Royalton Hicacos Resort & Spa

Varadero, Cuba

The hotel

Only opening its doors to adult guests, this exclusive oceanfront retreat has maximised on its tropical island setting. And that’s not just down to its boast-worthy spot on Varadero’s finest white sands, which come scattered with palapa parasols and backed by lush gardens. Its lagoon pools have been designed to meander around the resort, only interrupted by thatch-roofed structures, little caves for private swims or sunbathing, water features, and bridges – all adding to the natural tropical vibe. Royalton Hicacos Resort & Spa doesn’t just feature the expected (think à la carte dining, non-motorised water sports and entertainment), it also throws in treats like snacks from pizza to pastries, a gelato station, a cool jazz bar and night club and sports like tennis and squash.

Amenities

  • Bar
  • Romantic
  • Spa
  • Wedding
  • Honeymoon
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Internet Access

Where is it

On a wide stretch of beautiful Varadero Beach, perfect for sunsets. Transfer time from Havana Airport: 3 hours.

Hotel information

404 rooms including 401 Junior Suites, 1 Presidential Suite and 2 Royal Suites. Suites all have 1 king-size bed, balcony/patio, air-conditioning, ceiling fan, satellite TV, mini-fridge, safe, amenity kit, iron and board, full-size bath, beach towels, bathrobes and hairdryer. Junior Suites have a balcony or patio and 1 king-size bed sleeping maximum 2 adults.

All Inclusive of: breakfast, lunch and dinner. IUnlimited local-brand drinks. Huge range of sports facilities and entertainment. Guests are entitled to one visit per week to each of the à la carte restaurants.

Junior Suites Diamond Club are as per Junior Suites, sleeping maximum 2 adults.

Royal Suites feature a more luxurious bedroom sleeping maximum 2 adults.

Presidential Suites have two separate bedrooms sleeping maximum 4 adults.

Diamond Club Benefits are available in the Junior Suite Diamond Club, Royal Suites or Presidential Suites and include:

  • Exclusive Diamond Club Lounge access (selected premium drinks menu available)
  • Preferred room locations
  • Butler service
  • Daily à la carte breakfast service and special lunch in one à la carte restaurant
  • Exclusive bar and beach area with waiter service
  • Personalised check-in and check-out
  • Early check-in and late check-out (subject to availability)
  • Evening hors d'oeuvres and afternoon snacks, including decadent desserts, in the lounge
  • Upgraded room service menu
  • Pillow menu
  • Luxury amenities in-room
  • Mini-bar (replenished daily)
  • Robes and slippers in-room
  • Diving Plustour (subject to availability)
  • Snorkeling in Cayo Piedra (subject to availability)
  • 15% discount on International scuba-diving courses
  • Honeymoon Offer: Honeymooners receive sparkling wine upon arrival, one romantic dinner and 10% discount on SPA services. For travel between 1 Jan '21–2 Jan '22.

Why is this a Virgin Holidays Favourite?

Fantastic beachfront location on the powder-soft sands of Varadero

Relaxing and romantic resort with a good choice of bars and restaurants

Upgrade to the Diamond Club for butler service and exclusive benefits

Exclusive Virgin Holidays benefits:

  • Fruit platter in-room upon arrival
  • Bottle of rum on arrival
  • Please note: to be eligible for favourites benefits, a minimum of 10 nights stay is required.

5 dining options: Gourmet Marche (buffet, open for breakfast, lunch and dinner), El Caribe (traditional Caribbean, open for à la carte dinner), The Pearl (International and seafood, open for à la carte dinner), Grill Beach Club Restaurant (grill and seafood, open for à la carte dinner) and Café Bistrot (grill selection, pizzas and 24-hour snacks). Lobby bar, Dips pool bar, Scoops ice cream and Jazz bar.

Daily and nightly entertainment. Weekly manager's cocktail party. Fashion shows, dance and Spanish lessons. Resident band and piano players. Outdoor theatre and nightclub.

3 swimming pools, 4 whirlpools. The Royal Spa*. Fitness centre with steam room and sauna. 3 floodlit tennis courts. Table tennis. Squash. Pool table, lawn chess and games room. Paddle boats. Sailboats. Kayaks. Windsurfing and snorkelling.

WiFi access* in designated areas of the resort. Beauty salon*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights.

* Denotes local charge.

Click here for latest travel advice

Dress code: smart casual for dinner – trousers and collared shirts for gentlemen.

Please note: this hotel is an adults-only property for guests over the age of 18.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4908)
  • Very good (1808)
  • Average (589)
  • Poor (143)
  • Terrible (81)
Image of the Tripadvisor rating Excelent

Jul 23, 2021 jeynib

The best in Varadero..very good hotel, special drinks and food...all my Friends know where to go on holidays. Royalton Hicacos is the right place ... If you are willing to make your dreams come true and experience a real hight standard of services thats the places.
Image of the Tripadvisor rating 7 times in this hotel

