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South Bank Ball Pit Terms and Conditions

Terms and Conditions:

  1. Your full prize and full details will be set out in your winner’s prize letter, after you complete the set task.
  2. Virgin Holidays does not accept responsibility if you are not able to take up the Prize.
  3. To claim your prize email louise.holding@fly.virgin.com   
  4. Your personal information submitted by entrants, Winners and companions will only be used by Virgin Holidays for the purposes of administering the Competition, contacting the Winners and otherwise in accordance with these terms and conditions. Please see our privacy policy at www.virginholidays.com for more information about how Virgin Holidays looks after personal data.
  5. The Prize may only be redeemed and used in its entirety, including the return flight, before from 1st January – 31st December 2019. The Prize will be forfeited if it is not redeemed and used by this date and no alternative or compensation will be given.
  1. You must travel as a group If the Winner wishes to travel alone, the other tickets will be forfeited.
  2. Popular dates (weekends, school and public holidays) fill quickly and Virgin Holidays  cannot guarantee availability.
  3. All applicable taxes, fees, charges and surcharges relating to the tickets shall be paid by Virgin Holidays .
  4. Winners must abide by and are subject to Virgin Atlantic’s published Conditions of Carriage, which are available at http://www.virginatlantic.com/gb/en/help-centre/conditions-of-carriage.html.
  5. Virgin Atlantic schedules are subject to change without notice.
  6. Once a booking has been made no changes are permitted. If a booking is cancelled no alternative tickets will be issued.
  7. The Winners and their chosen companions will be solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure and arrival airports, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas (including ESTAs), passports, excursions, attractions, travel insurance, medical insurance.
  8. The Prize may not be used in conjunction with any other promotion or promotional fare offered by Virgin Atlantic or any third party.
  9. Bookings must be made at least one month in advance.
  1. It is a condition of accepting the Prize that each Winner and companion both give consent to Virgin Holidays to publish their name and county of residence in association with the Prize in any and all forms or media as required by law or otherwise in connection with the Competition. Each Winner and companion are expected to participate in reasonable publicity.
  2. The Prize is non-transferable to anyone else including another family member of the Winner or any other name person and cannot be sold, bartered or substituted for any other prize. No cash alternative is available.
  3. Virgin Holidays reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of Virgin Holidays it is unable to award the Prize.
  4. By entering the Competition, the Winner agrees to release Virgin Holiday from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the promotion or with the acceptance, possession, attendance at or use of any Prize (except death or personal injury caused by Virgin Atlantic’s negligence, for fraud, or otherwise as prohibited by law).
  5. Virgin Holidays’   decision is final and no correspondence will be entered into.
  6. These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.
  7. The prize winner accepts responsibility for the proper conduct for yourself and your party whilst on holiday. If we or any other person in authority or any Supplier of any service is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday with immediate effect. You will be required to leave the accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked. Return travel would therefore need to be booked on an alternative carrier at your own cost. We will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time the damage or loss was caused to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our and the other party's full legal costs) as a result of your actions. If we incur any expenses as a result of your behaviour you shall fully compensate us for that expense on demand.

Promoter: Virgin Holidays of The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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