Nice, but nothing special except location
Sep 8, 2020 159sherif San Diego, California
Visited recently on 9/3 and 9/4. Added a night after the initial reservation and the hotel wasn’t able to accommodate a combined reservation, nor book the second night (even though it was available on every third party site). That was fine, as it’s a holiday weekend so understandable. But, when we checked out of the first room, our luggage wasn’t…
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Visited recently on 9/3 and 9/4. Added a night after the initial reservation and the hotel wasn’t able to accommodate a combined reservation, nor book the second night (even though it was available on every third party site). That was fine, as it’s a holiday weekend so understandable. But, when we checked out of the first room, our luggage wasn’t moved to our new room, as promised. Next, parking fee was $35/night. This is absurd and should be included in room fee- of course you are going to park at the hotel! Resort fees still included even though the only “resort amenity” open was the pool - which was not the cleanest (even though there weren’t too many people in it) and closed early at 8pm. Beside that, I called front desk and room service and no answer. Never had to leave a message with a hotel before unless they are small (this one isn’t). Room service delivered the requested towels about an hour after the message was left. Prior to arrival, they weren’t answering phones either and I had to request a callback by leaving 2 messages with the hotel manager. When we visited or walked past the front desk, there were always a few people. So, I’m confused why they don’t answer their phones.
Rooms: first was courtyard view. It wasn’t. There was a huge tree blocking any kind of view. Nice decor. No fridge?? Weird. Bed was too soft for us. Clean though.
Second room was oceanfront (across the street from beach/pier. Smaller bathroom and shower and tub room longer to fill. Balcony was spacious and good for laying out, as the beaches were closed due to the holiday. Decor was not as nice, and again- fridge was not one that would cool?
Location makes this place great. Service was personable but that’s an expectation. Other than that, overrated from the review I read.
Will try somewhere different next time.
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