Sol Palmeras

Отдыхали в этом отеле 5 июля 2021 года. Все очень понравилось, приветливый персонал, вкусная еда и напитки, команда анимации очень сплочённая, к ним всегда можно обратиться с любым вопросом и они тебе помогут и подскажут. Нет никакого навязывания. Рекомендую к посещению. Обязательно вернусь сюда еще раз. Rested in this hotel on July 5, 2021. I liked everything very much, friendly staff, delicious food and drinks, the animation team is very close-knit, you can always contact them with any question and they will help and advise you. There is no imposition. I recommend to visit. Will definitely come back here again. Read less

We travelled on 1st July and were quite concerned about what COVID had in store for us in Cuba. Once we got there there was nothing to worry about. The hotel was lovely and as it wasn’t fully occupied all amenities were readily available. The al a carte dining was available every night and was brilliant. The buffet was good with food cooked in front of you (although does get repetitive for us after 2 weeks but not the hotels fault) The room was modern and clean with regular maid service. The pool and bar were lovely and clean and the beach was great! Only downside to Cuba as a whole, not the hotel is the mozzies. We were eaten alive! Constantly scratching like we had a dose of scabies!!! Repellent didn’t work for us they are relentless! Tips for better service are a must. Tip at the start and you will be served quicker with drinks being filled without even asking! I had to ask Rob to tip them to stop plying me with drinks!! Also we met some brilliant people out there who made our holiday. There were only a few groups of English there at that time but we all bonded and had a ball. They even put the euro final on a massive screen in the disco. Overall would recommend and would definitely visit again ASAP. Unfortunately since we left Cuba has moved to red list so will have to wait until all this blows over! Read less

We have just returned from our holiday at the sol Palmeras and it’s been amazing. From arrival we was made to feel very welcome and our suite was stunning, we met the general manger at the welcome cocktail party on the Friday and what a true gentleman and was told by many of the staff he was a great person to work with, you saw him helping in the dining room and all over the hotel, he made our visit extra special and hoping we have made a friend. The food was always tasty and was always something to eat. The beach was amazing and the beach party’s are a must. The bar staff are great and always ready with your drinks when you are ready for another. Please be respectful if you are going to this hotel it was a shame to see so many people with no manners, these people work so hard to welcome you to their country, even with COVID and other issue, they were always happy and smiling so they don’t need to be dealing some bad customer. If you are heading to Cuba anytime soon please take some extras for the staff who sometimes find it difficult to access the basic needs. Lastly a big thank you to you all we hope to see you again in September and really can’t wait. Read less

Good food and amazing ocean but very bad service and outdated rooms and bad rooms cleaning. I am now in the hotel since 11 July with my family (room 4031 and 4036- superior and junior suit in main building) and till now I didn’t get service I have paid for (superior and junior suit must include according the description on the melia.com: Lobster dinner (1 per stay, on request) for stays of at least 7 days, Minibar service with daily restocking of soft drinks, beers and water Courtesy attentions on arrival with a bottle of rum and a letter from the General Manager as a welcome gift Bathrobe in the room). Moreover I and guide from Anex asked for this service several times - but no any effect. Previously I had a very good experience with Sol garden istra and sol aurora in croatia. But now I am very sorry to choose sol hotel. I think next time I choose another hotel chain. Read less

