Dreams Tulum Resort & Spa

Tulum, Mexico

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region. Built in the style of a traditional Mexican haçienda, it offers an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Night Club
  • Safety Deposit Box
  • Evening Entertainment
  • Wheelchair access
  • Beachfront location
  • Tennis

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and board and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, Explorer's Club for kids and Core Zone Teens Club. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Junior Suite Garden View Rooms are spacious rooms with private balcony or terrace and living area, some with a hammock, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Junior Suite Ocean View are as above but with ocean views, bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Junior Suite Ocean Front Rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean View with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.


Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access with upgraded mini-bar service
  • Pillow menu
  • Concierge service
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Daily Continental breakfast service
  • Complimentary newspaper
  • Upgraded bath amenities
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area
  • Afternoon snacks and evening hors d'oeuvres in the club lounge

Not only set on a beautiful beach, this hotel is very close to the fascinating Mayan ruins, which are a must see during your stay

The activities on offer at this top-of-the-range hotel are endless – visit the world-class Dreams Spa by Pevonia® and watch big screen movies on the beach

With six à la carte restaurants, you are spoilt for dining choices each evening — add to that friendly service and you are in for a great experience

9 reservation-free restaurants: 6 a la carte serving Italian, Mexican, Sushi and Peruvian Tiraditos, Asian, Seafood and French gourmet cuisine (adult-only). Main buffet restaurants. A grill. Coco Café for coffee, deli snacks and smoothies. 7 bars including Sky Sports Bar (open 24-hours) and The Lounge Bar. Bar service is open 24-hours. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Theme dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly beach party and theme nights.

2 swimming pools including 1 relaxing pool. World-class Dreams Spa by Pevonia®* with jungle spa cabins. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Core Zone Teens Club featuring a snack bar, plasma TVs with DVDs, video games, table games and a daily activities schedule (13-17 years; 10:00am-9:00pm). Tennis court with clinics*, beach football, volleyball, table tennis. Spanish and dance lessons, yoga, beach Olympics and teens activities. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Bocce-ball, Euro-Bungee. Spa pantry where you can make your own spa products*. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26–31 Dec '18.

*Denotes local charge.

Dress code: Full-length trousers and collared shirts for gentlemen in the evenings.

Please note: Child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3851)
  • Very good (1672)
  • Average (673)
  • Poor (281)
  • Terrible (206)
Image of the Tripadvisor rating A Great Resort

Aug 9, 2020 skylargf

Dreams Tulum Resort & Spa is my favorite resort I’ve ever been to. The staff are the nicest people I have ever met. Gigi, Francisco, Mario, Aldair, Eddie, William, Ricky, Victor, Angelica, Hector & the rest of the bar staff were all so kind, energetic, & helpful. They all deserve the best! Would love to go back.
Image of the Tripadvisor rating Stay away

Aug 9, 2020 scostigan

The place has many cool things to do for kids, and my wife couldn’t resist trying it out. We live as expats in Mexico and speak fluent Spanish. We booked 3 rooms. Here is why I say stay away. The customer service. We paid thousands of dollars to be part of the unlimited vacation club about a year ago. This hotel is a tier 1 partner in that… Read more
The place has many cool things to do for kids, and my wife couldn’t resist trying it out. We live as expats in Mexico and speak fluent Spanish. We booked 3 rooms. Here is why I say stay away. The customer service. We paid thousands of dollars to be part of the unlimited vacation club about a year ago. This hotel is a tier 1 partner in that program. Needless to say when my wife and her sister booked the place apparently they didn’t pick the right option and booked outside of the program paying double per room per night for our stay. When I arrived at the property I explained the situation and all that the vip service member Natalia did was try to sell us ok sitting through a presentation with her so she could look good in front of her boss. The next day at checkout even though my wife had a confirmed late checkout when I went to check out I had to beg them not to stand in line and use what was rightfully my benefit as a club member the VIP checkout. When I asked to unlock one room so my sister in law could get her baby’s clothes the VIP agent said what do you mean check out. Check out was at 12. Again I explained my wife had a late checkout and she said I’m sorry I’m not showing that here. I explain this example to explain the very very unacceptable experience this hotel will provide you as well. My expectations for this resort were already low, it’s known as the lowest star property in the UVC portfolio, but I never expected the terrible customer service experienced while here. Read less
Image of the Tripadvisor rating Dreams Tulum Visit

