The Reach Key West, Curio Collection by Hilton

Went April 2024. Read a lot of mixed reviews before going (as with any hotel) but overall I would say this is a very expensive hotel and not worth what you get. Positive: they "upgraded" our king studio room, which was large. Cleaning staff did a good job when they would come through and the hotel staff overall were very nice. There is a golf cart rental shop across the street which is convenient, along with a liquor store/bar and a couple nice restaurants on the water within walking distance. Negatives: elevator still broken (saw this in a review that was posted months ago as well). Hotel appears to be falling apart for a 4-star curio hotel, sheets were scratchy (which would be fine if I was paying $100-$200/night and not $650/night), if you bring a car you either must pay $45/night for valet or find street parking, pool water was disgusting (you could see a white film floating in the corner every day) and its very small, the beach is used by a jet ski tour company so at the beginning and end of the day there are 40 jet skis (i counted) buzzing around you. We spent most of our time walking around checking out the keys so the room was good for that but for the price it was very expensive and no where near 4-star curio level. Read less

The Reach Key West has the potential to be a '5-bubble' hotel...and were it not $850+ per night, I would have considered writing a '5-bubble' review...but, with a high price point, expectations are also high - very high - and anything short of spectacular delivery on all fronts - facilities, food, rooms, service, location - is not going to pass the 'flawless' bar. The Reach Key West location is great - on the south east end of the island, it's walking distance to sights, restaurants, and upbeat Duval Street. It has a wonderful natural sand beach - well groomed and clean - that does not feel over crowded even when the Hotel is at capacity. The private sand beach is a major draw for this hotel - most properties just have a pool - and I suspect it's a factor which lends support to the high per night price point. The pool and pool area are small, but nice and clean, right next to the beach and the restaurant - did not feel overcrowded. There are lawn games available (cornhole, bocce, etc) next to the pool. Grounds are kept clean and in good condition. Interior common facilities are less praiseworthy. Aside from the main lobby, the courtyards and corridors to the rooms feel a bit shabby and in need of better cleaning and a refresh. Lots of noticeable rust that needs painting-over (...ok, fine, it's seaside in the tropics). Feels a bit like a roadside motel outside the rooms. There are two elevators, but one of them wasn't working, and you're better off using the stairs unless you want to wait. The one elevator that did work could use a deep clean. Rooms were well appointed, comfortable, and generally quiet with refrigerator, TVs, bed, room safe... but nothing you wouldn't also find at a well managed 3-star property. In terms of housekeeping, rooms were clean - average, not spotless; the places that typically get overlooked in US properties by the housekeeping staff were missed here too (couches, shower/bath floors and fixtures, chairs, room corners and baseboard areas, tops of and under furniture could be better). Some room fixtures need TLC or repair... Front desk service is an area where I would give this property high marks. The team at reception was very polite, professional, and willing to help. You likely won't get an early check-in out of them...and a 4PM check-in time is really pushing the boundaries of reasonable...but the staff at the front desk are very friendly and otherwise willing to do their best to improve your stay. ...However, service details matter at this price point. I requested the sofa bed in my suite be made up and ready at check-in 2 times prior to my stay...even got confirmation in writing that the request was received. But, the sofa-bed was not made up when I entered the room, and it took 2 hours, 2 phone calls, and 1 text message to guest services to get it done... In summary - my family and I had a very nice time. This is a perfectly nice hotel property, with good location, friendly staff, clean rooms, and comparably nicer beach and recreation facilities than similar area properties. If the price point were not comparable to a 5-star all inclusive, I would have reviewed it '5 bubbles'. However, The Reach does charge a very high nightly rate, and when you start to compare the experience you get for the same price at other beach destinations around the Caribbean, it's hard feel like your expectations are entirely met here. Read less

Seriously, we booked this hotel particularly so we could use points but we were also impressed by the pictures here. Our stay didn’t disappoint! Our room was at back of the hotel. Getting there was as if we were walking through a long maze. Our poor view wasn’t an issue as we were hardly in our room. The room was clean and nicely remodeled but there were a couple of details I was disappointed with at this level of hotel. Not enough functioning USB ports or outlets for four adults. There was only a desk chair in the room. Our toilet was not ADA height and the handle needed to be held down in order to flush. Outside grounds were incredible, private and inviting. We spent a dedicated amount of time on the private beach and in the pool, relaxing. The service was amazing! All the staff were very friendly and quite attentive! What better way to wake up and enjoy breakfast on the patio of 4 Marlins?!?! The variety of menu options was impressive including healthier options such as Chia pudding, fruit and yogurt parfait and Avocado toast. We would definitely return! Read less

This is not your typical Hilton hotel. It looks like it was purchased by Hilton with rooms with front doors that open to the outside. There appeared to be some ongoing maintenance issues like one elevator off the lobby was broken the whole time we were there. It is in an excellent location only a few blocks from Duval Street and the southernmost point in the continental US. It is the only hotel in Key West with a private white sand beach and that beach is awesome. Our room was spacious and adequately decorated but not what you usually expect from a Hilton. We had a large balcony with a view of the beach. They really scrimp on the TP quality so I would suggest bringing your own. The hand lotion, shampoo, body wash are large bottles attached to the walls. I hate this and would much rather prefer small unattached bottles. The staff was friendly and helpful. This was our honeymoon and we returned to our room one day to find a nice card and a chilled bottle of Prosecco, The Four Marlins restaurant had good food and the best key lime pie ever. The coffee in the Sand and Sea gift shop was mediocre but other places were so close that we just walked a few blocks for a good cup of Cuban coffee. There is only one swimming pool and there were more children than I liked so we used the beach more. There is another Hilton hotel, Casa Marina, a few blocks away and you have privileges at that hotel too. Casa Marina has an adults only pool and a family pool. It looks like your more traditional Hilton. However, the beach at Casa Marina is terrible. It is too rocky to walk on and there was a lot of broken glass on the beach. If I were going to stay in Key West again, I would still stay at The Reach mostly because of the beach. Read less