Royalton Hicacos Resort & Spa

Varadero, Cuba

The hotel

Only opening its doors to adult guests, this exclusive oceanfront retreat has maximised on its tropical island setting. And that’s not just down to its boast-worthy spot on Varadero’s finest white sands, which come scattered with palapa parasols and backed by lush gardens. Its lagoon pools have been designed to meander around the resort, only interrupted by thatch-roofed structures, little caves for private swims or sunbathing, water features, and bridges – all adding to the natural tropical vibe. Royalton Hicacos Resort & Spa doesn’t just feature the expected (think à la carte dining, non-motorised water sports and entertainment), it also throws in treats like snacks from pizza to pastries, a gelato station, a cool jazz bar and night club and sports like tennis and squash.

Amenities

  • Bar
  • Romantic
  • Spa
  • Wedding
  • Honeymoon
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Internet Access

Where is it

On a wide stretch of beautiful Varadero Beach, perfect for sunsets. Transfer time from Havana Airport: 3 hours.

Hotel information

404 rooms including 401 Junior Suites, 1 Presidential Suite and 2 Royal Suites. Suites all have 1 king-size bed, balcony/patio, air-conditioning, ceiling fan, satellite TV, mini-fridge, safe, amenity kit, iron and board, full-size bath, beach towels, bathrobes and hairdryer. Junior Suites have a balcony or patio and 1 king-size bed sleeping maximum 2 adults.

All Inclusive of: breakfast, lunch and dinner. IUnlimited local-brand drinks. Huge range of sports facilities and entertainment. Guests are entitled to one visit per week to each of the à la carte restaurants.

Junior Suites Diamond Club are as per Junior Suites, sleeping maximum 2 adults.

Royal Suites feature a more luxurious bedroom sleeping maximum 2 adults.

Presidential Suites have two separate bedrooms sleeping maximum 4 adults.

Diamond Club Benefits are available in the Junior Suite Diamond Club, Royal Suites or Presidential Suites and include:

  • Exclusive Diamond Club Lounge access (selected premium drinks menu available)
  • Preferred room locations
  • Butler service
  • Daily à la carte breakfast service and special lunch in one à la carte restaurant
  • Exclusive bar and beach area with waiter service
  • Personalised check-in and check-out
  • Early check-in and late check-out (subject to availability)
  • Evening hors d'oeuvres and afternoon snacks, including decadent desserts, in the lounge
  • Upgraded room service menu
  • Pillow menu
  • Luxury amenities in-room
  • Mini-bar (replenished daily)
  • Robes and slippers in-room
  • Diving Plustour (subject to availability)
  • Snorkeling in Cayo Piedra (subject to availability)
  • 15% discount on International scuba-diving courses
  • Honeymoon Offer: Honeymooners receive sparkling wine upon arrival, one romantic dinner and 10% discount on SPA services. For travel between 1 Jan '21–2 Jan '22.

Why is this a Virgin Holidays Favourite?

Fantastic beachfront location on the powder-soft sands of Varadero

Relaxing and romantic resort with a good choice of bars and restaurants

Upgrade to the Diamond Club for butler service and exclusive benefits

Exclusive Virgin Holidays benefits:

  • Fruit platter in-room upon arrival
  • Bottle of rum on arrival
  • Please note: to be eligible for favourites benefits, a minimum of 10 nights stay is required.

5 dining options: Gourmet Marche (buffet, open for breakfast, lunch and dinner), El Caribe (traditional Caribbean, open for à la carte dinner), The Pearl (International and seafood, open for à la carte dinner), Grill Beach Club Restaurant (grill and seafood, open for à la carte dinner) and Café Bistrot (grill selection, pizzas and 24-hour snacks). Lobby bar, Dips pool bar, Scoops ice cream and Jazz bar.

Daily and nightly entertainment. Weekly manager's cocktail party. Fashion shows, dance and Spanish lessons. Resident band and piano players. Outdoor theatre and nightclub.

3 swimming pools, 4 whirlpools. The Royal Spa*. Fitness centre with steam room and sauna. 3 floodlit tennis courts. Table tennis. Squash. Pool table, lawn chess and games room. Paddle boats. Sailboats. Kayaks. Windsurfing and snorkelling.

WiFi access* in designated areas of the resort. Beauty salon*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights.

