Zoetry Villa Rolandi Isla Mujeres Cancun

Playa Mujeres, Mexico

Virgin rating

The hotel

A luxurious, secluded retreat, set on an island, 25 minutes from the mainland, you’ll enjoy luxury oceanfront accommodation as well as tranquility, holistic wellness and ‘Endless Privileges®’. All rooms are oceanfront, ideal for admiring picture-perfect sunsets, but first more about those privileges. They include no check-in/check-out time, a bottle of sparkling wine and fresh fruit delivered daily. Guests also have access to personalised, 25-minute private yacht transfer between the mainland and the island to visit sister resorts, although we guarantee you’ll be hard pushed to leave this one! Dining is at the award-winning Casa Rolandi, specialising in North Italian-Swiss cuisine and featuring an al-fresco dining panoramic terrace so you can admire the views over a cocktail or two. Alternatively, take advantage of the 'Sip, Savour and See' Dining Experience — inviting guests to sample the menus, top-shelf spirits and live entertainment at AMResorts properties close by.

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the beach on the exclusive island of Isla Mujeres. Close proximity to Isla Mujeres Underwater Museum (MUSA). Transfer time from Cancun Airport to the Isla Mujeres ferry port, Marina Hacienda del Mar: 40 minutes, then a 25-minute private yacht transfer to Isla Mujeres.

Hotel information

35 finely appointed rooms and suites with spectacular oceanfront views, some with private terrace. All rooms feature air-conditioning, satellite TV, telephone, complimentary WiFi access, complimentary mini-bar, Bvlgari® bath amenities, pillow menu, fine luxury linens, therapeutic shower, steam bath, vanity mirror, 24-hour room service, sitting area with a sofa and ceiling fan, bathrobes, slippers, tea/coffee-making facilities, safe and hairdryer. Superior Oceanfront Room with 1 king-size bed, sleeping maximum 2 adults.

Please note: these rooms do not have a terrace.

All Inclusive of: Endless Privileges® include a Yacht transfer from Marina Hacienda del Mar in Cancun to the hotel from 6:00am-10:30pm (reservations must be made at least 24-hours prior to arrival or to guarantee the service. After regular yacht operating hours, transfer service, subject to weather conditions, may be provided but charges will apply). Finely appointed oceanfront suites. Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections. Unlimited cocktails and specialty beverages and top-shelf spirits from a variety of domestic and international brands. 24-hour concierge service. Complimentary WiFi. Twice daily refreshed mini-bar. Bvlgari® bath amenities. Pillow menu, fine luxury linens and bathrobes and slippers. Complimentary beach bag handmade by "Amor a la Niez, AC," a non-profit organisation and the only learning centre on Isla Mujeres for children with special needs. No check-in or check-out time (subject to availability). Maid service three times daily. Welcome bottle of tequila. Bottle of sparkling wine and fresh fruit plate daily. Complimentary overnight laundry service. Complimentary worldwide calls. Complimentary 20 minute wellness experience or fitness consultation. Complimentary 20-minute Thalassotherapy treatment. Daily afternoon tea time featuring real live plants for tea infusions at 5:00pm in the lobby. Entertainment activities with an emphasis on culture, art and education. Romantic Sunset ride on our private yacht twice a week (time and dates of schedule may vary seasonally and due to weather conditions. Reservations must be confirmed in advance with our concierge desk).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Oceanfront with sitting area featuring access to a private terrace with a whirlpool, separate bedroom with 1 king-size bed and living area with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suite Verandah Oceanfront with direct pool access, private terrace with sea views and a lounge sitting area. 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Junior Suite Superior Oceanfront with 1 king-size bed and additional sofa bed in living area, sleeping maximum 3 adults or 2 adults and 1 child.

Presidential Suite Oceanfront on three-levels with whirlpool, master en-suite bedroom with 1 king-size bed on the second floor, separate living and dining area, private bar and terrace, sleeping maximum 2 adults.

