W San Francisco

San Francisco, USA

The hotel

Everything at the W is bright, smart and vibrant, from the artwork on the walls to your guest room, with its Munchie Box and a cosy window bench. Make sure you order a cocktail at The Living Room, a stylish hangout packed with geometric shapes and colour-changing lighting. Pick your night — there are DJs some nights, and board games on others. And for a tasty Californian dinner, head to TRACE with its organic food from local fishermen and farmers.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the relaxed but trendy SoMa (South of Market) district, just round the corner from Yerba Buena Gardens, by SFMOMA (the Museum of Modern Art), 5 blocks from Union Square, around a mile from Chinatown. Transfer time from San Francisco International airport: 20 minutes.

Hotel information

401 rooms and suites on 31 floors. All with 32” flat-screen plasma TV with movies on demand, CD/DVD player, iPod docking station, WiFi*, telephone, Munchie Box, mini-bar*, coffee maker (on request), safe, Signature bed, pillow menu, Whatever/Whenever® service* (for iPod® Shuffles and CD/DVD library), hairdryer, iron and board and bathrobes. Wonderful Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

TRACE (upscale Californian menu, locally sourced produce, open for breakfast, lunch and dinner). The Living Room (bar, cocktails, light bites for lunch and dinner from TRACE, board games, DJs on select nights). 24-hour FIT® gym (with personal trainers*). Whatever/Whenever® Concierge service*. W Hotels – The Store. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary WiFi in public areas. Valet parking $65 a night plus tax (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (997)
  • Very good (823)
  • Average (376)
  • Poor (157)
  • Terrible (98)
Image of the Tripadvisor rating Pleasant and Pretty

Jun 29, 2021 RedDragon17 Cooper City, Florida

Perfectly located near all the restaurants. I wound take an Uber to the Wharf area. We arrived on a Sunday and because it’s in the financial district, all the restaurants were closed. The front desk was super informative and gave us a list of options to Uber to or order Uber eats. Biggest disappointment: all the restaurants and bars on site were… Read more
Perfectly located near all the restaurants. I wound take an Uber to the Wharf area. We arrived on a Sunday and because it’s in the financial district, all the restaurants were closed. The front desk was super informative and gave us a list of options to Uber to or order Uber eats. Biggest disappointment: all the restaurants and bars on site were closed. Even though all of California is open and mask mandates are lifted. I believe they are having staffing issues. We really would have loved to enjoy their bar/lounge-which had great reviews. The room was clean, quiet and perfect for a 1 night stay to grab a flight the next day. Very minimal lifting. The water in the shower was NOT very hot. It was lukewarm. But the water pressure was good. Overall, I would recommend it. Take note: Vallet takes some time due to staffing. Add extra time into your schedule since everyone is getting their car at the same time. Read less
Image of the Tripadvisor rating Could Be Nice if Staffed

Jun 7, 2021 mhm49mhm49 White Plains, New York

They have too few staff to run such a big operation at this time. Most ofyen - there is 1 person at front desk. No concierge. No food. One soap. Really skimped on everything. Room is beautiful - great view. One day it will be good again. Just not yet. Also everything shuts down early in the area to get anything.
Image of the Tripadvisor rating Hmm..

Jan 13, 2021 502klarab

Receptionist at the front desk, by the name of Jason, was EVERYTHING you could wish for coming in to rent a room for a stay. He was plesant, friendly, very helpful, professional. All of thee above and more. Even with this crazy covid ordeal. His additude was. On point, and didn't make me feel uncomfortable at all. As a former business owner, i… Read more
Receptionist at the front desk, by the name of Jason, was EVERYTHING you could wish for coming in to rent a room for a stay. He was plesant, friendly, very helpful, professional. All of thee above and more. Even with this crazy covid ordeal. His additude was. On point, and didn't make me feel uncomfortable at all. As a former business owner, i know what qualities to look for. My take... He deserves a raise lol if i must say so, myself. Good day all! Read less
Image of the Tripadvisor rating 5 Star Service!!

Nov 22, 2020 KendleBishop Fort Worth, Texas

Just stayed here for one night and I definitely will be returning soon! The property is immaculate and the staff is amazing. From checking in to suggestions for what to do, I couldn’t have asked for more. Both Santiago and Kyle were phenomenal they definitely made my stay memorable. Thank you for the best night in San Francisco!
Image of the Tripadvisor rating Great service, especially during COVID-19!

Nov 18, 2020 a11i5on Lexington, Massachusetts

I stayed at the W for 14 nights as I moved into my new apartment. The staff are incredibly friendly, helpful, and respectful. I was impressed by the COVID measures, especially around contactless check-in and gym reservations. The room itself that I stayed in was also so lovely: the "Mega Corner, Larger Guest room" with 1 king size bed. I… Read more
I stayed at the W for 14 nights as I moved into my new apartment. The staff are incredibly friendly, helpful, and respectful. I was impressed by the COVID measures, especially around contactless check-in and gym reservations. The room itself that I stayed in was also so lovely: the "Mega Corner, Larger Guest room" with 1 king size bed. I especially loved the city view! The one small piece of feedback I have for the team is that not having dinner service was pretty difficult and unexpected; since I had a 50 dollar meal coupon, I was hoping to use it for evening meals. Would have appreciated a heads-up via email for this caveat. Otherwise, a great stay overall and highly recommend this hotel to anyone looking to stay in the SoMA area! Read less