* Denotes local charge.

Click here for latest travel advice

Dress code: smart casual for dinner – trousers and collared shirts for gentlemen.

Please note: this hotel is an adults-only property for guests over the age of 18.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5200)
  • Very good (1812)
  • Average (591)
  • Poor (144)
  • Terrible (81)
Image of the Tripadvisor rating Not worthy of these high reviews at all

Oct 21, 2021 Michelle R

I’m sad to write this review as we were incredibly excited about the holiday. However, this hotel is not 5 star and it is not worthy of such high reviews. We spent Christmas 2020 here, during the pandemic. Due to the significant foul smell that came from the butler area and the dried out river, we spent every day at the beach. Which is stunning!… Read more
I’m sad to write this review as we were incredibly excited about the holiday. However, this hotel is not 5 star and it is not worthy of such high reviews. We spent Christmas 2020 here, during the pandemic. Due to the significant foul smell that came from the butler area and the dried out river, we spent every day at the beach. Which is stunning! This is why the resort gets its 1. The food was awful. I understand totally the situation in Cuba, which is why we didn’t complain but it is awful. We’d upgraded to the highest option so never ate in the buffet... which was a good thing! Our room was dated; not particularly clean... as was the resort. The butler service that we paid extra for was useless. We frequently ran out of drink in the fridge and struggled to get it restocked. Some of the staff were rude too. We were totally fleeced on a trip to Havana... that the hotel sold to us. Our driver wanted everything from us, even asking for my bra! Unfortunately I’m not making that up! We were approached several times on the hotel’s private beach by Cuban men trying to buy our towels from us... it felt a little intimidating because they desperately wanted them. We literally had to guard our sun-beds. In terms of covid, everyone was supposed to wear masks but it was never enforced so it didn’t feel particularly safe. On our last night, we ate something that gave us food poisoning. The journey home was hell as a result but I’m glad we got home to the cleanliness of our own place! I absolutely can’t recommend this resort, certainly not for how much we paid. The beach was stunning but I’ve been in lovely beaches elsewhere in the world and managed to get home without food poisoning. With that in mind, my advice: Honestly, look elsewhere! Read less
Image of the Tripadvisor rating MOST AMAZING RESORT EVER!!

Oct 17, 2021 tinaazar

Words cannot describe how wonderful our stay was . I will start with saying we were a big group of 11 guests celebrating a birthday, anniversary and a proposal ( surprise ) . I being the organizer emailed the resort prior to our stay with information pertaining to our requests and our persons with dietary and allergies information . Denys and… Read more
Words cannot describe how wonderful our stay was . I will start with saying we were a big group of 11 guests celebrating a birthday, anniversary and a proposal ( surprise ) . I being the organizer emailed the resort prior to our stay with information pertaining to our requests and our persons with dietary and allergies information . Denys and Ileyana were our butlers that ensured everything went smoothly . From the moment we entered with Covid testing, rooms And communication about the resort. We were already taken back by the amazing service. From clean rooms, hallways and all public areas, to food , Restaurants , bars and more this place was definitely the best I have been to in Varadero. We did the sea tour excursion with Sunwing. The beaches were cleaned and always looked flawless. I can’t begin to say how picky in general I am, but this placed exceeded my expectations and I’m super impressed . All restaurants were very good and always something to eat. Bistro, ice cream bar and jazz bar were all good locations to hang out. Cuban Day on Friday is so much fun. Never think twice about visiting Royalton Hicacos. This resort is top notch. Thank you to all the employees that served us . We stayed in building 2000. Our maid zoey was wonderful. Denys and Ilyena amazing. Everyone was great. Saxophone and guitar players in hotel lobby were awesome. They need their own show! Thank you thank you thank you. We will be back!!!!! Signed Tina xo Read less
Image of the Tripadvisor rating July 2021

Oct 16, 2021 bevswild Keighley, United Kingdom

One of the best places we have stayed, even during a pandemic, and a hurricane, absolute fab stay. We will be back sooner rather than later, until next time Royalton 🇨🇺 🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺🇨🇺
Image of the Tripadvisor rating AMAZING STAY

Oct 14, 2021 MendezCh Toronto, Canada

We stayed at Royalton Hicacos last month and I can say it was one of the greatest experiences of my life. Best venue ever! Delicious variety of food and such friendly staff. Delighted with the visit, which I hope to repeat soon. Thank you so much!!!
Image of the Tripadvisor rating Would love to return