Jul 22, 2021 MamaShazza

As it says in the title we have visited this hotel 7 times now. We come back because we love it so much. This will definitely be an honest review. In all the time we have visited we have never had one complaint, I wish that was the case this year. We had upgraded to Diamond club and had paid £668 for this. We have used diamond club… Read more
As it says in the title we have visited this hotel 7 times now. We come back because we love it so much. This will definitely be an honest review. In all the time we have visited we have never had one complaint, I wish that was the case this year. We had upgraded to Diamond club and had paid £668 for this. We have used diamond club previously so knew the benefits of this. This time it was an absolute waste of money. We are very sympathetic and understanding of how Cuba is suffering with COVID but we did expect a decent service. If diamond club cannot be delivered it should be suspended. Diamond Club Alex was in charge of diamond club and the diamond club staff. He was worse than useless. I had to spend most of the holiday finding him out to ask why we were not receiving any service. Benefits of Diamond club:- Butler. Not provided therefore no reservations made for restaurants, no room service, no turn down service and no checking everything was ok. Drinks provided to the room As part of diamond club you pay for 1 bottle of rum and 3 bottles of wine for each week. 1st week ok. 2nd week had to find Alex and ask on 3 occasions they arrived the day before we travelled home! Restaurants. Diamond club allows you to have dinner in restaurants 7 nights per week instead of the normal 3 nights per week. Buffet was closed in the evening so everyone had dinner 7 nights per week in restaurants. Therefore no benefit to Diamond club. Beach bar. There are 2 beach bars, a diamond club bar and the normal beach bar. The normal beach bar is far superior to the diamond club bar. At lunch times the tables are set and you order from the menu. Diamond club have a small hut on the beach with paella and meat and bread. There is not set dining and limited seating so you have to eat your food on your sunbed. Rooms. All rooms are all the same there is no difference for diamond club which is fine as they are lovely rooms. The problem was the rooms for diamond club residents were as far away from the diamond club beach as possible. If you forgot something and needed to pop back to the room it was a bit of a walk. Moving on to the staff. The staff are as amazing as always. Can never do enough, always pleasant and helpful. The problem is with management. When we last visited 2 to 3 years ago. Lorenzo had just taken over as manager. He walked around the hotel talking to guests and staff and was really nice and helpful. What a change, he is now very arrogant and could not care less about the customer experience. Alex in charge of the butler service has a degree in how to say no and refer you to the TUI rep. He does not try to help in anyway. Guests were brought from other hotels an week 2 of our holiday and it turned into a nightmare with the new arrivals fighting, arguing and abusing our group. We had formed a lovely group of about 14 people and everything was great. Everyone got on and we had some great laughs and very enjoyable company.we were a variety of ages from 23 to 70 and not all drinkers. Homophobic abuse was rife towards 2 people in our group and 2 young women in our group were constantly called derogatory names. 2 people were threatened with a knife and one was attacked physically and had to defend himself. The safety and security of residents was none existent. In conclusion. It makes me sad to write this review as this was our favourite place in the world. The staff below the management chain were amazing. The people who we formed a group with were all fantastic and made the holiday bearable. Will we go back. Probably not as this experience spoiled it and unless management get their act together it will be a definite No.! Read less
Image of the Tripadvisor rating A real shame…

Jul 22, 2021 BMJ0614 England, United Kingdom

We have recently returned from a stay at the Royalton Hicacos to celebrate a birthday. Whilst the holiday wasn’t all bad, we absolutely would not return to this hotel. Firstly, the pool was green and cloudy until it was cleaned 2 days before we went home to which it turned a lovely blue colour, as expected. As a result of this I suffered from a… Read more
We have recently returned from a stay at the Royalton Hicacos to celebrate a birthday. Whilst the holiday wasn’t all bad, we absolutely would not return to this hotel. Firstly, the pool was green and cloudy until it was cleaned 2 days before we went home to which it turned a lovely blue colour, as expected. As a result of this I suffered from a UTI and had to be prescribed antibiotics. Secondly, the resort did not feel safe. There were many incidents of homophobic abuse which was shocking to witness, including an incident where a guest was in possession of a knife. I understand that the hotel can not be blamed for the behaviour of guests however this could have been handled better, the safety of guests should have been prioritised, this person with the knife should have been removed from the hotel immediately however was observed strolling through the Bistro the following day without a care in the world. Very worrying. The hotel felt more like an 18-30’s resort with hostile groups of chavs rather than a luxury resort as claimed. During our stay there was a Storm and everything closed down. Again, I understand this is protocol however there was genuinely nothing more than a bit of wind and rain. This was not communicated to guests at all and we did not get told everything was closed until we arrived at the Tex Mex restaurant to locked doors. The message of closures came from other guests. On the plus side, the beach is incredible, the food in the restaurants was better than anticipated, the maids are excellent and Fernando in the buffet is the kindest man and his hospitality alone made up for the poor management of the hotel. Read less
Image of the Tripadvisor rating Amaizing place for lovers!!!

Jul 21, 2021 samanthafW2499ZK

amaizing place to spend your honeymoon!! We were there last month and we still feel the vibes.Positive: first at all the staff, ocean, weather, buffet and services . Negative; mosquitos, do not forget to bring a spray with you, local guest were a little noise at the Pool and main bar day and night and the swimp up bar was close 😯☹️😭 . We… Read more
amaizing place to spend your honeymoon!! We were there last month and we still feel the vibes.Positive: first at all the staff, ocean, weather, buffet and services . Negative; mosquitos, do not forget to bring a spray with you, local guest were a little noise at the Pool and main bar day and night and the swimp up bar was close 😯☹️😭 . We pay extra services, not include, please Cuban pesos are not allowe to be use for foreing people , they are accept only for cubans, so exchange few of your currency at the front desk . Room was very clean. Thank you Royalton Hicacos!!! Read less
Image of the Tripadvisor rating Staff VERY KIND!!

Jul 21, 2021 catherinelH581EG

Very clean, people always ready to help us! Big thanks to Mayor domos, Dieny, Ileana, Ronier, David and Veronica! The room cleaner are also very kind! Beautiful beach, great massages, TV in many langages we will come back for sure! ❤️