We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.
A mix of style and fun, Renaissance Palm Springs is a welcoming desert hideaway. Reserve yourself a cabana by one of the biggest pools in the area, relax among the palm trees and gaze at the mountains, or maybe book yourself a massage at the spa. Rocks Lounge is the place to be for getting social, with coffee, cocktails and great food — the evening fire pits adding nicely to the laidback Californian vibe. Fancy exploring the restaurants downtown? It’s not far at all, but if it’s too hot to walk in the heat, the hotel will drive you down.
Amenities
Bar
Spa
Swimming Pool
Families
No Smoking
Children's Pool
Room Service
Valet parking
Fitness Centre/Gym
Laundry Service
Internet Access
Close to City Centre
Where is it
Located in Downtown Palm Springs, a short walk from restaurants and bars. There are golf courses and other activities nearby, and Joshua Tree National Park is about an hour away.
Hotel information
410 rooms and suites on 5 floors. All with air-conditioning, HDTV, WiFi, tea/coffee-making facilities, alarm/clock radio, safe, hairdryer, Aveda bath amenities, iron and board. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Pool View Suites have separate living/sitting room, with 1 king-size with full-size sleeper sofa, sleeping maximum 4 adults.
Date restaurant (open for breakfast). Rocks Lounge (lounge bar and outdoor patio, serving light meals). Pool bar (open for drinks and light lunches). Corner Pantry (takeaway snacks and drinks). Outdoor pool (heated seasonally) with private cabanas* and firepits. Kids pool and sandbox. Whirlpool. Spa Del Sol* (massages and body treatments). Fitness centre. Complimentary WiFi in public areas. Complimentary downtown shuttle. Room service*. Business centre*. Self-parking $30, valet-parking $40, per day (payable locally, subject to change).
*Denotes local charge.
Non-smoking hotel.
Based on 488 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (271)
Very good (102)
Average (49)
Poor (31)
Terrible (35)
Our check in started off on the wrong foot...not expected from hotel.
May 10, 2022939darcyw
Booked this thru a third party seller (priceline) - but had i known the prices were a little better, would have done it direct, that said...
Originally it showed a 3pm Sat check in, then it was 4pm...This was a girls get away for just two of us-but we totally understand if you are understaffed - but~~~~
We called about a 3pm check in, was told…
Read more
Booked this thru a third party seller (priceline) - but had i known the prices were a little better, would have done it direct, that said...
Originally it showed a 3pm Sat check in, then it was 4pm...This was a girls get away for just two of us-but we totally understand if you are understaffed - but~~~~
We called about a 3pm check in, was told it should be ready at 4pm...we arrived at 3:30 (did a resort pass at ANOTHER place, due to this late check in) and young woman at Renaissance desk told us they would call when it was ready...so we went to get something to eat, off property.
At 5pm we returned to them, still not ready - apologies for not calling us, mutterings about how this room is an upgrade from what I originally booked - King with couch pullout. They gave us two "drink tix" for house wine/beer to make up for it? wow.
Nope not an upgrade, it was what i booked. MAYBE the PURE room part (now with a view of a parking lot and construction), but a King with a couch (sleeps 3), just the same. Two bath towels for two people? Undusted bedside table, pulled away dust on my hands while searching for light switch.
It is not the property's fault (...) but the pool was pretty gross- nothing was cleaned around the pool (5:30-6pm by time we got down there) - and we watched a maintenance guy skim the pool (near us, we were on chairs, watching) then dump a bucket of "water" in along the side he skimmed (shock or cleaner), and there were people in the pool! A management type was "supervising" - blonde woman in a yellow/white summer dress with mule slides...
It was pretty nasty all around - so we hoped for a better outcome the next day.
At 6:30 am I went out to find a car charger (get with the times, property, nothing there???) and when i came back, I spoke with Peter about the situation. He apologized and understood all that happened - he extended our check out time to 3pm, THAT was really nice- we got to enjoy a clean pool and less people (they were checking out!) - we thoroughly enjoyed the "new" day!
He said he would put 10k points in my Marriott account and I have yet to see that happen, but Peter tried to make a better situation out of a sour one.
It is a nice property - and the general public sucks- they are selfish and do not clean up after themselves or their children, but the Renaissance needs to step up its cleaning throughout a day to make it enjoyable, for everyone, else.
If i get a good rate I may try this one again, but still waiting for the points promised to hit my Marriott account- Tuesday, not there yet.
Read less
Alex
May 1, 2022alexandergK119HD
Amazing place to be.. everything was perfect and this was honestly the best thing to do during vacation time with friends and family. Thank you again for this amazing experience. Definitely will be back
Stagecoach 2022!
Apr 30, 2022maddym489
The renaissance Palm Springs was a perfect place to relax post festival. The staff were so accommodating, especially Alex. The pool was huge and the accommodations were perfect! I would definitely stay here for my next festival!
Great food and bar service!
Apr 29, 2022janejS7978MX
Loved our bartenders here at the bar - super hard workers and attentive even though they were short stafffed. Super friendly, great drinks, great food. lobby was lovely, will definitely come stay here next time!
Great Stagecoach experience!
Apr 29, 2022debcI1876KZ
Such a great Stagecoach weekend! We had great service at the front desk and at the bar. Delicious drinks and appetizers both at the lobby bar and pool side Will definitely be back next time we are in the area.
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.