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Direct debit

Now that you've booked your holiday...

Customer service

...unfortunately you'll need to pay for it.

Why not break the balance for your holiday down in to less scary monthly payments?

email our Direct Debit team

or call us on 0344 573 0517*

 

*Monday to Friday 09:00 to 17:30

 

Setting up Direct Debit

Direct debit

Make life a bit easier for yourself by setting up a Direct Debit!

Direct Debit allows you to spread your holiday cost over a period that fits with you and once it's set up, you can sit back, relax and dream of the days where you'll be the star of your own holiday.

It also comes with a guarantee, that means you're automatically protected and can cancel your payments any time. Full details of the Direct Debit Guarantee appear on the mandate form below.

You don't need to pay all your balance by Direct Debit, but any outstanding amount will need to be paid by your balance due date.

In order to set up a Direct Debit you'll need to download the Mandate Form

It's as easy as pie and if you like the sound of this, please fill out the mandate form and pop it in the post to us. It's freepost so you don't even need to add a stamp:


RTHZ-YAUJ-ATKR
The Accounts Receivable Team
Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF

Direct Debit FAQs

Please read through our most Frequently Asked Questions with reference to making Direct Debit payments.

How do I apply?
You can apply for Direct Debit by completing the direct debit mandate form above, giving details of your bank or building society account, and selecting the date you would like payments to be collected from your account.
Payments can be collected on 1st, 7th, 14th or 21st of each month.

Can I pay from my building society account?
Yes, you can use either a bank or building society account.

What are the payment dates?
Payments can be collected on 1st, 7th, 14th or 21st of each month, or the following working day if this falls on a bank holiday.

How much do I have to pay?
You decide, as long as the amount is above £25.00.

How does it work?
Every time you have requested a debit, we will instruct your bank to make a payment to us for the amount you have requested.

Do you send me a new invoice after each payment?
No. We suggest you keep a record of your payment schedule and check your bank account regularly. Alternatively, you can log onto Manage My Booking to view all the payments made on your booking so far

Do I have to pay the whole of my balance by direct debit?
No. Any remaining amount must be paid to us by another method by your balance due date.

How can I pay any remaining balance?
Payments can also be made by bank transfer, credit card, debit card or online.

What restrictions are there?
There aren't really any! Just make sure the form is returned to us at least 2 weeks prior to your first direct debit payment.

What happens if the cost of the holiday is reduced and my direct debits pay you too much?
Please contact our Accounts Department and they will be able to arrange a refund.

What if I cancel the booking?
Please contact our Accounts Department and they will be able to arrange any refund due to you.

What happens if the cost of my holiday is increased?
You can either amend your Direct Debit plan with us to automatically collect the additional amount, or pay the additional amount by credit or debit card.

What if I want to cancel my direct debit instruction?
Let us know as soon as possible, either by phone or in writing and we will cancel any future transactions.

What happens if one of my direct debit payments fails?
Our Accounts Department will contact you and discuss the situation.