The Plaza Hotel

Midtown, New York

The hotel

Feel like you’ve been here before? You have, in the movies anyway. From Home Alone 2 and Bride Wars, to Sleepless in Seattle, the location has proved a blockbuster backdrop for some firm film favourites. The Plaza certainly lives up to its name, and being a National Historic Landmark it’s full of old-world elegance and grandeur. Just south of Central Park, there’s plenty of places to eat and drink right on your doorstep, but some of the hotel’s own restaurants are not to be missed. And not forgetting the aptly named Champange Bar, where you can sip on some bubbles whilst looking out on Fifth Avenue and The Pulitzer Fountain.

Amenities

  • Bar
  • Spa
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

At Fifth Avenue and Central Park South. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

282 rooms. All with air-conditioning, satellite TV, DVD player, iPads, telephone, mini-bar*, tea/coffee maker, safe, hairdryer and iron and board. Plaza Rooms are 475 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Deluxe Rooms are very spacious at 550 sq ft with a sitting area, 1 king-size bed and 1 rollaway bed, sleeping maximum 3 adults or 2 adults and 2 children.

Signature Terrace Rooms are 550 sq ft and include a private terrace overlooking the courtyard garden, an oversized bathroom with window, and 1 king-size bed, sleeping maximum 2 adults.

Grande Luxe Rooms are 625-750 sq ft and are open-plan with sitting area, white glove butler service (on-request) and butler pantry, with 1 king-size bed, sleeping maximum 2 adults. 

Junior Suites are 730 sq ft and are open plan with a sitting area, and butler's pantry with 1 king-size bed, sleeping maximum 2 adults.

Edwardian Suites are 1000 sq ft with a spacious living room with powder room, full bedroom, large master bath and 1 king-size bed, sleeping maximum 2 adults.

Pulitzer Suites overlook Fifth Avenue and the Pulitzer Fountain and are 900-1000 sq ft. Featuring separate living room, white glove butler service, 1 king-size bed and full-size sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Carnegie Suites have partial views of Central Park and are 1000 sq ft. Featuring large separate living room, white glove butler service, 1 king-size bed and full-size sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Vanderbilt Suites have views of Fifth Avenue and the Pulitzer Fountain and are 1500 sq ft. Featuring two full-size bathrooms, expansive living room with dining area, two bedrooms, the master bedroom with 1 king-size bed and the second bedroom with 1 queen-size bed, plus full-size sofa bed, sleeping maximum 5 adults or 2 adults and 4 children. 

The Palm Court (breakfast, afternoon tea, evening snacks and cocktails), The Rose Club, The Champagne Bar, The Plaza Food Hall (European-inspired speciality food hall), Todd English at The Plaza (with 9 diverse food stations). Room service*. Fitness centre. Guerlain Spa*. Warren-Tricomi Salon*. The Plaza Boutique. Shops at the Plaza. WiFi access*. Babysitting service* (on request). Laundry/dry-cleaning service*. Valet parking $95 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1935)
  • Very good (540)
  • Average (266)
  • Poor (169)
  • Terrible (117)
Image of the Tripadvisor rating Always Love Love Love The Plaza

Nov 15, 2019 Lori2013 Washington DC, District of Columbia

Still one of the most beautiful hotels we always stop at when in NYC. Always Love Eloise at the Plaza. Great location and photo ops. Unfortunately the front of the hotel is undergoing some renovations.
Image of the Tripadvisor rating Who Gave the Plaza a Five Star Hotel Title?

Nov 11, 2019 Nina P

I’m not even sure where to begin but in summary, I came to the Plaza to learn about its great services to incorporate into my company, but instead I learned what NOT to do in this service industry. Every minute I stayed longer, I was given the chance to be appalled by their unpleasant service. First when I got to the hotel, there was no bell… Read more
I’m not even sure where to begin but in summary, I came to the Plaza to learn about its great services to incorporate into my company, but instead I learned what NOT to do in this service industry. Every minute I stayed longer, I was given the chance to be appalled by their unpleasant service. First when I got to the hotel, there was no bell boy to assist with the luggage. The front desk agent was nothing great, less welcoming than Holiday Inns employees. My room was next to what seems to be a dumpster street and at around 5am the dumpster truck was making very loud noises out side for an hour and half. Obviously, I could not sleep well since then. It is hard to believe for me that the hotel is unaware of this. I debated whether to call for earplugs but was afraid I would be faced with another unpleasant service and just decided not to interact with the Plaza’s rather snobby employee. Then I called the concierge to ask for a cab to an airport. The concierge, Melody, picked up and told me the Plaza does not do a taxi reservation but I could get a yellow cab when I come downstairs. I’ve never once encountered a hotel without such service but I guess the Plaza is one. So then I asked if there are yellow cabs usually waiting in front of the hotel so that I can gauge the time, she snarked. Unbelievable, but the concierge snarked at a guest. Only after reminding her that I’m going to an airport and I need to gauge my time right, did she check with the doorman. I was silently seething at this point and just wanted to get out of this place. Then at the check out, a front desk agent Melissa, did not ask a single question about how my stay was. At this point I didn’t have a better expectation for the Plaza’s front desk so I just asked her to email the receipt. She had her hand in her pocket and didn’t say a word besides, “you’re all set.” Wow. And I thought I’ve seen enough of this nonsense earlier. And no, the email did not come through- not only was the front desk agent unkind but also careless. I would understand all these hostilities and carelessness if I were at a two star hotel. But with such a high expectation for the Plaza I had, I wish I never booked my stay. That way, I could still see the Plaza as the dream hotel to look up to in this industry. As a future hotelier aspirer, I can’t describe how much I was looking forward to this stay, but all the unpleasant service and hostile attitude by the employees ruined the entire stay and the brand image I had. The two stars are for the design of the hotel and the learning experience I had for what not to do in the service industry. The front desk is called the face of the hotel in this industry. The Plaza is no doubt one of famous hotels in NYC. However, the trend is changing with many other luxury hotels rising with over the top services in NYC. If the Plaza only depends on its historical reputation to lure its customers, one day it will be seen nothing more than as an old hotel, once a proud one, with unhappy employees fuming out their unhappiness to the customers. Read less
Image of the Tripadvisor rating Great’ish

Nov 10, 2019 VincentPeach1 Nashville, Tennessee

I’m in love with the History & European charm if this hotel! Every body must experience the plaza once. The bathrooms are spectacular but standard rooms are a bit small. You pay for location and name. We have found much better luxury deals in nyc. It’s next to Bergdorfs which is a huge PLUS
Image of the Tripadvisor rating Afternoon Tea

Nov 9, 2019 Richasv3

I had such an amazing time celebrating my birthday at the Plaza! It was my first time visiting for afternoon tea, and Joshua Clem made sure to make my friend and I feel so special the whole afternoon. I highly recommend this experience to anyone looking to do something a little extra special for his/her birthday!!
Image of the Tripadvisor rating Luxury lunch at its finest

Nov 6, 2019 ohaudreykate Adelaide, Australia

We had the pleasure of visiting The Plaza New York for a High Tea at the Palm Court. The selection of food was delicious and very generous (couldn't even finish it all!) And the service was outstanding. Our waiter Muhibul was so kind, professional and very friendly. He even offered to take photos for us and was respectful to let us enjoy our… Read more
We had the pleasure of visiting The Plaza New York for a High Tea at the Palm Court. The selection of food was delicious and very generous (couldn't even finish it all!) And the service was outstanding. Our waiter Muhibul was so kind, professional and very friendly. He even offered to take photos for us and was respectful to let us enjoy our lunch. Although it was $$$ the experience was worth it. Read less