historic and classy. It’s timeless and relaxed. And even though you may be keen to explore the Old City and all that’s happening just outside, why not grab a fresh coffee first and take in its loveliness from the glass-roofed atrium. If you’re feeling peckish, the food is inspired, from huge breakfast buffets to tasty afternoon teas. In summer, head up to the leafy rooftop garden for al fresco tapas – the views from up here are something else.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Steps from the Old City, within the heart of Jerusalem. A short distance to Mamilla Mall and city attractions. Transfer time from Ben Gurion Airport: 1 hour 25 minutes.

Hotel information

226 rooms and suites. All with air-conditioning, 46" HDTV with on-demand movies*, bathrobes, complimentary pillow menu, bathroom in-mirror TV, safe, coffee machine, newspaper, telephone, welcome amenity, bathroom amenities, mini-bar* and hairdryer. Deluxe Rooms are 430 sq ft and have 1 king-size bed or twin beds, sleeping maximum 2 adults. 

Deluxe Rooms with Balcony are 430 sq ft and have a private balcony, with 1 king-size bed or twin beds, sleeping maximum 2 adults.

Grand Deluxe Rooms are 452 sq ft and have floor-to-ceiling windows, with 1 king-size bed or twin beds, sleeping maximum 2 adults.

Superior Rooms with Balcony are 398 sq ft and have a private balcony and crystal chandeliers, with 1 king-size bed, sleeping maximum 2 adults.

Terrace Rooms are 430 sq gt and have a private furnished terrace, with 1 king-size bed, sleeping maximum 2 adults. 

Tower Suites are 753 sq ft and are on the 5th–7th floors, with floor-to-ceiling windows, crystal chandeliers, a separate living room with sofa bed and a walk-in closet, with 1 king-size bed, sleeping maximum 3 adults.

Junior Suites are 538 sq ft and are located in the historic part of the hotel, with crystal chandeliers, a living and dining area with sofa bed and 1 king-size bed, sleeping maximum 3 adults.

 

The Palace Restaurant (open for buffet breakfast and a la carte dinner). King's Court (casual dining and afternoon tea). Garden Terrace Restaurant (fourth floor outdoor terrace, open seasonally for tapas and cocktails). Fitness centre. Saphira Beauty Salon*. Concierge. Complimentary WiFi. Valet parking available*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1436)
  • Very good (208)
  • Average (93)
  • Poor (66)
  • Terrible (58)
Image of the Tripadvisor rating Waldorf- How quickly thou has fallen. Not recommended.

Nov 22, 2021 40shellyw

This was our 5th stay within the last 3-4 years. What a disappointment. Here are the main problems that we experienced. The food quality was more in line of a 3-4 star hotel. Recently we stayed at the Inbal and King David and they are significantly better than the Waldorf. The second disappointment was the needless long check-in procedure. Upon… Read more
This was our 5th stay within the last 3-4 years. What a disappointment. Here are the main problems that we experienced. The food quality was more in line of a 3-4 star hotel. Recently we stayed at the Inbal and King David and they are significantly better than the Waldorf. The second disappointment was the needless long check-in procedure. Upon arrival I was informed (Daniel ?) my upgraded room (I am a HH Gold level) was not ready. After a 30 minute wait I approached the check-in desk and was told my wait will have to continue for perhaps another 30 minutes. Lucky for me Daniel was on a break and Ihab (?) heard my experience and found us a room immediately. He said it was nicer than the original upgrade. Obviously Daniel (?) decided a Gold level member with 4 previous stays did not merit such service. He also needed my reminder of the voucher as a Gold Member. On the positive side the hotel is beautiful and bellhop/waiter level help were fine. Too bad no one was available in housekeeping for more tissues and an additional pillow. One important lesson I learned from this stay was don't rely on previous experiences or old comments. Hotels improve and unfortunately decline. Forget the overall ratings but read the last comments posted. The recent high ranking of the Waldorf is outdated. On a personal note I apologize to the 4 other couples who joined us on this stay based on our previous experiences. Read less
Image of the Tripadvisor rating Mixed Bag

Nov 21, 2021 paulmE4735NB

The Waldorf Jerusalem aspires to be a luxury hotel but misses the mark. Great location, beautiful lobby, decent sized rooms with nice decor, fantastic indoor pool. However, the service is spotty. One night our room still had not been made up at 9 pm even after several requests. The garage is a nightmare - we had to pay for parking after being… Read more
The Waldorf Jerusalem aspires to be a luxury hotel but misses the mark. Great location, beautiful lobby, decent sized rooms with nice decor, fantastic indoor pool. However, the service is spotty. One night our room still had not been made up at 9 pm even after several requests. The garage is a nightmare - we had to pay for parking after being told at check in it was included and when we moved to the residences they repeatedly didnt record our plate number which resulted us being trapped. The food is mediocre at best and outrageously overpriced for shabbat (saturday) lunch and dinner. It is important to note that this hotel specifically caters ro an ultraorthodox clientele. That absolutely impacts the overall environment especially on friday night and saturday. If you are looking for hordes of drunk, rowdy spoiled yeshiva boys screaming and yelling at 11 pm on a friday night and obnoxious entitled Americans you will find it at the Waldorf in abundance. I woule absolutely not stay here again. Read less
Image of the Tripadvisor rating Disappointed

