Sol Palmeras

Varadero, Cuba

The hotel

One of Varadero’s most family centric hangouts, Sol Palmeras keeps every member of your party happy. It’s got all the tropical scenery you’ve come to the Caribbean for – with a boast-worthy spot on one of Cuba’s most famous beaches. It’s got the lagoon pools, with their palm and palapas accessories, and a mini-pool in the family zone for young guests. It’s got poolside rooms near the action and bungalows near the beach for those after a more remote retreat. And its list of children’s attractions is as long as your sun-bronzed arm – from mini-discos to a bouncy castle, mini-golf, and computer games.

Amenities

  • Bar
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Safety Deposit Box
  • Evening Entertainment
  • Wheelchair access
  • Games Room
  • Beachfront location
  • Tennis
  • Bicycle Rental

Where is it

On Varadero Beach. Downtown Varadero, with its shops, bars, restaurants and nightlife, is a 10-minute taxi ride away. Transfer time from Havana Airport: 2 hours 30 minutes.

Hotel information

408 rooms on 4 floors in the main building with 4 lifts and 200 additional Bungalows and Suites. All with balcony/terrace, air-conditioning, satellite TV, telephone, mini-fridge, safe and hairdryer. Standard Rooms in the main building with pool or garden views, 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child in an extra bed.

All Inclusive of: all meals, snacks and drinks (except premium brands and some selected drinks*) and all activities unless otherwise stated.

Please note: in Cuban all inclusive hotels, 'premium brands' can mean local premium brands rather than international ones, as Cuba has an embargo on US goods.

Superior Rooms are located in the main building, with partial sea, pool or garden views, with 1 king-size or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suites are located on the 3rd and 4th floor, with pool or garden views, terrace, a separate living room with sofa bed, fridge, coffee maker and iron. They have either twin beds or 1 king-size bed with an extra double sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Suites are larger, offer more privacy and are located on the corners of the building. They have a separate living room with a sofa bed and a terrace with panoramic views. Sleeping maximum 3 adults or 2 adults and 2 children.

1-Bedroom Bungalows are located in separate units scattered around the tropical gardens. They have a terrace, living room with a sofa-bed and a separate bedroom with twin beds. Sleeping maximum 3 adults or 2 adults and 2 children.

Bungalow Suites are designed for adults-only, and have views of the gardens. They have a terrace, living room, outside shower, separate bedroom with dressing room, and 1 king-size bed. Sleeping maximum 2 adults.

Please note: Bungalows are spread throughout the gardens and may be a short distance from the main hotel area and swimming pool.

  • Free Weddings: conditions apply. More information can be found here 

  • Honeymoon offer: book a minimum 6-night stay and receive private check-in with welcome cocktail (subject to arrival time), special room for honeymooners, floral gift in the room, bottle of sparkling wine and chocolates in the room, romantic turn-down on the first night, housekeeping service after 11:00am and before 3:00pm, honeymoon breakfast in room once during stay, one romantic dinner during stay, priority reservations at specialist restaurants, late check-out guaranteed until 3:00pm, special honeymoon gift and weekly cocktail.

    Marriage certificate to be shown on arrival, date must be within 6 months of intended stay.

  • Early booking bonus: book by 30 Nov '19 to receive 15% off the accommodation cost for travel between 1 May–31 Oct '20. Applicable to the Standard Room, Superior Room, Junior Suite and One Bedroom Bungalow only. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

  • Early booking bonus: book by 30 Nov '19 to receive 15% off the accommodation cost for travel between 1 Nov–21 Dec '20. Applicable to the Standard Room, Superior Room, Junior Suite and One Bedroom Bungalow only. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

6 main restaurants: O Sole Mio Italian (à la carte dinner), La Panchita (breakfast, lunch and dinner, buffet with show cooking), La Fajita (à la carte lunch and dinner, Mexican), Steak House (à la carte, lunch and dinner), Oshin (à la carte dinner, Asian), El Marino (à la carte grill and seafood, lunch and dinner), Snack Bar. 24-hour lobby/cafeteria. 5 bars including pool bar (open until 12:00pm) and fun pub (open until 2:00am). 3 snack bars (10:00am-5:00pm and 11:30pm-6:30am). Lobby bar serving pastries (10:00am-12:00pm). Reservations required at à la carte restaurants. Guests are entitled to two visits per week to à la carte restaurants, however if there is availability, further reservations are permitted.

Daytime activities and live shows in the evening. Dancing lessons.

3 outdoor swimming pools (including children's pool), kids' club (5-13 years, 10:30am-5:00pm, and mini-disco), supervised games room for children only (3:00pm-7:00pm and 8:00pm-11:00pm), gym with 2 saunas, mini-golf, 2 tennis courts, bicycle hire, archery and shooting. Massage*. Non-motorised water sports including catamarans (supervised), kayaks and windsurfing. Scuba intro in the pool Mon-Sat.

