Grand Hyatt San Francisco

Union Square, San Francisco

The hotel

This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.

Amenities

  • Bar
  • No Smoking
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Union Square, in the centre of the city. An easy walk to all public transport.

Hotel information

660 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, WiFi*, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.

OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $62, plus tax per day (payable locally, subject to change).

*Denotes local charge.

100% non smoking hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2650)
  • Very good (2028)
  • Average (685)
  • Poor (224)
  • Terrible (155)
Image of the Tripadvisor rating Excellent hotel, excellent location!

Jul 16, 2019 AlemanFamily559 Reedley, California

We have stayed at the Grand Hyatt in the past and loved it. Very happy to go back! Great location, beautiful views. We will stay here each time we visit SF! We would highly recommend it to anyone who is planning a trip to SF!
Image of the Tripadvisor rating Internet speed sucks!

Jul 16, 2019 sh_sadrai Sugar Land, Texas

If you need high speed Internet this is not the right hotel for you ! Upload download about 7 Mbps when Starbucks next door is 30 Mbps. We had 6 days stay. My husband and need up going to Starbucks every day. So inconvenient!! We talked to 4 people from front desk and we opened ticket with their IT department. They couldn’t do any thing. We… Read more
If you need high speed Internet this is not the right hotel for you ! Upload download about 7 Mbps when Starbucks next door is 30 Mbps. We had 6 days stay. My husband and need up going to Starbucks every day. So inconvenient!! We talked to 4 people from front desk and we opened ticket with their IT department. They couldn’t do any thing. We couldn’t cancel since we got through third party . This was our summer vacation !!! We expected more than this from Hyatt!!!! Read less
Image of the Tripadvisor rating lukewarm bath/shower, malfunctioning TV

Jul 16, 2019 Vacation57482595915 Tokyo, Japan

The people working at the hotel are very professional & friendly. It made up for some problems with the room. It took 5 or more attempts to turn on the TV, if it turned on at all. The front desk called in a repair team, but it didn't solve the problem. The water for showers & baths was lukewarm. The front desk said they would see if something… Read more
The people working at the hotel are very professional & friendly. It made up for some problems with the room. It took 5 or more attempts to turn on the TV, if it turned on at all. The front desk called in a repair team, but it didn't solve the problem. The water for showers & baths was lukewarm. The front desk said they would see if something could be done about it, but I guess nothing could be done because it was lukewarm the entire 5-night stay. During a previous stay in Feb 2019, the handle to the toilet fell off when I tried to flush. They fixed it right away, and the handle stayed on for the rest of my stay. Read less
Image of the Tripadvisor rating Wall of room is too thin

Jul 15, 2019 Alice K

I was watching tv at night and was interrupted by the hotel manager who politely asked me to reduce my tv volume. First time I had a request like this. Perhaps the wall of the room is too thin or because there's a door for adjoining room?
Image of the Tripadvisor rating Not a Grand level property

Jul 15, 2019 johnwu2019

Everything works, location is great but not a "Grand" class, at best a regency. Location is good, staff is friendly but this property does not have the look and feel / level of design/details that other Grand properties have