Moana Surfrider, a Westin Resort

Honolulu, Oahu

The hotel

Take in the rich heritage and stately décor of ‘The First Lady of Waikiki’. Something of a legendary resort, it cleverly combines turn-of the-century Victorian elegance with modern luxuries. Relax by the pool area, under the shade of the historic banyan tree, or on the hotel's private section of beach. Dining is a treat here — from the oceanfront setting of Beachhouse at the Moana to the delightful island tradition of afternoon tea at the Veranda at the Beachhouse. For a pre-dinner glass of wine or artisan beer, head to Vintage 1901 overlooking the banyan tree, or enjoy a tropical drink with live entertainment at The Beach Bar.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Honeymoon
  • No Smoking
  • Kids Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Surfing

Where is it

On a prime stretch of Waikiki Beach, opposite International Marketplace, with lots of shops, bars and restaurants.

Hotel information

793 rooms on 21 floors in 3 buildings. All with air-conditioning, LCD TV with pay-per-view films, high-speed Internet access*, alarm/clock radio, coffee maker, mini-fridge, safe, The Heavenly Bed®, hair dryer, iron and board. Double Banyan City Rooms or Double City View Diamond Rooms with 1 king-size Heavenly Bed®, sleeping maximum 2 adults.

Double Deluxe Tower City Room, sleeping maximum 4 adults.

Double Tower Partial Ocean View Rooms, sleeping maximum 4 adults.

Double Banyan Classic Ocean Rooms, sleeping maximum 4 adults.

Double Deluxe Ocean Diamond Rooms, sleeping maximum 4 adults.

Double Deluxe Ocean Tower Rooms, sleeping maximum 4 adults.

Premier Ocean View Rooms, sleeping maximum 4 adults.

Beachhouse at the Moana (oceanfront fine dining, open for dinner), Veranda at the Beachhouse (breakfast, lunch and afternoon tea), Surfrider Café (healthy breakfast and lunch), The Beach Bar (tropical drinks and casual Hawaiian cuisine for lunch and dinner), Vintage 1901 (wine, artisan beer and savoury bites). Beach Pool. Moana Lani Spa, A Heavenly Spa by Westin* (with steam room and relaxation lounge). WestinWORKOUT® Fitness Facility. Water sports rentals*. Hawaiian arts and crafts activities. Range of daytime/nighttime entertainment. Babysitting*. Room service*. Self-parking $35, valet parking $45, plus tax per night (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Standard WiFi in guest room and lobby - 2 bottles of water per day - One 4"x 6" colour photograph per room - Local and long distance phone calls - Children eat free from children's menus at designated outlets with paying adult - Intro to surfing lesson on beach (10-15 minutes) - Moana historical tour (Mon, Wed) - Ki Kilo Lani yoga class, daily - Morning Ho’ala sunrise ceremony (Wed only) – Aqua aerobics class (selected days) - Shopping, dining and spa discounts. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

This hotel is non-smoking throughout.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3161)
  • Very good (1750)
  • Average (726)
  • Poor (348)
  • Terrible (335)
Image of the Tripadvisor rating Terrible customer service

Nov 11, 2020 685danielq

I have been a Marriott member for 10 years and even though I'm a titanium member, this has been by far my worst experience in one of your properties. These are the reasons why: 1. when we arrived at this property, they didn't want to honor our suite upgrade. I had to prove to them I was awarded the suite upgrade. 2. Even though I'm a titanium… Read more
I have been a Marriott member for 10 years and even though I'm a titanium member, this has been by far my worst experience in one of your properties. These are the reasons why: 1. when we arrived at this property, they didn't want to honor our suite upgrade. I had to prove to them I was awarded the suite upgrade. 2. Even though I'm a titanium member all they gave us for breakfast was continental breakfast. Per terms and condition, they were supposed to give us breakfast at the restaurant for member +1, but due to COVID they changed on their own. - Items included on the continental breakfast was 1 Coffee, 1 Muffin, Chopped pineapple. (I kid you not). They told us they would deliver the breakfast at 8am, first day it came at 10:30 am after I called couple of times, second and third day they never sent it. 3. I spoke to the manager Taka, and even sent him the terms and condition, he said he would talk to his F&B manager and get back to me, I'm still waiting. These year of COVID I stayed at a Residence inn for 65 nights and they had better breakfast then this hotel. 4. I called Marriott to complain since we had no lounge access and no acceptable breakfast. They told me they put a complaint on my behalf and the Westin property would notify me. They never did. 5. we had reservation for 6 days we stayed for 3, we went across the Street to stay at the Sheraton Princess, thank God we made the switch. By far much better customer service and paying almost have the price. 6. At the Sheraton their continental Breakfast had 1 boiled egg, 1 cereal bar, box of cereal, juice, an orange, chopped pineapple, box of milk, 3 pastries and coffee. I'm not joking way more stuff then the Westin. 7. Sheraton gave us 2 welcome drinks, at the Westin hotel across the street since we are Titanium, mind you not even the Westin offered us that. 8. Sheraton gave us a list of all the amenities they provided that were included on the resort fee schedule. Westin did not provide that. My advise please copy Sheraton Princess customer service, they are doing a much better service then you are at this property, for a much better price. W 9. we will never stay in this property again and we do not recommend you staying here, Stay either at the Sheraton or the Marriott. Unfortunately, they have a lot to learn, that goes all the way to the Manager that provided no quality service at all. Thank you sincerely Marriott Loyalist customer since 2010. Read less
Image of the Tripadvisor rating Post COVID stay was excellent!