Babysitting service available on request*. WiFi available in lobby*. Hairdresser*. Souvenir shop on site.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: applies for dinner.

Please note: child ages at this property are 2-11 years. 

Please note: lobby and lobby bars are non-smoking. Air-conditioned restaurants are non-smoking and smoking is not allowed inside the rooms and Bungalows.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3662)
  • Very good (3033)
  • Average (1030)
  • Poor (386)
  • Terrible (228)
Image of the Tripadvisor rating WORST ALL INCUSIVE - WE LEFT RESORT EARLY :(((

Oct 9, 2019 richardu555

Let me start off by saying, I've been to over 15 all inclusive resorts. This hands down is the most overated and worst one I've been too. This is not a 4 star as Tripadvisor suggests. Upon arriving to the resort, we were greated with no smiles or welcoming. The front desk girls should not be in the service industry. We were put in a bungalow,… Read more
Let me start off by saying, I've been to over 15 all inclusive resorts. This hands down is the most overated and worst one I've been too. This is not a 4 star as Tripadvisor suggests. Upon arriving to the resort, we were greated with no smiles or welcoming. The front desk girls should not be in the service industry. We were put in a bungalow, which was about a 20 min walk from the resort. When we arrived at night and tried to find the room, it was next to impossible. And with a long flight and little tired 7yr old, the last thing i want to do, is have trouble finding my room...why they would put us so far with a little child is ridiculous?? The bungalows lack outdoor lights or street lights. We could not see a thing. Once we managed to get into our room, we noiced ants everywhere....sick! And as my wife was showering, the toilet water came up and soaked the clothes that were on the ground. It smell like crap, and when we told customer service, they would not pay for the laundry. The rooms are dated, and half the outlets do not work. Even though I tipped the bartenders $3-5 cookies, we found them all very rude and if you didn't speak spanish, they would accomodate the spanish speaking tourist first, which I thought was very discriminating. The BBQ guy at the beach was the worst and at one point, he threw his spoon at my mother in law for grabbing a piece of chicken. There was a lot of rude staff and only a handful of them were kind. The worst food in the buffet's, with no fresh fruit. Only fresh fruit they had was pineapples and papaya. We had to eat fries and pineapples all day till i got tired of it. Ants and cockroaches everywhere, including our room. By the 4th day, we left the resort even though we had a week stay. I would never come back to Sol Palmeras even if i got a free accomodations. They couldn't pay me to come back there. I have never had a bad experience at an all inclusive like this. Read less
Image of the Tripadvisor rating Horrible experience

Oct 8, 2019 Alya S

BEWARE OF THIS HOTEL!!!! Worst experience at this hotel, poor service , disgusting food, all the food was undercooked or frozen. They just re heat the food and feed it to the people. Cockroaches at the bar in the lobby. Water from the bottles was being refilled by the tap. Every member of our family got food poisoning. Mold and leaks in the… Read more
BEWARE OF THIS HOTEL!!!! Worst experience at this hotel, poor service , disgusting food, all the food was undercooked or frozen. They just re heat the food and feed it to the people. Cockroaches at the bar in the lobby. Water from the bottles was being refilled by the tap. Every member of our family got food poisoning. Mold and leaks in the cafeteria ceiling !!!!! How is this safe?? We complained about this to the customer service they didn’t care at all. More than half of the people on our shuttle bus from the hotel said the exact same thing, they all got sick. Very unsanitary conditions. At the entrance of the cafeteria , it smells like fecal matter coming from the kitchen. NON of the cooks wore gloves, they wiped the sweat from their faces using their hands and eat the buffet food from behind the counter. I highly recommend you stay somewhere else, this is not a 4 star resort, almost all the reviews are fake. The elevators break down numerous times a day. The towels in our room smelled like cigarettes, the towels at the beaches had blood on them, and were dirty, they just dry them and give it to the next person, they are not washed. Medical services in all of Cuba are horrible, we went to a clinic for emergency services and didn’t get helped until 2 days after at “ clinic del sol” SAVE YOUR MONEY DONT BOOK AT THIS HOTEL! Read less
Image of the Tripadvisor rating 6 days until 49th trip! So Excited!

