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You’re so close to Disneyland Resort here that you can walk to the front gate. That means you’re also near to plenty of places to eat and drink, and of course to watch the nightly firework displays over Sleeping Beauty’s castle. A Disneyland Resort Good Neighbour Hotel, the Sheraton Park is friendly, affordable and has its own Disneyland Desk to help you get the most out of your days. Rooms are comfortable with views over either the pool area or Disneyland Resort itself — make sure you ask for a Disney View Room to watch the fireworks from your window or balcony.
Amenities
Bar
Swimming Pool
Hot tub
Families
Theme Parks
Room Service
Valet parking
Safety Deposit Box
Wheelchair access
Fitness Centre/Gym
Laundry Service
Internet Access
Where is it
An easy 10-minute walk from Disneyland® Resort. Shuttle service to Disneyland® Resort*. 5-minute walk to GardenWalk.
Hotel information
486 rooms on 13 floors in 1 building with 4 lifts. All with private balconies with views of the pool area or Disneyland® Resort, renowned Sheraton Sweet Sleeper® Bed, air-conditioning, 42" flat-screen TV with on-demand films and complimentary Disney and HBO channels, complimentary WiFi, safe and fridge with complimentary bottled water. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults. Rollaway bed may be requested for rooms with 1 king-size bed only*.
Why is this a Virgin Holidays Favourite?
Centrally located for Disneyland® Resort with spacious guest rooms.
Exclusive Virgin Holidays benefits:
Complimentary upgrade to a Partial Disney View Room, subject to availability upon check-in
Discounted self-parking: $12 plus tax per day (normally $21 per day)
Complimentary WiFi, a saving of $7.95 per 24 hours
Savor at 1855 (open for breakfast, lunch and dinner), Morton’s Steakhouse (open for dinner), SPLASH Pool Bar (open for lunch), SIP Lobby Bar + Kitchen (light bites), Cafasia (all-day snack shop and deli). Large outdoor heated pool. Whirlpool. Fitness centre. Self laundry*. Room service*. Business centre. Complimentary WiFi for Virgin Holidays guests (normally $9.99 per 24 hours). Scheduled shuttle to local shopping malls*. Self-parking $12 plus tax per day (normally $22 per day) and valet parking $27 plus tax per day (payable locally, subject to change).
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Non-smoking hotel.
Based on 2699 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (939)
Very good (1137)
Average (385)
Poor (148)
Terrible (90)
Wonderful Sheraton
Oct 28, 2020MJOcfam
Our family was fleeing fires in OC stayed a night. This hotel was one of the FIRST hotels offering evac discounts for families with pets. They could’ve taken advantage of us but showed compassion when we needed it most. Also made it easy to reserve a room and were so welcoming. Thank you!
Upcharged for Pets
Aug 4, 2020jaylC4894AT
We booked our room on HotelTonight and on hotel tonight it says "Pets OK under 40 lbs, no fee." I included a picture. So we stayed in the hotel from 08/02-08/03 and we brought our dogs. We arrived home today to find that our card has a pending charge for the dogs. I called the hotel on 08/03 and spoke to Violet (who claimed she was the…
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We booked our room on HotelTonight and on hotel tonight it says "Pets OK under 40 lbs, no fee." I included a picture. So we stayed in the hotel from 08/02-08/03 and we brought our dogs. We arrived home today to find that our card has a pending charge for the dogs. I called the hotel on 08/03 and spoke to Violet (who claimed she was the manager) and she refused to help me in anyway and just told me I had to call HotelTonight. It is not my job as a customer to police websites for these large chains. They have IT departments that can do that kind of work. As soon as the charges actually post on my CC I will be disputing them.
Furthermore the room I stayed in 809 had some kind of burns and inkstains (blood??? IDK) on the carpet. When we checked out at 12 the hallway we walked out into smelled like sewage. We will put up with a lot from a hotel when we can bring our pets, but since these rooms are apparently only meant to be occupied by humans good God get your act together. We stayed at a LaQuinta the night before (Which allows pets) and our room didn't look and smell like we were next to a sewage facility.
