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With a cable car stop just around the corner and chic guest rooms to rest in, the Holiday Inn Golden Gateway is a great base for your San Francisco stay. Head up to the heated outdoor pool and sundeck for great views over the city or pop in to the R-O-H bar for a selection of craft beers and wines on tap.
Amenities
Bar
Swimming Pool
Room Service
Fitness Centre/Gym
Laundry Service
Internet Access
Close to City Centre
Restaurant
Where is it
Centrally located in Downtown San Francisco, close to Nob Hill.
Hotel information
496 guest rooms and 5 suites over 26 floors in 1 building. All with satellite TV and pay-per-view movies, tea/coffee-making facilities, mini-fridge, safe, hairdryer, iron and board. Standard Rooms (located on the 6th to 20th floors) with either 2 double beds, 1 king-size bed or 1 queen-size bed, sleeping maximum 4 adults.
Corner King Guest Rooms (located on the 18th to 25th floors) with 1 king-size bed, sleeping maximum 2 adults.
Grand View Guest Room (located on the 22nd to 26th floors) with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
R-O-H bar and restaurant. Heated outdoor swimming pool. 24-hour fitness centre. Room service*. Complimentary WiFi. Tours and transportation desk. 24-hour front desk and concierge. Laundry/dry-cleaning service*. Self parking $45 per day (payable locally, subject to change).
*Denotes local charge.
Based on 2211 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (516)
Very good (1004)
Average (484)
Poor (124)
Terrible (84)
Great hotel off the beaten path
Sep 30, 2021maxijet1Dallas, Texas
A pleasant surprise. Stayed here over 40 years ago and expected an outdated hotel. Not at all. Staff was very welcoming with an early check in. Restaurants nearby, easy access to cable car. About 15-20 minute walk to BART Civic Center station or possibly quicker on MUNI. Room clean and roomy with a great view. Area not as busy as other parts…
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A pleasant surprise. Stayed here over 40 years ago and expected an outdated hotel. Not at all. Staff was very welcoming with an early check in. Restaurants nearby, easy access to cable car. About 15-20 minute walk to BART Civic Center station or possibly quicker on MUNI. Room clean and roomy with a great view. Area not as busy as other parts of town I’ve stayed in, fewer homeless as well. Will definitely stay here again.
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Pleasant stay
Sep 8, 2021Enrique VLos Angeles, California
We were there over the weekend for a music fest and wanted something centrally located. This was a perfect spot. Quiet rooms, well mannered staff and the breakfast we purchased in the mornings was good as well. Restaurants, convenient store, bars and drugstores surround the hotel within a 10 min walk. They have a pool and gym on 6th floor if you…
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We were there over the weekend for a music fest and wanted something centrally located. This was a perfect spot. Quiet rooms, well mannered staff and the breakfast we purchased in the mornings was good as well. Restaurants, convenient store, bars and drugstores surround the hotel within a 10 min walk. They have a pool and gym on 6th floor if you like those accommodations but we didn't use either since we would leave early and come back late every day. Don't forget your magnetic key, you need it for elevator, lobby restroom and sliding doors if returning late.
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Inconsistent
Aug 24, 2021FNet0Phoenix, Arizona
Very inconsistent property which yields for a very mixed review. The Porte-cochère, lobby, front desk, restaurant areas are kind of updated, clean and reasonably spacious. After you check in and move into the garage (that is a plus for this property), you feel alright about your selection. Garage feels decently clean, safe and with decent…
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Very inconsistent property which yields for a very mixed review. The Porte-cochère, lobby, front desk, restaurant areas are kind of updated, clean and reasonably spacious. After you check in and move into the garage (that is a plus for this property), you feel alright about your selection. Garage feels decently clean, safe and with decent lighting. Then the inconsistency shows up its ugly head. The garage access doors through two fire doors is very tight and poorly illuminated. At this point you think you made a terrible choice... just to be surprised by a half floor flight of stairs and if you made the mistake of waiting to unload the car until you parked and unloaded your staff into a cart... think again. Once you get through that, you are able to breath again as the elevator areas is ok. That will be the first time you get across what might be the worst first impression of this property. The hallway carpet reminds you of a 1960's Las Vegas Back of The Strip hotel. Dirty more than anything else. I wasn't expecting high ceilings, spacious hallways and resort architectural scale as the building screams 1970-1980 from the exterior. Hallways are low ceilings and bit tighter than I would like. By now you've been through the worst and you arrive at your room. Carpet remains untrustworthy but at least the room was given a "lipstick on a pig" kind of make over and it didn't feel dirty. Furnishings are alright and bathroom has the bare minimum to remove itself from the 90's. Most importantly, decent beds and clean sheets. Another issue I found while spending the weekend there was that I was awoke at 06:28 am by someone vigorously cleaning a bucket for about 15 minutes on a utility room right next door to our room. I am sure the bucket did not make it alive from that interaction! Whoever was doing it, was deliberately thinking: "If I am up and working on a Saturday so should everyone else!!!" I tried to keep my cool as that person clearly wasn't thinking about what would everyone else in this floor would be doing at that hour and just carrying on with his day but the same thing repeated Sunday morning as well! Since people are creature of habit, do not plan to sleep in if you are staying at the 9th floor. On the plus side the property has a on-site garage at the extra cost of $40 a night and be careful with hotels that advertise "Parking Available". A lot of them mean down the street at a some parking lot for fees that can go upwards of $75 a night. A lot like the breakfast In a pinch I would consider staying here again. Last note: Contrary to the majority of Holiday Inn Express brand this location does not include a continental breakfast.
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They are happy with thir airline deals, they don't need you
Aug 1, 2021Tvrtko1995Atlanta
Looks like they are happy with their airline deals and they don't care too much about other guests. Since we arrived late, from beginning they yelled on us: "Why you did not call me you are coming?" and let us wait for 20-25 minutes to arrange room. What a welcome?
And yes, it's 'lipstick on the pig' hotel. The only good thing is decent bed for…
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Looks like they are happy with their airline deals and they don't care too much about other guests. Since we arrived late, from beginning they yelled on us: "Why you did not call me you are coming?" and let us wait for 20-25 minutes to arrange room. What a welcome?
And yes, it's 'lipstick on the pig' hotel. The only good thing is decent bed for the night.
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Great place to stay in SF
Jul 10, 2021roj1281Houston, Texas
I stayed here one night while in San Francisco and I thought the hotel was in a great location, they had a parking garage which was easy to get in and out of. They also had some good coffee and food options during covid which I appreciated. Staff was very helpful, room was clean and had a nice view. I would stay here again.
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Great hotel off the beaten path
