Moana Surfrider, a Westin Resort

Honolulu, Oahu

The hotel

With its rich heritage and stately décor, ‘The First Lady of Waikiki’ has been restored and revitalised. The legendary resort combines turn-of the-century Victorian elegance with modern Westin amenities and luxuries. By day, relax by the lovely pool area or on the hotel's private beach section. As the sunsets, guests congregate at Banyan Court to salute nature's glowing display with a cocktail, the strains of Hawaiian musicians taking them into the evening. The romantic 'sunset dinner' menu in Banyan Veranda features some mouth-watering Hawaiian and International creations. The resort is also home to Waikiki's first and only beachfront spa, boasting 14 treatment rooms and Westin WORKOUT fitness facility.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Honeymoon
  • No Smoking
  • Kids Club
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service

Where is it

On a prime stretch of Waikiki Beach, opposite International Marketplace, with lots of shops, bars and restaurants.

Hotel information

793 rooms on 6 floors in 3 buildings. All with air-conditioning, LCD TV with pay-per-view films, high-speed Internet access*, alarm/clock radio, coffee maker, mini-fridge, safe, The Heavenly Bed®, hair dryer, iron and board. Double Banyan City Rooms or Double City View Diamond Rooms with 1 king-size Heavenly Bed®, sleeping maximum 2 adults.

Double Deluxe Tower City Room, sleeping maximum 4 adults.

Double Tower Partial Ocean View Rooms, sleeping maximum 4 adults.

Double Banyan Classic Ocean Rooms, sleeping maximum 4 adults.

Double Deluxe Ocean Diamond Rooms, sleeping maximum 4 adults.

Double Deluxe Ocean Tower Rooms, sleeping maximum 4 adults.

Premier Ocean View Rooms, sleeping maximum 4 adults.

Beachhouse at the Moana (oceanfront fine dining). Veranda at the Beachhouse (specialty tea). Surfrider Café (healthy meals). Beach Bar (tropical drinks and casual Hawaiian cuisine). Vintage 1901 bar (wine, artisan beer and savoury bites). Beach Pool. Moana Lani Spa, A Heavenly Spa by Westin*. Water sports rentals*. Hawaiian arts and crafts activities. Range of daytime/nighttime entertainment. Poppins Day Care for kids*. WestinWORKOUT® Fitness Facility. Room service*. Self-parking is complimentary to Virgin Holidays guests. Valet parking is available (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - High-speed Internet access in guest rooms and lobby area - Self-parking for 1 vehicle per room - Unlimited local and toll-free telephone calls - Up to max 60 mins per day long distance calls - 2 x bottles of water in-room per day - Children 5yrs and under eat free from children menu at designated dining outlets for breakfast, lunch and/or dinner with paying adult - Mini surfing lessons (15 mins on beach) - Moana historical tour (Mon, Wed and Fri) - Ki Kilo Lani Yoga Class daily - Aqua aerobics class daily - 4"x 6" colour photograph per room - $5.00 discount on admission to Lolani Palace - Welcome beverage (2 glasses of wine per room per stay). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

This hotel is non-smoking throughout.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3013)
  • Very good (1690)
  • Average (702)
  • Poor (326)
  • Terrible (309)
Image of the Tripadvisor rating Beautiful

May 22, 2019 lemonlime78 Washington DC, District of Columbia

This hotel is very beautiful. The bar area behind it, with the giant tree in the middle, is also very pretty. The staff were very friendly and helpful, and upgraded me to an ocean view room without request. The room was clean and very large and comfortable. I would definitely stay here again.
Image of the Tripadvisor rating big disappointment

