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South Bank Ball Pit Terms and Conditions

Terms and Conditions:

  1. Your full prize and full details will be set out in your winner’s prize letter, after you complete the set task.
  2. Virgin Holidays does not accept responsibility if you are not able to take up the Prize.
  3. To claim your prize email louise.holding@fly.virgin.com   
  4. Your personal information submitted by entrants, Winners and companions will only be used by Virgin Holidays for the purposes of administering the Competition, contacting the Winners and otherwise in accordance with these terms and conditions. Please see our privacy policy at www.virginholidays.com for more information about how Virgin Holidays looks after personal data.
  5. The Prize may only be redeemed and used in its entirety, including the return flight, before from 1st January – 31st December 2019. The Prize will be forfeited if it is not redeemed and used by this date and no alternative or compensation will be given.
  1. You must travel as a group If the Winner wishes to travel alone, the other tickets will be forfeited.
  2. Popular dates (weekends, school and public holidays) fill quickly and Virgin Holidays  cannot guarantee availability.
  3. All applicable taxes, fees, charges and surcharges relating to the tickets shall be paid by Virgin Holidays .
  4. Winners must abide by and are subject to Virgin Atlantic’s published Conditions of Carriage, which are available at http://www.virginatlantic.com/gb/en/help-centre/conditions-of-carriage.html.
  5. Virgin Atlantic schedules are subject to change without notice.
  6. Once a booking has been made no changes are permitted. If a booking is cancelled no alternative tickets will be issued.
  7. The Winners and their chosen companions will be solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure and arrival airports, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas (including ESTAs), passports, excursions, attractions, travel insurance, medical insurance.
  8. The Prize may not be used in conjunction with any other promotion or promotional fare offered by Virgin Atlantic or any third party.
  9. Bookings must be made at least one month in advance.
  1. It is a condition of accepting the Prize that each Winner and companion both give consent to Virgin Holidays to publish their name and county of residence in association with the Prize in any and all forms or media as required by law or otherwise in connection with the Competition. Each Winner and companion are expected to participate in reasonable publicity.
  2. The Prize is non-transferable to anyone else including another family member of the Winner or any other name person and cannot be sold, bartered or substituted for any other prize. No cash alternative is available.
  3. Virgin Holidays reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of Virgin Holidays it is unable to award the Prize.
  4. By entering the Competition, the Winner agrees to release Virgin Holiday from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the promotion or with the acceptance, possession, attendance at or use of any Prize (except death or personal injury caused by Virgin Atlantic’s negligence, for fraud, or otherwise as prohibited by law).
  5. Virgin Holidays’   decision is final and no correspondence will be entered into.
  6. These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.
  7. The prize winner accepts responsibility for the proper conduct for yourself and your party whilst on holiday. If we or any other person in authority or any Supplier of any service is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday with immediate effect. You will be required to leave the accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked. Return travel would therefore need to be booked on an alternative carrier at your own cost. We will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time the damage or loss was caused to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our and the other party's full legal costs) as a result of your actions. If we incur any expenses as a result of your behaviour you shall fully compensate us for that expense on demand.

Promoter: Virgin Holidays of The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England.

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I'm currently on holiday

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

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Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

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How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.