Have not long returned from this hotel after visiting for 2 weeks from 24th June. Staff The staff at this hotel are amazing!!! I would return to this hotel just to be able to see them again. Our favourite was Angel in the buffet of the evenings. We stopped going to the A la cartes and instead went to the buffet just so that we could see Angel. He would always save us a seat and have a nice cold drink ready for us, and this was always topped up. We became great friends with him, he had so many interesting stories about Cuba and was such a funny friendly guy. If you go to the buffet restaurant in the evening make sure you try and find Angel, he is amazing! We also really enjoyed the service from Raime in the buffet of the morning and lunchtime. Again, he was super friendly, his service was always 100%, ensuring we had topped up drinks without a wait. He would always ask what we’d been up to and made an effort to build a relationship with us during the time we were there. Another special shout-out to both Nivia and Alberto in the buffet who were equally very good!! Main hotel We stayed in the main hotel, wifi was available in the lobby area and some of the loungers by the pool. It was strong enough for us to be able to call family and friends and we had 140 hours each during our 2 week stay, so was more than enough. Lobby was very clean and modern, reception looked like it was covered 24/7 and there is a basic map on the wall of the hotel although I would have preferred to have been given more information on check in as I’m sure there’s plenty of stuff we didn’t see and do around the hotel as we didn’t know where it was or when it was open. No info on how to book a la cartes, where was open for food and times etc. So this had to all be worked out yourself Food Breakfast - not many English options at all, you could get omelettes and fried eggs made to order, then there was toast, fruit, pancakes and croissants and then a selection of meats, veg and cheeses. We mostly had the pancakes, but would have preferred some English variety Lunch and dinner - both of these served exactly the same foods which meant whatever you had for lunch that day, you would find at dinner. Regardless of that though, the food was always well cooked, served hot and actually very flavourful. Chefs were serving but you could ask for as much or little as you want. A la cartes - enjoyed really good food and service in the Chinese so definitely recommend that one. Latin was nice however very very small portions, we were still very hungry afterwards. Italian had a great menu but the service was awful, left waiting for 50 minutes in between starter and a pizza for main which made us want to leave and go down to the buffet instead and drinks were never topped up and wrong drinks given. We didn’t visit the Mexican as everyone said it wasn’t great and we didn’t try the international. To book the a la cartes, there was a lady stood at the entrance of the buffet in the morning who would book you in, and there was sometimes slots left at lunch time. There was a snack bar at the beach and also a snack bar by the pool which served ice cream and fruit. All bars had a good variety of drinks and you could ask for premium brands to be used with no problems. They do a ‘lemonade’ which is like a lemon slush when it goes cold, we had soooooo many of those they were such a nice drink and even tasted nice with alcohol!! The orange one next to it isn’t great though Pool area Lots of sun beds, clean pool with a nice temperature. The pool bar always had super friendly staff on. Could get wifi from some sun beds. No one ever reserved sun beds whilst we were there. Beach Amazing beach!! They had lots of sun beds and umberellas. It was never an issue to get a spot, but if you prefer to be nearer to the front like we did for the sea breeze, then we found that getting down at 9am was the best time as this is when it started to fill up. Lots of animation activities on the beach, a bar and also a snack bar open for lunch. There was free water sports on the beach and if you want nicer beach photos, then go a bit further down either side of the hotel where the hotels are not being used and therefore the beaches are empty and give amazing photos. Room We booked a standard room but was given a superior room which was great. We was on the 4th floor looking out to the pool and even had a partial sea view. Our maid Livia did a fantastic job every day. Pack your own hairdryer as the one in the room is bad. Entertainment Always had live music on of an evening, and often shows either by the pool, inside the hotel or outside at the stage. The acrobatics show was good however this was repeated during our stay, so entertainment didn’t have a lot of variety. Other info There are sooooo many mosquitos here. I forgot to pack mosquito spray and antihistamines and we got bitten so bad!!! My boyfriend never gets bitten wherever we’ve been before but here he did so pack some stuff regardless. We went for a walk on the beach one evening, noticed there was a lot of mosquitos and so came back and after 10 mins of being outside I had 53 bites!! Couldn’t find mosquito spray or antihistamines anywhere locally so make sure you pack enough of these!! There was a hurricane whilst we were at the hotel. We’d only accidentally came across it online, the hotel never told anyone. They did deal with it great however by having enough staff stay over at the hotel and boarded up all windows and put sandbags by the doors, so we felt completely safe. There was a Covid outbreak with the Russians, hotel didn’t deal with this too great either but I think this is a partial fault of the government rather than the hotel. When you arrive in Cuba, you have a Covid test at the airport and then arrive at your hotel where you stay for 24 hours before being allowed to leave your hotel incase your result is positive. In this time though, you are still able to mix without masks with the rest of the hotel guests and therefore potentially pass on Covid, which did happen. A better system for this could be introduced to make it safer. There are lots of cars that come outside the hotel and the owners are happy for you to take photos. We organised through our tui rep a drive in one and he drove us around varadero in a 1950s car which is a must do!!! Lastly, if you are visiting this hotel and are able to, please take extra stuff if you are able to for the wonderful staff at this hotel. Read about the embargo before you come so that you understand the crisis Cuba is in, and bring any old clothes, medicines and toiletries as the Cubans are unable to get hold of all that stuff. We left clothes and our part-used toiletries for staff and they were so grateful!! I wish we knew this before coming so we could have packed some extra clothes, or extra cheap shampoos etc. That we can get so easily in the U.K.! There is a local mall, but if you forget anything from the U.K., they don’t sell much in the mall like toiletries, or even any sweets or chocolate! I definitely recommend this hotel!! Read less