Zoetry Villa Rolandi Isla Mujeres Cancun

Playa Mujeres, Mexico

The hotel

A luxurious, secluded retreat, set on an island, 25 minutes from the mainland, you’ll enjoy luxury oceanfront accommodation as well as tranquility, holistic wellness and ‘Endless Privileges®’. All rooms are oceanfront, ideal for admiring picture-perfect sunsets, but first more about those privileges. They include no check-in/check-out time, a bottle of sparkling wine and fresh fruit delivered daily. Guests also have access to personalised, 25-minute private yacht transfer between the mainland and the island to visit sister resorts, although we guarantee you’ll be hard pushed to leave this one! Dining is at the award-winning Casa Rolandi, specialising in North Italian-Swiss cuisine and featuring an al-fresco dining panoramic terrace so you can admire the views over a cocktail or two. Alternatively, take advantage of the 'Sip, Savour and See' Dining Experience — inviting guests to sample the menus, top-shelf spirits and live entertainment at AMResorts properties close by.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

On the beach on the exclusive island of Isla Mujeres. Close proximity to Isla Mujeres Underwater Museum (MUSA). Transfer time from Cancun Airport to the Isla Mujeres ferry port, Marina Hacienda del Mar: 40 minutes, then a 25-minute private yacht transfer to Isla Mujeres.

Hotel information

35 finely appointed rooms and suites with spectacular oceanfront views. Some with private terrace, air-conditioning, satellite TV, telephone, complimentary WiFi access, complimentary mini-bar, Bvlgari® bath amenities, pillow menu, fine luxury linens, therapeutic shower, steam bath, vanity mirror, 24-hour room service, sitting area with a sofa and ceiling fan, bathrobes, slippers, tea/coffee-making facilities, safe and hairdryer. Superior Oceanfront Room with 1 king-size bed, sleeping maximum 2 adults.

Please note: these rooms do not have a terrace.

All Inclusive of: Endless Privileges® include a Yacht transfer from Marina Hacienda del Mar in Cancun to the hotel from 6:00am-10:30pm (reservations must be made at least 24-hours prior to arrival or to guarantee the service. After regular yacht operating hours, transfer service, subject to weather conditions, may be provided but charges will apply). Finely appointed oceanfront suites. Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections. Unlimited cocktails and specialty beverages and top-shelf spirits from a variety of domestic and international brands. 24-hour concierge service. Complimentary WiFi. Twice daily refreshed mini-bar. Bvlgari® bath amenities. Pillow menu, fine luxury linens and bathrobes and slippers. Complimentary beach bag handmade by "Amor a la Niez, AC," a non-profit organisation and the only learning centre on Isla Mujeres for children with special needs. No check-in or check-out time (subject to availability). Maid service three times daily. Welcome bottle of tequila. Bottle of sparkling wine and fresh fruit plate daily. Complimentary overnight laundry service. Complimentary worldwide calls. Access to sauna and . Daily afternoon tea time featuring real live plants for tea infusions at 5:00pm in the lobby. Entertainment activities with an emphasis on culture, art and education. Romantic Sunset ride on our private yacht twice a week (time and dates of schedule may vary seasonally and due to weather conditions. Reservations must be confirmed in advance with our concierge desk).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Oceanfront with sitting area featuring access to a private terrace with a whirlpool, separate bedroom with 1 king-size bed and living area with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suite Verandah Oceanfront with direct pool access, private terrace with sea views and a lounge sitting area. 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Junior Suite Superior Oceanfront with 1 king-size bed and additional sofa bed in living area, sleeping maximum 3 adults or 2 adults and 1 child.

Presidential Suite Oceanfront on three-levels with whirlpool, master en-suite bedroom with 1 king-size bed on the second floor, separate living and dining area, private bar and terrace, sleeping maximum 2 adults.

Casa Rolandi with a bar area (Swiss/Northern Italian cuisine, open for breakfast, lunch and dinner), Le Méttisage (French/Mexican cuisine, open for dinner) and Cozy Bar. 24-hour private, in-suite dining, reservation-free restaurants. Beack and poolside snacks served between 11:00am-6:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

2 swimming pools and 1 outdoor seawater pool. Thalasso Spa* (complimentary 20-minute hydro massage treatment per guest). Fitness centre. Daily yoga. Massage demonstrations. Cucumber pads experience in pool area. Water sports* including kayaking and diving*. Meditation, stretching classes, romantic sunset rides on the resort's private yacht, culinary lessons, cocktail lessons, Spanish lessons, wine tasting and fishing*. Bicycles with bike tour to the Temple of Ixchel. Complimentary green fees at nearby Playa Mujeres Golf Club*.

