We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.
Just a pleasant stroll from the shops and entertainment at Pier 39, and the ferry to Alcatraz, the Riu Plaza Fisherman’s Wharf makes a stellar base to explore from. Recently modernised, the hotel’s relaxed and friendly vibe is ideal after a day’s dim sum dining, cable car riding and selfie snapping. Your room is suitably airy and comfortable, you can kick back on the sun terrace by the outdoor heated pool, and, perhaps our favourite part, you can hangout by a crackling fire pit in the outdoor living area.
Amenities
Bar
Swimming Pool
Room Service
Safety Deposit Box
Wheelchair access
Fitness Centre/Gym
Laundry Service
Internet Access
Close to City Centre
Restaurant
Where is it
Close to all attractions in Fisherman's Wharf. Trams stop outside. Cable car stop 1 block away. Transfer time from San Francisco International: 25 minutes.
Hotel information
531 rooms on 3 floors in 5 buildings (all attached) with 5 lifts. All with air-conditioning, TV with pay-per-view films and Nintendo® games, WiFi, coffee maker, mini-fridge, safe, iron and board. Deluxe Rooms with 1 king-size bed, 1 queen-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Northpoint Restaurant & Bar (buffet breakfast, à la carte lunch and dinner). Snack bar - light food & drinks. Outdoor heated swimming pool. Fitness Centre. Room service*. Laundry service*. WiFi (included in resort fee). Concierge service. Self-parking $62 plus tax per day (payable locally, subject to change).
This hotel has a resort fee of $20 plus tax per room, per day (payable locally, subject to change)
Resort fee includes: - WiFi - Fitness centre access - Water – Computer use –Newspaper reading app – Luggage store. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Based on 76 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (29)
Very good (22)
Average (10)
Poor (6)
Terrible (9)
Scary at night
Dec 12, 2020baelynnnn_Ventura, California
This hotel is in a great location, right by pier 39 and many other attractions. However our room was on the ground floor and the patio was accessible to the street, meaning that anyone could’ve jumped into the patio and broke into the room. Plus the lock on the patio door was so confusing. We did get free breakfast in the morning which was good…
Read more
This hotel is in a great location, right by pier 39 and many other attractions. However our room was on the ground floor and the patio was accessible to the street, meaning that anyone could’ve jumped into the patio and broke into the room. Plus the lock on the patio door was so confusing. We did get free breakfast in the morning which was good and the employees were nice.
Read less
great location, bad service!
Nov 28, 2020Manjurao3
I stayed at Riu hotel, the Fishermans Warf, SF for the very first time. Even though the location is great, I'm disappointed with many little things.
1) NO Coffee Machine: even though their website mentioned coffee machines inside the rooms, they don't have it anymore in the rooms, blaming it on COVID. They should at least mention it on the…
Read more
I stayed at Riu hotel, the Fishermans Warf, SF for the very first time. Even though the location is great, I'm disappointed with many little things.
1) NO Coffee Machine: even though their website mentioned coffee machines inside the rooms, they don't have it anymore in the rooms, blaming it on COVID. They should at least mention it on the website so we can make educated decisions
2) NO room cleaning: Again blamed on COVID, we went out for the whole day and came back to a non made room, you would ALWAYS expect a hotel room to be made at least once a day, but RIU blamed it again on COVID, I believe covid IS at least a time when they should come and clean everything every day! They said you have to ask for it....are you kidding me??? and who will tell us that?? What a way to cut COST!!!
3) If you are booking through Hotel Tonight, please don't fall for the HOUSE BIKES, because they don't have it. and obviously, it is once again the client's fault for believing hotel tonight, no one will take the blame, RIU hotel (for not checking their profile on Hotel Tonight, or Hotel tonight for having that description which they say that hotel gives directly), in the end, it is the customer that suffers!!
No Coffee machine in the room, no room cleaning, no bikes (which they claim online but didnt have hence I had to buy separately for $90) would definitely not make RIU Hotel Fisherman Wharf be my choice of hotels had I known before booking!!
Manju
manju.r.kapu@gmail.com
Room 4519
11/27-11/29
Read less
Nice rooms!
Nov 25, 2020tariqw2013Miami, Florida
The hotel itself is ok...rooms are nice and have been renovated...parking is ridiculously expensive, front desk service is terrible..location is good if you like to be around the piers and wharfs..I would not stay here again.
Great location
Jul 6, 2020prixakemiOrlando, Florida
Nice hotel. I went for business but roommate family with me.
The location was a key to be able to walk to many restaurants and places without a car.
Hotel very clean and amazingly educated staff. I highly recommend it.
Very good and clean hotel
Apr 27, 2020IanqatarSan Miguel de Allende, Mexico
Perfectly located for our trip to the Vancouver Rugby 7's tournament. Modern spacious clean rooms and walking distance to everything. We will definitely return. The one blip was there was an alarm, but the staff handled it very calmly.
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Scary at night
