Zoetry Villa Rolandi Isla Mujeres Cancun

Playa Mujeres, Mexico

The hotel

A luxurious, secluded retreat, set on an island, 25 minutes from the mainland, you’ll enjoy luxury oceanfront accommodation as well as tranquility, holistic wellness and ‘Endless Privileges®’. All rooms are oceanfront, ideal for admiring picture-perfect sunsets, but first more about those privileges. They include no check-in/check-out time, a bottle of sparkling wine and fresh fruit delivered daily. Guests also have access to personalised, 25-minute private yacht transfer between the mainland and the island to visit sister resorts, although we guarantee you’ll be hard pushed to leave this one! Dining is at the award-winning Casa Rolandi, specialising in North Italian-Swiss cuisine and featuring an al-fresco dining panoramic terrace so you can admire the views over a cocktail or two. Alternatively, take advantage of the 'Sip, Savour and See' Dining Experience — inviting guests to sample the menus, top-shelf spirits and live entertainment at AMResorts properties close by.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

On the beach on the exclusive island of Isla Mujeres. Close proximity to Isla Mujeres Underwater Museum (MUSA). Transfer time from Cancun Airport to the Isla Mujeres ferry port, Marina Hacienda del Mar: 40 minutes, then a 25-minute private yacht transfer to Isla Mujeres.

Hotel information

35 finely appointed rooms and suites with spectacular oceanfront views. Some with private terrace, air-conditioning, satellite TV, telephone, complimentary WiFi access, complimentary mini-bar, Bvlgari® bath amenities, pillow menu, fine luxury linens, therapeutic shower, steam bath, vanity mirror, 24-hour room service, sitting area with a sofa and ceiling fan, bathrobes, slippers, tea/coffee-making facilities, safe and hairdryer. Superior Oceanfront Room with 1 king-size bed, sleeping maximum 2 adults.

Please note: these rooms do not have a terrace.

All Inclusive of: Endless Privileges® include a Yacht transfer from Marina Hacienda del Mar in Cancun to the hotel from 6:00am-10:30pm (reservations must be made at least 24-hours prior to arrival or to guarantee the service. After regular yacht operating hours, transfer service, subject to weather conditions, may be provided but charges will apply). Finely appointed oceanfront suites. Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections. Unlimited cocktails and specialty beverages and top-shelf spirits from a variety of domestic and international brands. 24-hour concierge service. Complimentary WiFi. Twice daily refreshed mini-bar. Bvlgari® bath amenities. Pillow menu, fine luxury linens and bathrobes and slippers. Complimentary beach bag handmade by "Amor a la Niez, AC," a non-profit organisation and the only learning centre on Isla Mujeres for children with special needs. No check-in or check-out time (subject to availability). Maid service three times daily. Welcome bottle of tequila. Bottle of sparkling wine and fresh fruit plate daily. Complimentary overnight laundry service. Complimentary worldwide calls. Access to sauna and Jacuzzi. Daily afternoon tea time featuring real live plants for tea infusions at 5:00pm in the lobby. Entertainment activities with an emphasis on culture, art and education. Romantic Sunset ride on our private yacht twice a week (time and dates of schedule may vary seasonally and due to weather conditions. Reservations must be confirmed in advance with our concierge desk).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). 

Junior Suite Oceanfront with sitting area featuring access to a private terrace with a Jacuzzi, separate bedroom with 1 king-size bed and living area with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suite Verandah Oceanfront with direct pool access, private terrace with sea views and a lounge sitting area. 1 king-size bed or 2 single beds, sleeping maximum 3 adults.

Junior Suite Superior Oceanfront with 1 king-size bed and additional sofa bed in living area, sleeping maximum 3 adults or 2 adults and 1 child.

Presidential Suite Oceanfront on three-levels with Jacuzzi, master en-suite bedroom with 1 king-size bed on the second floor, separate living and dining area, private bar and terrace, sleeping maximum 2 adults.