Casa Rolandi with a bar area (Swiss/Northern Italian cuisine, open for breakfast, lunch and dinner), Le Méttisage (French/Mexican cuisine, open for dinner) and Cozy Bar. 24-hour private, in-suite dining, reservation-free restaurants. Beach and poolside snacks served between 11:00am-6:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

2 swimming pools and 1 outdoor seawater hydro tub. Thalasso Spa* (complimentary 20-minute hydro massage treatment per guest). Fitness centre. Daily yoga. Massage demonstrations. Cucumber pads experience in pool area. Water sports* including kayaking and diving*. Meditation, stretching classes, romantic sunset rides on the resort's private yacht, culinary lessons, cocktail lessons, Spanish lessons, wine tasting and fishing*. Bicycles with bike tour to the Temple of Ixchel. Complimentary green fees at nearby Playa Mujeres Golf Club*. Complimentary Romantic sunset rides on our private yacht twice a week (advance reservations required). 

Complimentary WiFi access. Complimentary laundry/dry-cleaning service, 24-hour room and concierge services. Private dock in lagoon Makax, deluxe yacht services* (subject to weather conditions and yacht capacity. Reservations must be made). Tour and rental arrangements*. Medical services* (on-call).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Dress code: casual elegance in restaurants. No sleeveless shirts or flip-flop. Long trousers required for men.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1593)
  • Very good (326)
  • Average (114)
  • Poor (42)
  • Terrible (28)
Image of the Tripadvisor rating Cute and Quaint

May 17, 2022 Jamie E

This resort is beautifully located on the island of Isla Mujeres, just a short ferry from Cancun. Although there are only two restaurants on the property, the food is the most delicious we have ever had at an all-inclusive resort! The staff is amazing. The pools are quiet and relaxing and the beach small but nice. And although this is a family… Read more
This resort is beautifully located on the island of Isla Mujeres, just a short ferry from Cancun. Although there are only two restaurants on the property, the food is the most delicious we have ever had at an all-inclusive resort! The staff is amazing. The pools are quiet and relaxing and the beach small but nice. And although this is a family friendly resort, I saw only 3 children the entire time I was here. It's a sleepy little resort, not much to do, but if you are looking for a little more adventure you can rent a golf cart and explore the little town or hit up the beautiful beach on the other side of the island. The sunrise at Punta Cana is not to be missed! And I hear the snorkling of the underwater museum is amazing to see, although we did not have time to try it out. The rooms are large and some of the balconies even have a jacuzzi tub. If you are looking for a boutique hotel to relax and unwind then the Zoetry Villa Rolandi is perfect! Read less
Image of the Tripadvisor rating Seriously amazing views

May 14, 2022 YorksTwig London, United Kingdom

A lovely relaxing stay. The major positives - - 10/10 food. Wide enough choice to keep you interested over 10 days. - Really friendly staff (special mention to the lads working the drinks at the pool) - Amazing views - seriously amazing Would I come again. Yes. A few minor negatives. - yes it needs a bit of TLC - a couple more pool… Read more
A lovely relaxing stay. The major positives - - 10/10 food. Wide enough choice to keep you interested over 10 days. - Really friendly staff (special mention to the lads working the drinks at the pool) - Amazing views - seriously amazing Would I come again. Yes. A few minor negatives. - yes it needs a bit of TLC - a couple more pool umbrellas Other than that it’s a quality place . Thanks to all the staff that made us very welcome. Read less
Image of the Tripadvisor rating Boutique hotel that needs maintenance

