Moon Palace Jamaica

Ocho Rios, Jamaica

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 705 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with four restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private however, as Family Rooms come with two interconnecting doors you'll be advised to grab the moment while it lasts. Of course, that's not where the fun stops for kids as from their very own pool and FlowRider wave simulator to an organised club and wired teens' lounge, there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • No Smoking
  • Kids Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

705 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV, iPod docks, safe, WiFi access*, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

All Inclusive of: all meals and drinks by the glass. All activities above unless otherwise stated.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant (ages 0-3 years). 

Superior Deluxe Ocean View Rooms with Balcony have 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Concierge Level Rooms - some with ocean views and balconies, with 1 king-size bed, sleeping maximum 2 adults.
Includes the following benefits:

  • Private bath with shower only
  • Welcome bottle of wine
  • Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka
  • Mini-bar containing sodas, bottled water, juices, beer and snacks
  • CHI bath amenities
  • WiFi access
  • 24-hour room service from select restaurant's to create a special menu
  • Two 25-minute massages at the Beach/Spa/Treatment rooms (location varies per resort)
  • Private beach lounge chair area with waiter service
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in and out/late check-out and early check-in (subject to availability)

Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

  • Xbox in the room
  • Selection of Xbox games upon request
  • Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks
  • Fun in the sun bucket kit
  • L'Oreal kids bath products
  • In-room family guide with activities schedule
  • Booking bonus: kids aged 17 and under stay free between 4 Jan–23 Dec '19 and 4 Jan-23 Dec '20. Minimum 3 night stay required.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants: La Gondola (Italian à la carte, open for dinner), Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Momo (Pan-Asian, open for dinner), and Pier 8 (Seafood à la carte, open for lunch and dinner). 6 bars featuring a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and a nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fittness centre and daily activities. FlowRider® Double Wave Simulator, "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games.

Complimentary WiFi throughout the property.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2995)
  • Very good (782)
  • Average (291)
  • Poor (141)
  • Terrible (134)
Image of the Tripadvisor rating Exactly the vacation we needed, OMG!

Sep 21, 2020 X2420LGdeniseb

This is the 3rd palace resort we've stayed at and Moon Palace Jamaica did not disappoint. The measures taken in light of Covid-19 helped us feel extremely safe, the food at every restaurant was amazing, and the level of service was impeccable. We only left the property one day for the Blue Mountain bike ride (well worth it) and enjoyed the rest of… Read more
This is the 3rd palace resort we've stayed at and Moon Palace Jamaica did not disappoint. The measures taken in light of Covid-19 helped us feel extremely safe, the food at every restaurant was amazing, and the level of service was impeccable. We only left the property one day for the Blue Mountain bike ride (well worth it) and enjoyed the rest of our time at the spa, laying on the beach, enjoying the evening shows, and just relaxing. I even attended the fitness classes - which I never do on vacation. As always, we are very sad on our last day; we HATE leaving! Palace has taken a lot of effort to ensure their properties are safe, while also enjoyable, so please do your part by wearing your mask, washing your hands, and practicing social distancing measures. Special shout out to Johnoy (fitness center staff), Sushana, Sasha-Gaye, Zonieann, Kimesha, and Keshene (spa staff). Ocho Rios is simply beautiful and less traveled than Montego Bay. It's a little further from the airport, but well worth it. You won't be disappointed! Read less
Image of the Tripadvisor rating Jamaica Mon

Sep 20, 2020 Goldenv26

In my 34 years of life I’ve never taken an all inclusive vacation. And I must say that I am so happy that this was the first one. Every single staff member was so helpful and just wanted to see my group happy. The food was great the jerk chicken was amazing and the volcano sauce… The ISHHHHH.. the bartenders Damion and Dervel soooooo helpful and… Read more
In my 34 years of life I’ve never taken an all inclusive vacation. And I must say that I am so happy that this was the first one. Every single staff member was so helpful and just wanted to see my group happy. The food was great the jerk chicken was amazing and the volcano sauce… The ISHHHHH.. the bartenders Damion and Dervel soooooo helpful and happy to make us happy !! Cierra made sure we had everything we wanted and needed. One of the most beautiful destinations hands down .. if you haven’t been to Jamaica there is no other place to stay .. and I must say during the pandemic it was great to hear that Moon palace took care of their people, that alone made me so happy to be here !! Thank you moon palace family for making the stay so fricken amazing !! Read less
Image of the Tripadvisor rating Far better than other resorts

Sep 15, 2020 Rainyreviews New Hampshire

We stayed for 4 nights in August, regardless of the covid restrictions the resort made sure we were all taken care of when it came on to having multiple options for food, great entertainment (noir night club) the fast delivery of room service. I loved that a mini bar was included, very convenient and thoughtful. The level of service displayed at… Read more
We stayed for 4 nights in August, regardless of the covid restrictions the resort made sure we were all taken care of when it came on to having multiple options for food, great entertainment (noir night club) the fast delivery of room service. I loved that a mini bar was included, very convenient and thoughtful. The level of service displayed at the restaurants and bars are top notch, one staff that i loved was George at front desk, so warming and attentive, please ask for this guy when you’re checking in. The spa was also a nice addition to our stay, very relaxing and well worth it, prices are not cheap but the treatments are phenomenal. The rooms were cleaned very well, we always had doubts about hotels and there cleaning process, but moon Palace really out did our expectations. Read less
Image of the Tripadvisor rating Great Time at Moon Palace Jamaica

Sep 15, 2020 ishenkumbak

My wife and I enjoyed a three day stay a Moon Palace Jamaica. The food was great especially the Japanese dinner. The drinks were of high quality and the surroundings and pools were clean. My ride on the artificial surf was wonderful. COVID-19 precautions were proper and strictly enforced and observed. Felt quite safe. Room was sanitized and… Read more
My wife and I enjoyed a three day stay a Moon Palace Jamaica. The food was great especially the Japanese dinner. The drinks were of high quality and the surroundings and pools were clean. My ride on the artificial surf was wonderful. COVID-19 precautions were proper and strictly enforced and observed. Felt quite safe. Room was sanitized and sealed, masks available etc.. Good place to vacation. Read less
Image of the Tripadvisor rating Perfect Family Vacation

Sep 15, 2020 jadonc973 Princeton, United States

Absolutely love this resort. couldn't ask for a nicer place to stay or find friendlier more helpful staff. Love the Flow Rider Devar, Shamar, and Diego are awesome made my kids and I feel like family. Food is awesome even with Covid changes. Also had an emergency with passport and Nikita saved my mother-n-law from missing her flight. If you are… Read more
Absolutely love this resort. couldn't ask for a nicer place to stay or find friendlier more helpful staff. Love the Flow Rider Devar, Shamar, and Diego are awesome made my kids and I feel like family. Food is awesome even with Covid changes. Also had an emergency with passport and Nikita saved my mother-n-law from missing her flight. If you are looking for a place to stay where the food is great and staff makes always makes you feel welcome then this is the place for you. But if you are wanting a snooty uptight place this is not for you. Read less