Hilton San Francisco Union Square

Union Square, San Francisco

The hotel

At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby, bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In San Francisco’s Theater District, this hotel is just 2 blocks from the famous cable cars, and a stroll from Moscone Center and the Westfield shopping mall. It’s also just half a mile from Chinatown and Nob Hill, and near Muni and BART transport connections for easy sightseeing. Transfer time from San Francisco International Airport: 30 minutes.

Hotel information

All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, and iron and board. Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Skyline View Rooms have unobstructed skyline views from the 20th floor or higher, complimentary WiFi, grab and go breakfast (for up to 2 people), and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Balcony Skyline View Rooms have a balcony with 2 chairs and a table, skyline views from the 26th floor or higher, complimentary WiFi, grab and go breakfast (for up to 2 people), and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Herb ‘N Kitchen (all-day menu including breakfast pastries and coffee, takeaway options, and gourmet marketplace). Poached (buffet breakfast). Urban Tavern (gastropub menu and local drinks, seasonal dinners). Lobby Bar (local and craft beers). Room service in a bag from Herb ‘N Kitchen*. Cityscape lounge (on 46th floor). Pool deck (on 16th floor, with heated outdoor pool and hot tub). Fitness centre. Small gift shop with newsstand. Concierge. Laundry/valet service*. ATM. Self-parking $66.12, valet parking $79.80, including tax, per night (payable locally, subject to change). A Tesla electric charging station is available*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1286)
  • Very good (1584)
  • Average (1030)
  • Poor (416)
  • Terrible (230)
Image of the Tripadvisor rating Great Stay

Oct 17, 2021 jest76 San Luis Obispo, California

We had a really good stay/experience here. It started off a little rough with a room situation, but it got worked out in the end and the the time spent there turned out really well. The only hiccup I can think of during our stay there: Being a Hilton Honors member I booked my stay through the app. I chose the room we wanted and was all set. Upon… Read more
We had a really good stay/experience here. It started off a little rough with a room situation, but it got worked out in the end and the the time spent there turned out really well. The only hiccup I can think of during our stay there: Being a Hilton Honors member I booked my stay through the app. I chose the room we wanted and was all set. Upon arrival I had the option to go straight to my room, using the digital key through the app, and avoiding all lines at the check-in counter. I decided though to go to the counter and get physical keys as well since I have had issues with the digital key in the past and, I wanted a key for my friends. I didn’t realize my room had been changed until I got to the room and looked out the window and saw no city view. I called the operator and asked why my room had changed on me. Long story short, they changed my room for me and put me back on the side I had originally picked. The Bellman met me at my new room with new keys. Hotel staff: Very friendly and helpful. The men at the front door were always asking if we needed a taxi or anything when we were leaving for the day. The guards were also watching out for us at night when they thought we parked a car across the street, letting us know the city starts ticketing at a certain our. The maids always asked us if there was anything we needed when they saw us in the mornings. We didn’t really use their cleaning service during our stay, but we did swap out towels once. Room: Good - there was some water damage it looked like on the ceiling It was a bit small but worked. Bathroom felt a little cramped, especially if you used the toilet because the hand towels were directly in your face, but that might not be the case in all rooms either; there were also some small stains on the shower curtain but I could see how they can get missed. Beds were comfortable and room was pretty quiet from outside and hallway noise. Cityscape Lounge: An absolutely beautiful place at night. It’s open Fri-Sun on the top floor of tower 1–we went both Friday and Saturday night. Great drinks and again, the staff was very friendly. The views were unbeatable. You literally could see the city light of SF for miles. Location: A bit close to the tinderloin so just make sure you’re careful if you’re wandering around at night. We never had any issues, it’s just hard to see the condition these people are in sometimes. Generally if you walk up a block or two you can get around it. Other than that, you’re only one block over (the opposite direction of the tenderloin) and one block down from Union Square—they have some great coffee there and it’s a nice place to relax as well. And then one more block over and two up and you’ll be at the gate to Chinatown! So much great food to be had there! You’re only a couple blocks up from Market St. where you can easily catch the BART, busses, or trollies. Overall, I would definitely stay here again! Read less
Image of the Tripadvisor rating Love this place

Oct 9, 2021 580bobbyt

great and friendly staff away willing to help short distance from shopping the trolly gheridelli square and plenty of fishing in warf .. been to this location many times always the same and highly recommend to travelers to the area.
Image of the Tripadvisor rating A Very Nice Hotel Were it a Link in a Lessor Chain.

Oct 7, 2021 Burderop Whippany, New Jersey

Like me, the property is showing its age. Fell for the upgrade offer hoping the studio section would include a foldout. Instead, the extra cash reaped us a hugh empty room off a remote corner of the bedroom. A couple of hooks and plain wooden polls gave faint credence to the suggestion this was a bonus second closet. Oh Conrad, I had higher… Read more
Like me, the property is showing its age. Fell for the upgrade offer hoping the studio section would include a foldout. Instead, the extra cash reaped us a hugh empty room off a remote corner of the bedroom. A couple of hooks and plain wooden polls gave faint credence to the suggestion this was a bonus second closet. Oh Conrad, I had higher expectations from you. Read less
Image of the Tripadvisor rating Very nice

Sep 29, 2021 846lev

I picked this hotel because of the picture they have of the view from the rooftop bar and was disappointed to find that it was closed, so if you do the same, check if its open first. Other than that, the hotel was very nice. Clean, good atmosphere, safe. I know it's obvious because its San Fransisco, but please don't bring a car. Parking is a… Read more
I picked this hotel because of the picture they have of the view from the rooftop bar and was disappointed to find that it was closed, so if you do the same, check if its open first. Other than that, the hotel was very nice. Clean, good atmosphere, safe. I know it's obvious because its San Fransisco, but please don't bring a car. Parking is a nightmare. Read less
Image of the Tripadvisor rating Check in was a nightmare

Sep 24, 2021 drrbooher Knoxville, Tennessee

The room was nice, bed was very comfortable, water pressure was good, location great but checkin was a nightmare. Long line at check in, only 2 people at the front desk and it took at least 15 mins to check in each person. Hilton app was not working. Even at check out app was not working requiring me to once again stand in line. A miserable… Read more
The room was nice, bed was very comfortable, water pressure was good, location great but checkin was a nightmare. Long line at check in, only 2 people at the front desk and it took at least 15 mins to check in each person. Hilton app was not working. Even at check out app was not working requiring me to once again stand in line. A miserable experience. Read less