Best Western Plus Sunset Plaza Hotel

This is the hotel we always stay at and just recently stayed there for 5 nights. We ran into a couple hiccups on our last stay and the General Manager addressed our concerns and reached out to me personally to ensure he made it right! A few things about the hotel: - wonderful location, simply no better location for what we enjoy doing in L.A. - parking is secure in underground garage and still reasonably priced under $30 - large selection of breakfast items - we have always found the rooms clean As mentioned, the few hiccups on our last trip were addressed when the GM reached out to me personally and I will deal directly with him next time. Great hotel, we would stay there again!!! CS Read less

Such a great hotel in a nice location, and Carlos Morgan was so helpful he made me check in early because I was so tired and needed some rest. Complimentary breakfast was ok, not great but convenient. The rooms were spacious and clean. The pool was so charming! The location is right infront of one of the hop on hop off stops so it was very convenient to use this tour to see bits and pierces of LA safely! Read less

We booked a City View Suite with 2 Queen Beds and checked in on 5/6/2022. Our room had two queen beds, a sofa, a desk with rolling office chair and a bathroom with a shower and separate jetted tub. The balcony had a small table, two wicker/rattan chairs and a chaise lounge. So, in essence, we received a room equipped with what was advertised on the website. I'm not going to go into detail about the absurdity of how the hotel is set up with no way to get to a room without going up and then down stairs to reach the hallway with guest rooms. PROBLEMS: Room stunk, it just smelled bad. Like old, old carpet which doesn't get cleaned and just sprayed repeatedly with that hotel carpet spray to cover up the smell. We saw a small frame with a sign reading how the hotel was taking measures to be sure the rooms were sanitized and cleaned and how their level of cleanliness was top-notch. Not really based on what we experienced. The air conditioning/heating wall unit was absolutely filthy. We took a photo to show how disgusting it was and even the maintenance man who responded to our concern said it should not have been allowed to get that dirty. How is this top-level clean? Same with the bathroom fan, just gross and covered with dust/dirt/grime. The carpet had lots of debris on it, little pebbles, some pieces of something like PlayDoh and food crumbs. We asked housekeeping multiple times to vacuum but it never happened. No daily housekeeping available so we were just out of luck. Near the bathroom some of the carpet was pulled away from the floor but never secured. Another section near the sliding doors had multiple large burnt areas. The bathroom was not just dirty but in need of repair. The shower door does not close properly so water pools on the ledge of the shower and the floor. No matter how you adjust the shower head it still leaks out and puddles, making the tiles slippery and the rug soaked. Nothing the staff could do, they said. The wood and carpet just remained wet all the time. Hmm, is that really clean? What about mold? The soaking tub looked to be dirty so we asked for it to be cleaned. A housekeeper came in and said it was not dirty, it was just worn. She showed us it was discolored with dark areas because the surface was wearing away. We thanked her for her time and took some photos of the worn bottom, the chipped and dirt covered jets and the wear near the faucet handles. No thanks, I don't need to soak in this dirt and wear. The sliding door took two of us to open, the tracks were filthy with dirt and grime. We went to the balcony, saw the mold on the chair cushion and never went back out there. We had to move the couch about a foot in order to see the TV and found there to be a used towel, some socks and food debris underneath. We moved it back and used our laptop to watch TV while sitting on our own clean beach towels to sit on the bed. We were told we could ask the front desk to swap out our used towels for clean towels. Good luck with that. We had to ask at least twice, if not three times, for any sort of towel swap. You never knew what you might get: if you handed over a few washcloths and a hand towel you might get a bathmat in return. We never received what we requested, it was just a crap shoot. Laundry was a joke: one washer out of three worked. Another washer had an "out of service sign", the other was just filled with 4" of dark brown nasty smelling water. Dryer worked fine, if you could find a time with no one else using it. Front desk was clueless as to cost of laundry ($2 for broken machine, $3.25 for working machine) and said they didn't know the washers were broken. Another guest stated he was there for 4 days and both were broken the whole time he was there. We always try to look at the positives so here is what could be considered good: Parking is below the hotel, enter from the street behind it and take elevator up after being buzzed in. Breakfast is offered, you may need to go to another floor to find seating, offerings are mostly breads, packaged pastries, cut up potatoes, powdered cooked eggs and sausage. Nothing fancy but could fill someone up if they like these offerings. A pool is within the courtyard of the hotel and it looked to be the nicest place on the property. The pool was cloudy when we went out there, I don't know if that is normal or not for this pool. We looked for other options after we checked in and found our room to be in such poor shape but we had a day-long tour booked the following day and another event the day after. We were able to leave after three nights, instead of the six we had originally booked and were glad to finally escape from the dirt and smell. I would not recommend this hotel until both the physical building and the staff experience an overhaul. I will add that the maintenance team seemed to be the hardest working people on the property. We had a non-working light and a gentleman worked on it (in our room) until he fixed it entirely. Another responded quickly in an attempt to clean the dirty filter and bath fan. Another explained the issue with the washing machines and yet another brought us towels because the housekeepers were gone for the night. They deserve kudos. Carlos, the rest of the staff, in our opinion, does not. Read less

My family and I stayed here for our first time ever going to LA. Finding their parking garage was a nigh mare. After calling them 4 times to file out how to get to their garage we finally asked for a Manager who finally gave us their address to the garage. The garage is so small, don't pull in there if you are renting a larger vehicle like a Suburban. The Hot water, let me tell you! It took the shower 30 min to get hot. When it finally got hot we only had hot water for like 10 min. I was booked to stay here through Delta Vacations and would never come back here. Make sure you do your research and get their address to the parking garage BEFORE you arrive so you don't spend so much time trying to find their garage. Read less