Westgate Park City Resort & Spa

Park City, Utah

The hotel

A seductive ski resort, ardent skiers and snowboarders get all the essentials and luxuries covered at Westgate Park City Resort & Spa: ski in/ski out accommodations, a complimentary ski valet service, and a prime position in Canyons Village at Park City, home to more than 300 ski runs. But it promises plenty of off-piste temptations too. It features Utah’s biggest indoor/outdoor pool, letting you swim beneath a stunning glass canopy or fresh mountain skies; the award-winning Serenity Spa; and a complimentary shuttle to attractions like Main Street and Deer Valley Ski Resort. To fuel you for the slopes, or refuel you when you return, there’s a coffee bar, The Marketplace selling snacks and drinks, the prize-winning Edge Steakhouse, and ‘Drafts’, a burger bar with global beers, mountain views and wraparound deck.

Amenities

  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Ski In Ski Out
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

At the base of Canyons Village at Park City, a leading ski and snowboard resort with more than 7,300 skiable areas, more than 140 ski runs, 38 lifts, 7 terrain parks, 14 bowls, 6 natural half pipes, 1 super pipe, 1 mini pipe, and ski instructors. The area’s summer activities include horse riding, golf, hiking, fishing, kayaking, and mountain biking. The hotel is 3.9 miles from the Main Street and 1.9 miles from Utah Olympic Park. Transfer time to Salt Lake City airport: 40 minutes.

Hotel information

488 suites and villas. All with air-conditioning, heating, complimentary WiFi, radio, alarm clock, telephone, kitchenette with a burner stove, mini-fridge and microwave, safe, tea/coffee making facilities, hairdryer, iron and board. Luxury Suites offer 1 king-size bed and a queen-size sleeper sofa, sleeping maximum 4 adults.

Signature Suite offer 1 king-size bed and a queen-size sleeper sofa, sleeping maximum 4 adults.

Signature 1-Bedroom Villas offer a deep soaking jetted bathtub, fully equipped kitchen, separate living and dining area, fireplace and balcony or terrace. These suites have 1 king-size bed and a queen-size sleeper sofa, sleeping maximum 4 adults.

Luxury 1-Bedroom Villas are larger with 1 king-size bed and a queen-size sleeper sofa, sleeping maximum 4 adults.

Signature 2-Bedroom Villas and Luxury 2-Bedroom Villas are the same but with 2 bathrooms, 2 king-size beds and 2 queen-size sleeper sofas, sleeping maximum 8 adults.

Edge Steakhouse (award-winning American-style steakhouse, dinner). Drafts Sports Bar & Grill (featuring over 50 beers from around the world, including 20 beers on tap, serving hand-crafted burgers, delicious wings and delectable sides). Coffee Bar (coffee, pastries, and grab-n-go breakfast items). The Marketplace (snacks, baked goods, coffee, soft drinks, wines, beers and spirits). Heated indoor/outdoor swimming pool. Hot tub. Serenity Spa by Westgate* (full-service day spa). Fitness centre. The Yoga Studio* (classes and personal training). OneFitness Camp* (get-fit retreat led by fitness instructors and including dining and activities). Kids’ Club* (potty trained, 3-12 years). Babysitting*. Ski valet service. Room service*. Shuttle service (to sights including Main Street, Deer Valley Ski Resort, local restaurants and grocery stores and Tanger Outlet Park City). Arcade/Game room. Laundry/dry-cleaning service. Complimentary WiFi. Parking available*.

This hotel has a resort fee of $30 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Fitness Centre - In-Room Safe - Sports Courts Access - Ski storage - Skier valet service - Nightly turndown service. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Please note: minimum check-in age is 21 years old. This is a non-smoking hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (543)
  • Very good (231)
  • Average (111)
  • Poor (61)
  • Terrible (48)
Image of the Tripadvisor rating small and odd shaped room

Nov 6, 2019 Wander760207

Don't know if it was because I made the res through hotels.com, but it was the worst room I ever saw. It was tiny and cramped and you had to walk through the bathroom to get to a sitting area. Immediatly left and went next door to the Grand Summit. Lost money on it of course but no way I was staying there.
Image of the Tripadvisor rating Lost and Found Run Around