Complimentary WiFi access. Complimentary laundry/dry-cleaning service, 24-hour room and concierge services. Private dock in lagoon Makax, deluxe yacht services* (subject to weather conditions and yacht capacity. Reservations must be made). Tour and rental arrangements*. Medical services* (on-call).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Dress code: casual elegance in restaurants. No sleeveless shirts or flip-flop. Long trousers required for men.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1547)
  • Very good (318)
  • Average (113)
  • Poor (37)
  • Terrible (26)
Image of the Tripadvisor rating Zoetry Villa Rolandi Isla Mujeres Cancun is Absolutely Beyond Compare!

Oct 20, 2021 HaveFunWillTravel_11 Charlotte, North Carolina

We've traveled to many resorts and this is why we feel Zoetry Villa Rolandi is the very best for us. It has everything: Beauty, top service, cleanliness, peace, serenity, relaxation! The staff is top notch -- their attention to making guests feel comfortable and welcome is like no other resort we've ever been to. From the moment we arrived and… Read more
We've traveled to many resorts and this is why we feel Zoetry Villa Rolandi is the very best for us. It has everything: Beauty, top service, cleanliness, peace, serenity, relaxation! The staff is top notch -- their attention to making guests feel comfortable and welcome is like no other resort we've ever been to. From the moment we arrived and were welcomed "home" to the time we had to leave, we were made to feel very special and pampered. The staff is incredible -- thank you, our dear Maalena at the front desk, Dennis the Menace at Cafe Rolandi -- you are our star!, Jabar providing excellent poolside service, Lionel our spa attendant you are great, Eladio at the Cozy Bar makes the best drinks, and all the rest of the staff always went beyond -- thank you! This was our second time here and everything about this resort makes us want to come back again and again. Thank you, Zoetry Villa Rolandi! We are indebted to you for vacation perfection! Read less
Image of the Tripadvisor rating No customer service!

Oct 18, 2021 stevetD8697ZJ Vancouver, Canada

I stayed at this property a number of times before it became a Zoetry. It was excellent. I recently made a reservation and have spent the next week trying unsuccessfully to connect with anyone at the hotel via email or social media to make additional arrangements. Terrible service. Cancelled
Image of the Tripadvisor rating Beautiful hotel but poor customer service

Oct 15, 2021 KelseyN185

The accommodations at this hotel are top notch. The rooms and views can not be beat. However, customer service leaves a lot to be desired. For the exorbitant price per night, I would expect the be treated with respect and kindness. However, Zoetry became unresponsive to my emails which caused me to be left off the catamaran list that they boast… Read more
The accommodations at this hotel are top notch. The rooms and views can not be beat. However, customer service leaves a lot to be desired. For the exorbitant price per night, I would expect the be treated with respect and kindness. However, Zoetry became unresponsive to my emails which caused me to be left off the catamaran list that they boast about. Similarly, Zoetry opted to accommodate other guests instead of my husband and I for our return transport. This caused a very stressful end to our otherwise wonderful vacation. Read less
Image of the Tripadvisor rating Peace, Tranquility and Turtles!...Birthday Celebration

