Hilton Barbados Resort

My husband and I are just finishing our ten night stay and so many pros to mention, especially since our last visit four yrs ago. This is our 7th time visiting this hotel for 10 - 14 day stays. Pros: 1) Check in was fast and now you can check-in, in advance which makes it faster when you arrive. Adrian at the Reception desk was a man of his word and was able to accommodate us the next day when we wanted to change rooms (the adjoining rooms are noisy if you aren’t taking both rooms). Despite the hotel being busy he was able to find us another room which was much appreciated. There was also a rum punch stand set up for arriving guests which was nice and set the tone for our stay. 2). The food is sooo much better than it was yrs ago. The beach grill has improved 100% with more fish options and an excellent club sandwich. The quality is far better than it was previously, and the poke bowl was delicious! The burger is huge and was also a hit! The service has also been really good and the staff have been friendly. The pina coladas are so good far better than they used to be…previously they were made from those pre-made slushy machines and not nearly as good. At The Terrace Restaurant the food has also improved drastically and the service as well. Excellent pumpkin risotto and yummy gnocchi! The service is so much better than it was and we were really pleased with our dinners. At the cafe in the lobby they now have really good premade salads to go (several varieties) all delicious and not at crazy prices. Try the cookies too, they are homemade and really good! They also make fancy coffees and smoothies and the staff were all friendly. It is worth noting that we chose to eat at the hotel most of the time since the quality of the food is so much better, whereas in previous years we would eat off the property. 2) The beach never disappoints and there are plenty of beach chairs for everyone and now they leave the beach umbrellas out permanently so you don’t have to wait for the beach attendant. Beach towels are also always available and after many years they replaced all the towels with new ones. Alijah and Shiver, and all the towel/beach/pool staff were kind and always helpful. I was told they will also be replacing the beach chairs and umbrellas soon as well. I spoke with the gentleman who rakes the beach and he deserves a raise since he takes it upon himself to clean up all the seaweed that washes on the shore even though it’s not his job (the city is responsible). But I saw him rake it up and take it away in large bags. Give this man a bonus for going above and beyond his responsibilities. The beach, and ocean were clean and lots of waves! 3) Cleaning staff and rooms are also much better. Our room was always cleaned in the morning and the staff are always friendly and smiling, despite long days of cleaning the messes that many leave behind. There seems to be more staff cleaning the rooms so no more waiting til late afternoon for your room to be cleaned. The showers now have large bottles of shampoo and conditioner attached to the shower wall which is far better than those tiny bottles. 4). Every evening at around 4-4:30 there is a singer at the pool area and it is a different one every day (also deejay and steel drum person). All are really talented and this is so much better than the old karaoke sessions they used to have which were painful to hear! 5). The EFOREA Spa: We both had a Swedish massage and it was excellent! Full body massage and extremely relaxing. Krystle the receptionist was very friendly and our masseuses Francelia and Salli were both highly experienced. 6) The staff at this hotel are what makes this place above the rest. If you have a smile and treat them with respect they will always wish you a good day and ask how your day is going. Lovely staff and one of the reasons we keep coming back. There is also security always looking out to the beach and they keep discreet so you barely notice them. Cons: 1) Only one con, we wish the Hilton would bring back their Business Lounge even if it is only for breakfast. We really miss the convenience of grabbing a quick bite in the morning and fresh fruit. We took a taxi to a mini mart to buy cereal, milk and fruit which we kept in our bar fridge. Thank you Hilton Barbados for a wonderful stay and well done!! To all the hardworking staff who make our vacations better, we thank you. Read less