  • Booking bonus: book by 30 Apr '20 and save up to 40% off the accommodation cost for travel between 1 May–23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

     

Casa Rolandi with a bar area (Swiss/Northern Italian cuisine, open for breakfast, lunch and dinner), Le Méttisage (French/Mexican cuisine, open for dinner) and Cozy Bar. 24-hour private, in-suite dining, reservation-free restaurants. Beack and poolside snacks served between 11:00am-6:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Zoetry, Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply).

2 swimming pools and 1 outdoor seawater Jacuzzi. Thalasso Spa* (complimentary 20-minute hydro massage treatment per guest). Fitness centre. Daily yoga. Massage demonstrations. Cucumber pads experience in pool area. Water sports* including kayaking and diving*. Meditation, stretching classes, romantic sunset rides on the resort's private yacht, culinary lessons, cocktail lessons, Spanish lessons, wine tasting and fishing*. Bicycles with bike tour to the Temple of Ixchel. Complimentary green fees at nearby Playa Mujeres Golf Club*.

Complimentary WiFi access. Complimentary laundry/dry-cleaning service, 24-hour room and concierge services. Private dock in lagoon Makax, deluxe yacht services* (subject to weather conditions and yacht capacity. Reservations must be made). Tour and rental arrangements*. Medical services* (on-call).

* Denotes local charge.

Dress code: casual elegance in restaurants. No sleeveless shirts or flip-flop. Long trousers required for men.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1463)
  • Very good (301)
  • Average (104)
  • Poor (34)
  • Terrible (22)
Image of the Tripadvisor rating Amazing holiday experience

Mar 26, 2020 BoardingPass611493

From the first interaction with the front desk to arrange the catamaran transfer to our departure where the manager of the hotel saw us all off on our journey home this hotel is nothing but class. The staff are outstanding, each and every one of them, and we felt so fortunate to be able to experience such a high level of customer service in an… Read more
From the first interaction with the front desk to arrange the catamaran transfer to our departure where the manager of the hotel saw us all off on our journey home this hotel is nothing but class. The staff are outstanding, each and every one of them, and we felt so fortunate to be able to experience such a high level of customer service in an absolutely beautiful location. Food was incredible, spa was lovely and we liked how the room felt like it was one of a kind. Top floor ocean front room with beautiful brick vaulted ceiling and stained glass features throughout. Just unique. We normally like to try different hotels on our holidays but this is a definite revisit and we are already looking forward to being able to do so. Thank you to everyone at Zoetry! Read less
Image of the Tripadvisor rating Lack luster experience

Mar 5, 2020 Pathfinder790862 Playa Mujeres, Mexico

We were excited about spending a week at the Zoetry property at isle Mujeres. However we were very disappointed for what they charge. They provide a boat ride to the resort which is nice. The level of service is excellent and the food is awesome. The property is dated. Our room was pretty tired. The door wouldn’t lock from the balcony and… Read more
We were excited about spending a week at the Zoetry property at isle Mujeres. However we were very disappointed for what they charge. They provide a boat ride to the resort which is nice. The level of service is excellent and the food is awesome. The property is dated. Our room was pretty tired. The door wouldn’t lock from the balcony and the main door was easily opened. The mirror looked stained and rusted. The sinks just looked dirty. Old stains from years of abuse. They provide numerous channels to watch. However only one is in English. So the television experience was bad. The television is small. It is mounted on the wall and from the bed you have a poor angle and some 20 plus feet to watch only on English speaking channel at a weird angle. The property is small and there isn’t much to do. I was bored during our stay. The staff is outstanding. Super attentive to your needs. They have limited seating at the pools Food is outstanding. Staff is very friendly. The spa is excellent. The rooms and overall hotel is worn out. Mirrors, sinks, beds and everything about the rooms are plain tired. They offer a evening sunset cruise on their boat. Problem is that we asked and was put on the list by three of the staff. We went by the front desk and was to D it had left about 15 minutes ago. Frustrating is just part of the week. We have stayed at AMR resorts before. This one didn’t offer any usb plans to charge our phones. So bring your own. Other AMR provided sun block. Not here. Only $30 to buy some. We won’t be back here. Our safe is mounted to a shelf, but the shelf falls out of the dresser. So if anyone wanted access to the room pick a door and come on in. Then carry out the safe with the broken shelf and all. Be careful it doesn’t fall out when you open the dresser door and hurt your feet. Our room is dated and worn out. We have reading lights above our bed. Mine didn’t work. Needless to say. For what you pay and the level zoetry is rated at you will be disappointed. Read less
Image of the Tripadvisor rating You get what you pay for...