Oct 23, 2021 Lexajoon

Upon arrival we waited for about 20 minutes in a crowded front desk. Guests arriving well after us managed to get ahead of us by choosing a better line. When trying to explain we were there before and have been waiting for a while with our young children, we were ignored by the guests but furthermore, by the staff. After raising our discomfort we… Read more
Upon arrival we waited for about 20 minutes in a crowded front desk. Guests arriving well after us managed to get ahead of us by choosing a better line. When trying to explain we were there before and have been waiting for a while with our young children, we were ignored by the guests but furthermore, by the staff. After raising our discomfort we were told by the front desk they are not responsible managing the line.. ridiculous. Rooms are nice and spacious (double family room). We received a bottle of water and 2 chocolates on the pillow at night (we were 4..). Breakfast was crowded, most not wearing a mask at the buffet or anywhere at the hotel. We were ignored the entire stay, nobody asked if we enjoyed our stay at departure. Needless to say, will be returning to the King David next time. Read less
Image of the Tripadvisor rating Mixed Bag Review-

Oct 21, 2021 JustJulieNYC New York City, New York

Came to Israel to celebrate a family milestone. Loved the Mamilla, King David and Citadel hotels but wanted to try Waldorf - it also looked beautiful. Here’s the very good—- The location is terrific for old city. The room is spacious w nice balcony. Our pkg came w an anemic fruit plate of an apple, a few grapes and a plum in a dirty bowl. Sad… Read more
Came to Israel to celebrate a family milestone. Loved the Mamilla, King David and Citadel hotels but wanted to try Waldorf - it also looked beautiful. Here’s the very good—- The location is terrific for old city. The room is spacious w nice balcony. Our pkg came w an anemic fruit plate of an apple, a few grapes and a plum in a dirty bowl. Sad state of fruit affairs but we didn’t care. Brkfst staff is superb, attentive and hardworking. Bathroom has fab soaking tub. Night turned down has chocolates and really impressive housekeeper. He wanted to please and took extra efforts. Here’s the NEGATIVES: The WALDORF IS THE land of NO MANAGEMENT- We waited maybe 10 min to check in… reasonable but most five stars ask you to sit in lobby and come to get us when it’s our turn. We were left on line, and reception didn’t even make eye contact w us. At our turn, the two men were robotic- empty eyes- completely removed from guest experience. Upon arriving in room, garbage had cookie crumbs and someone else’s garbage. I called down to the reception. They sent someone to take trash out- but no real interest in seeing if our room was clean or if we were in need of anything else. The reception, on the two visits I had, left me with knowing they couldn’t care less if I lived or died- happy or sad… Just indifferent- even disassociated. To everyone guest- I wasn’t unique. In similar trajectory, I emailed days ahead of arrival to ask concierge a few travel questions. No response. It seems there is no concierge - when I finally managed to spk to him, after requesting front desk contact him to call me ( and no one did or concierge lied? I don’t know who to believe)…. I asked a simple question abt safety and a specific destination. Concierge explained he switched roles in hotel and is now has a new function. I don’t really care- honestly, I turned to someone w a question abt safety- the best course was for me to get an answer. I asked to text, email or call the room bc I didn’t have an Israeli phone. He called twice- neither leaving a msg nor emailing, texting nor calling the room. WTH? I never did this travel course bc I prefer to not get caught in a riot or stone throwing. Safety first- clearly not at Waldorf. The other major negative- I asked to spk w a mngr. the now very disrespectful reception shared the the manager left for the day. We asked for assistant manger- he didn’t volunteer it- the response “ they are in a meeting. Maybe 45-min- one hour”. We asked the manager to reach us in our room. Waited and waited. Yup- zero zero zero . Assistant Manager ( nor manager next day) bother to contact us. At reception, when husband went to get new key, the assistant said “ tried to reach you”… did he call? Nope. Did he slip nite under door? Nope. Email? Text? We have been all over the globe and never look for- or cause problems… we enjoy our experiences. But at Waldorf the reception and management set the tone and it’s one of complete disinterest. I don’t care that the furniture is frayed- the decor outdated- if staff shows they care abt guests, these don’t matter- but the furnishing reflect the management’s disregard. So we will return to Jerusalem again in Dec and again in March. Waldorf needs to revamp their reception guest protocols. Remove Concierge from web bc there isn’t one. And manage to needs to remove reception- can’t train or retrain those who don’t start w any care Read less
Image of the Tripadvisor rating A beautiful hotel, food only average

Sep 26, 2021 TsviShlomo Ra'anana, Israel

We celebrated our wedding anniversary with a short stay at Jerusalem's beautiful Waldorf Astoria hotel. From curb side welcome to check in to dining room to spa,the service was universally outstanding and guest focused. We were upgraded to a King deluxe room which was spacious and comfortable and lacked for no amenities. The balcony enhanced the… Read more
We celebrated our wedding anniversary with a short stay at Jerusalem's beautiful Waldorf Astoria hotel. From curb side welcome to check in to dining room to spa,the service was universally outstanding and guest focused. We were upgraded to a King deluxe room which was spacious and comfortable and lacked for no amenities. The balcony enhanced the beautiful views we enjoyed. The enormous bathroom was blessed with a fabulous shower. The bed was comfortable although we would have preferred less busy pillows. The indoor pool was a disappointment as it is more of a wading pool than a full lap pool. Its simply not deep enough to swim with ease. Another disappointment was the breakfast which contained an extensive variety of choices typical of and Israeli hotel breakfast. However the eggs, cheeses and baked goods were not fresh or imaginative. Even hotels of lesser caliber have an omelet station. The dinner service was impeccable but the fish (sea bream) was uninteresting and disappointing. The rib eye dish contained a generous portion of tasty steak along with delicious grilled vegetables. I rate this otherwise outstanding hotel only 4 stars because of the disappointing breakfast, and the absence of a full service pool. Read less