Oct 15, 2021 WLisaG San Jose, California

As a UVC member for over 3 years, this was my first opportunity to stay at Zoetry Villa Rolandi Isla Mujeres. My friends and I arrived on Friday evening after a full day of traveling from the West Coast. Booking the boat and AMSTAR private transfer was easy and we always use them for round trip services. Spent most days poolside…some days, there… Read more
As a UVC member for over 3 years, this was my first opportunity to stay at Zoetry Villa Rolandi Isla Mujeres. My friends and I arrived on Friday evening after a full day of traveling from the West Coast. Booking the boat and AMSTAR private transfer was easy and we always use them for round trip services. Spent most days poolside…some days, there were no open chairs in the main areas and others, plenty. Having our room located steps away helps us to get settled with chairs early in the morning. The pool staff was attentive and friendly. Only for 1-2 days, we experienced long waits but being near the restaurant or room for room service gave us other options. Eladio – the bartender on site was a special surprise. Friendly, accommodating, and serves the best drinks at the resort. The drinks created poolside and from the restaurant are a consistent miss. We had a great opportunity to help release baby sea turtles! Amazing…truly a gift. Thank you. We opted for the 2 diving site snorkeling excursion. We had our own private boat which was wonderful! The tour team did a great job making sure that we were looked after and that we were safe and had fun. Loved the quick under 2-hour adventure. Towards the end of the trip, we took advantage of the special spa package and also received a little going away spa satchel of bath salt, mist and lotion. What a way to end a relaxing vacation. Back to the real world, but with tanner complexion and ‘how was your trip’ questions from envious coworkers. Key Highlights: Eladio (bar), Ulysses (pool), Jorge (spa), Orlando/Pastor/Alejandro (restaurant) Other Helpful Tips: • Bottom floor is where it’s at! We were at the center of it all. Steps away from the main pool, beach, hydrotherapy pool, front desk and restaurant. • Room service hours are limited. Order a last minute late night snack by 10pm to plan for cravings. • TV channel options are limited; maybe one or two channels were in English. They do not have a Smart TV where it allows us to watch YouTube or log in to Netflix like other Zoetry or Secrets resorts. Bring a FireStick! • Internet allows 4 connections. If you are traveling with phones, laptops and iPads, this can be limiting. • Sign up for the 7-course dinners for Friday, Saturday and Sunday at Le Messina! You can spare a couple of hours to tease your tastebuds and try something new and creative. I loved the experience. • Avoid the single beds. We had a party of 3 and it felt like a childhood sleepover. Other AM Resorts has doubles or queen beds for those that didn’t desire the King and wanted separate beds, so it was uncomfortable for the sofa bed sleeper and the tight sleeping space. • Sunset Cruises are available for reservation only and are complimentary! Be sure to take a 45 minute boat ride into the sunset. The breeze and the champagne help you end your day with peace and gratitude. • Get out for the day! Rent a golf cart and explore the island. Lots to see and places to shop or grab a bite (food at Mango Cafe was delicious). Be sure to visit North Beach, which was voted one of the best beaches in Mexico we were told. The sand is white and water is turquoise. You can walk so far out into the ocean. Lovely! Read less
Image of the Tripadvisor rating The Best place to celebrate memorable occasions! ZOETRY MONTEGO BAY!

Oct 13, 2021 cranstonk2020 Caribbean

My wife and spend our first wedding anniversary at ZOETRY Montego Bay Jamaica after getting married there in October 2020. It was a life changing experience when we got married and the staff at ZOETRY played a vital role on our special day. It was a no brainer when we were planning our first wedding anniversary. We just had to go back to ZOETRY! … Read more
My wife and spend our first wedding anniversary at ZOETRY Montego Bay Jamaica after getting married there in October 2020. It was a life changing experience when we got married and the staff at ZOETRY played a vital role on our special day. It was a no brainer when we were planning our first wedding anniversary. We just had to go back to ZOETRY! We were like two child going out for the first time. The night before our departure we couldn't sleep. We were bursting with excitement to visit one of our favorite place. Upon arrival we were greeted like royalties. Checking in was smooth and hassle free. Immediately upon entering the property we observed strict covid19 protocols being observed. As a result we felt save. Their sanitation protocols throughout the property weren't just on paper, but it was being practiced. This did not limit our fun or altered our experience. My wife and I have been to many resorts and we have never experienced the service level anywhere else, like what we received at ZOETRY Montego Bay. To our surprise our room was upgraded to the honeymoon suite. My wife literally cried when we were told of the upgrade. The room was spectacular as usual. The staff went above and beyond to personalize the room to reflect our anniversary celebration. It was just awesome! Every staff member we interacted with made us felt like we were the only guest on the property. They did it effortlessly. Kaylia was at her best again, she never disappoints. She is the ultimate professional, and dishing out excellent service comes natural for her. Thank you Kaylia for another wonderful experience. Tiana is a special human being who enjoys seeing the guest happy. She will not stop until your desires are met. She frequently checks on us to ensure were are ok. Well done Tiana! Kyle is multifaceted and very respectful , it is obvious that he enjoys his job based on the level of service he offers. Melissa! My wife and looked forward to visit the restaurants just to interact with you. There is never a dull moment when you are interacting with us. You are a charm, continue to give that excellent service you extended to us. Crystal took care of us at the pool side, your service was just awesome. Kerese the room attendant was very polite and friendly. We would like to big up Stacy continue to delight your guest. Check out Kaka at the bar. He had us laughing all the way. Last but not least we want to big up the general manager who took time out of her busy schedule to meet with us and even escorted us to breakfast. If I own a resort I would want to have the staff at ZOETRY Montego working there. This was our 3rd visit and it felt like the first. Big up to the chef for all those delicious meals and pastries. We enjoyed the weekend entertainment. ZOETRY is just an awesome property. The grounds is beautiful, the food is awesome. The rooms are luxurious, but most of all the staff and their services are the best you will find anywhere. My wife and I start planning our next trip. See you soon. Cranston and Nickeisha Kelly Read less