Zoetry Villa Rolandi Isla Mujeres Cancun

Playa Mujeres, Mexico

The hotel

A luxurious, secluded retreat, set on an island, 25 minutes from the mainland, you’ll enjoy luxury oceanfront accommodation as well as tranquility, holistic wellness and ‘Endless Privileges®’. All rooms are oceanfront, ideal for admiring picture-perfect sunsets, but first more about those privileges. They include no check-in/check-out time, a bottle of sparkling wine and fresh fruit delivered daily. Guests also have access to personalised, 25-minute private yacht transfer between the mainland and the island to visit sister resorts, although we guarantee you’ll be hard pushed to leave this one! Dining is at the award-winning Casa Rolandi, specialising in North Italian-Swiss cuisine and featuring an al-fresco dining panoramic terrace so you can admire the views over a cocktail or two. Alternatively, take advantage of the 'Sip, Savour and See' Dining Experience — inviting guests to sample the menus, top-shelf spirits and live entertainment at AMResorts properties close by.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

On the beach on the exclusive island of Isla Mujeres. Close proximity to Isla Mujeres Underwater Museum (MUSA). Transfer time from Cancun Airport to the Isla Mujeres ferry port, Marina Hacienda del Mar: 40 minutes, then a 25-minute private yacht transfer to Isla Mujeres.

Hotel information

35 finely appointed rooms and suites with spectacular oceanfront views. Some with private terrace, air-conditioning, satellite TV, telephone, complimentary WiFi access, complimentary mini-bar, Bvlgari® bath amenities, pillow menu, fine luxury linens, therapeutic shower, steam bath, vanity mirror, 24-hour room service, sitting area with a sofa and ceiling fan, bathrobes, slippers, tea/coffee-making facilities, safe and hairdryer. Superior Oceanfront Room with 1 king-size bed, sleeping maximum 2 adults.

Please note: these rooms do not have a terrace.

All Inclusive of: Endless Privileges® include a Yacht transfer from Marina Hacienda del Mar in Cancun to the hotel from 6:00am-10:30pm (reservations must be made at least 24-hours prior to arrival or to guarantee the service. After regular yacht operating hours, transfer service, subject to weather conditions, may be provided but charges will apply). Finely appointed oceanfront suites. Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections. Unlimited cocktails and specialty beverages and top-shelf spirits from a variety of domestic and international brands. 24-hour concierge service. Complimentary WiFi. Twice daily refreshed mini-bar. Bvlgari® bath amenities. Pillow menu, fine luxury linens and bathrobes and slippers. Complimentary beach bag handmade by "Amor a la Niez, AC," a non-profit organisation and the only learning centre on Isla Mujeres for children with special needs. No check-in or check-out time (subject to availability). Maid service three times daily. Welcome bottle of tequila. Bottle of sparkling wine and fresh fruit plate daily. Complimentary overnight laundry service. Complimentary worldwide calls. Access to sauna and Jacuzzi. Daily afternoon tea time featuring real live plants for tea infusions at 5:00pm in the lobby. Entertainment activities with an emphasis on culture, art and education. Romantic Sunset ride on our private yacht twice a week (time and dates of schedule may vary seasonally and due to weather conditions. Reservations must be confirmed in advance with our concierge desk).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Oceanfront with sitting area featuring access to a private terrace with a Jacuzzi, separate bedroom with 1 king-size bed and living area with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suite Verandah Oceanfront with direct pool access, private terrace with sea views and a lounge sitting area. 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Junior Suite Superior Oceanfront with 1 king-size bed and additional sofa bed in living area, sleeping maximum 3 adults or 2 adults and 1 child.

Presidential Suite Oceanfront on three-levels with Jacuzzi, master en-suite bedroom with 1 king-size bed on the second floor, separate living and dining area, private bar and terrace, sleeping maximum 2 adults.

Casa Rolandi with a bar area (Swiss/Northern Italian cuisine, open for breakfast, lunch and dinner), Le Méttisage (French/Mexican cuisine, open for dinner) and Cozy Bar. 24-hour private, in-suite dining, reservation-free restaurants. Beack and poolside snacks served between 11:00am-6:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

2 swimming pools and 1 outdoor seawater Jacuzzi. Thalasso Spa* (complimentary 20-minute hydro massage treatment per guest). Fitness centre. Daily yoga. Massage demonstrations. Cucumber pads experience in pool area. Water sports* including kayaking and diving*. Meditation, stretching classes, romantic sunset rides on the resort's private yacht, culinary lessons, cocktail lessons, Spanish lessons, wine tasting and fishing*. Bicycles with bike tour to the Temple of Ixchel. Complimentary green fees at nearby Playa Mujeres Golf Club*.

