Playacar Palace

Playacar, Mexico

Virgin rating

Superior Deluxe Partial Ocean View
Superior Honeymoon Suite
Walk Out Suite
Walk Out Suite
Swim-up bar
Café del Mar
Bocelli
Cielo Bar
Cielo Bar and Terrace
Luna Lounge
Luna Lounge
Aqua Bar
Awe Spa
Awe Spa
Superior Deluxe Partial Ocean View
Superior Honeymoon Suite
Walk Out Suite
Walk Out Suite
Swim-up bar
Café del Mar
Bocelli
Cielo Bar
Cielo Bar and Terrace
Luna Lounge
Luna Lounge
Aqua Bar
Awe Spa
Awe Spa

The hotel

This contemporary hotel overlooks the turquoise waters of the Mexican Caribbean Sea and is steps away from a wide choice of shops, bars and nightlife. Beautifully appointed rooms come complete with a double whirlpool tub and private balcony with breathtaking views. Stunning views of the Caribbean Sea and Cozumel Island can also be enjoyed from the various exquisite bars and lounges dotted around the complex. For sheer indulgence, head to the hotel's state-of-the-art spa facility for a relaxing treatment. Perfect for couples, families can also take advantage of everything on offer, whilst the kids enjoy playing with new-found friends at the supervised playroom.

Amenities

  • Kids Club
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the exclusive Playacar Hotel Zone, overlooking the beach and steps from the shops, bars, restaurants and lively nightlife of Playa del Carmen. Transfer time from Cancun Airport: 1 hour.

Hotel information

200 rooms in 1 building with lifts. All rooms with individually controlled air-conditioning, smart TV with Google Chromecast, WiFi access, telephone, clock radio, coffee maker, mini-bar, liquor dispenser (with premium, upgraded brands of spirits), safe, iron and board, in-room double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and hair straighteners.  

Superior Deluxe Rooms Partial Ocean View Rooms offer partial views of the ocean, some with a balcony with 2 chairs and a table, sleeping maximum 4 adults or 2 adults and 2 children.

All Inclusive of: all meals, snacks and drinks, including premium brands and in room mini-bar stocked with water, soft drinks and beer and spirit cabinet. 24-hour room service. All activities and entertainment detailed above unless otherwise stated.
Superior Deluxe Ocean View Rooms offer stunning ocean views, with balcony or terrace, sleeping maximum 4 adults or 2 adults and 2 children. 

Superior Honeymoon Suites with ocean view, pillow and aromatherapy menu, Smart TV with Google Chromecast, exclusive concierge (phone service), private check-in/out, nightly petit fours and turn-down service, upgraded liquor brands in room dispenser, L'Occitane bath amenities, private beach lounge chair area with waiter service, beach bag (1 per room per stay), 24-hour room service; sleeping maximum 2 adults. 

Walk-Out Oceanfront Suites offer access to the beach with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.Governor Suites have ocean views, private balcony with two chairs and a table, plus a living room. Ideal for couples, the suite has 1 king-size bed, sleeping maximum 2 adults and 2 children. 

Café del Mar (breakfast, lunch and dinner, International/Mexican), Bocelli (dinner only, Italian à la carte), Momo (dinner only, Asian with Sushi bar and Teppanyaki), Lahna (dinner only, Yucatan style multiple course set menu). Lobby Bar, Aqua Bar, Pizza Del Mar and Wet Bar (swim-up pool bar).

Regular programme of daily and evening entertainment.

Swimming pool with swim-up bar, children's pool. Spa*. Fitness centre. Beach volleyball. Giant chess. Table games including pool tables. Playroom (4-12 years). Bicycle tours available. Paddle boards and snorkelling equipment upon request.

24-hour room service. Concierge services. Bell staff service. Gift shop*. Beauty salon*, spa boutique*. Doctor on call 24-hours*. Palace Car Rental*. Dry-cleaning/laundry service*. Cash machine. Complimentary WiFi access. Ice machines. Computers are available for Internet use. Cots, rollaway beds and wheelchairs available upon request. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort and Moon Palace The Grand Cancun.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: long trousers, collared shirts and shoes are required at the speciality restaurants.

