Zoetry Villa Rolandi Isla Mujeres Cancun

Playa Mujeres, Mexico

The hotel

A luxurious, secluded retreat, set on an island, 20 minutes from the mainland, you’ll enjoy luxury oceanfront accommodation as well as tranquility, holistic wellness and ‘Endless Privileges®’. All rooms are oceanfront, ideal for admiring picture-perfect sunsets, but first more about those privileges. They include no check-in/check-out time, a bottle of sparkling wine and fresh fruit delivered daily, 24-hour private in-suite dining and gourmet cuisine with no reservations required. Guests also have access to personalised, private deluxe yacht transfers between the mainland and the island to visit sister resorts, although we guarantee you’ll be hard pushed to leave this one! Dining is at the award-winning Casa Rolandi, specialising in North Italian-Swiss cuisine and featuring an al-fresco dining panoramic terrace so you can admire the views over a cocktail or two. Alternatively, take advantage of the 'Sip, Savour and See' Dining Experience — inviting guests to sample the menus, top-shelf spirits and live entertainment at AMResorts properties close by.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

On the beach on the exclusive island of Isla Mujeres. Close proximity to Isla Mujeres Underwater Museum (MUSA). Transfer time from Cancun Airport to the Isla Mujeres ferry port, Marina Hacienda del Mar: 40 minutes, then a 20-minute private yacht transfer to Isla Mujeres.

Hotel information

35 finely appointed rooms and suites with spectacular oceanfront views. Some with private terrace, air-conditioning, satellite TV, telephone, complimentary WiFi access, complimentary mini-bar, Bvlgari® bath amenities, pillow menu, fine luxury linens, therapeutic shower, steam bath, vanity mirror, 24-hour room service, sitting area with a sofa and ceiling fan, bathrobes, slippers, tea/coffee-making facilities, safe and hairdryer. Superior Oceanfront Room with 1 king-size bed, sleeping maximum 2 adults.

Please note: These rooms do not have a terrace.

All Inclusive of: Endless Privileges® include a Yacht transfer from Marina Hacienda del Mar in Cancun to the hotel from 6:00am-10:30pm (reservations must be made at least 24-hours prior to arrival or to guarantee the service. After regular yacht operating hours, transfer service, subject to weather conditions, may be provided but charges will apply). Finely appointed oceanfront suites. Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections. Unlimited cocktails and specialty beverages and top-shelf spirits from a variety of domestic and international brands. 24-hour private, in-suite dining and 24-hour concierge service. Complimentary WiFi. Twice daily refreshed mini-bar. Bvlgari® bath amenities. Pillow menu, fine luxury linens and bathrobes and slippers. Complimentary beach bag handmade by "Amor a la Niez, AC," a non-profit organisation and the only learning centre on Isla Mujeres for children with special needs. No check-in or check-out time (subject to availability). Maid service three times daily. Welcome bottle of tequila. Bottle of sparkling wine and fresh fruit plate daily. Complimentary overnight laundry service. Complimentary relaxing 20-minute spa hydromassage (Thalasso bathtub with jet massage). Complimentary worldwide calls. Access to sauna and Jacuzzi. Daily afternoon tea time featuring real live plants for tea infusions at 5:00pm in the lobby. Entertainment activities with an emphasis on culture, art and education. Romantic Sunset ride on our private yacht twice a week (time and dates of schedule may vary seasonally and due to weather conditions. Reservations must be confirmed in advance with our concierge desk).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Junior Suite Oceanfront with sitting area featuring access to a private terrace with a Jacuzzi, separate bedroom with 1 king-size bed and living area with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suite Verandah Oceanfront with direct pool access, private terrace with sea views and a lounge sitting area. 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Junior Suite Superior Oceanfront with 1 king-size bed and additional sofa bed in living area, sleeping maximum 3 adults or 2 adults and 1 child.

Presidential Suite Oceanfront on three-levels with Jacuzzi, master en-suite bedroom with 1 king-size bed on the second floor, separate living and dining area, private bar and terrace, sleeping maximum 2 adults.

  • Free Weddings: conditions apply. More information can be found here

Casa Rolandi with a bar area (Swiss/Northern Italian cuisine, open for breakfast, lunch and dinner), Le Méttisage (French/Mexican cuisine, open for dinner) and Cozy Bar. 24-hour private, in-suite dining, reservation-free restaurants. Beack and poolside snacks servied between 11:00am-6:00pm.Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

2 swimming pools and 1 outdoor seawater Jacuzzi. Thalasso Spa* (complimentary 20-minute hydro massage treatment per guest). Fitness centre. Daily yoga. Massage demonstrations. Cucumber pads experience in pool area. Water sports* including kayaking and diving*. Meditation, stretching classes, romantic sunset rides on the resort's private yacht, culinary lessons, cocktail lessons, Spanish lessons, wine tasting and fishing*. Bicycles with bike tour to the Temple of Ixchel. Complimentary green fees at nearby Playa Mujeres Golf Club*.

Complimentary WiFi access. Complimentary laundry/dry-cleaning service, 24-hour room and concierge services. Private dock in lagoon Makax, deluxe yacht services* (subject to weather conditions and yacht capacity. Reservations must be made). Tour and rental arrangements*. Medical services* (on-call).

5 nights between 23–31 Dec '18.

*Denotes local charge.