The quality of our hotel room and the staff made this hotel stay shine. Room/Check-in — We arrived an hour before check in and were immediately upgraded and checked-in to a premium king with an ocean view with very high ceilings on the hotel’s top floor. It had gorgeous views of the surf and beach below. The staff delivered us a fruit plate as we were celebrating the arrival of our first child. It was so kind! Staff — We found the staff delightful and helpful including Rodney at the concierge desk, the staff at the water’s edge bar, and most of the staff at the Lighthouse breakfast buffet (I say most because there is a lady who makes the omelets named Chrystal who likes to speak poorly of hotel guests because she doesn’t think that they can understand her thick bajan accent— but I could and didn’t appreciate the things she was saying about me and other guests). The room and the staff are the highlights. There are some areas of the hotel that leave room for improvement. Food — When we were there in April of 2024, The Grill restaurant was closed leaving The Lighthouse as only real dining option. The hot breakfast selection wasn’t the best. The omelet bar was the best thing there. They also serve dinner but it is very poor in quality. We went once and wholly regretted it. Many of the menu items arrived and didn’t hold true to their descriptions. We found options off the property that were less expensive and much better in quality, but it is a hassle to leave the hotel for every meal. We also used a food delivery service called Hopscotch to deliver food to the hotel because the options on property were poor. The best food was the happy hour at the Water’s Edge, between 5-6pm make sure to get an order of the fishcakes. It was the best food we had on the property. Housekeeping — The housekeepers work hard and our room was spotless after we received service each day, but it sometimes took a very long time to get service. It was also clear that there was some sort of disconnect in terms of the picking up of dishes/room service items. Sometimes dishes would sit outside rooms for 24 hours before being picked up. Beach/Pool — The surf is a little choppy out by the hotel beach, we found the beach bars on Carlisle bay to have much calmer waters. But we did spend a day by the hotel beach and enjoyed ourselves. The pools are okay. There is a kiddie pool but many of the children staying at the hotel still play in the main pools throwing their toys and splashing. The pool is spotless in the morning but by days end there are many cups and stuff around the pools edge and some end up in the water which gave me “the ick.” There needs to be more consistent cleaning of the pool and clean up around the pool throughout the day. SPA — The staff was nice but I got a prenatal masssge and they never touched my lower back though that was my main problem area. I wouldn’t visit the spa again. Overall we enjoyed our stay and were so grateful to the people who made it special. It’s a decent place to stay and a relatively affordable option in comparison to some nearby resorts at peak time. Read less

Disappointing in so many ways. Very tatty and worn in every way. Breakfast was poor. The teens went once then never again. We got coffee and pastries in the coffee shop which was good but expensive. The rum bar is pleasant Pool bar slow with very average food. Whilst house keeping do an excellent job - you can only do so much with such a worn and tired building. Pool staff arrange games and kite flying with people on the beach. Spa staff are fantastic. For the amount we paid it was one of our biggest holiday disappointments. Fabulous location Read less

I have stayed at this hotel on several occasions over the last two years for both business and holiday. It is incomprehensible how the services are getting deteriorated. I have booked ocean view standard room from their website. When I arrive at the hotel I was told that they have run out of ocean view standard room. This is despite having a clear proof of booking including advance payment of the first night and despite being a Hilton Honors member. I was offered a reduced rate 'upgrade' to premium room with additional 40 USD per night. I have agreed out of lack of options and as I was already charged for the first night. On check out day I found out that I was locked out of my room 15 minutes before the 11:00 deadline, while I was heading to pick my packed luggage and clear out on time at 11:00. I went to the front desk to ask for extension so that I can clear the room after picking my luggage. I was at the front desk queue at 10:50 and I was only able to be attended by the front desk agent called SAMARA only at 11:10 as both agents were busy with single customers for 20 minutes. When she attended me Samara was very upset that I didn't checkout on the check out time of 11:00 as they are fully booked. I tried to explain calmly on what has happened. Instead, she has raised her voice and started uttering inappropriate words. When I said I will file a complaint as her treatment is not appropriate, she was even furious and said in a very disturbing loud voice 'I can write you my name. You can complain'. I was shocked by this treatment. Once I checked out I tried to reach the general manager or the duty manager to file a complaint on several occasions and my calls consistently been directed to answering machine. I suspect it was intentional as I mentioned to the operator that I wanted to file a complaint. I will never stay again and I will never recommend this hotel to anyone. Read less

Hilton Barbados requires an overall facelift as it is dated. Inside the room, the bathroom is very basic and should be adjusted to modern standards. The staff is great and is always trying to help. However, on our last day we were promised that we could check out late based on room availability (our flight back was leaving at night). When our last day came, we were told that the hotel was at full capacity even though I could book rooms online. I do not believe that what I was told was true and for that reason, I will not come back Read less