Oct 7, 2019 OnAir06839057048 Edmonton, Canada

True story! 49th trip awaits and we couldn't be happier going to our second home. Jefe Tomeu has done tremendous upgrades with the pool bar, the lobby area, smoking area, buffet etc. Love how there is always some form of entertainment. Look forward to the new beach having heard they spent a fair amount of time dredging. Hotel rooms have been… Read more
True story! 49th trip awaits and we couldn't be happier going to our second home. Jefe Tomeu has done tremendous upgrades with the pool bar, the lobby area, smoking area, buffet etc. Love how there is always some form of entertainment. Look forward to the new beach having heard they spent a fair amount of time dredging. Hotel rooms have been modernized and some are a work in progress. Our favorite is the bungalows. Exterior was painted in April. We are happy with the peace and quiet. We don't spend much time in the room. Bungalows are very spacious. Don't listen to the negative reviews. You are in a tropical country. I know where we live, if we have a BBQ outdoors or sweet drinks, there are flies. There is always an abundance of food available at the buffet. You choose cooked on the spot or steamed or make a reservation for a la carte. We have never been sick once and I eat fruit and vegetables on a daily basis. Even have beverages with ice cubes. Never been sick. We drink the bottled water in addition to the dispensed water from the beach bar. Looking forward to seeing our extended Cuban friends who have become family over the many, many years. We have been going since 1996 and have never missed a year. The employees are very dedicated staff whom work very hard and long hours. All with a smile on their face. They get to learn your names when you are repeat clients. They deserve a tip. Highly recommend the Sol Palmeras for couples or families with children Hasta pronto! Read less
Image of the Tripadvisor rating Don't spend your money to get sick!

Oct 6, 2019 Marco O

Worst hotel all inclusive ever, terrible service, terrible food, terrible customer care. Left from Vancouver with another 65 passenger , on the way back half of them upgraded hotel because they got food poisoning the first 2 days, they other 30 people spent the whole week there complaining about stomach pain, fever and vomit. Probably just… Read more
Worst hotel all inclusive ever, terrible service, terrible food, terrible customer care. Left from Vancouver with another 65 passenger , on the way back half of them upgraded hotel because they got food poisoning the first 2 days, they other 30 people spent the whole week there complaining about stomach pain, fever and vomit. Probably just 10% of the 65 people didn't get sick. After the complains from everybody the staff replied saying was our problem: - Maybe we had too much drinks ( we don't drink at all) - it's a different diet (obviously I eat fresh food at home not this reheated and old food) - hot weather ( went to Mexico in the summer, almost 20 more degrees and Never had a problem) They serve water from the tap when I payed and when they supposed to give you a new bottle everytime and when you tell them they laugh. We spent a week there and for the whole time they had a huge hole in the ceiling inside the buffet room, full of mold and with water falling the whole time, I guess for them it's something normal and hygienically safe. Flies everywhere, all the time, we even found some in the water they gave us ( it's full of them also if the buffet area it's completely closed) Everytime you walk by the kitchens,( beside the food) a super strong seweg smell punches you in the face, that's another reason why we didn't eat there the last 2 days of our staying, and too bad I started to take pictures and proof just at the time, but I have lots of material :) Read less
Image of the Tripadvisor rating Paradise location but a few negatives.

Oct 5, 2019 sueandpaul2016 Walsall, United Kingdom

Sol Palmeras is in a beautiful location which we referred to as ‘paradise’ beach was like something off the bounty advert, turquoise sea, white sands. Stunning. Perfect hot weather. Upon check in there seemed to be confusion with our room. We were offered a deluxe bungalow which was pretty much on the beach. At an extra cost of 125 cucs. It was ok… Read more
Sol Palmeras is in a beautiful location which we referred to as ‘paradise’ beach was like something off the bounty advert, turquoise sea, white sands. Stunning. Perfect hot weather. Upon check in there seemed to be confusion with our room. We were offered a deluxe bungalow which was pretty much on the beach. At an extra cost of 125 cucs. It was ok nice size. But Wouldn’t describe as deluxe. The curtain in the sitting area was too small and didn’t fit the window properly. Some of the floor tiles were cracked. The internal doors didn’t close properly and the kettle didn’t work. We felt it needed a bit of tlc. The beds were comfortable but some of the pillow cases were ripped. The sheets were clean and white but the throw on the bed had marks on the lining. We took this off the bed. We did sleep ok and it was fit for purpose. The next criticism we had was the food in the buffet area. It looked clean and Yes loads of variety which was pretty much the same every day. But it wasn’t very warm. Cold sprouts, cold scrambled egg and baked beans. Raw in the middle omelette which is cooked for you fresh. I also didn’t like seeing serving staff handling croissants with no tongs or gloves on. The food at international and the Chinese restaurant were excellent. So I would advise you book these for your evening meals. There’s also a tex mex and Italian which I heard were good. The drinks and the bar on the terrace offered lots of variety of alcoholic and non alcoholic drinks. Very good. Evening entertainment was enjoyable. And the staff were helpful and couldn’t do enough to ensure everyone had a good tine. We would come back and hope next time we will be giving sol palmeras a 5 star trip advisor review. Read less