Oct 14, 2021 LondonDebbieN London

We were fortunate enough to stay at this resort over Christmas and into the new year: we had the best time and cannot praise the excellent staff enough. Everything was handled brilliantly, professionally and with genuine care and warmth - we felt very safe and looked after and extremely fortunate to be there, relatively care-free & in paradise,… Read more
We were fortunate enough to stay at this resort over Christmas and into the new year: we had the best time and cannot praise the excellent staff enough. Everything was handled brilliantly, professionally and with genuine care and warmth - we felt very safe and looked after and extremely fortunate to be there, relatively care-free & in paradise, considering the precarious world of COVID-19 in which we now live. I’ve heard people complain about the food but if you can’t find something you want to eat from a buffet, a snack bar & 5 a la carte restaurants then I would suggest the problem lies with you. We had excellent meals in the Seafood, Mexican, The Pearl etc and also liked the Caribbean and others, while the gala dinners on Christmas/New Years Eve were outstanding and they went all out to ensure these evenings were truly spectacular and memorable occasions, which we thoroughly enjoyed! The Cuba days were also fabulous and they put a lot of effort into everything - I can taste the Caldosa soup right now :) We loved most things about this resort: the beach, pools etc (rooms were quite dated but large, kept spotlessly clean and perfectly fine) but the absolute best thing about this place is the wonderful staff, who we cannot praise enough. We had countless interactions during our extended time there and don’t have anything negative to say, they were all brilliant, but there are some we feel compelled to mention personally. Firstly our main man Dieny, who showed us to our room on the first night and quickly became our first point of call for anything (and we mean, anything) & everything and our good friend; nothing was too much trouble and he always went above & beyond - a lovely man and a credit to the hotel. Veronica, Leonardo and the other butlers (the younger trainee with Dieny etc) were also brilliant and efficient. Leonis and the team at the Jazz bar were fantastic: they ran a tight ship, made delicious cocktails and always looked after us wonderfully. All the workers in the buffet restaurant, but particularly: Gladys who would always welcome you warmly with a smile/chat & hand sanitiser; Ramon & his team outside; Barbara & her team near the entrance, Lissette, Fernando & all the guys at the back, as well as the servers and others, who were always welcoming, friendly & professional no matter how busy. The staff at the lobby bar (where we spent MANY happy hours and had such good times, both during the day and night) who were all stars in our eyes: Elena, Yenifer, Daniel, Julio, Eduardo, Juan Carlos, Elieser etc. All the musicians and performers were brilliant and very talented but our absolute favourites were Gabriel and Ofrey, on the saxophone & guitar, who were outstanding musicians and lovely guys. All the cleaners around the resort who were always there working away in the background - & always lovely & smiling; and a special mention goes to Ania, the charming dancing cleaner who was pure quality! Not forgetting our own maid Marilyn (who always did a brilliant job & helped us out) and all the other maids based outside our room, who we would chat to & occasionally dance with :) Reymel and his great team of receptionists were really helpful to us and always professional & friendly (I’d read some reviews of the receptionists being unhelpful & unfriendly before we came but this couldn’t be further from our experience.) The lovely guys that worked around the pool, Hector, Jorge & Alex who we really liked and were always on hand to assist with anything. Our friends on the beach, Andy & Alex (and the other lifeguards) who were so helpful and we’d always chat to for ages - top guys. Also all the people in the beach bar, whose names I can’t recall, but who were all wonderful - waiting staff, bar staff, cooks - as well as in the a la carte restaurants, the bistro & the lovely ladies at the Nibbles food hut...many, many thanks to you all. The 2 entertainment girls were both fab - the shorter lady, I think her name was Yari, did my hair for me on my birthday and was so sweet and helped me out so willingly. Finally the doctors / nurses on site (Dr Jose & his nurse, as well as the female doctor & her nurse) were first class & provided excellent care around the clock. I know I’ve gone on a bit but these people truly deserve a mention and recognition for the brilliant jobs they do and service they provide. I haven’t been able to submit this review earlier, due to personal reasons, but I hope these staff are all still here and not too badly affected by world events. Hope to see you all again one day soon. Debbie and James Read less