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South Bank Ball Pit Terms and Conditions

Terms and Conditions:

  1. Your full prize and full details will be set out in your winner’s prize letter, after you complete the set task.
  2. Virgin Holidays does not accept responsibility if you are not able to take up the Prize.
  3. To claim your prize email   
  4. Your personal information submitted by entrants, Winners and companions will only be used by Virgin Holidays for the purposes of administering the Competition, contacting the Winners and otherwise in accordance with these terms and conditions. Please see our privacy policy at for more information about how Virgin Holidays looks after personal data.
  5. The Prize may only be redeemed and used in its entirety, including the return flight, before from 1st January – 31st December 2019. The Prize will be forfeited if it is not redeemed and used by this date and no alternative or compensation will be given.
  1. You must travel as a group If the Winner wishes to travel alone, the other tickets will be forfeited.
  2. Popular dates (weekends, school and public holidays) fill quickly and Virgin Holidays  cannot guarantee availability.
  3. All applicable taxes, fees, charges and surcharges relating to the tickets shall be paid by Virgin Holidays .
  4. Winners must abide by and are subject to Virgin Atlantic’s published Conditions of Carriage, which are available at
  5. Virgin Atlantic schedules are subject to change without notice.
  6. Once a booking has been made no changes are permitted. If a booking is cancelled no alternative tickets will be issued.
  7. The Winners and their chosen companions will be solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure and arrival airports, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas (including ESTAs), passports, excursions, attractions, travel insurance, medical insurance.
  8. The Prize may not be used in conjunction with any other promotion or promotional fare offered by Virgin Atlantic or any third party.
  9. Bookings must be made at least one month in advance.
  1. It is a condition of accepting the Prize that each Winner and companion both give consent to Virgin Holidays to publish their name and county of residence in association with the Prize in any and all forms or media as required by law or otherwise in connection with the Competition. Each Winner and companion are expected to participate in reasonable publicity.
  2. The Prize is non-transferable to anyone else including another family member of the Winner or any other name person and cannot be sold, bartered or substituted for any other prize. No cash alternative is available.
  3. Virgin Holidays reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of Virgin Holidays it is unable to award the Prize.
  4. By entering the Competition, the Winner agrees to release Virgin Holiday from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the promotion or with the acceptance, possession, attendance at or use of any Prize (except death or personal injury caused by Virgin Atlantic’s negligence, for fraud, or otherwise as prohibited by law).
  5. Virgin Holidays’   decision is final and no correspondence will be entered into.
  6. These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.
  7. The prize winner accepts responsibility for the proper conduct for yourself and your party whilst on holiday. If we or any other person in authority or any Supplier of any service is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday with immediate effect. You will be required to leave the accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked. Return travel would therefore need to be booked on an alternative carrier at your own cost. We will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time the damage or loss was caused to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our and the other party's full legal costs) as a result of your actions. If we incur any expenses as a result of your behaviour you shall fully compensate us for that expense on demand.

Promoter: Virgin Holidays of The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England.