Beyond Disappointed, Not the Gaylord
Mar 28, 2024 Regina V
This was the most disappointing stay I have ever had with Marriott. To advertise this hotel as a Gaylord hotel would be consider fraud and extremely misleading to a customer. I have stayed at the Gaylord in Washington DC and Nashville, this hotel or should I say motel is not even close to a Gaylord standard or even the Marriott standard of…
Read more
This was the most disappointing stay I have ever had with Marriott. To advertise this hotel as a Gaylord hotel would be consider fraud and extremely misleading to a customer. I have stayed at the Gaylord in Washington DC and Nashville, this hotel or should I say motel is not even close to a Gaylord standard or even the Marriott standard of hotels. The bathroom is smaller than a half bathroom. Our room is outside on the third floor, never have I stayed at a Marriott with outside rooms. When the air condition turns on it sounds as if it is moving the entire room. Wanted a drink in my room and the only cups were paper, not even a bottle of water in the room. Every Marriott hotel I stayed at had bottled water and real glasses. To be considered a Gaylord hotel and not provide these basic items, really!!!!
When asked about checking out early to go to another property the manager, who is also working the front desk, told us we would be charged a full nights stay to check out early. I booked two rooms for our Easter break. Oh we can go to the real Gaylord across the street but the shuttle stops at 8pm Will never come here again and will never book a Gaylord hotel unless it is the actual Gaylord. Marriott please do better, and advertise your hotels appropriately.
Read less
