Intercontinental Mark Hopkins

San Francisco, USA

The hotel

A historic hotel offering great rooms, a great location and a great view. The InterContinental Mark Hopkins is centrally located to many of the city's tourist attractions but make sure you visit the hotel's rooftop lounge, Top of the Mark on the 19th floor to enjoy 360 degree city views and a signature martini menu.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

At the top of Nob Hill within close proximity to Chinatown, Union Square and the Financial District. Valet parking available*.

Hotel information

380 rooms and suites. All with telephone, mini-bar*, safety deposit box, hair dryer and wireless Internet access*. Standard Rooms with limited city/neighbourhood views and 1 king-size bed, sleeping max 2 adults.

Top of the Mark restaurant and lounge (cocktails and light dining). Fitness centre. 24-hour front desk, concierge desk, valet parking*, dry cleaning service*, room service*.

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1148)
  • Very good (992)
  • Average (428)
  • Poor (177)
  • Terrible (83)
Image of the Tripadvisor rating Mismanaged top to bottom

Mar 19, 2019 Andy V Marietta, Georgia

There was a convention in town so I understand the $600+ a night rate but this property is mismanaged in many ways. Room had ripped wallpaper and hair in bathtub. Athletic facility had two very old bikes and two treadmills. Almost all hotels now have the Peloton bikes or at least one with a road seat. Front desk didn't know what floor the… Read more
There was a convention in town so I understand the $600+ a night rate but this property is mismanaged in many ways. Room had ripped wallpaper and hair in bathtub. Athletic facility had two very old bikes and two treadmills. Almost all hotels now have the Peloton bikes or at least one with a road seat. Front desk didn't know what floor the athletic facility was on. Then they never sent a bill so I had to call. So that's the room, housekeeping, facilities, front desk and billing. That's poor management all the way around. Read less
Image of the Tripadvisor rating Tired Old Work Horse

Mar 14, 2019 david_k001 Chicago, Illinois

Oh man, its glory is gone. Soft mattress, soft pillows, worn and dated. Offering $7 bottles of Evian in an old and unkept hotel room was quite amusing, but added insult to injury Long story short, this property is in need of a massive renovation if it's going to compete with four and five star hotels in the Bay Area. The decor in the hallways and… Read more
Oh man, its glory is gone. Soft mattress, soft pillows, worn and dated. Offering $7 bottles of Evian in an old and unkept hotel room was quite amusing, but added insult to injury Long story short, this property is in need of a massive renovation if it's going to compete with four and five star hotels in the Bay Area. The decor in the hallways and room appeared to be from decades ago, topped off by obsolete technology. In addition, the bathroom needs serious attention to cleaning and maintenance - the dirt and grime on and around the caulk and towel bar and was disgusting. If the property was well maintained, I would not have an issue. However, I did not witness any attention to detail whatsoever. Anywhere. I don’t live like that at home, so I sure as heck don’t want to pay a few hundred dollars per night to stay at a hotel in this condition. If you can get a great deal and don’t mind overlooking certain things, go for it. Read less
Image of the Tripadvisor rating Stay at Fairmont San Francisco

Mar 13, 2019 Hawaii M Honolulu, Hawaii

Realized I left behind an important work document at Top of the Mark and called the next morning. No one willing to access lost & found until after 8am. Excuse was that Housekeeping didn't arrive until then. I really don't believe that manager on duty doesn't have keys. I had to leave for the airport at 6:30am. So too bad for me and my business.… Read more
Realized I left behind an important work document at Top of the Mark and called the next morning. No one willing to access lost & found until after 8am. Excuse was that Housekeeping didn't arrive until then. I really don't believe that manager on duty doesn't have keys. I had to leave for the airport at 6:30am. So too bad for me and my business. Won't return to this hotel. I recommend staying at Fairmont San Francisco next door where they offer outstanding 24hr guest service. Read less
Image of the Tripadvisor rating Couldnt fault

Mar 8, 2019 Liz6 Newtownards, United Kingdom

I have to say the service I this hotel is second to none. From the minute u arrive the minute u leave nothing is too much bother. It was my partners 50th birthday the day we arrived and the had complimentary cake and sparkling wine waiting for him. The breakfast buffet is a must. The food is excellent and freshly made and the Greek yogurt is… Read more
I have to say the service I this hotel is second to none. From the minute u arrive the minute u leave nothing is too much bother. It was my partners 50th birthday the day we arrived and the had complimentary cake and sparkling wine waiting for him. The breakfast buffet is a must. The food is excellent and freshly made and the Greek yogurt is the best ive tried. The rooms are spacious and clean. The only thing I would say is that u should vacuum under the bed as u can seethe dust while sitting on the chair. If we return we will definitely stay again. Read less
Image of the Tripadvisor rating Another fabulous stay at the mark opkins

Mar 5, 2019 TrentonCrawford

The mark Hopkins is the only hotel in the San Francisco Bay area that as soon as I step by leccar it feels like home. It's the only place I'll stay in San Francisco. To staff is magnificent the hotel is Phil would old world charm in the heart of the matter nificent city of San Francisco