Royalton Hicacos Resort & Spa

Varadero, Cuba

The hotel

Only opening its doors to adult guests, this exclusive oceanfront retreat has maximised on its tropical island setting. And that’s not just down to its boast-worthy spot on Varadero’s finest white sands, which come scattered with palapa parasols and backed by lush gardens. Its lagoon pools have been designed to meander around the resort, only interrupted by thatch-roofed structures, little caves for private swims or sunbathing, water features, and bridges – all adding to the natural tropical vibe. Royalton Hicacos Resort & Spa doesn’t just feature the expected (think à la carte dining, non-motorised water sports and entertainment), it also throws in treats like snacks from pizza to pastries, a gelato station, a cool jazz bar and night club and sports like tennis and squash.

Amenities

  • Bar
  • Romantic
  • Spa
  • Wedding
  • Honeymoon
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Internet Access

Where is it

On a wide stretch of beautiful Varadero Beach, perfect for sunsets. Transfer time from Havana Airport: 3 hours.

Hotel information

404 rooms including 401 Junior Suites, 1 Presidential Suite and 2 Royal Suites. Suites all have 1 king-size bed, balcony/patio, air-conditioning, ceiling fan, satellite TV, mini-fridge, safe, amenity kit, iron and board, full-size bath, beach towels, bathrobes and hairdryer. Junior Suites have a balcony or patio and 1 king-size bed sleeping maximum 2 adults.

All Inclusive of: breakfast, lunch and dinner. IUnlimited local-brand drinks. Huge range of sports facilities and entertainment. Guests are entitled to one visit per week to each of the à la carte restaurants.

Junior Suites Diamond Club are as per Junior Suites, sleeping maximum 2 adults.

Royal Suites feature a more luxurious bedroom sleeping maximum 2 adults.

Presidential Suites have two separate bedrooms sleeping maximum 4 adults.

Diamond Club Benefits are available in the Junior Suite Diamond Club, Royal Suites or Presidential Suites and include:

  • Exclusive Diamond Club Lounge access (selected premium drinks menu available)
  • Preferred room locations
  • Butler service
  • Daily à la carte breakfast service and special lunch in one à la carte restaurant
  • Exclusive bar and beach area with waiter service
  • Personalised check-in and check-out
  • Early check-in and late check-out (subject to availability)
  • Evening hors d'oeuvres and afternoon snacks, including decadent desserts, in the lounge
  • Upgraded room service menu
  • Pillow menu
  • Luxury amenities in-room
  • Mini-bar (replenished daily)
  • Robes and slippers in-room
  • Diving Plustour (subject to availability)
  • Snorkeling in Cayo Piedra (subject to availability)
  • 15% discount on International scuba-diving courses
  • Honeymoon Offer: Honeymooners receive sparkling wine upon arrival, one romantic dinner and 10% discount on SPA services. For travel between 1 Jan '21–2 Jan '22.

  • Booking Bonus: Book by 30 Apr '21 to receive up to 10% off the accommodation cost between 1 May ’21–2 Jan '22.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

Why is this a Virgin Holidays Favourite?

Fantastic beachfront location on the powder-soft sands of Varadero

Relaxing and romantic resort with a good choice of bars and restaurants

Upgrade to the Diamond Club for butler service and exclusive benefits

Exclusive Virgin Holidays benefits:

  • Fruit platter in-room upon arrival
  • Bottle of rum on arrival
  • Please note: to be eligible for favourites benefits, a minimum of 10 nights stay is required.

5 dining options: Gourmet Marche (buffet, open for breakfast, lunch and dinner), El Caribe (traditional Caribbean, open for à la carte dinner), The Pearl (International and seafood, open for à la carte dinner), Grill Beach Club Restaurant (grill and seafood, open for à la carte dinner) and Café Bistrot (grill selection, pizzas and 24-hour snacks). Lobby bar, Dips pool bar, Scoops ice cream and Jazz bar.

Daily and nightly entertainment. Weekly manager's cocktail party. Fashion shows, dance and Spanish lessons. Resident band and piano players. Outdoor theatre and nightclub.

3 swimming pools, 4 whirlpools. The Royal Spa*. Fitness centre with steam room and sauna. 3 floodlit tennis courts. Table tennis. Squash. Pool table, lawn chess and games room. Paddle boats. Sailboats. Kayaks. Windsurfing and snorkelling.

WiFi access* in designated areas of the resort. Beauty salon*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights.

* Denotes local charge.

Click here for latest travel advice

Dress code: smart casual for dinner – trousers and collared shirts for gentlemen.

Please note: this hotel is an adults-only property for guests over the age of 18.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4790)
  • Very good (1799)
  • Average (580)
  • Poor (140)
  • Terrible (76)
Image of the Tripadvisor rating Horrendous doesn’t cover it!

