Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, bathrobes, slippers, and CHI® hairdryer and straighteners. 

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people. 

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfas and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Triple ProFlow® Wave Simulator. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11366)
  • Very good (774)
  • Average (375)
  • Poor (197)
  • Terrible (343)
Image of the Tripadvisor rating 5 Star Stay, Every Time

May 1, 2024 934steven Rogers, Arkansas

This was our 2nd stay at the Grand and it easily topped the 1st trip (2020)! From food to service to amenities, everything at the Grand is 5 star caliber….though I’d say service tops it all! Viviana and Ever were fabulous hosts, catering to all of our group’s needs, and Martin Camaal and Alfredo made our mornings at Cusco special. Martin, we… Read more
This was our 2nd stay at the Grand and it easily topped the 1st trip (2020)! From food to service to amenities, everything at the Grand is 5 star caliber….though I’d say service tops it all! Viviana and Ever were fabulous hosts, catering to all of our group’s needs, and Martin Camaal and Alfredo made our mornings at Cusco special. Martin, we are heading back in June, so have the “Mexican” mimosas, bailys and coffee and stone crab claws ready to roll! Read less
Image of the Tripadvisor rating Fun Times 2024

Apr 30, 2024 ElizabethSzentes Greenwood, Indiana

My husband and I stayed with 2 other couples/friends in a 3 bedroom villa. We were in building 93. Our butlers, Fernando and Jorge Miam were fantastic. They provided us with next level information each day and night regarding our cabana at the pool, events and dinner reservations. We had a fantastic dinner in our villa prepared by Chef Patricia… Read more
My husband and I stayed with 2 other couples/friends in a 3 bedroom villa. We were in building 93. Our butlers, Fernando and Jorge Miam were fantastic. They provided us with next level information each day and night regarding our cabana at the pool, events and dinner reservations. We had a fantastic dinner in our villa prepared by Chef Patricia and served by Delta and Alfredo. Wonderful trip all around. Highly recommend staying at The Grand! Read less
Image of the Tripadvisor rating Backstreets at The Gaand!

Apr 30, 2024 Arn T

We had the best vacation singing again the favorite songs of my teenage years was something incredible, we stayed at the grand and had dinner at JC the meat was delicious and service of my waiter Luis was excellent, we spent more time at the concerts but the staff was very kind and friendly, Angela Alonso from public relations helped me find… Read more
We had the best vacation singing again the favorite songs of my teenage years was something incredible, we stayed at the grand and had dinner at JC the meat was delicious and service of my waiter Luis was excellent, we spent more time at the concerts but the staff was very kind and friendly, Angela Alonso from public relations helped me find my hat that I couldn't live with with so many events on the beach I definitely go back soon! Read less
Image of the Tripadvisor rating Moon Palace Grand is Amazing!

Apr 30, 2024 John12345678901234

Margarita in Diamond Lounge was wonderful to work with! We had an awesome vacation as always! The food, spa, Bean to Cup, Bean to Bar, Tequila Tasting, Art of Wine were all fantastic! We learned so much at these activities and they were very well done!
Image of the Tripadvisor rating The best All Inclusive in the world!

Apr 30, 2024 Joseluischino1

This is the best all inclusive for families, plenty of options for entertainment, dining and fun! The best spot is the spa and the Karaoke! Highly recommended!! The service is out of this world, everyone was super friendly, I’ve stay at many hotels around the world but this is truly the BEST!