Aug 9, 2020 Ekopshin000

Recently my sister, friend, and I visited dreams Tulum. This place was AMAZING. The seaweed was controlled and there was no seaweed where we were swimming and laying out. The beach wasn’t rocky at all. The restaurants were super good! My favorite place was the French. For people who said it was confusing on how to find which restaurants were open,… Read more
Recently my sister, friend, and I visited dreams Tulum. This place was AMAZING. The seaweed was controlled and there was no seaweed where we were swimming and laying out. The beach wasn’t rocky at all. The restaurants were super good! My favorite place was the French. For people who said it was confusing on how to find which restaurants were open, you can use the iPad in your room and go to the news letter and it will tell you which restaurants are open!! We also did not have wait at all for drinks or food. The longest wait was 5 minutes! All of the workers were amazing!!! Ricky from the entertainment (aka Shakira) was awesome and so funny!!! Ana also was so sweet and worked so hard. Also Roberto the bartender from sugar reef was so nice and funny! Overall it was a great experience during the pandemic. I have no regrets visiting this place. This place was amazing to visit and I would go again. The only thing I would recommend is to bring bug spray because there are mosquitoes and flies! Read less
Image of the Tripadvisor rating Extremely Happy With Post COVID-19 Travel

Aug 3, 2020 Jocko68 Richmond, Michigan

My wife and I brought our 4 kids (14 years to 21 years old) the last week of August to this resort and were pleasantly surprised with the care every employee took with wearing face masks and sanitizing. We felt extremely safe and felt this area of Mexico was taking the virus much more serious than the United States. The resort itself is very… Read more
My wife and I brought our 4 kids (14 years to 21 years old) the last week of August to this resort and were pleasantly surprised with the care every employee took with wearing face masks and sanitizing. We felt extremely safe and felt this area of Mexico was taking the virus much more serious than the United States. The resort itself is very nice and well maintained. Not all the restaurants were open every day but we managed to eat at all of them (some more than once) with a little planning. Service was excellent everywhere we went. The buffet wasn't open at all but breakfast at World Cafe and room service were very good. The resort is maybe 1/3 full so we didn't feel over crowded at the pools or beach. Sea weed at the beach is present but was cleaned daily all day long. If you need a vacation don't hesitate to go to Dreams Tulum. Read less
Image of the Tripadvisor rating Great location having trouble re-launching