May 11, 2022 Heidi_Josh Uvita, Costa Rica

positive notes: the views from the room & main restaurant are beautiful. The food & service at the restaurants are excellent. We had the tasting dinner at Metissage & everything was delicious. Also enjoyed the live music at both restaurants. All the staff are friendly, attentive & hardworking. The private catamaran to & from the hotel is a great… Read more
positive notes: the views from the room & main restaurant are beautiful. The food & service at the restaurants are excellent. We had the tasting dinner at Metissage & everything was delicious. Also enjoyed the live music at both restaurants. All the staff are friendly, attentive & hardworking. The private catamaran to & from the hotel is a great perk. Negatives: I would not complain about any of this if the hotel was rated 3 stars, which is what it should be. But rated 5 stars & paying almost $1000 a night we felt like we drastically overpaid for what we got. To start the hotel needs major maintenance. The whole building needs pressure washed, painted, wood treated & fixed, the pool deck is slippery when it rains. The umbrellas at the pool are moldy & ripped. In our room the furniture was beat up, the front door doesn’t auto close when you leave, ceiling repairs in bathroom look a mess, the sink faucets are corroded and hard to turn, only 2 sleeping pillows on the bed, only the speaker portion of the phone work, only one bath robe provided, the couch & cushions on the deck are worn & stained, missing hair dryer. The amenities are not anywhere near what a 5 star resort should provide. No fault to the staff, they all worked incredibly hard. But they can only work with the resources provided to them. Examples, while waiting at sister hotel Dreams Vista for the catamaran, we were checked in with the bell man there who took our luggage meanwhile the boat captain didn’t know this & the hotel called us because they couldn’t find us. The hotel has an app that you should be able to use for to communicate, for activities & if you need something for your room but no one uses it. It’s empty & had incorrect information. One morning we arrived at the restaurant at 7am for breakfast as the app & their website says it starts at 7am to find the employees just arriving to set up the restaurant. When we spoke to the front desk they apologized because the restaurant doesn’t open till 7:30. We had a dive boat picking us up at 7:40. So I woke up extra early for no reason. This is our first stay at a Zoetry & they mention no check out or check in times. This means nothing, check in time is 3pm & our room was ready at 3:30pm. They mention activities “with an emphasis on culture, art & education”? They did not exist nor was the boat available for a “sunset cruise” during our stay or did they have a “daily feature cocktail”. My husband emailed them about the “complimentary green fees at a nearby golf resort” they never replied. They don’t have enough lounge chairs around the pool so people save their chairs in early in the mornings, by 6:30am all the chairs around the main pool are saved. In the afternoon we would have to wait for someone to remove old towels & they constantly run out of towels for the guests. The internet comes & go. I could mention alot more things, but you get the point. Read less
Image of the Tripadvisor rating Zoetry Top Notch

May 10, 2022 playaDenver Denver, Colorado

Really enjoyed the resort Zoetry in Isla Mujeres Cancun. They exceeded our expectations from beginning to end. My husband and I were celebrating our 26th wedding anniversary. The staff went above and beyond to make our stay enjoyable from flowers on the bed, to flower arrangement, champagne, and bottle of wine nightly. Beach was beautiful… Read more
Really enjoyed the resort Zoetry in Isla Mujeres Cancun. They exceeded our expectations from beginning to end. My husband and I were celebrating our 26th wedding anniversary. The staff went above and beyond to make our stay enjoyable from flowers on the bed, to flower arrangement, champagne, and bottle of wine nightly. Beach was beautiful although small. Pools were very clean and well kept grounds. Food was out of this world amazing and authentic. Loved the servers at the restaurants. All of the employees at the resort really wanted to serve you and make things special. A few standouts include Dulce Castro, Barbara Gomez, the Chef, and Leo the events coordinator. Every day, Dulce and Leo sought us out to make sure we were having a great time and if we needed anything. It meant a lot the care and love they both showed to ensure we were having a memorable trip. The spa was spectacular with amazing couples massage. (Not sure their names) Ulysses, Alfredo, and Rosio were also incredible in their service. 5 star all the way around. Liked the resort because it was more intimate and smaller. It was never too crowded to find a spot on the beach or at the pool. If you are looking for a super party atmosphere, this is not the resort for you. It was just super relaxing and gain, the staff truly the best of the best. Read less
Image of the Tripadvisor rating If you want to relax this is the place to stay

May 6, 2022 BELLYWOPPER

One of the best resorts we have been to. The staff was unbelievably friendly and helpful . Every need was catered to. The food was unbelievably delicious. The rooms were very clean and maids were excellent. The pools were nice and temperature was comfortable. The beach was clean and the beach drink and food service were quick. The spa was a… Read more
One of the best resorts we have been to. The staff was unbelievably friendly and helpful . Every need was catered to. The food was unbelievably delicious. The rooms were very clean and maids were excellent. The pools were nice and temperature was comfortable. The beach was clean and the beach drink and food service were quick. The spa was a little pricey but I melted into total relaxation while on the table. I want to definitely go back soon. Read less