Complimentary WiFi access. Complimentary laundry/dry-cleaning service, 24-hour room and concierge services. Private dock in lagoon Makax, deluxe yacht services* (subject to weather conditions and yacht capacity. Reservations must be made). Tour and rental arrangements*. Medical services* (on-call).

* Denotes local charge.

Dress code: casual elegance in restaurants. No sleeveless shirts or flip-flop. Long trousers required for men.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1474)
  • Very good (305)
  • Average (104)
  • Poor (37)
  • Terrible (22)
Image of the Tripadvisor rating Beautiful place, but it needs work to meet the expected standard.

Sep 24, 2020 EricMorenoD

The location, the beach, the food, and the view are spectacular. But the drinks and desserts need to improve their quality. The hotel is old and the rooms require a lot of maintenance, we had two days of leakage (it was not raining, it was a detail with the air conditioner), and they tried to fix it (they reduced the leak, but they did not fix it… Read more
The location, the beach, the food, and the view are spectacular. But the drinks and desserts need to improve their quality. The hotel is old and the rooms require a lot of maintenance, we had two days of leakage (it was not raining, it was a detail with the air conditioner), and they tried to fix it (they reduced the leak, but they did not fix it completely). We had to complain directly to reception many times for them to lend us another room on the last day and the manager, despite being aware of our situation, never came to see us. It is an incredible place with a lot of potentials, but the Secrets Maroma is a thousand times better place than the Zoetry Rolandi and it should not be that way, as it is supposed to be the top-notch of the brand of AMResorts. Read less
Image of the Tripadvisor rating The best Vacation Ever!

Sep 23, 2020 nataliechetcuti New York City, New York

Staying at the Zoetry Villa Rolandi was the best experience I have every had from a hotel. I have stayed in Luxury hotels all over the world and have never stayed somewhere as accommodating and relaxing as this! It was my partners birthday and the staff went above and beyond to make it special. The food is delicious at the restaurant. Spending a… Read more
Staying at the Zoetry Villa Rolandi was the best experience I have every had from a hotel. I have stayed in Luxury hotels all over the world and have never stayed somewhere as accommodating and relaxing as this! It was my partners birthday and the staff went above and beyond to make it special. The food is delicious at the restaurant. Spending a day on the private beach with drinks service was heaven - they also have kayaks and paddles boards that you can use. we kayaked over to another small cove and enjoyed swimming there on our own!! One of the highlights was also the included private catamaran to and from Isla Mujeres. We had the best time and it was all thanks to the lovely staff and incredible service the resort offers! no faults - cannot wait to go back!!! Read less
Image of the Tripadvisor rating An Amazing way to experience Isla Mujeres

Sep 17, 2020 IvalM

This hotel is incredible. It is beautiful, has amazing beach views and access, the food is great and the staff immaculate. I traveled solo and felt very safe. I highly recommend staying here if you are visiting Isla Mujeres!
Image of the Tripadvisor rating Travel during pandemic