Mar 20, 2021 Lllaurs San Francisco

Don’t book this hotel, don’t book with TUI, and most of all, don’t travel to Cuba from the UK. I had visited this hotel 5 years ago, and the standards have dropped dramatically since then. It is dated and dirty, and the food is not nice. When we arrived in Cuba, my partner and 7 others on our flight tested positive for COVID. They were all… Read more
Don’t book this hotel, don’t book with TUI, and most of all, don’t travel to Cuba from the UK. I had visited this hotel 5 years ago, and the standards have dropped dramatically since then. It is dated and dirty, and the food is not nice. When we arrived in Cuba, my partner and 7 others on our flight tested positive for COVID. They were all negative on departure and all had no symptoms. They were sent to quarantine for 7 days. They got out after 3, by pushing for another test and all tested negative... This appears to be a money making scam by the Cuban government, using our insurance to make money on ‘medical bills’. It’s outrageous, and if you choose to travel to Cuba once the lockdown is over, you risk being caught up in this too. When my partner was taken to quarantine, I was told I was moving to another room and had to isolate for 5 days, then test negative again (as I had on arrival). The room I was moved to was not clean. I had security at the front of my room, and outside my door so I couldn’t leave (not that I would have). I had to wait hours for food and drink, with no menus to be able to know what I could order. The food was bad. Empty plates and rubbish was then left outside my room for hours, days. I asked for clean towels for days before these arrived. The list goes on. A manager called Laticia was ‘looking after me’ but I constantly struggled to get in touch with her. When I heard that my partner had tested negative and was coming back after 3 days, I spoke to the manager Laticia who told me I did not need to test again, as my partner was clearly never positive, and I could leave my room once he arrived back at the hotel. This was great news, as it meant we could enjoy the final 3 days of our holiday and try to get over the stress we had experienced. However, the next day Laticia told me that this information was incorrect, and the doctor at the hotel would not allow me to leave without another test. She denied giving the information she had the previous day. She also told me that we had missed the last journey of the day taking tests to the laboratory and sowould not get results until 2 days later. I was fuming. She had lied, denied, and I was now not going to be released from my room. She agreed that I could have my test done and these would be taken to the laboratory by the hotel car (my suggestion). Results should then come back the following day. The next day, Laticia said she was leaving at lunchtime but would be back the following evening. I would be out of my room by that point and she would come and find me. She was leaving me in the care of another manager who would keep me updated about the test results. I never saw or heard from him again. The results eventually came back 2 days later, 24 hours before the end of our holiday. Negative of course, as I’ve said before neither of us ever had Covid. The last day of our holiday was a whirlwind of trying to enjoy what we had not been able to for the week, and trying to reduce our anxiety levels. Laticia really made our stressful experience worse than it needed to be. Her incorrect information meant more time stuck in our room, on what was supposed to be a relaxing holiday after a very tough year. We never saw her again, even after she should have returned, and I honestly think she kept out of the way so that she didn’t have to deal with us. It was poor service from start to finish, and the ‘managers’ at this place are useless cowards. Read less
Image of the Tripadvisor rating Welcome to Paradise Royalton Style

Mar 16, 2021 sherrieb533 New Jersey

My fiancé and I felt like royalty at Royalton Hicacos because that is how the staff treats you. We were greeted with smiles from the second we got out of our taxi. After a swift and easy check-in we were given a tour and explained how and what was offered at the resort. We were able to enjoy everything from breakfast in bed to a romantic sunset… Read more
My fiancé and I felt like royalty at Royalton Hicacos because that is how the staff treats you. We were greeted with smiles from the second we got out of our taxi. After a swift and easy check-in we were given a tour and explained how and what was offered at the resort. We were able to enjoy everything from breakfast in bed to a romantic sunset dinner on the beach. The chefs are fantastic. You have plenty of restaurants to chose from, each one having its own touch. Our first dinner was magical and it wouldn’t have been without Yessel and the rest of the staff at the Caribe restaurant. The resort was exceptionally clean and staff took extra steps in making sure everything was sanitized. Rodolfo made sure our experience was exceptional. He made sure I was able to get my PCR test prior to heading back home and hand delivered my results the next day. My fiancé and I enjoyed the entertainment/performances. Pavel made our experience memorable with a treat in our room most nights which added a special touch. I recommend the diamond club just for Roberto. He makes the best piña colada. Trust me he won’t disappoint. We enjoyed our vacation and hope to return again soon. Read less
Image of the Tripadvisor rating Love Cuban people

Mar 12, 2021 Travelinsouthamerica

Two weeks in paradise I spend two weeks in the beautiful resort and I will go back for sure! Everything is amazing, from the staff to the rooms, the food, the beach, pools,... just everything is outstanding! The restaurants in the resort are very nice and we always have a lot of availabilities and choices, my personal favourite was the tex-mex,… Read more
Two weeks in paradise I spend two weeks in the beautiful resort and I will go back for sure! Everything is amazing, from the staff to the rooms, the food, the beach, pools,... just everything is outstanding! The restaurants in the resort are very nice and we always have a lot of availabilities and choices, my personal favourite was the tex-mex, where the staff was always lovely and the food as well! Through here I also want to thank a few members of the staff who were outstanding: Gladys for always making us smile at the entry of the buffet, but also Hermes, Igort and Maria. The butler team (Leo& veronica) was also great and always open for any questions! Also big thanks to laeticia that was always there for us whenever we needed it. Thanks again for this great experience with lovely Cuban people! Read less
Image of the Tripadvisor rating Great staff in a wonderful resort!

Mar 11, 2021 monotom84

We spent 11 days in this terrific resort. What makes it special and recommendable (beside the beautiful gardens and pools) is the breathtakingly friendly and caring staff, ESPECIALLY GLADYS AND MARIA from the buffet-restaurant who made us feel tremendously welcome! Thanks to both and to Royalton's whole staff!
Image of the Tripadvisor rating Great Stay during Pandemie

Mar 5, 2021 vomarc Todtnau, Germany

We stayed 8 nights in this great Hotel. Very warm welcome and nice People there. Everybody does his best in this hard situation, but it was really a great recreation for us! Best thing: If we ever needed something, we just called Dieny Head of Butler Service! Good guy, we both had Birthday on our stay and the cake was delicious... If you ever go… Read more
We stayed 8 nights in this great Hotel. Very warm welcome and nice People there. Everybody does his best in this hard situation, but it was really a great recreation for us! Best thing: If we ever needed something, we just called Dieny Head of Butler Service! Good guy, we both had Birthday on our stay and the cake was delicious... If you ever go there, send greetings to Dieny and Team! Read less