May 22, 2019 travelyoda1

We planned a visit to the Moana to celebrate our 45 anniversary after spending our honeymoon there. Booked it a year in advance. They asked if we were spending a special occasion and shared our visit.They said we'd like to offer a special welcome gift for the occasion. Arrived and they never heard of such a thing, no notes. The view room… Read more
We planned a visit to the Moana to celebrate our 45 anniversary after spending our honeymoon there. Booked it a year in advance. They asked if we were spending a special occasion and shared our visit.They said we'd like to offer a special welcome gift for the occasion. Arrived and they never heard of such a thing, no notes. The view room requested was very marginal. Side of a building. Our kids asked if we enjoyed the gift certificate they arranged to have presented on our arrival. Never happened, couldn't find it. They had to call the person they arranged it with and remind them. Still not presented, slipped under our door the last night. We asked about whether we could use it on charges we had already accumulated since it was late. They had to check with the manager to get an ok! The staff couldn't be slower unless they were underwater. We followed up and asked what ever happened to the "welcome". They insinuated we might have made that up. Really? The poolside hamburger for $26 and the watered down drinks were also disappointing. The service in our platinum ownership line was the slowest one at the counter. this has become a wedding destination hotel. 6 in one day. That's their focus, not guests. Never even gave us a stay survey. Wrote to the gm and said the memory we hoped to make was a poor one. No response. We stayed at two other Westins on our trip. Others great but this one failed us. Spend your good money somewhere else, this place is tired and lost its edge. Read less
Image of the Tripadvisor rating Thanks to Josh for great service

May 21, 2019 Simon G

Had a little issue with the air conditioning in our room and talked to Josh A. at the front counter. He arranged for our luggage to be moved to another room while we were exploring and we came back to a great room without any hassle. He really was great and accommodating and turned a sour situation into a great customer experience. Thank you,… Read more
Had a little issue with the air conditioning in our room and talked to Josh A. at the front counter. He arranged for our luggage to be moved to another room while we were exploring and we came back to a great room without any hassle. He really was great and accommodating and turned a sour situation into a great customer experience. Thank you, Josh! Read less
Image of the Tripadvisor rating No notification of strike, HORRIBLE service dealing with the hotel bill afterward

May 21, 2019 jenniferalana

This is a beautiful, historic property. They are right on the beach. They have a lovely pool. We stayed during October, and although there had been an ongoing strike, we were NOT advised ahead of our stay about it. We arrived travel-weary, with tired children, and did not have options to check in elsewhere, and so felt compelled to stay after the… Read more
This is a beautiful, historic property. They are right on the beach. They have a lovely pool. We stayed during October, and although there had been an ongoing strike, we were NOT advised ahead of our stay about it. We arrived travel-weary, with tired children, and did not have options to check in elsewhere, and so felt compelled to stay after the staff re-assured us that all of our needs would be met while at the hotel. The food amenities were certainly limited, and no one came to clean our room (which can be tough when you sprinkling sand out of your clothes each day and night). But the WORST part of our trip was dealing with paying for the hotel afterward. The manager charged the WRONG card for our stay (in spite of previous clear communication), they tried to deny the charge-back, and THEN after they finally charged the correct card, then contacted us 2 months later with a bill, CLAIMING that we still owed the the cost of the stay. We spend HOURS AND HOURS dealing with their incompetence, especially since they NEVER responded to our emails, or answered the phone during normal business hours to help us resolve this matter. Our bank finally completed the charge-back because of the poor communication from the hotel management. They ALSO promised us on arrival that the "resort" fee would be redacted from our stay cost, WHICH WAS A LIE. If you would like to reflect back on your stay in Honolulu happily, DO NOT do yourself the disservice of dealing with this POORLY managed property (courtesy of Sheraton and Westin). We've previously had a great stay at the Hyatt across the street. Read less
Image of the Tripadvisor rating Recommended highly

May 20, 2019 wnderlust405 Weston, West Virginia

We loved this resort! It’s beautiful, incredibly clean, very friendly staff. We received a late check out free of charge, and when we told them we lost one of our room keys, there was no fee for it. Check in/ out was a breeze. Located downtown Waikiki with walking distance to hundreds of shops and restaurants. Gorgeous beach. The bus and trolley… Read more
We loved this resort! It’s beautiful, incredibly clean, very friendly staff. We received a late check out free of charge, and when we told them we lost one of our room keys, there was no fee for it. Check in/ out was a breeze. Located downtown Waikiki with walking distance to hundreds of shops and restaurants. Gorgeous beach. The bus and trolley pick up there (don’t pay for cabs!) They have a “private” beach but no one checks and we noticed several people walking down and hanging out on the Moana’s beach. Food is incredibly expensive, like $37 per person for breakfast expensive. We walked to LuLus which had delicious, reasonable food. Walking distance to Hertz to rent a car (which is inside another hotel) They have beach towels to use for free, and they never ran out which other places we have stayed at never had towels when we needed them (one less thing to pack!) I really can’t say enough good things about this place. Read less