Sep 16, 2020 alisha f Webster, New York

Before I get into details, let me preface by saying that last year I stayed at zoetry Agua Punta Cana and this is my second time to Mexico since covid ( I was at the now sapphire with my husband and son a month earlier). I'll start with the great. Service, food and drinks were incredible! Magda at the pool is amazing, and so is the gentleman that… Read more
Before I get into details, let me preface by saying that last year I stayed at zoetry Agua Punta Cana and this is my second time to Mexico since covid ( I was at the now sapphire with my husband and son a month earlier). I'll start with the great. Service, food and drinks were incredible! Magda at the pool is amazing, and so is the gentleman that worked the pool area on Tuesday Sept 8 ( I'm sorry but his name escapes me). All the food at casa Rolandi was so fresh. I ate the hog snapper almost every night. It was amazing. Many nights I did order two meals, well, just because! I've attached a pic of the restaurants QR code so you may see what is being offered. The most boring food that I had was the French toast. Their pizzas are great, as well as their fish fingers and fries ( don't diss the dish! My friend mocked me and she agreed they were incredible). My friends ate lots of seafood and said it was the best squid and octopus they've ever had. The homemade pastas are delicious as well. Breakfast was generally a wellness croissant, chilaquiles, yogurt, fruit. Drinks were very high quality. Daiquiri and margaritas were made with fresh fruits, not sugary mixes. Highly recommend, spicy margaritas, mango margaritas, banana daiquiri, cucumber mojitos, mini beer shots and bloody Caesar with belvedere vodka. We were at the resort when they were at yellow, and it switched to orange two days later. The resort, at most, had 13 rooms occupied. Never even felt like there were that many people there. One day we were the only people at the pool til noon. We preferred the main pool. It's about 5.5 feet deep. The adult one is 4 feet max. Plus the main one has prettier views. The pool water was a perfect temp, similar to the ocean. This is what you will need to expect, due to staying at the resort during covid : the cozy bar and second restaurant ( le messitage) will be closed until they are allowed 100% occupancy. So that means, no wine tastings, no tequila tastings, no bar is open for one to walk up and get a drink. That means you can only get drinks at the pool or beach, brought to you from a server, or at dinner. I'm sure you can order drinks thru room service, but it took me a half hour to get a pot of tea. No one hangs out in the lobby having nighttime drinks. Every day you do get a bottle of sparkling wine in your room. The bottle of tequila is a small flask size bottle of jimador. The maids did a great job at housekeeping and refreshing the fridge and snacks. There is literally no entertainment. Zero. No Spanish lessons, cooking lessons, no yoga or water aerobics ( all which is stated on their website). We also were never advised of a sunset cruise. One couple we met ( who were uvc members) were offered the sunset cruise and were greeted with drinks upon arrival ( we aren't members and experienced neither. Seemed to be a common theme while there.) Now for the not so good. As gorgeous as the views are, incredible food and service and drinks, it does not take away from the fact that this resort is in desperate need of an uplift. The tiles in the saltwater pool are coming off by the handful ( on our first day, all three of us sat in the saltwater pool and pulled off of the seat, handfuls of tiles that came off. We placed them on the edge. Missing tiles equal sharp edges). In my friends room, the ac went out a couple of times, her jacuzzi on the patio was missing handles ( making the jacuzzi unusable) and her sliding door didn't close all the way at the end, she was concerned about bugs getting in. In my room, the white couch was horribly stained. Spilled drink and obvious spots where someone placed wet clothes on the couch to dry. I never could get warm water from the shower ( it was the coldest showers I've ever taken) and the faucets in the bathroom sink were corroding. Between the bed and the couch is a shelving unit, however, two of my three shelves were missing. I understand things are to be different during covid, but covid isn't an excuse for a resort that needs some updating. We did the golf cart tour and our favorite was the turtle farm. The employee allowed us to hold 1-2 day old baby turtles. Another thing is like to point out is that there are three steps in the room, going to the couch area. Slightly scary after you're drinking all day. If the resort ever remodels, I'd hope they'd change out the steps to a small decline instead. Read less
Image of the Tripadvisor rating Celebrated my wife’s bday

Sep 14, 2020 Vvamexico Chicago, Illinois

Arriving at Cancun international airport was smooth and fast we were picked up at the airport by our driver and were taken to the marina to hop on the the boat to Zoetry. Upon arrival at Zoetry you can feel the weight of stress disappear, as always the staff are so warm and inviting. We come here often but this time we were here to celebrate My… Read more
Arriving at Cancun international airport was smooth and fast we were picked up at the airport by our driver and were taken to the marina to hop on the the boat to Zoetry. Upon arrival at Zoetry you can feel the weight of stress disappear, as always the staff are so warm and inviting. We come here often but this time we were here to celebrate My wife’s bday.After all the years of coming here i finally rented a golf cart and we rode around the island. What an awesome experience (we rented it for 24 hrs at the front desk). One evening we rode around the north end of the island and the next day we headed off to to south point to check out the ruins off the southern end cliffs. During our stay there was only one restaurant open and the cozy bar was closed due to the governments restrictions ( I’m trying to be nice here) . We had amazing dinners every nite and enjoyed a glass of wine or three after dinner in the lobby. We had an amazing massage and facial but mostly we had a great time laying out on the beach sipping on cocktails. Zoetry thank you for always being so warm and making us feel like we are in our second home SALUD 🍷we will be back soon. Read less