Nov 1, 2019 reneeh388 Salt Lake City, Utah

My husband and I stayed here August 2, 2019 as a couple’s staycation. The reason I’m reviewing them months later is reason for the 2 star review. The hotel grounds itself were beautiful and well maintained. The rooms lovely and comfortable. Most of the staff helpful. HOWEVER, on the evening of our stay, having returned to our room after the… Read more
My husband and I stayed here August 2, 2019 as a couple’s staycation. The reason I’m reviewing them months later is reason for the 2 star review. The hotel grounds itself were beautiful and well maintained. The rooms lovely and comfortable. Most of the staff helpful. HOWEVER, on the evening of our stay, having returned to our room after the bed turn down maid service, I soon realized that I had missing clothes!! I called down and explained how I had FOLDED DIRTY clothes in a plastic bag on the floor next to my suitcase and that must have either 1. somehow been mistaken for trash (trash usually doesn’t include folded clothes NOT next to a trash can, but I was trying to give them the benefit of the doubt, or 2. they had been stolen (aka deliberately taken) by maid service as it was there 3 hours previous. This is where almost 2.5 MONTHS of a run around (that had become an issue in the first place because of THEIR negligence) begins. The night staff was still there. The maid was asked. She denied seeing what was missing. The trash was supposedly checked. It wasn’t found. So upon check out the next morning I’m told to download a 3rd party Lost and Found app, describe the items, put in a claim, and hope for the best. I did so. I then received an email 1 week later stating the “case” is DROPPED as the items weren’t found. What?!?! You can’t just drop a case for STOLEN clothes, with no compensation whatsoever, no apology, NOTHING. And we are only talking $60ish total of stolen goods here. But at this point I call the security department at the hotel. I call them and explain the situation. They acted like they had never heard this experience before even though it was on their incident report. What ensues then for the next 2 months is my “case” being looked at as to what the solution should be. I was told you’ll hear from us within 2 weeks. NOPE. So I call back (#2) and ask for a status update. AGAIN, new person in security department who had no idea what incident I was talking about, even after giving dates and description (Communication problem in the security log book, or amongst coworkers, or hotel computer??). At this point it is a matter of RESPECT and INTEGRITY for me as a guest, not the $. I’m told ,”ok do XYZ, we’ll do XYZ with corporate and get back to you.” NOPE!! I call back weeks later (#3) to another new, confused security guy who can’t find this incident or any status update anywhere! This one at least replied back with phone calls and texts, even though he was rude on the phone accusing me of being another incident complainer and that the problem had already been solved. Nope, that wasn’t me. He realized his mistake after and apologized saying he thought I was someone else. I’m finally told the next day VIA A TEXT message that the case is “officially closed” and there is NO solution!! There was nothing they can do, there is no compensation for my stolen clothes, no discount on your next stay for the inconvenience of the runaround the last 2.5 months, no free hot cocoa next time you stay with us as an apology, nothing. Because “people LOSE stuff here everyday and there’s no way to prove it wasn’t just lost, not stolen.” WOW!!!! I informed them this could have saved me a lot of time and aggravation had they just given me their “solution” way sooner, that it wasn’t lost it was stolen, and that the way they treated me was very unprofessional. I have never been treated this disrespectfully by hotel staff in my entire life, and I travel A LOT. Moral of the story?....I will NEVER stay here again, would not recommend someone stay here if this is how they treat their guests, or... stay at your own risk of ANY AMOUNT OF VALUABLES BEING STOLEN and you having to suck it up and getting the runaround while you do it. Happy travels. Read less
Image of the Tripadvisor rating Hotel is like a maze. Loud room

Oct 31, 2019 moosemanOU Dallas, Texas

We had to move rooms 3 times - due to construction noise in the first room and a lack of privacy in the 2nd room which had a connecting hollow-core door providing no privacy or sound mitigation. We could hear the conversations next door, loud and clear. Hallways were difficult to navigate. If, for instance, you wanted to get from the lobby to… Read more
We had to move rooms 3 times - due to construction noise in the first room and a lack of privacy in the 2nd room which had a connecting hollow-core door providing no privacy or sound mitigation. We could hear the conversations next door, loud and clear. Hallways were difficult to navigate. If, for instance, you wanted to get from the lobby to the burger bar the signage is not super clear along the way. Oddly laid out hotel - definitely not very well thought through from a space planning perspective. Maybe we would have rated this place higher if we were here during one of the peak seasons but we just weren’t impressed; and we generally like most of the places we stay when we get away. But at this point I would not come back to this hotel. Read less
Image of the Tripadvisor rating Overpriced Motel