Dress code: Casual elegance in restaurants. No sleeveless shirts or flip-flop. Long trousers required for men.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1340)
  • Very good (273)
  • Average (98)
  • Poor (31)
  • Terrible (18)
Image of the Tripadvisor rating Excellent end to our first visit to the Yucatán

Mar 21, 2019 Yvonne H London, United Kingdom

We stayed at Zoetry Rolandi for 4 nights - family of 6 adults from London . This was the restful part of our 2 weeks touring the Yucatán. It was a real joy to be guests at this Zoetry hotel . The staff were outstanding in all areas from the management to the most junior. They have instilled a great service culture in this hotel where the staff are… Read more
We stayed at Zoetry Rolandi for 4 nights - family of 6 adults from London . This was the restful part of our 2 weeks touring the Yucatán. It was a real joy to be guests at this Zoetry hotel . The staff were outstanding in all areas from the management to the most junior. They have instilled a great service culture in this hotel where the staff are friendly, polite , attentive without being OTT and genuinely very engaging - we even had a call from the Quality Control Manager the day we got back to the UK to check we were home safely and to ask how our stay was. The food is excellent and the menu expansive enough to meet all tastes . We particularly enjoyed the grilled seafood and red meat - all done to your personal taste . Lots of salad options as well as excellent pasta and local delicacies . We tried Le Metissage one night which was also an excellent gourmet taster menu but mostly we preferred the more informal and excellent main restaurant. The customer liaison people were very helpful around trips around the island, snorkelling , scuba etc - all delivered with charm . The hotel is perfection placed for a relaxing beach holiday and the island itself is small enough to explore by golf cart and to get a feel for the local life and culture . All in all we had a perfect end to our first visit to Mexico- thank you to all at Zoetry Rolandi! Read less
Image of the Tripadvisor rating Zoetry Villa Rolandi Isla Mujeres

Mar 16, 2019 Curiosity05804171187 Kent, Ohio

A great and restful vacation. Zoetry Villa Rolandi provides fantastic service, excellent food at a great at location. It is a bit dated, but is a meticulously kept property. The staff is always checking on you to make sure that you have whatever you need. For a peaceful and relaxing vacation I highly recommend this place.
Image of the Tripadvisor rating Five star service, three star property

Mar 12, 2019 dallasgirl631 Dallas, Texas

If you want excellent food and service, you're in the right place. Trouble is, the hotel itself is not a five star property and really should not bill itself as one. Nor should it have charged $800 per night for what was provided. Know this as well: The Zoetry chain is set up to sell timeshares/vacation club memberships, giving off a somewhat… Read more
If you want excellent food and service, you're in the right place. Trouble is, the hotel itself is not a five star property and really should not bill itself as one. Nor should it have charged $800 per night for what was provided. Know this as well: The Zoetry chain is set up to sell timeshares/vacation club memberships, giving off a somewhat shady vibe as a result. The positives: the food is really excellent. Le Metissage may be the best resort restaurant we've ever been to. All of the staff were extremely helpful and competent. The pools and beach were really nice. The negatives: The physical property is sub-par. There were holes in the roof; the water pressure and temperature in our third floor shower were insufficient; the elevator never worked; wood beams were damaged and unpainted; the sliding doors did not work properly; and the whole hotel needs a significant makeover. The towels were old and somewhat threadbare, and they ran out of them at the pool and beach areas. The a/c did work well, which is not a given in Mexico. If you want a five star hotel, go elsewhere. Read less
Image of the Tripadvisor rating Diamond UVC members

Mar 12, 2019 ginnyb696 Milford, Connecticut

can't say enough about the resort and staff. From the catamaran ride over to the island, to Berenice the VIP UCV concierge, David and Jose the front desk, Jessica hostess at the most amazing restaurant, Yolanda and Cruz Yam servers. I have been to the other Zoetry resorts and was not that enthused to come to a 35 room resort. I was blown away!! … Read more
can't say enough about the resort and staff. From the catamaran ride over to the island, to Berenice the VIP UCV concierge, David and Jose the front desk, Jessica hostess at the most amazing restaurant, Yolanda and Cruz Yam servers. I have been to the other Zoetry resorts and was not that enthused to come to a 35 room resort. I was blown away!! If you want a quiet, relaxing get away- with impeccable service and food- this is the place! Even the island (only 4 miles long) --was quaint and safe. You rent golf carts to get around. Water was so clear -no seaweed and calm. Read less
Image of the Tripadvisor rating Extraordinary Get-Away

Mar 12, 2019 michael c mclean va

Zoetry Villa Rolandi is an exquisite small resort that is superior in every regard. The staff are kind, attentive and quick to fulfill any request. The physical plant is handsome, impeccably clean and crisp. The location is a wonderful private cove with majestic palms, white sand, and glorious views. The food and drink are plentiful and excellent.… Read more
Zoetry Villa Rolandi is an exquisite small resort that is superior in every regard. The staff are kind, attentive and quick to fulfill any request. The physical plant is handsome, impeccably clean and crisp. The location is a wonderful private cove with majestic palms, white sand, and glorious views. The food and drink are plentiful and excellent. Especially fine is the Chef's Menu served at Metissage, where Hector produces a truly fantastic 6-course meal. We have visited 4 times, and are already planning a return as soon as possible. Read less