Feb 25, 2020 gregc742 Van Buren, Arkansas

We have been to Villa Rolandi Isla Mujeres five times over the years. We were concerned the change to Zoetry ownership and the an all-inclusive model would be a negative. We have always loved the personal service we have had at Villa Rolandi and happily this has not changed. From the time you arrive until leaving the staff is totally attentive to… Read more
We have been to Villa Rolandi Isla Mujeres five times over the years. We were concerned the change to Zoetry ownership and the an all-inclusive model would be a negative. We have always loved the personal service we have had at Villa Rolandi and happily this has not changed. From the time you arrive until leaving the staff is totally attentive to your needs. The food and drinks are superior, The daily rate is somewhat steep but for what you get it is so worth it. See you next year! Read less
Image of the Tripadvisor rating Almost Paradise

Feb 20, 2020 Sanbrau Houston, Texas

I'll start by saying, my stay at the Zoetry Villa Rolandi was just what the doctor ordered. 2019 was a rough year for me. I wanted a place where I could chill out and just relax. To that end, my highest priority is having a great pool experience, which was accomplished. The pools and surrounding areas/grounds are beautiful, the pools are kept… Read more
I'll start by saying, my stay at the Zoetry Villa Rolandi was just what the doctor ordered. 2019 was a rough year for me. I wanted a place where I could chill out and just relax. To that end, my highest priority is having a great pool experience, which was accomplished. The pools and surrounding areas/grounds are beautiful, the pools are kept sparkling clean, drink and food service is friendly and efficient, and there were plenty of comfortable lounge chairs available. An A+ experience. The food at the resort was generally good. We ate breakfast and lunch at the main restaurant or at the pool every day. We went into town most nights for dinner. The taxis are cheap and we discovered some great places. For us, that was a lot of fun. However, there were plenty of guests who seemed quite happy eating all meals at the resort. The only complaint I had, were the rooms. In my opinion, they are in desperate need of renovation. Everyone I spoke to had one complaint or another about the condition of their room. Ultimately, it did not ruin my trip, but it was a struggle. I recommend Zoetry Villa Rolandi, it was a wonderful escape. In fact, I wish I was there right now! The one caveat is the condition of the rooms. If that matters to you – you are forewarned. Read less
Image of the Tripadvisor rating My review

Feb 19, 2020 M5249QFkarenb

Picked this hotel from TripAdvisor and my travel agent. Read everything I could about the resort and took a chance. Having been to the island 20 years ago it was mixed feelings to see how built up and crowded it’s become. Surprisingly it is just as charming and cool. Zoetry Villa is what they call a “Boutique” Hotel. Quiet, and relaxing. Don’t… Read more
Picked this hotel from TripAdvisor and my travel agent. Read everything I could about the resort and took a chance. Having been to the island 20 years ago it was mixed feelings to see how built up and crowded it’s become. Surprisingly it is just as charming and cool. Zoetry Villa is what they call a “Boutique” Hotel. Quiet, and relaxing. Don’t come looking for action or nightlife of any kind. But you get excellent customer service, great food and an awesome spa. I thought the rooms were clean and nice but in my opinion could’ve been more luxurious. I would add a coffee shop. Room Service ROCKED fast service 24 hours even if you just wanted desserts! Tiramisu was to die for. Food was great. Nothing bad to say about this place. Read less