W San Francisco

San Francisco, USA

The hotel

Something slightly different, and decidedly special, everything at this smart urban sanctuary has been designed to indulge. There’s the decadent Whatever/Whenever® Concierge service. There are the excitingly named guestrooms – from ‘Wonderful’ to ‘Extreme Wow’ – with their trademark touches including a Munchie Box and vibrant window banquettes. And there are the playful dining and drinking spaces, including The Living Room, an uber-stylish hangout packed with geometric shapes, colour-changing lighting, and cocktails, with DJs some nights and board games others. There’s the upscale Californian cuisine of TRACE on site, with organic ingredients that can be ‘traced’ back to the local fishermen, farmers and producers; but, as you’d expect from a district that has its own acronym, there are also plenty of trendy eateries in the surrounding SoMa area.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the relaxed but trendy SoMa (South of Market) district, the hotel is just round the corner from Yerba Buena Gardens, by SFMOMA (the Museum of Modern Art), 5 blocks from Union Square, around a mile from Chinatown and Lombard Street, and 2 miles from Fisherman’s Wharf and Pier 39. Transfer time from San Francisco International airport: 20 minutes.

Hotel information

404 rooms and suites. All with 32” flatscreen plasma TV with movies on demand, CD/DVD player, iPod docking station, WiFi available*, telephone, Munchie Box, mini-bar*, coffee maker (on request), safety deposit box, Signature bed, pillow menu, Whatever/Whenever® service* (for iPod® Shuffles and CD/DVD library), hairdryer, iron and board and bathrobes.

TRACE (upscale Californian menu, locally sourced produce). The Living Room (bar, cocktails, light bites from TRACE, board games, DJs Wednesday-Saturday). Upstairs (bar, American menu). 24-hour room service*. FIT® gym (with personal trainers*). Whatever/Whenever® Concierge service*. W Hotels – The Store. Laundry/dry-cleaning service*. WiFi available*. Valet parking $56 a night plus tax (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (975)
  • Very good (810)
  • Average (373)
  • Poor (156)
  • Terrible (96)
Image of the Tripadvisor rating A nice hotel with friendly staff

Oct 9, 2019 Kamal A New Delhi

I stayed here late last month for 5 nights and can say the stay was pleasant. The best thing was the staff was willing to listen to you and get things done, right from Alberto,Nikko and Santiago. As a platinum member they did not have a lounge so offered some credits at the bar. The staff at the bar and in the Trace restaurant was also very… Read more
I stayed here late last month for 5 nights and can say the stay was pleasant. The best thing was the staff was willing to listen to you and get things done, right from Alberto,Nikko and Santiago. As a platinum member they did not have a lounge so offered some credits at the bar. The staff at the bar and in the Trace restaurant was also very friendly (for me the staff makes the difference). The gym is also well equipped. The room seemed to be recently renovated and the shower was quite good. They could though do some improvement in the lobby which though is small looks a bit shabby. Beware of the handling charges as they charged me for receiving a DHL package and delivering it to my room. Read less
Image of the Tripadvisor rating Amazing hotel

Sep 30, 2019 cesarfavaro

One of the best services you could ever have. Location is wonderful, the bar is fantastic, and the rooms are very comfortable and beautiful. The concierge teams is really prepared to help you in any needs.
Image of the Tripadvisor rating Great property

Sep 22, 2019 Mitchietrips

Just completed a quick stay. I was concerned that there might be construction going on but was relieved to find out it is all done. The hotel is very nice. My room was immaculate and well designed. And the location was perfect. I’ll be back.
Image of the Tripadvisor rating Great Stay

Sep 21, 2019 Rob Q Toronto, Canada

Great experience at the W. We had a very minor issue which we reported with a slow shower drain which hadn’t been resolved by the time we checked out. Upon check out we were asked if there were any problems with our room so we mentioned the shower drain again. The woman at the desk offered us a complementary breakfast for our inconvenience which… Read more
Great experience at the W. We had a very minor issue which we reported with a slow shower drain which hadn’t been resolved by the time we checked out. Upon check out we were asked if there were any problems with our room so we mentioned the shower drain again. The woman at the desk offered us a complementary breakfast for our inconvenience which we were happy to accept. At breakfast we were served by Damian who was just excellent. Damian’s attention to detail and ensuring we had a great experience further reinforced for us what exceptional customer service looks like. Read less
Image of the Tripadvisor rating Happy Birthday!

Sep 13, 2019 roachizzlerz

We were here for a Birthday Getaway for my husband. Vanessa has made this mini vacay definitely memorable with the balloons, champagne, &, Cup cakes!!!! I really asked for 4 because i knew my kids would fight over one. But she definitely surprised us with more. She was great and easy to work with ! Valet was polite and friendly. Bell man at… Read more
We were here for a Birthday Getaway for my husband. Vanessa has made this mini vacay definitely memorable with the balloons, champagne, &, Cup cakes!!!! I really asked for 4 because i knew my kids would fight over one. But she definitely surprised us with more. She was great and easy to work with ! Valet was polite and friendly. Bell man at check in got us together to take pics of the decorated room! It was a lovely welcome to the W. San Francisco is even my husbands birth town so he was really ecstatic about it!! Check in was a breeze and pleasant! Rooms were nice and clean. View was beautiful! One thing about the hotel was to use the refrigerator you had to take out all the stuff in side to make room for yours. Then the stuff takes up all the counter space and for 4 people it was a tight fit with all of our stuff. the double beds are kind of small. Also, during check out we requesated bell service but it took over 20min. So, we just hauled everything our selves and just made multiple trips. Other than that we would definitely come back. Valet here was way more quicker than other hotels in SF!!! ANd, hang out in the lobby for drinks! 🙂 Read less