Kwa'Lilas Hotel

Port Hardy, Rural British Columbia

The hotel

Located in the traditional territories of the Kwakiutl people, the Kwa’Lilas Hotel’s history dates back over 12,000 years. With authentic local aboriginal art in the hallways, the restaurant Ha’me’ (meaning ‘food’), and Nax’id’ (meaning ‘pub’), you’ll be sure to feel as though you’ve taken a step back in time, experiencing the native culture first-hand. Kwa’Lilas means ‘place to sleep’, and we bet that you’ll get a good night’s sleep in the comfortable rooms.

Amenities

  • Bar
  • Free Parking
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located in Port Hardy, a short walk from local shops, bars and restaurants. Transfer time from Port Hardy airport: 15 minutes.

Hotel information

85 rooms, all with TV, telephone and mini-fridge. Standard Rooms have 2 queen-size beds, sleeping maximum 3 adults.

Deluxe Rooms are larger and have 1 king-size bed, sleeping maximum 2 adults.

ha'me' (local, west coast inspired dishes, open for lunch and dinner). nax'id' (pub serving food). Complimentary self-parking. Complimentary WiFi.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (111)
  • Very good (59)
  • Average (16)
  • Poor (4)
  • Terrible (7)
Image of the Tripadvisor rating Fabulous hotel

Sep 16, 2019 Phyllis B Toronto, Canada

Indigenous owned & operated and a fabulous experience. As soon as you walk in you know you are in a special place. The decor is terrific, staff are excellent. Did not expect to find such a quality place, very glad we stayed here.
Image of the Tripadvisor rating Promised much but disappointing

Sep 3, 2019 Liz P Leeds, United Kingdom

The entrance lobby is spacious and elegant. The room had been paid for in advance and we were asked for a credit card deposit for far more than in previous hotels on our trip. We explained we would pay cash for any extras but were told the deposit was in case the room was "trashed". What a thing to say! I was offended to say the least. Our… Read more
The entrance lobby is spacious and elegant. The room had been paid for in advance and we were asked for a credit card deposit for far more than in previous hotels on our trip. We explained we would pay cash for any extras but were told the deposit was in case the room was "trashed". What a thing to say! I was offended to say the least. Our room was large but taken up by two queen sized beds which meant there was only room for one chair squashed in a corner. There were only 4 coat hangars which was odd. We mentioned the lack of a second chair and only 4 coat hangars at reception but was met with something akin to a shrug. The bar was noisy with a big sports screen. Not the place for a drink. The restaurant was characterless. There was no outside space to sit and no views from anywhere. We had emailed in advance of our stay to ask about the shuttle bus to the ferry port and the hotel was very helpful and said they would book a place on it for us. When we arrived, no trace of this could be found. Do not follow the instructions on the front of the room safe. Use the leaflet with it. We couldn't get into the safe and had to get someone to use the master key - good job we tried to open it the evening before we left and not wait until we were in a rush to get to the ferry. Read less
Image of the Tripadvisor rating Nice Hotel, but watch your step!

Aug 26, 2019 Donna T Michigan

The quality of this hotel was a surprise as Port Hardy is a small town and primarily a gateway to the northern part of the island and to Prince Rupert. The lobby is sparse but nice and there is a restaurant and a pub - so for a "pass through" town this is a nice hotel. That said, the elevator was not properly working and did not align with the… Read more
The quality of this hotel was a surprise as Port Hardy is a small town and primarily a gateway to the northern part of the island and to Prince Rupert. The lobby is sparse but nice and there is a restaurant and a pub - so for a "pass through" town this is a nice hotel. That said, the elevator was not properly working and did not align with the floor. A sign was posted in the elevator and we avoided the misalignment twice, but on the third time up the elevator, one of our party exited and tripped on the misaligned step, falling and causing a very bad bruise to the face and a twisted back that caused pain for the entire following week (and beyond). When we informed the staff all we got was a "oh that's too bad" and "we're working on it." This should be fixed immediately and the elevator put out of use until it is fixed. We didn't eat in the restaurant as it was closing and instead went to the pub, which was crowded and very loud (as a pub should be). It took us forever to be waited on however and the service was not good, nor very friendly. We had to ask for everything (service, drinks, silverware, etc.). Perhaps just a bad night or a short-staff situation, but it was aggravating. There is little choice in Port Hardy and this is still the best hotel for an overnight stay, but lower your expectations....and watch your step. Read less
Image of the Tripadvisor rating A Very Pleasant Surprise

Aug 15, 2019 VancouverLL Vancouver

First time in 40 years in Port Hardy but never stayed there previously. We were booked on a BC Ferry to Bella Coola and needed a place to stay the night before. This hotel was one of the ones recommended through BC Ferries Vacations. I cannot say enough positive things about this hotel...it is new, has air conditioning, the rooms are great and… Read more
First time in 40 years in Port Hardy but never stayed there previously. We were booked on a BC Ferry to Bella Coola and needed a place to stay the night before. This hotel was one of the ones recommended through BC Ferries Vacations. I cannot say enough positive things about this hotel...it is new, has air conditioning, the rooms are great and clean and comfortable; the meal we had in the restaurant was as good as anything we have had anywhere. Highly recommend this hotel Read less
Image of the Tripadvisor rating Fantastic

Aug 14, 2019 catgeek21

The room was well equipped, modern and exceptionally clean. Dinner in the restaurant was one of the best meals of the vacation. The staff was incredibly friendly and helpful and gave us some great suggestions for stops on our road trip. The water is walking distance and we were able to go for a walk after dinner and watch bald eagles on the beach,… Read more
The room was well equipped, modern and exceptionally clean. Dinner in the restaurant was one of the best meals of the vacation. The staff was incredibly friendly and helpful and gave us some great suggestions for stops on our road trip. The water is walking distance and we were able to go for a walk after dinner and watch bald eagles on the beach, eating fish. A great place to visit! Read less