Nov 11, 2020 Victoria R Tustin, California

Just finishing up a six day stay at the Moana Surfrider. Everything here is set up so you feel safe from COVID germs as much as possible. Social distancing signs (Please kokua!) and hand sanitizer everywhere. The pool and gym have limited occupancy to avoid crowding but we never had to wait for anything. As always, the hotel is beautiful and the… Read more
Just finishing up a six day stay at the Moana Surfrider. Everything here is set up so you feel safe from COVID germs as much as possible. Social distancing signs (Please kokua!) and hand sanitizer everywhere. The pool and gym have limited occupancy to avoid crowding but we never had to wait for anything. As always, the hotel is beautiful and the location cannot be beat. You're right on the beach in the heart of Waikiki with the Royal Hawaiian shopping center next door and the International Market Place right across the street. Despite testing at the same place, my daughter's COVID results were delayed so we would all be forced to quarantine. Fortunately, front desk manager, Kyle Anger came to our rescue and helped us get another room for my daughter so the rest of the family would not be forced to stay indoors pending her test results. Mr. Anger could not have been more helpful, professional or kind. He truly exemplifies Aloha Spirit and his friendly, intelligent demeanor and willingness to go the extra yard make him a perfect fit for the hospitality industry. Other standouts for service were Lee at the towel desk and Hayes for pool bar service. What a great staff and beautiful hotel! Thank you so much for a wonderful stay! Read less
Image of the Tripadvisor rating Amazing resort

Nov 1, 2020 TacoTalon1

We have 5 people in our party the room fit us all. We could walk to the beach every morning our party woke up to the smell of salt water. The resort is next to a nice shopping district we could walk to a candy shop, Rolex Etc.
Image of the Tripadvisor rating Great staycation spot!

Oct 21, 2020 sandybach88 Honolulu, Hawaii

Stayed here when there was a Waikiki event downstairs. Staff is friendly and rooms are nice and clean. The food at the beach house was good & the vibes were immaculate. I would definitely stay here again!
Image of the Tripadvisor rating Not Living Up To Our Expectations...

Oct 2, 2020 Hermann M Mannheim, Germany

We picked the hotel because of its historic background but had chosen a tower wing room as this category offered more space and a balcony. I do not know for sure whether our stay would have been more satisfying in the ambience of the old colonial building - at any rate the tower room (and not just that) fell short of our expectations... Check-in… Read more
We picked the hotel because of its historic background but had chosen a tower wing room as this category offered more space and a balcony. I do not know for sure whether our stay would have been more satisfying in the ambience of the old colonial building - at any rate the tower room (and not just that) fell short of our expectations... Check-in was quick - no lei greeting, no cool towel and no welcome drink (maybe that would have required an extra booking) and (repeatedly) a long wait for the elevator... Our king room with partial ocean view and a balcony was spacious with the typical US chain hotel wall-to-wall carpet and classic style furniture. So far so good... BUT due to its generous size the room looked sparsely furnished (a wardrobe would have changed the impression) and the carpet was not clean (potato chips under the desk). The room looked dark with the tower wing of the neighbouring hotel being just a stone's throw away, and the balcony chairs looked cheap... The bathroom had an ordinary curtain tub/shower combo and would have looked like a typical motel bath if it had not been for a Japanese style toilet and a closet. Needless to say that an open closet in a damp bathroom is not ideal for storing your clothes... While robes were available slippers were missing. The bed was comfortable (!). BUT the walls are thin and the baby next door could not be ignored, not to mention the noisy water pipes early in the morning. As we had not come for a relaxing experience but for exploring the first of three Hawaiian islands on our "round the world" list I cannot comment on either beach or spa. The hotel is conveniently located. The entrance and the historic building are stunning. Sitting under the banyan tree in the evening has a romantic touch. And we sure enjoyed watching people go by from the rocking chairs on the front porch. As I said - maybe a room in the original Moana would have deserved a different rating. But based on our experience we would not come back and cannot recommend it. Read less