Aug 2, 2020 Newdoc2002

We went on the trip already familiar with the AM Resorts brand but giving a measure of grace considering the relaunch of tourism, new safety protocols and reduction of hotel staff due to lowered occupancy during the Covid pandemic. This is our second trip to this resort in 5 years and among many in the AM Resorts brand. Arrival - Transfer via… Read more
We went on the trip already familiar with the AM Resorts brand but giving a measure of grace considering the relaunch of tourism, new safety protocols and reduction of hotel staff due to lowered occupancy during the Covid pandemic. This is our second trip to this resort in 5 years and among many in the AM Resorts brand. Arrival - Transfer via Amstar was smooth and prompt. Check-in was punctual and friendly as usual with a welcome drink offered. We arrived just after noon so lunch was at Sea Side and the rooms were ready earlier than usual check-in. We were also upgraded to Ocean Front. This was the first ever upgrade we have had with UVC in three plus years. Rooms - This was really a mixed bag. The upgraded rooms were nice and the view from the second floor was good but even better on the third floor. The problem was these rooms are directly over the activity pool and pool side grill so the noise was continuous until after 10 pm. This is especially true with the poolside live bands in the evenings or activities they moved from the main large square to the smaller outdoor venue near Coco Cafe. We asked for one of the rooms to be moved due to the noise. That was its own adventure due to the first new room was immediately next to obnoxious drunk family/friends who were part of the noise problem at the pool. They may have had some type of genetic abnormality that reduces your hearing as your blood alcohol level goes up because they conversationally yelled at each other in the pool. The hotel was kind enough to move us to a room in the same building but farther away and this room had multiple repaired holes in the bathroom and water stains on the walls, a horribly stained toilet, and no working hot water which turned into no water after dinner. We were moved again to a functional room. That ended the room saga but we still put up with a shower which must of had its own plumbing issue as the water predictably raised and lowered 20-30 degrees consistently every 20 seconds over a 5 minute shower. Our room safe was activated prior to our arrival and not reset. Three calls and physically telling the front desk never resolved this issue. Room cleaning service was completed everyday but there was inconsistent mini bar service. The sanitary conditions were well kept but I am not sure why they don't use fitted sheets or mattress pads on the beds. Toiletries were the standard fare which is nice. Ohh, and as a bonus, our room number must have been close to dine -in room service's number as we had quite a few people call us trying to order cheesecake and other items. So tempting to have fun with that but I behaved. Food - This is what really concerns me about Amstar or at least this resort. Understandably there were limited restaurants open but there was a significant reduction in variety especially for breakfast and lunch. I think the food presentation and cooking techniques were about as expected for this level of resort. It is obvious that the parent company has decided that this is a budget item they are willing to sacrifice. The beef was of minimal quality and cuts were cheap. I had one of the most awful steaks of any resort trip and it was of no fault of the cook staff. Fruits and pastries are limited in variety as well. Bar service was readily available. Coco Cafe is as good as usual. The service at the restaurants for dinner was good and occasionally excellent. The service at breakfast and lunch was never slow but occasionally missed as drinks not refilled on some days then refilled every time you turned around on others. We tipped consistently and I am not sure it made a difference. Entertainment - This is never a highlight of any Amstar resort in the last few years. They have some talented individuals that come through but don't come here for entertainment. Think of it as a bonus. I would not expect any bigger acts until resorts get back to a higher capacity. Facilities - Well cleaned and beautiful grounds. The resort is older but has a good Mexico charm to the walkways and buildings. The staff is doing a wonderful job of sanitizing and keeping the grounds clean. The beach has seaweed bloom like every resort in that part of Mexico. For some reason they allowed the seaweed to really pile up on the first couple of days while we were there then tackled it with consistency over the next 5 days where there was very little by the time we left and the crews were able to stay head of it. Just be prepared there will be a tractor with a giant rake and several people working on the seaweed while you are on the beach. The resort could make it an exercise class and have guests shovel for 30 minutes. You may laugh but literally one of the eco activities for kids was to have them pick up trash on the beach. I think this was a good idea as it taught them how much trash has an impact on the coast. Activities - There is very little going on while at the resort which we didn't mind but some might. However, there are some things that you can do off resort but not everything is open and most tourism activities are at reduced capacity. The Amstar team (I almost never use them onsite) was actually wonderful and very helpful with rates comparable to booking on your own. It was very easy to use them. Angie was a pro. UVC - We bought a trial package a few years ago and received another update presentation this trip. We worked with Luis who was one of the nicest VIP service people we encountered and really took care of most issues we encountered. The update process even had a tempting upgrade price proposal and was actually the lowest pressured sales presentation we have ever encountered. However, my concern for the decline of the facilities and food had me too concerned to commit to a longer term membership at this time. Overall - Most deficiencies for this resort are on the management and likely the parent company. The staff is wonderful and a pleasure. The beach is one of the best in the Yucatan aside from the summer seaweed issue. I don't think I would return to this resort until I was assured that food quality and selection is improved and that upgrades to the facilities assured me that the whole resort operated at a 4 star rating. Read less