Riu Plaza Fishermans Wharf

Fisherman's Wharf, San Francisco

Restaurant
Restaurant
King Room
Deluxe Room
Deluxe Room
Restaurant
Restaurant
King Room
Deluxe Room
Deluxe Room

The hotel

Just a pleasant stroll from the shops and entertainment at Pier 39, and the ferry to Alcatraz, the Riu Plaza Fisherman’s Wharf makes a stellar base to explore from. Recently modernised, the hotel’s relaxed and friendly vibe is ideal after a day’s dim sum dining, cable car riding and selfie snapping. Your room is suitably airy and comfortable, you can kick back on the sun terrace by the outdoor heated pool, and, perhaps our favourite part, you can hangout by a crackling fire pit in the outdoor living area.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Close to all attractions in Fisherman's Wharf. Trams stop outside. Cable car stop 1 block away. Transfer time from San Francisco International: 25 minutes.

Hotel information

531 rooms on 3 floors in 5 buildings (all attached) with 5 lifts. All with air-conditioning, TV with pay-per-view films and Nintendo® games, WiFi, coffee maker, mini-fridge, safe, iron and board. Deluxe Rooms with 1 king-size bed, 1 queen-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Northpoint Restaurant & Bar (buffet breakfast, à la carte lunch and dinner). Snack bar - light food & drinks. Outdoor heated swimming pool. Fitness Centre. Room service*. Laundry service*. WiFi (included in resort fee). Concierge service. Self-parking $62 plus tax per day (payable locally, subject to change).

This hotel has a resort fee of $20 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - WiFi - Fitness centre access - Water – Computer use –Newspaper reading app – Luggage store. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (36)
  • Very good (31)
  • Average (13)
  • Poor (9)
  • Terrible (15)
Image of the Tripadvisor rating Great location and great room

Jul 27, 2021 JellyBug Singapore

From the outside, this hotel looks like a standard motel. Walk inside and you will find a modern interior, nice rooms and a great breakfast. In addition, this hotel is at a great location - walking distance to Fisherman's Wharf and others.
Image of the Tripadvisor rating Bash, the manager, very helpful!

Jul 25, 2021 stephaniemH6885DV

I had an issue with my reservation made with a third party. Bash, the manager eagerly helped me with a smile! After a long day of car travel this was much appreciated. To be in FW area with a pool, ample parking snd a nice looking hotel is very rare! I highly recommend this hotel!!!
Image of the Tripadvisor rating Riu for SF Friends Getaway

Jul 25, 2021 fakegrandmother Texas

Was wary because of some reviews but our 5 day stay was exceptional! Lovely room! We got housekeeping any day requested. Choice of hot (eggs, bacon, fruit, Starbucks coffee) or cold (muffin, fruit, granola bar, juice) breakfast each day. Very organized . BEST location - 2 blocks alway from wharf and all tours. Safeway (liquor store inside) market… Read more
Was wary because of some reviews but our 5 day stay was exceptional! Lovely room! We got housekeeping any day requested. Choice of hot (eggs, bacon, fruit, Starbucks coffee) or cold (muffin, fruit, granola bar, juice) breakfast each day. Very organized . BEST location - 2 blocks alway from wharf and all tours. Safeway (liquor store inside) market a block away to get essentials for mini-fridge in room. Have been to SF a dozen times but this will be my new go-to now!! Read less
Image of the Tripadvisor rating Dirty room, horrible service

Jul 25, 2021 Burnsguffey

Despite reading other bad reviews, we took a chance on this hotel bc of its location. Wrong choice. Check in took over 40 mins, at which time I asked to have a ride arranged for our 7am flight on Sunday. I was told, “no need. There’s taxis here 24/7.” Our room had hair in the tub, the tub did not drain properly resulting in standing water, toilet… Read more
Despite reading other bad reviews, we took a chance on this hotel bc of its location. Wrong choice. Check in took over 40 mins, at which time I asked to have a ride arranged for our 7am flight on Sunday. I was told, “no need. There’s taxis here 24/7.” Our room had hair in the tub, the tub did not drain properly resulting in standing water, toilet took 3-4xs to flush properly. We also found other guests’ trash wrappers under the bed. When we called the front desk to switch rooms, no one answered after 45 mins of attempting various numbers so between this and check in almost 2.5 hours of our trip was wasted. . This was also the noisiest hotel I’ve ever stayed at and the most uninformed. We were told there were no ice machines on our floor only to find a working one 30 secs away right before our departure from our dirty, unkept room. Lastly, I inquired the second day to confirm there’d be a taxi for our early Sunday departure and again we told yes. I’m sure this comes as no surprise when I say there was No Taxi that morning, as well not ONE person working: no one at any of the 4 check in desks, no one at bell services, nothing. The biggest scam is how impossible it is to get in touch with ANYONE from Riu hotels so I can only guess all of the hotels in their franchise are just as terrible Read less
Image of the Tripadvisor rating The worst manager

Jul 23, 2021 JessMR1tech

This is for the manager Nima at the Riu Plaza Fisherman's Wharf in San Francisco California. We had a very stressful situation at check in. We made our reservation and paid for our rooms in full months ago. My wife's debit card was cancelled for fraudulent activity a week ago. Because my wife didn't have her card we had to cancel the reservation… Read more
This is for the manager Nima at the Riu Plaza Fisherman's Wharf in San Francisco California. We had a very stressful situation at check in. We made our reservation and paid for our rooms in full months ago. My wife's debit card was cancelled for fraudulent activity a week ago. Because my wife didn't have her card we had to cancel the reservation and rebook paying in full all over again. This is after driving 7 hours from LA. This situation was resolved however in the midst of the event I was heated. I spoke to a woman named Maggie at the front desk who was awesome and went and got her manager Nima immediately. Nima came out and refused to be helpful. I told Nima I did not care about an apology I wanted help with this situation. Again I was heated so this was said loudly. Nima told me word for word "Good because I'm not apologetic. I'm not sorry." At this point I was livid. I asked for a piece of paper and a pen to write down her information and she refused. When Maggie handed me a pad of paper and a pen Nima said I'll get you a card. Nima came back handed me the card and walked away. I don't know if this is customer service at Riu but it's unacceptable. I didn't care about an apology before but I do now. I have never been treated so poorly at a hotel. A Motel 6 has better customer service. I grew up outside of the city and have stayed at hotels around here my whole life. Never have I ever been treated so poorly. I took a chance on Riu because I had never heard of it. And I was let down. I am truly appalled at my experience here. I do want to say Maggie was absolutely amazing. Maggie apologized for the entire situation and was actually trying to be helpful. Maggie was courteous, kind, and respectful. I still can't believe Nima is a manager. I can't be her first complaint. I really hope to hear back from someone promptly and I am hoping to hear an apology from Nima before we check out one Sunday. Read less