W San Francisco

San Francisco, USA

Virgin rating

The hotel

Everything at the W is bright, smart and vibrant, from the artwork on the walls to your guest room, with its Munchie Box and a cosy window bench. Make sure you order a cocktail at The Living Room, a stylish hangout packed with geometric shapes and colour-changing lighting. Pick your night — there are DJs some nights, and board games on others. And for a tasty Californian dinner, head to TRACE with its organic food from local fishermen and farmers.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the relaxed but trendy SoMa (South of Market) district, just round the corner from Yerba Buena Gardens, by SFMOMA (the Museum of Modern Art), 5 blocks from Union Square, around a mile from Chinatown. Transfer time from San Francisco International airport: 20 minutes.

Hotel information

401 rooms and suites on 31 floors. All with 32” flat-screen plasma TV with movies on demand, CD/DVD player, iPod docking station, WiFi*, telephone, Munchie Box, mini-bar*, coffee maker (on request), safe, Signature bed, pillow menu, Whatever/Whenever® service* (for iPod® Shuffles and CD/DVD library), hairdryer, iron and board and bathrobes. Wonderful Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

TRACE (upscale Californian menu, locally sourced produce, open for breakfast, lunch and dinner). The Living Room (bar, cocktails, light bites for lunch and dinner from TRACE, board games, DJs on select nights). 24-hour FIT® gym (with personal trainers*). Whatever/Whenever® Concierge service*. W Hotels – The Store. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary WiFi in public areas. Valet parking $65 a night plus tax (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1003)
  • Very good (828)
  • Average (378)
  • Poor (159)
  • Terrible (100)
Image of the Tripadvisor rating STAY HERE (if you can get in) when attending Moscone for Anything.

Jun 22, 2022 411pattyd

I've been flying into to San francisco to attend shows at Moscone for decades. Then I lucked out. THIS IS IT. I could see North and South from my gorgeous window wall seat. Well designed, neutral soft and comfy room. Tons of plugs in smart places, usb chargers, and touch-dim light fixtures. Shout out to Adriana Lara at the front desk for helping… Read more
I've been flying into to San francisco to attend shows at Moscone for decades. Then I lucked out. THIS IS IT. I could see North and South from my gorgeous window wall seat. Well designed, neutral soft and comfy room. Tons of plugs in smart places, usb chargers, and touch-dim light fixtures. Shout out to Adriana Lara at the front desk for helping me print out documents. Comfy beds, good water pressure and locks on the door. And a hopping bar with cool lighting and fun drinks. Read less
Image of the Tripadvisor rating Worst Misleading Hotel managers I have ever seen

Jun 21, 2022 DanV1306

Myself and my business partner came in and were offered upgrades for free. Thinking we will great great rooms we said yes and received two rooms at the top floor. After two days of extreme noise I called the front desk and explained the noise and the person on duty 'Oh yes its the elevator noise"... I said "what ... you know there is noise ...… Read more
Myself and my business partner came in and were offered upgrades for free. Thinking we will great great rooms we said yes and received two rooms at the top floor. After two days of extreme noise I called the front desk and explained the noise and the person on duty 'Oh yes its the elevator noise"... I said "what ... you know there is noise ... you tell me that you are upgrading me and you are putting me in a room with noise - knowingly???" After not sleeping for two nights in both rooms... being put in rooms with noise - when management and staff knowingly did this ... (and keep doing this to more unsuspected customers)... the management did not even want to compensate us (only offered us some marriot points and breakfast) for not sleeping two nights... and knowingly putting us through this ordeal I usually do not write reviews (bad reviews) but I do not want other people to fall in the trap of paying exorbitant room charges and not sleeping because of noise in rooms that management keeps on selling and putting unsuspected guests in. Read less
Image of the Tripadvisor rating Computers non-functional

Jun 18, 2022 drmattnyc2018 New York City, New York

The computers in the business center are broken and non-functional. The hotel staff were unable to help me print my boarding pass. They couldn’t figure it out and we’re unwilling to allow me to use one of their computers to do so. Surprising dysfunction for a hip mod hotel that hosts business events. Otherwise it was nice. The rooms are… Read more
The computers in the business center are broken and non-functional. The hotel staff were unable to help me print my boarding pass. They couldn’t figure it out and we’re unwilling to allow me to use one of their computers to do so. Surprising dysfunction for a hip mod hotel that hosts business events. Otherwise it was nice. The rooms are nicely appointed and quiet. Housekeeping was very good. Restaurant Trace serves a delicious breakfast and the bar scene looks fun. Read less
Image of the Tripadvisor rating W SF Provides a Great Experience

May 28, 2022 Storyteller675923

I am writing about our most recent Thursday May 12th stay. Simply stated it was all around great. The car valets awesome. The younger woman at the registration desk, I am embarrassed I have forgotten her name, is a fabulous first representative for the hotel. We had dinner reservations elsewhere but decided to eat at the bar and really enjoyed the… Read more
I am writing about our most recent Thursday May 12th stay. Simply stated it was all around great. The car valets awesome. The younger woman at the registration desk, I am embarrassed I have forgotten her name, is a fabulous first representative for the hotel. We had dinner reservations elsewhere but decided to eat at the bar and really enjoyed the service we received from Clay, Jeremy, and William. Bar professionals all around. We were very pleased with the quality of the food served at the bar. I understand the W has a new executive Chef, what an excellent experience the staff delivered! We really like the higher floor well appointed corner room. The room was clean and inviting. We look forward to our next visit. Per our experience, The W is right there with the best of anything the City has to offer. Read less
Image of the Tripadvisor rating Loved it!

Mar 22, 2022 2bluepoints Washington DC, District of Columbia

We loved everything about this hotel. It's modern and upbeat with great staff. We were upgraded to a Studio Suite corner king room and it was fabulous. Very spacious, clean and probably the most well thought out hotel room I've ever stayed in. The available space for luggage/setting out toiletries/makeup and getting comfy was so nice! The bathroom… Read more
We loved everything about this hotel. It's modern and upbeat with great staff. We were upgraded to a Studio Suite corner king room and it was fabulous. Very spacious, clean and probably the most well thought out hotel room I've ever stayed in. The available space for luggage/setting out toiletries/makeup and getting comfy was so nice! The bathroom was huge and bright, a nice change from the dim mood lit bathroom trend happening in hotels. We stayed two nights and hated to leave. It's now going to be our go-to San Francisco hotel. Definitely recommend! Read less