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South Bank Ball Pit Terms and Conditions

Terms and Conditions:

  1. Your full prize and full details will be set out in your winner’s prize letter, after you complete the set task.
  2. Virgin Holidays does not accept responsibility if you are not able to take up the Prize.
  3. To claim your prize email louise.holding@fly.virgin.com   
  4. Your personal information submitted by entrants, Winners and companions will only be used by Virgin Holidays for the purposes of administering the Competition, contacting the Winners and otherwise in accordance with these terms and conditions. Please see our privacy policy at www.virginholidays.com for more information about how Virgin Holidays looks after personal data.
  5. The Prize may only be redeemed and used in its entirety, including the return flight, before from 1st January – 31st December 2019. The Prize will be forfeited if it is not redeemed and used by this date and no alternative or compensation will be given.
  1. You must travel as a group If the Winner wishes to travel alone, the other tickets will be forfeited.
  2. Popular dates (weekends, school and public holidays) fill quickly and Virgin Holidays  cannot guarantee availability.
  3. All applicable taxes, fees, charges and surcharges relating to the tickets shall be paid by Virgin Holidays .
  4. Winners must abide by and are subject to Virgin Atlantic’s published Conditions of Carriage, which are available at http://www.virginatlantic.com/gb/en/help-centre/conditions-of-carriage.html.
  5. Virgin Atlantic schedules are subject to change without notice.
  6. Once a booking has been made no changes are permitted. If a booking is cancelled no alternative tickets will be issued.
  7. The Winners and their chosen companions will be solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure and arrival airports, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas (including ESTAs), passports, excursions, attractions, travel insurance, medical insurance.
  8. The Prize may not be used in conjunction with any other promotion or promotional fare offered by Virgin Atlantic or any third party.
  9. Bookings must be made at least one month in advance.
  1. It is a condition of accepting the Prize that each Winner and companion both give consent to Virgin Holidays to publish their name and county of residence in association with the Prize in any and all forms or media as required by law or otherwise in connection with the Competition. Each Winner and companion are expected to participate in reasonable publicity.
  2. The Prize is non-transferable to anyone else including another family member of the Winner or any other name person and cannot be sold, bartered or substituted for any other prize. No cash alternative is available.
  3. Virgin Holidays reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of Virgin Holidays it is unable to award the Prize.
  4. By entering the Competition, the Winner agrees to release Virgin Holiday from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the promotion or with the acceptance, possession, attendance at or use of any Prize (except death or personal injury caused by Virgin Atlantic’s negligence, for fraud, or otherwise as prohibited by law).
  5. Virgin Holidays’   decision is final and no correspondence will be entered into.
  6. These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.
  7. The prize winner accepts responsibility for the proper conduct for yourself and your party whilst on holiday. If we or any other person in authority or any Supplier of any service is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday with immediate effect. You will be required to leave the accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked. Return travel would therefore need to be booked on an alternative carrier at your own cost. We will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time the damage or loss was caused to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our and the other party's full legal costs) as a result of your actions. If we incur any expenses as a result of your behaviour you shall fully compensate us for that expense on demand.

Promoter: Virgin Holidays of The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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