Oct 22, 2019 JsAngelBaby

I had very high hopes for my stay at Westgate Park City Resort & Spa, mean it had 4.1 stars on Google Map’s review, and on every other travel website. I studied the resort’s website, looking forward to swimming in the indoor/outdoor pool and relaxing in the Adult Relation Pool (ages 18+ only). When I got to the resort, I was greeted by a very… Read more
I had very high hopes for my stay at Westgate Park City Resort & Spa, mean it had 4.1 stars on Google Map’s review, and on every other travel website. I studied the resort’s website, looking forward to swimming in the indoor/outdoor pool and relaxing in the Adult Relation Pool (ages 18+ only). When I got to the resort, I was greeted by a very friendly man who let me know where to park while I went into check-in, the girl at the front desk was very sweet and helpful. After check-in I spoke to a nice man who explained the complimentary valet parking and shuttle to wherever I would like to go in Park City and Kimball Junction. After getting my car squared away with valet parking and being ushered to my Luxury One-Bedroom Villa the room looked just as wonderful and comfortable as the pictures online. I decided to spend some time in the room after a long sight seeing drive, and the comfortable ended the second I sat on the couch. The couch felt like I was sitting on an outdoor wooden bench. I tried to watch TV, but I had to go through all the different inputs before finding the actual TV channels. I was shock when I saw a Blu-ray player in the room, it would have been nice if that was advertise on the websites, but since I brought my laptop with me I just unplugged the Blu-ray player and plugged my laptop in to watch movies. Before bed I sat in the very nice jetted tub, it was the perfect length for me, I’m only 5’3” and could have all my body under the water. The tub was very nice after sitting on the uncomfortable couch and loveseat. As I got in bed, I realized I was never going to be staying at the Westgate Park City Resort & Spa. The bed was like sleeping on a box spring, no matter how I laid there was a spring jabbing into me. I have never slept on something so uncomfortable in my life, and I have falling asleep at kitchen tables, classroom desk, and even on the stairs of my childhood home. Day two of my stay I thought I would go find the indoor/outdoor pool I was so excited to swim in; it is one of the main reasons I choice to stay at Westgate. Once I found the pool it was closed due to construction, so I went to find the Adult Relation Pool to my surprise the pool was filled with screaming children. Where the children having fun? I’m sure they were, but I am not a fan of children, so I didn’t stay and went back to my room. While in my room started looking around the room opening cabinets and drawers, to my surprise I found dirty dishes in the kitchen, and a very full bag of trash under the wet bar’s sink. I tried to call the front desk to ask for house keeping to come up, but the only thing I got was a ringing line and every fourth ring I heard a computerized voice asking me to hold, I let that go on for four times before I gave up. I did take advantage of the shuttle and went out to dinner, it was since I didn’t know my way around the cities, and not the biggest fan of driving around towns I don’t know after dark. The drive was nice and polite. That must be the only great thing about the Westgate Park City Resort & Spa, the employees are all so nice and polite. All but one employee was so nice and polite. When I was checking out the lady at the front desk was not interesting in how my stay was. I tried to tell her about the room, but my words were falling on death ears. Overall will I be coming back to the Westgate Park City Resort & Spa? No, absolutely not. You can have the nicest of nice people, but when the bed is poking you with springs all night long, and the couch is like sitting on a wooden bench how could I come back? The main factors for choosing to stay at the Westgate was closed and open to all ages. I feel as though I need to go home and take a hot shower because of the trash I found, what else did house keeping not clean? For $180 a night I had such high hopes, and they were crushed into the ground. Read less
Image of the Tripadvisor rating bowling for trash cans at 6:30 am

Oct 22, 2019 Davidl3661 Noblesville, Indiana

My girlfriend and I were working trade show in Ogden UT, starting on Monday September 9th, so we figured we'd do a mini vacation in Park City before the show. We arrived at the Westgate Park City around 10:30 pm Friday night, the place looked wonderful. I was a little disappointing when we arrived there was no one there to help with the luggage,… Read more
My girlfriend and I were working trade show in Ogden UT, starting on Monday September 9th, so we figured we'd do a mini vacation in Park City before the show. We arrived at the Westgate Park City around 10:30 pm Friday night, the place looked wonderful. I was a little disappointing when we arrived there was no one there to help with the luggage, hold the door or anything, this frumpy looking kid walks out of the backroom clearly annoyed that we had interrupted his video games, I’m guessing he was the door man. The check in was no problem and the hotel is huge, they should give out bicycles if you're on the far end. After a mini marathon; we found our room, it was very nice and spacious, we were exhausted all was good. We looked out over the balcony and the stars were amazing. Our first night at the West Gate was perfect until 6:30 am, when we were awakened by what could best be described as someone bowling with old metal trash cans. Approximately 20 feet from our window was a construction site where they were using heavy equipment. I called the front desk to see if they could find us another room, the person who answered said, we’ve been asking the construction people to please wait until 9:00 to start work but they won’t listen, and she’d have to call us back to see if they could change our room. So what does this tell us? The hotel knew there was a problem and still sold rooms next to this mess, I don’t blame the construction company they were just doing their jobs. THE HOTEL KNOWINGLY SOLD A ROOM THEY KNEW WAS A PROBLEM. After roughly 2 hours the front desk manager called to say, they didn’t have any other suites the same size as we’d purchased, so we could either take a smaller room or leave. Now we’re there for 2 days, do you really think we wanted to have to spend our first morning moving hotels? In the hotels defense they did refund the resort fee I believe it was about $20.00 I guess in their eyes that fixes ruining half of someone’s vacation. We ended up changing hotels to the Waldorf, where the manager gave us a free upgrade because of the problems we had with a completely different hotel, that’s customer service. I travel a lot for work and stay in the whole scope of hotels; I can say this was probably the worse customer service I’ve ever seen. Read less