Please note: child ages are up to 17 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1992)
  • Very good (212)
  • Average (70)
  • Poor (38)
  • Terrible (24)
Image of the Tripadvisor rating Amazing!

Apr 25, 2024 sirgmao

Excellent Food - Loved the atmosphere - Staff friendly - lots of places to shop. The weather was perfect for April!! This was the first time we have been to an all inclusive resort in our 35 years of marriage and would definitely go again. Helpful hint - on the restaurants that you can sign up for in the evening, you can order as much as you… Read more
Excellent Food - Loved the atmosphere - Staff friendly - lots of places to shop. The weather was perfect for April!! This was the first time we have been to an all inclusive resort in our 35 years of marriage and would definitely go again. Helpful hint - on the restaurants that you can sign up for in the evening, you can order as much as you want. You are not limited to 1 entre, appetizer. So, if you feel like feasting on appetizers versus a full blown meal, you can!! I am a food critic and this is one of the reason why i picked this place due to all the raves/reviews of the food. We drank and ate to our hearts content - this was an amazing trip! Read less
Image of the Tripadvisor rating Great access to Playa Del Carmen

Apr 24, 2024 HassettFam Castle Pines, Colorado

Nice resort, awesome location to Playa Del Carmen, great views of the ocean and an easy ocean to swim in. If you want to be near town and not “stuck” on the resort nightly this is a great place. Service was excellent - always easy to get a drink at pool, service to room, etc. Not a huge pool by any means and we didn’t love that it’s not an… Read more
Nice resort, awesome location to Playa Del Carmen, great views of the ocean and an easy ocean to swim in. If you want to be near town and not “stuck” on the resort nightly this is a great place. Service was excellent - always easy to get a drink at pool, service to room, etc. Not a huge pool by any means and we didn’t love that it’s not an adults-only resort- but still a nice trip. Read less
Image of the Tripadvisor rating We had a short but great time.

Apr 19, 2024 JennBeck698 Houston, Texas

Playacar Palace is a really clean and well-maintained resort with the nicest staff! They give amazing service and treat you like you're part of their family. Whether you're at the front desk, in your room, by the pool, or at the bars and restaurants, everyone is super focused on making sure you have a great time.
Image of the Tripadvisor rating Another great experience at PlayaCar Palace

Apr 17, 2024 Leisha R London, Canada

Playa Car Palace is our favourite resort, our home away from home. The staff is the best ever, very friendly and efficient. Would like to give a shout out and special thanks to; Carmen in the Lobby, Nacho aka Ignacio, Marvin, Sylvia, Perla and Renaldo at the pool, Elvia, Israel, Setero, Selena and Yesenia at Cafe Del Mar, Dulce, Ivan, Miguel,… Read more
Playa Car Palace is our favourite resort, our home away from home. The staff is the best ever, very friendly and efficient. Would like to give a shout out and special thanks to; Carmen in the Lobby, Nacho aka Ignacio, Marvin, Sylvia, Perla and Renaldo at the pool, Elvia, Israel, Setero, Selena and Yesenia at Cafe Del Mar, Dulce, Ivan, Miguel, Luis at Trattoria along with their manager, Antonio, Miguel at Momos, Joel and Leticia in the lobby bar and Food and Beverage Manager, Daniel. Also a special thanks to the lifeguard for taking care of my husband's cut, broken toe, which he stubbed while moving a pool chair around. Lastly, thanks to driver Leonardo for the great conversation on the way back to the airport. Read less
Image of the Tripadvisor rating Playacar palace 2024

Apr 10, 2024 susanhH127IA

This was my 4th time at playacar palace. Service was awesome. Eder, Aaron and Marvin took care of everything. Daniella was great at pool Service for cocktails. Charlie in the sales office is kind and considerate. The staff did everything they could to take care of everyone, since it was Easter holiday and very busy.