I would also think that with the current situation you would try and take care of the few guests you have instead of screwing them over. So over the next 6 months to a year while this pandemic is still going on and your company is hemorrhaging money, Ill make sure from now on you wont be getting any of mine.
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Pool and room are disgusting and sad.
Aug 1, 2020Kjp707Redwood City, California
First off you have to pay to watch tv after a $150 damage deposit. Even though the carpet has holes in it already and there was two used In N Out cups on the balcony. Then I tried to use the pool and it hey said that we could not because of COVID-19, no problem with that. We get there and there’s at least 5 hillbillies, drinking vodka in the pool,…
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First off you have to pay to watch tv after a $150 damage deposit. Even though the carpet has holes in it already and there was two used In N Out cups on the balcony. Then I tried to use the pool and it hey said that we could not because of COVID-19, no problem with that. We get there and there’s at least 5 hillbillies, drinking vodka in the pool, smoking, flashing their breasts, swearing and harassing the other women who were not in their party including my girlfriend. And I told the manager who raced out there. He Talked to them and they just kept doing it louder and more frequent so we just left. Then the AC did not work. Never stay here again. Nasty nasty place. Not worth it. Spend your money somewhere else. Paying more is better than being ripped off at this place. Fact I’ll never stay at a Sheridan again. I feel so disrespected. I wish I could give it -5 stars.
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Awful experience
Jul 22, 2020TTFN1727
We felt unsafe, our room wasn't very clean, AC is centrally regulated so you can only adjust the fan from low to high and the room wasn't cool enough for us, no room service or housekeeping for a two night stay due to covid, long walk down Harbor to Downtown Disney passing by many homeless people that were yelling, parking costs too much for an…
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We felt unsafe, our room wasn't very clean, AC is centrally regulated so you can only adjust the fan from low to high and the room wasn't cool enough for us, no room service or housekeeping for a two night stay due to covid, long walk down Harbor to Downtown Disney passing by many homeless people that were yelling, parking costs too much for an unsafe parking lot, and an unhelpful receptionist in the lobby. Unfortunately, we will not be staying here again. I felt it did not meet the standards of a Sheraton.
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Scary experience
Jul 17, 2020Getmovin2
My daughter, my two young granddaughters and I booked a room here for our trip to Anaheim. We were charged a parking fee for both nights. They claimed the parking was for guests only. However, we noticed that there was a creepy looking jeep parked in the parking lot with a couple of shady looking guys in it when we left to go to down town disney…
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My daughter, my two young granddaughters and I booked a room here for our trip to Anaheim. We were charged a parking fee for both nights. They claimed the parking was for guests only. However, we noticed that there was a creepy looking jeep parked in the parking lot with a couple of shady looking guys in it when we left to go to down town disney in the afternoon. When we returned they were still there. We hurried up getting the children out of the car and went straight to our room for the night. The morning we checked out, we all went down to the parking lot with our luggage and there was an old beatup looking car parked two spaces from us with all the doors and trunk opened, garbage bags and garbage piled up inside the car and all over the ground around the car, what looked like a bottle of booze laying on the ground next to the drivers door, a woman crying &screaming hysterically sitting in the front seat and a man pacing around the car that seemed to be drunk or on some kind of drugs, Thank God there was a gentleman standing next to a van on the other side of us that was watching the whole thing too. We immediately got the grandchildren in the car and hurried as fast as possible to get our luggage and belongings in the trunk and us in the car. We went to the front desk and turned in our keys. We told the lady at the desk about what we saw in the parking lot and how scary it was for us and the little ones. She acted like she didn't care at all. We felt since we were charged for secure parking, it should have been just that and we asked for a refund of the parking charges. She refused to give us a refund stating that the people in that car were hotel guests. They looked drunk and on some type of drugs and the car was a hot mess! No luggage, just bags of garbage everywhere. Screaming and yelling going on at 9:20 in the morning. Also, as a side note, do not walk to Disneyland from here. There are a lot of homeless drug addicts along the road by the 7-11 yelling filthy language at you and we also saw human waste on the sidewalk . If you do stay on Harbor, be sure to take your car to wherever you want to go! Especially if you have little ones. We also had no housekeeping and there was dust all over the headboards and furniture. We will NEVER stay at this hotel again!
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
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Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
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