Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated with brand new rooftop), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7980)
  • Very good (2511)
  • Average (970)
  • Poor (413)
  • Terrible (334)
Image of the Tripadvisor rating Enjoyed our stay at Dreams Riviera Cancun

Apr 27, 2024 Explorer32643835983

We booked a Premium Deluxe room with the plunge pool. We would have preferred to have two queen beds instead of two double beds, but the resort does not provide that option. The double beds were a tight fit for two adults and two older kids. Also, the room layout did not provide much privacy to the bathroom. The infinity pool was nice with a great… Read more
We booked a Premium Deluxe room with the plunge pool. We would have preferred to have two queen beds instead of two double beds, but the resort does not provide that option. The double beds were a tight fit for two adults and two older kids. Also, the room layout did not provide much privacy to the bathroom. The infinity pool was nice with a great view of the ocean. The activities pool was also also nice with a variety of activities for both adults and kids. The entertainment team at the resort did a pretty good job as well. The food was pretty good at most of the restaurants. Our favorites were the Asian restaurant, Himitsu and the Italian restaurant, Portofino. Both restaurants had a good variety on the menu, including vegetarian options. We also enjoyed breakfast at the buffet restaurant every morning! There was a wide variety of options for food and beverages. Overall, we had a good stay at the resort, and would recommend to others. Read less
Image of the Tripadvisor rating Crappy service

Apr 27, 2024 Agnes G Toronto, Canada

Honestly awful service. Don’t waste your money on this dump and the lack of effort they put into cleaning, maintaining and helping their clients. Just checked in and the hot tub is dirty, app doesn’t work and neither does the room phone. Useless!!!
Image of the Tripadvisor rating Overall a good hotel

Apr 27, 2024 Nicola S

Clean, well kept hotel. Good service. Good choice of food at main buffet and most of the restaurants were good. The only issue I would say was that the evening entertainment is held outside the lobby steps and our room overlooked this meaning it was very noisy in the evenings when we were trying to put our baby to bed. It would be better if… Read more
Clean, well kept hotel. Good service. Good choice of food at main buffet and most of the restaurants were good. The only issue I would say was that the evening entertainment is held outside the lobby steps and our room overlooked this meaning it was very noisy in the evenings when we were trying to put our baby to bed. It would be better if entertainment was held elsewhere indoors to minimise noise. Read less
Image of the Tripadvisor rating Riviera maya dreams

Apr 27, 2024 Dipen P

Hey hope this finds you well. This has been the far most worst trip we have booked considering it's our first family holiday. First of all they started decorating in a room with a family room door, not taking into consideration the people living in the rooms next door to the room. Our asthmatic baby woke up crying because of the fumes from the… Read more
Hey hope this finds you well. This has been the far most worst trip we have booked considering it's our first family holiday. First of all they started decorating in a room with a family room door, not taking into consideration the people living in the rooms next door to the room. Our asthmatic baby woke up crying because of the fumes from the varnish. I rung concierge and told me they have no other rooms available till I went downstairs myself and made a complaint and was told someone will ring me in 10 mind for a room change. 20 mins went by after quickly grabbing our stuff for sake of baby and was after told can't get a room till 3/4pm. Great a whole day wasted due to the resort poor planning. I made it known my baby will need another nap at 2pm and need another room due to the varnish fumes lingering in our room. Also a manager for the guys decorating came in our room and advised us to complain to main reception. We recieved our room at 230pm after making a commotion, not something we usually do on holiday but had to for the sake of my son so he gets his nap and we ain't troubled and aee able to enjoy our holiday. So for this ½ of our day was wasted. Second point consider we was In a resort were they told us our mini bar will get refilled I got sick and tired of calling them to refill our fridge in our room, it was a service we paid for and was part of our package. I shouldn't have to waste my time calling them and asking them for a refill. Was this part misold or the resort trying to get away with it? Thirdly on 2 occasion once ordered a cesar salad was served with meat and 2nd time asked for nachos and said specifically salsa,guacamole and cheese and still served with chilli beans when my wife is a vegetarian. Its just poor customer service and clearly no regarded for individual dietary requirements, especially when beef is against our religion. Sadly this experience will effect us booking with you in the future. There were other people we met on this resort who also had poor experience, with situations as tiles falling in bathroom whilst they were in the bathroom. Hopefully you take my feedback into consideration. Also take into consideration us booking from this company again. This is a honest feedback, Kind regards Read less
Image of the Tripadvisor rating worst hotel ive been to

Apr 26, 2024 pustovoyt

we got food poisoning from restaurants inside the hotel, whole resort looks like 3 star hotel, staff was trying to take advantage of us